--- title: "Box Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Box. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Box is a good fit for you!" source_url: "https://www.softwareadvice.com/cloud-storage/box-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Content Collaboration Software](https://www.softwareadvice.com/content-collaboration/) / [Box](https://www.softwareadvice.com/cms/box-profile/) / Box Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cms/box-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cms/box-profile/alternatives/) # Box User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 5,747 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 3,247 reviews (56%) - 4 stars: 1,833 reviews (32%) - 3 stars: 497 reviews (9%) - 2 stars: 110 reviews (2%) - 1 star: 60 reviews (1%) ### Most mentioned pros - Box is an excellent cloud storage and collaboration platform, especially for businesses that prioritize security and document management. While it may have a slight learning curve and some premium-only features, it remains a dependable solution for secure file sharing and teamwork. - Overall, Box provides a secure and reliable platform for document management, particularly in environments where compliance and control are important. While there may be some usability challenges, it delivers strong functionality for organisations that prioritise governance and structured file management. - It's a reliable platform for file storage, sharing, and collaboration, with strong security features and easy access across devices. ### Most mentioned cons - In addition, loading large video files takes too long. If you forget to enter even one metadata tag, the file disappears completely due to the fact that search is extremely strict/unforgiving. - The pricing of their tiers, while competitive, are frustrating when you need to consider organizational security concerns and are in need of their top tier. - Getting our legacy SQL data into Box migration process was a complete nightmare and neither on-boarding staff informed us of how painful this would be. ## Box customer reviews Showing reviews 1-25 of 5,747 (page 1). ### Box Keeps Content Central, Secure, and Easy to Collaborate On - Overall rating: 5/5 - Reviewer: Amaresh S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: 3-5 years · weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Box addresses a challenge that becomes harder as teams grow: keeping important files, shared knowledge, and collaboration organised without compromising security. Rather than having documents scattered across email attachments, local drives, and multiple platforms, Box offers a centralised place to store, manage, and access content. What benefits me most is being able to work on shared documents while maintaining clear access control and collaborating without constantly worrying about outdated versions or misplaced files. I also see real value in its AI capabilities, especially when I’m dealing with large volumes of documents and need to find specific information that would otherwise take a lot of time to track down. Overall, it makes working with information more organised, accessible, and secure, so I spend less time managing files and more time focusing on the actual work. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros What I appreciate most about Box is how it makes managing and collaborating on content feel far less fragmented. It’s not just a place to store files in the cloud; it provides a central space where information can be organised, accessed, shared, and worked on securely. I especially value the balance it strikes between collaboration and control, particularly the ability to manage permissions while still maintaining clear visibility into shared content. Since I regularly work with project files, technical documentation, and team deliverables, it’s genuinely helpful to have everything accessible in one place without worrying about multiple versions or scattered attachments. I also find its AI-powered content discovery and summarisation capabilities interesting, because they help make large collections of information more usable rather than simply taking up storage space. #### Cons While Box provides a strong platform for content management and collaboration, I think parts of the overall experience could be more intuitive. When working with large collections of files and folders, navigation can sometimes feel cumbersome, and locating a specific document within extensive shared content could be smoother. I’d also like more flexibility in how workflows are customised, along with clearer ways to manage collaboration across different teams. Some of the more advanced features take time to understand, especially for new users, which can slow down adoption. Improvements to search relevance, simpler navigation, and integrations that feel more seamless would make a noticeable difference. Box has a solid foundation, but there’s still an opportunity to make it feel lighter, faster, and more effortless for everyday use. --- ### Easy Setup and File Handling, with Room to Build Community - Overall rating: 3/5 - Reviewer: Claudio O. - Company size: Self-Employed - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Box makes it easier for me to insert files. #### Pros I find it easy to insert files in Box. The name is very easy, and setting up Box is very easy too. #### Cons I think Box could do more marketing to younger people and make it easier to create a community. --- ### Simple, Secure File Sharing and Collaboration That Keeps Everything Organized - Overall rating: 5/5 - Reviewer: SUBHA P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Before using Box, managing files across different devices, keeping documents organized, and sharing files with others could sometimes be time-consuming. Box helps solve these problems by providing one centralized place to store, access, and share important files. It makes collaboration easier, reduces the need to send multiple file attachments, and helps ensure everyone can access the latest version of a document. I also find it useful to access files from anywhere without depending on a single device. Overall, it saves time, improves productivity, and makes file management much more organized and convenient. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros What I like most about Box is how it makes managing, storing, and sharing files simple and convenient. I especially appreciate how easy it is to collaborate with others, access important documents from anywhere, and keep everything organized in one place. Features like secure file sharing, real-time collaboration, and integrations with other productivity tools make everyday work much smoother. It saves time, reduces the hassle of managing files manually, and makes working with teams more efficient. Overall, Box provides a reliable and user-friendly experience that helps me stay organized and focus more on getting things done. #### Cons One thing that could be improved in Box is the overall user experience in certain areas. Sometimes, navigating through folders and finding specific files can take a little longer than expected, especially when dealing with a large amount of data. Uploading or syncing larger files could also be faster. I would also like to see more flexibility in customization and simpler options for managing permissions and shared files. These are relatively small issues, but improving them would make Box even more convenient and efficient for everyday use. --- ### Inspiring Vision and Leadership from the Team - Overall rating: 5/5 - Reviewer: Vikas K. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the shift in strategy with rise of agents. #### Ratings breakdown - Ease of use: 5/5 #### Pros The team's vision and leadership. They get the work done. #### Cons Nothing really. They are on top of industry trends. --- ### Useful Storage and Features, but Room to Improve - Overall rating: 4/5 - Reviewer: NarasingaMoorthy V. - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Box for storage, and it solves everything for me. #### Pros I like Box for its storage and features. #### Cons Something --- ### Secure storage, useful integrations, and AI that speeds up work - Overall rating: 5/5 - Reviewer: ISAI EMMANUEL R. - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered It greatly helps to have documents in one place, avoiding information being spread across different devices or people. It also allows control over who can view or modify files, making teamwork more secure. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros I like that it allows me to save and share files securely. It's easy to use and connects with common tools like Google Drive, Microsoft Office, and Slack, plus it has AI that helps summarize documents and find information faster. #### Cons What I don't like is that some plans are expensive, especially for small businesses, and several of its best features have an additional cost. Sometimes, large files take time to sync. --- ### Easy to implement and easy-to-understand API for file sharing - Overall rating: 4/5 - Reviewer: Wataru F. - Verified reviewer: Yes - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Box for file sharing and find the API easy to understand. #### Pros I like that Box's API is easy to understand and that the initial setup was quite simple. #### Cons Nothing in particular --- ### Dedicated, Helpful Partners Who Enable Your Success on Box - Overall rating: 5/5 - Reviewer: Toby H. - Industry: Financial Services - Company size: 5001-10000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Box enables our clients and employees to securely collaborate on documents together within our customer portal. #### Ratings breakdown - Ease of use: 4/5 #### Pros They are very dedicated and helpful partners that want to enable you on their platform as best as possible. #### Cons The lack of test environments has made certain Box updates hard to test before they’re rolled out. --- ### Versatile Platform with Technologies for Nearly Every Use Case - Overall rating: 4/5 - Reviewer: Chandler H. - Industry: Higher Education - Company size: 10000+ employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Secure file storage is a huge benefit, and granular access controls were the main reason we adopted Box in the first place. Lately, the automation tools have become more and more relevant. #### Ratings breakdown - Ease of use: 4/5 #### Pros It has a myriad of technologies for all kinds of use cases. So much of the platform is applicable to almost every industry. #### Cons They're so quick to adopt new technologies that sometimes features come out half baked for a few months before they really take off. Not a deal breaker, but it's something to take into account. --- ### Love Every Box Feature - Overall rating: 5/5 - Reviewer: Luis A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. E signature, content sharing, secure audits and legal holds #### Ratings breakdown - Ease of use: 5/5 #### Pros The ability to securely share our content within our company and outside of it. AI features, DocGen, Forms, Apps...the list goes on for ages. #### Cons Nothing, my company is loving Box and all of its features. --- ### IT Portfolio Manager | Product Manager | Office of Information Technology - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Higher Education - Company size: 5001-10000 employees The reviewer values the collaborative document sharing and existing workflows supported by the software. They would like to see improved formatting options for wikis and better management of archived files. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer & Network Security - Company size: Self-Employed The reviewer enjoys the sandboxing experience and the ability to allocate subagents effectively. They express concern about the technical team being based solely in Poland, which may affect communication. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Education Management - Company size: 2-10 employees Users appreciate the ease of implementation and the extensive features offered by the software. The customer support is also highlighted as a strong point, although the requirement for substantial GPU resources may pose a challenge. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Consumer Services - Company size: 51-200 employees The reviewer appreciates the software's simplicity in integration, which aids in optimizing file layouts. They noted that the layout could be improved for better intuitiveness, though this is not a major issue. Full review available after login on Software Advice --- ### Senior Technical Infrastructure Program Manager - Energy Market Strategist - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 201-500 employees The reviewer appreciates Box for its ease of use and secure file sharing capabilities, particularly for external collaboration. They noted that the visual design could be improved with more colors and artistic features. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 10000+ employees The reviewer appreciates the straightforward document sharing capabilities and the ability to access files through a desktop alias. However, they noted that the live editing experience can be problematic when collaborating with others. Full review available after login on Software Advice --- ### Chief of Staff - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Non-Profit Organization Management - Company size: 2-10 employees This software is straightforward to use and does not require an account for document downloads, making it suitable for sharing with a large community. A downside is the popup message that appears for users who are not logged in during the download process. Full review available after login on Software Advice --- ### Group Leader - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Building Materials - Company size: 1001-5000 employees The direct upload feature to Box is beneficial for maintaining data security while ensuring accessibility. Unfortunately, the login process can be problematic, often requiring more than one attempt to successfully log in. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Human Resources - Company size: 201-500 employees The software is designed for secure enterprise content management and is easy to use for individuals without a technical background. However, the functionality of its automated features and forms is still developing. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 3/5 - Reviewed: November 2026 - Company size: Self-Employed The reviewer appreciates Box for its simplicity and security in file storage, which enhances their work efficiency. They noted that while the initial setup was great, the platform could benefit from improved community connections. Full review available after login on Software Advice --- ### Software Engineer - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 5001-10000 employees The reviewer appreciates the friendly user experience of Box, particularly in a professional context. They mention that they do not typically use it for personal purposes, which may limit their overall engagement with the software. Full review available after login on Software Advice --- ### Founder - Overall rating: 3/5 - Reviewed: November 2026 - Company size: Self-Employed The reviewer finds Box easy to configure and values its security features for data protection. They believe that the company should focus on building relationships with new clients and younger audiences to foster long-term connections. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 2/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer appreciates Box for its ease of setup and secure file management, which is crucial for work-related tasks. They express a desire for the company to increase its visibility and community engagement to better connect with users. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Accounting - Company size: 2-10 employees The reviewer appreciates the AI assistant for its meeting recap and scheduling features, which streamline operations. There are reports of glitches and missing recaps that detract from the overall experience. Full review available after login on Software Advice --- ### Head of Information Technology - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Construction - Company size: 51-200 employees The reviewer appreciates the software's evolving nature and user-friendly design, which aids in managing workflows. They also highlighted the successful implementation of Box Sign as a major benefit, despite wishing for more integrations. Full review available after login on Software Advice ---