--- title: "Healthcare Compliance Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Healthcare Compliance Software. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Healthcare Compliance Software is a good fit for you!" source_url: "https://www.softwareadvice.com/cloud-security/the-guard-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Compliance Software](https://www.softwareadvice.com/compliance/) / [Healthcare Compliance Software](https://www.softwareadvice.com/cloud-security/the-guard-profile/) / Healthcare Compliance Software Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cloud-security/the-guard-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cloud-security/the-guard-profile/alternatives/) # Healthcare Compliance Software User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 32 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 28 reviews (88%) - 4 stars: 4 reviews (13%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - They help automate the training documentation requirements and give our staff a safe place to log incidents if necessary or access any policies/procedures they need to reference. - Our Compliancy Group assistant [sensitive content hidden] was OUTSTANDING in helping up to become compliant in all aspects of HIPAA, Medicare Attestation, Security Risk, etc. - I am grateful for the excellent quality of product combined with the excellent customer service. ## Healthcare Compliance Software customer reviews Showing reviews 1-25 of 32 (page 1). ### Administrator Review of Healthcare Compliance Software - Overall rating: 5/5 - Reviewer: Shelley R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. If you are looking for a great software program to manage compliance for your business, this is a great tool. And the excellent, personal assistance from Compliance Guard staff is second to none. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the personal service I get from the Compliance Group. They are quick to respond, it's easy to set up progress calls, and it is easy to get technical help when faced with tasks I am not familiar with. #### Cons Tutorial videos or "in-app" help features would make it easier to navigate after the newest version launched. #### Vendor response Thank you for your kind review! I have passed on your suggestion for tutorial videos and "in-app" help features to our product team. Replied June 2024 --- ### 10/10 Would Recommend - Overall rating: 5/5 - Reviewer: Jessica P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Exceptional! I was so thankful to work with a company that could help us streamline our documentation efforts, automate our policy review reminders, and even push required training to staff members when they're due. They help automate the training documentation requirements and give our staff a safe place to log incidents if necessary or access any policies/procedures they need to reference. The risk assessments are wonderful and give you clear direction and recommendations for further improvement. This saves me so much time and gives me such peace of mind. Hands down, would recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In addition to the wonderful compliance platform, its included training courses, and various guided modules; the onboarding and customer service experience is second to none. Extremely helpful and very responsive. #### Cons I have no complaints. If I had to pick a con, maybe it's a little confusing trying to navigate all the different tabs within each module, but honestly, that comes with practice. #### Reasons for choosing Healthcare Compliance Software The discovery call sealed the deal. As I said, the onboarding and customer service are exceptional. They make you feel comfortable and that they are genuinely there to help your company meet its compliance needs. #### Vendor response Thank you for your glowing review! We're thrilled to hear that our compliance platform, training courses, and customer service have exceeded your expectations, and we appreciate your constructive feedback on navigating the tabs. Replied June 2024 --- ### confidentiality assured - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros makes it easy to comply with todays HIPPA laws #### Cons there is nothing I would change about this program --- ### Best Decision We Have Made - Overall rating: 5/5 - Reviewer: Shelley C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Besides the program being extremely easy to use the customer services has been excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is extremely easy to use and guidance provided in the set-up. #### Cons So far there has not been anything that we have not been happy with. #### Reasons for switching to Healthcare Compliance Software The services offered for the price was not comparable to what we have received with switching. #### Vendor response Thank you for such a kind review, Shelley! We are so happy that you've been enjoying your experience with the software and our customer service. Replied May 2024 --- ### Review of Tool Features - Overall rating: 4/5 - Reviewer: Pal P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using this tool for almost 3 years. It is good and user-friendly, except for the Program and Assessment module. I’m really happy with the other features, and it provides excellent reports. The Training module have really good training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The reporting module provides excellent reports and is very user-friendly #### Cons I’m not satisfied with the Program and Assessment module. It’s not user-friendly and requires substantial training to use effectively #### Vendor response Thank you for your feedback and for being a loyal user! We're glad you find our reporting and training features user-friendly and valuable. We appreciate your input on the Program and Assessment module and are working to improve its usability. If you need assistance, our support team is here to help! Replied December 2024 --- ### A Great Help During the End of Year for Compliance! - Overall rating: 5/5 - Reviewer: Jennifer C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I feel like this has really helped me to have an understanding of our requirements regarding Compliancy and has been a HUGE help for me in keeping these processes streamlined and working the way it should! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that it takes all of the guesswork out of what I need to do! It's already a stressful time of year with all the projects we wrap up so this just adds to that - in this case, the guesswork is done for me! #### Cons I didn't like that it changed so much this year - but thankfully, the onboarding calls answered all of my questions! --- ### The HIPAA Experts! - Overall rating: 5/5 - Reviewer: Jessica M. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer Service was excellent; if I emailed inquiring about hipaa regulations or other questions that came up, I had an answer within 30 minutes. And if the representative didn't know the answer, they responded honestly and went to find the correct answer. It is very beneficial and organized. [sensitive content hidden] was very professional and exceed the expectations of what was expected. She was patient and very knowledgeable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Training was very thorough and excellent guidance to ensure understanding of implementing HIPAA regulations and processes within our practice. One thing I loved was the regular check ins and training sessions that reviewed the process and answered any questions or concerns that I had. #### Cons Being new to the process and no prior training, I feel that there is nothing to dislike. I feel it is very simply stated and beneficial for anyone that needs to be HIPAA compliant. #### Vendor response Thank you for the kind words, Jessica! We are so happy to hear that you have been enjoying your experience with Compliancy Group. Thank you for taking the time to leave a review. Replied March 2023 --- ### Trustworthy and knowledgeable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, constantly evolving, reliable and great customer service. #### Cons I honestly have not found anything that I find as a con --- ### Used this program this year to make sure we understand HIPAA and are in compliance - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used other for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This program is very easy to use and very easy to understand. I found it to be very organized. It is time efficient and I appreciate that when it comes to things like this. #### Cons I did not find any cons with this software. Everything was concise and explained very well. Any issues that others had were due to user error. --- ### Makes HIPPA compliance easy for your practice - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used monthly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This program is very thorough and easy to understand the complicated rules for HIPPA compliance. They walked us through the process and made it organized to make sure every employee was trained properly. #### Cons There were only a few set backs that were due to user error, not the program. The problems we faced were promptly navigated through by their kind support staff. --- ### Everything our practice needed to understand and implement HIPAA regulations. - Overall rating: 5/5 - Reviewer: Dr. David G. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered Very easy to work with and answered questions quickly. Everything our practice needed to understand and implement HIPAA regulations. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Positive Experience! - Overall rating: 5/5 - Reviewer: Lauren L. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive! I am grateful for the excellent quality of product combined with the excellent customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is easy to use and the customer service is always exceptional. #### Cons There is nothing negative I can say about this product. #### Vendor response Thank you for your wonderful review! We're thrilled to hear you find our product easy to use and our customer service exceptional. Your gratitude means the world to us, and we’re committed to maintaining the high quality you’ve come to appreciate! Replied December 2024 --- ### Excellent product and support team - Overall rating: 5/5 - Reviewer: Janet L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The software has been incredibly helpful in the creation of our organization's policies and procedures. The training we received from our implementation coach, [sensitive content hidden], was excellent. This is our second year using the software. The audit was straightforward and fairly short. That demonstrates how well the set-up prepared our organization to be HIPAA-compliant. It would have taken us a lot more time and effort to create all the safeguards and trainings we have in place now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The pre-made policies, BAA, and other documents saved us tons of effort. The training and support we received from [sensitive content hidden], our implementation coach, has been superb. He is knowledgable, easy to work with, and set us up for continued success. #### Cons As a new and small organization, the set-up felt overwhelming at first. This was not due to ease of use, but rather to the number of tasks we needed to do to ensure our organization's HIPAA compliance. #### Reasons for choosing Healthcare Compliance Software The software was recommended by two clinicians we know who have private practices. #### Vendor response Thank you so much for your kind words and feedback! We're thrilled to hear that you found our product and support team excellent. We understand that setting up HIPAA compliance can seem overwhelming, especially for new and small organizations. However, we're delighted that our pre-made policies, BAAs, and the support provided by your implementation coach were instrumental in making the process smoother for you. It's fantastic to know that our software has been incredibly helpful in creating your organization's policies and procedures, and that the training you received was excellent. We take pride in preparing our users for HIPAA compliance effectively. We appreciate your trust in us, and we're here to support you every step of the way. If you have any questions or need further assistance, please don't hesitate to reach out. Here's to another successful year of HIPAA compliance with us! Replied September 2023 --- ### HIPAA Software Questionnaire - Overall rating: 4/5 - Reviewer: Clifford D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to set up users in the system. System is effective in documenting audits, policies and procedures. #### Cons Yearly updated training videos. More flexibility with allowing a hybrid use of our current policies with your policies. #### Reasons for choosing Healthcare Compliance Software Better system with the demos. #### Reasons for switching to Healthcare Compliance Software They don't support smaller organizations anymore. #### Vendor response Thank you for the review, Clifford! We're happy you're having a positive experience with us. I will pass your suggestions to our Customer Experience team. Replied April 2023 --- ### Small Business - Overall rating: 5/5 - Reviewer: Anna R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service has been very helpful in setting up my company's platform and the platform itself is very user friendly. #### Cons Just learning, not sure yet. Overall experience has been beneficial to the start up of my company. #### Vendor response Thank you for the review, Anna! I'm so glad you've been having a positive experience with our customer success team and that the platform has been easy to use. Replied May 2024 --- ### Compliancy Group Is The HIPAA Compliance Partner You Need - Overall rating: 5/5 - Reviewer: Elly A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Exceptional. I would recommend The Compliancy Group to anyone looking to begin or support their HIPAA Compliance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is unmatched. I receive a respond to every inquiry within 1 business day and my issue has historically been resolved same day or very shortly thereafter. #### Cons I truly don't have any specific cons to share. We are very pleased with our partner. #### Vendor response Thank you for your kind review, Elly! I have let our support team know how much you appreciate them. Thank you for trusting CG with your compliance needs. Replied June 2024 --- ### HIPAA Compliance made easy - Overall rating: 5/5 - Reviewer: Howard O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Compliancy Group's HIPAA Software was a breeze to set up and implement. I like that they are always looking to improve on the software for things like the user interface and dashboard. #### Cons When I add a new user, they don't always get the registration email and I have to contact support to resend the email. #### Vendor response Hi Howard, happy to hear that you like our new user interface! We'll look into the new user issue you're having - thank you for bringing it to our attention. Replied May 2023 --- ### MissionTracker Review - Overall rating: 5/5 - Reviewer: Sean S. - Verified reviewer: Yes - Industry: Online Media - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use. With the new update, this software is very intuitive. #### Cons For future updates it would be nice to find a way to continue legacy assessments instead of redoing them. #### Vendor response Thank you for your kind review! We're glad you like the new updates to the software. I have passed on your suggestion for future updates to our Product team, thank you for your input! Replied June 2024 --- ### best of the best - Overall rating: 5/5 - Reviewer: Brooke W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the clarity of the information.. it was so easy to absorb and retain this knowledge. I recommend it to all my staff., Its an actual requirement to use your software to work at my practice #### Cons pop-ups but i think that was more my computers fault. I don't believe there is anything that I dislike about this program or feature #### Reasons for switching to Healthcare Compliance Software money, value, knowledge. avaliability and function. i just liked your information better. #### Vendor response Thank you for such a great review, Brooke! We're happy you've been enjoying using our platform. Replied May 2023 --- ### Absolutely the BEST when it comes to Compliancy Tracking! - Overall rating: 5/5 - Reviewer: Donna H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our Compliancy Group assistant [sensitive content hidden] was OUTSTANDING in helping up to become compliant in all aspects of HIPAA, Medicare Attestation, Security Risk, etc. He was able to explain everything in detail so that we could understand and implement all important policies and procedures. The software makes it very easy for me to keep track of all of my employees and their attestations. I will continue to recommend The Compliancy Group to all of my colleagues! #### Cons It does take a good amount of time at first to become compliant, however, it is WELL worth it! #### Vendor response Thank you, Donna, for such a glowing review! We're so happy that your Compliance Coach gave you great service and we've passed this nice review on to our team. Replied September 2023 --- ### Excellent Company - Overall rating: 5/5 - Reviewer: Mercedes E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use. Keeps us compliant and training is offered. The training is through and easy to follow. #### Cons It is a lot of work but that is the nature of HIPPA OSHA. The software makes it easier. #### Vendor response Thank you for leaving a review! I'm glad that you've been finding the software easy to use. Replied June 2024 --- ### Compliancy group - Overall rating: 5/5 - Reviewer: Clark T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support was excellent. [sensitive content hidden], our rep was incredibly helpful. #### Cons I don’t like government regulation. Being compliant is important but getting there is not enjoyable. #### Vendor response Clark, thank you for the review! Adhering to government regulations definitely isn't fun but I'm glad our rep makes it more bearable! Replied July 2024 --- ### HIPAA Compliance Software Review - Overall rating: 5/5 - Reviewer: Sinisa Z. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The documentation and guidance were invaluable in providing clear instructions and support for maintaining HIPAA compliance. Also, it was incredibly easy to navigate and use, even for someone with minimal technical knowledge. #### Cons We have found no significant issues with the HIPAA Compliance Software. #### Vendor response Sinisa - thank you for the great words! We're so glad that you find the software easy to navigate! Replied May 2023 --- ### Joe B.'s review - Overall rating: 5/5 - Reviewer: Joe B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Helped SO MUCH! - Overall rating: 5/5 - Reviewer: Brittany A. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This has take so much pressure off of our office, very easy to use, great bang for the buck!! Highly recommend! #### Cons We love the software and would not say that there are any cons that we would report! ## More reviews [Next reviews](https://www.softwareadvice.com/cloud-security/the-guard-profile/reviews/?page=2) --- Healthcare Compliance Reviews, Pros and Cons - 2026 Software Advice