About Zscaler

Zscaler is a network security platform, which enables businesses to detect threats, secure access to applications and manage, track and connect IT devices across multiple locations. The system provides protection against malicious web content including malware callbacks, scripts, botnets and browser exploits.

Organizations can remediate misconfigurations for SaaS and PaaS applications, identify instances of confidential data loss and monitor access to streaming, social media, email or other web applications. Zscaler allows administrators to configure access permissions based on user, group, time, location or quota and utilize reports to gain insights into web transactions across multiple geographies. Additionally, enterprises can enforce bandwidth policies, ins...


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19 Reviews of Zscaler

Average User Ratings

Overall

4.05 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(13)

13

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

May 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Security at it's finest

it was nice that it was able to connect me to the internet I use at work even if I was away from work. I still had access to all the information without having to sacrifice my own personal laptop

Pros

Efficient, good storage and security; it keeps our organization's internal apps secure and in compliance with the policies, even when you're off corporate network

Cons

It sometimes blocks innocent sites or locks me out and requires me to re-enter my information multiple times; I've heard it can be expensive if used by multiple users in the same area

March 2021

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

March 2021

Great for distributed teams, remote work, and VPN

We added this during the pandemic. We are in the process of doing the full company rollout, but we have a lot of users and this really helps us get visibility and security around our networked resources.

Pros

I love that I don't have to use multiple VPNs to get to various parts of my company and product. Having Zscaler handle that all is really nice. Logging into SIEM is a lot, but good information and great for investigation. Love the agent. Works great for Windows and Mac

Cons

Linux integration is in beta and I'm hoping it gets better. Setting up can be tricky, but professional services make it worth it.

Reasons for Choosing Zscaler

Better vetted, good support and similar companies like ours have implemented it and had great success.

August 2021

User Profile Picture

Vicente Jose from Levi's

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2021

A bit too restrictive

I use Zscaler every day and it is a good tool that allows VPN. This is very very useful now that most of the people in the company are working remotely. Sometimes it is a bit annoying because it blocks access to certain services and it is not easy to set exceptions.

Pros

It is a very-easy-to-use tool for VPN which is compatible with many OSs and can be integrated with the company network seamlessly.

Cons

Sometimes it blocks a bit too much, meaning that I can't access certain services that I need to use very often. I need to disable it and enable it back and this happens a bit too often!

January 2021

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2021

I left a job I loved because of ZScaler

Let me start by describing what ZScaler is at its heart: a cloud-based network proxy that uses its own root certificate to inspect TLS/SSL traffic. If you are a company in the business of making software, keep this product away from your software developers. Far, far away. It does not play nice with many software development tools, even once you go through the pain of adding their root certificate in all the right places. I have spent hours and even days interacting with ZScaler support, often with no solution ever found. After spending months fighting frequent issues that came up, I finally threw my hands in the air and left my company. It probably works fine if you're just doing "regular" stuff with your network, like browsing, file uploads/downlads, etc. If you're doing anything more advanced, keep away from ZScaler.

Pros

- Provides competent security and access for basic computing - macOS app works alright, although it does have plenty of hiccups

Cons

- Hard to get it to work right with software development tools. In some cases, no proper solution was ever found. - Support is incredibly terrible. Unhelpful and wastes a lot of time. I really can't emphasize enough how frustrating the support was. I ended up just finding my own workarounds 90% of the time, after spending hours and hours on the line with support. - Adds latency, which can make profiling network operations difficult. - Sometimes you run into websites randomly blocking you or asking for CAPTCHA due to routing through ZScaler gateways.

Reasons for Switching to Zscaler

Company mandated. Cisco AnyConnect worked way better for me.

June 2021

Nidhi from Cytiva

Company Size: 1,001-5,000 employees

Industry: Biotechnology

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

June 2021

Remote working made easy

It provides a secure working environment and provides risk management.

Pros

It's easy to use and navigate. Provides high -level security especially when working remote. No more need of authenticator or token number.

Cons

Some times the authentication automatically turns off and needs to connect again manually. This can be improved.