All Files.com Reviews

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User Profile

Avash

Verified reviewer

Information Technology and Services, 2-10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed June 2021

Secure and Fast File Sharing

I am a satisfied user of Files.com. I wish it was a little cheap but for the features it offers - the price is justifiable. The speed of files upload/download is also great. I see no issues even when uploading 20 files at the same time. It is great!

PROS

As a freelance developer who works with other freelancers, Files.com is one of the best purchases I have made. About features - I like the ability to share files with a secure link with people who don't have a files.com account and then set an expiry time for the link - which is a basic feature but also very important. We can also set files to delete automatically after a defined period of time. Another feature I like most is that people can drop files anonymously. We can also create a temporary account for them. I think files.com has carefully researched the features that businesses may need and have planted the features. I am a satisfied customer.

CONS

I am from a country where USD $ is expensive so files.com is a little expensive for us. Other than that - I can't think of any cons.

JAZZMEN

Design, 1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

File perfect

My overall experience it is a great program worth paying for.

PROS

I love that i can open any file that is sent to me without having to log into another program to read my emails.

CONS

Its nothing i least like. The program is dope and i already been sharing with my friends and family my experience.

Reasons for switching to Files.com

Cant open all message without downloading another app

James

Education Management, 1,001-5,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2018

decent FTP server interface

used Brick to set up file sharing between partner organisations, and it did the job. left me scratching my head a few times early on though!

PROS

easy to use, quick running and good use of notifications/alerts.

CONS

a bit fiddly to get used to at first. not very intuitive for me as a first time user.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2017

Very fast file transfer site with very nice functions, as long as it fits your needs

Inexpensive file sharing with customers, for many of our users.

PROS

Extremely fast and reliable (although not as much with Microsoft Edge; but amazing with Google Chrome). Pricing is interesting as it is unlimited users. User management (centralized) and directory management is well done and easy. Option to delete files after a period of time helps managing it. And we really like that customers can drop files anonymously.

CONS

It used to allow a custom domain (using your domain name) for the basic plan but now it's only at the Corporate plan. They changed it for us after many years so it is a big deal in our case. But if you're willing to stick to their "brickftp.com" URL, the Basic pricing can't be beat! Also it does not allow you to send a link to share a directory with a customer like you would with ShareFile or Dropbox Business. You can send files to customers by sending links but unless you create user names and passwords for your users, you cannot share directories (at the time of this review anyway).

Vendor Response

Thanks much for sharing your feedback/review, as well as for the kind words. The feedback you describe in regards to link-based directory-sharing is helpful - we're always working to add features that are meaningful to our users. We'd love to hear any other feedback you have about how we can improve the BrickFTP experience for users like you. If you'd like to share more, or have any questions, please feel free to reach out directly to graham@actionverb.com to connect. Thanks again for using BrickFTP!

Replied November 2017

Muhammad

Biotechnology, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

A File Transfer that meets the modern era requirement.

Files.com system and support is pleasant to work with.

PROS

Files.com is easy to administer and use. The combination of the legacy (SFTP, FTPS, etc.) and modern file transfer methods under one portal.

CONS

Plans are very restrictive and should be separated from features and resources.

Reason for choosing Files.com

Easy of use and scalability of the file transfer options.

Reasons for switching to Files.com

Easy of use.

Shannon

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

When you just need things to work

Overall I am extremely pleased. Having an entire team of developers solely focused on our cloud storage and file management has proven to be critical to our business success.

PROS

Up-time is important for our company, with over 300 users accessing the services nationwide and Files.com delivers. Everything is easy to connect and manage, and the Customer Support team is one of the best I've worked with.

CONS

There are some UI inconsistencies as new features get added, and there is never any communication regarding these changes and their impact on current settings. It would also be nice to get a little more customization for notifications and permissions/folder access.

Reasons for switching to Files.com

It was not user-friendly and did not provide enough support.

User Profile

Jacob

Verified reviewer

Political Organization, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

A great tool for file uploading and website management

PROS

This is a great piece of FTP software that allows you to quickly, securely, and easily manage your website files, upload to the website server, and make sure your website files are in order. The best part about the software is how secure it is -- there are clear protocols in place to ensue the safety and security of your login and file transfers. There are also a number of customization features that allow you to quickly find what you're looking for and upload the files you want. It is also very easy to use for a novice user but with the functionality desired by an advanced user. Definitely would recommend.

CONS

There are few instructions for users to follow, particularly if they are novice users -- although the software is still great. I also did not like how the software is priced -- you could find an open source alternative that does much of the same thing for free.

Anonymous

1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2020

All in One

My experience with files.com I would say is good. It is easy to navigate and find what it is your looking for, I can link up other cloud apps for easier access.

PROS

I like Files.com due to all your files can be found in one place and you can link up your other apps from cloud to make your life easier. This app had it all in one. I have. I was able to figure this app out pretty quick and that is good for me. Lol

CONS

The one thing that I did not like about files.com is to many notifications but at these times, it could be a good thing. It notifies you when there is a duplicate, copied, deleted etc.. It gets really annoying because it seems like I am always being notified when most of the time it is me deleting, renaming and I do not need a reminder. It might be for other people with the notifications but it just is not for me. It is bothersome.

Anonymous

501-1,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2023

Fantastic and fast file sharing

PROS

Incredibly fast uploads. We still currently use it when mail attachments are too big and it is easily integrated with many email clients. There is also the possibility of protecting files which is handy for sensitive information (that you must be careful before using any file sharing tool).

CONS

The web interface is not as user friendly as some competitors, but still very good and fast. Probably it is fast because the UI is not that cluttered with useless feature. Keep it simple.

Anonymous

201-500 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed August 2018

User Friendly FTP program

PROS

FTP program for transferring and sharing large files with customers and vendors.

CONS

FTP programs can be cumbersome with login and ftp information specifics and this program allows you to save this information, which is a plus.

Brian

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

FTP made simple and easily accessible

PROS

We love the ease of use. Being able to login via browser or FTP client, and being able to easily create a download link that can be sent to anyone. We primarily use it as a way to store files for our clients who host our software "on-prem", and when we do upgrades, we send them files for the upgrade, and it is very easy to do this way. We often also need to receive files and database backups from clients, so it is easy to setup a temporary account for them, and they can browse to brickftp, login, upload, and done. Much easier than setting up an FTP connection manually with each client.

CONS

We have had MINIMAL issues with this site/software and we have been using it since I joined the company 4 years ago, so probably 6+ years. I cannot think of any issues or bugs we have had. We do not use it extensively, it gets the job done that we need.

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2023

Reseña files.com

Mi experiencia es muy buena, lo recomiendo totalmente

PROS

Lo que más me gusta es la facilidad de uso, que mis documentos estén seguros y sigan siendo privados

CONS

De momento no hay nada que no me haya gustado

Anonymous

201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Fantastic product, with excellent support

PROS

Files.com provides one of the most robust "value for the dollar" offerings I've experienced in the IT space. Everything from cloud SFTP, to automated file movements, to an incredibly full featured API.

CONS

There are no significant cons that I have found.

Reason for choosing Files.com

The ease of use, additional functionality, and robust support from Files.com made the decision an easy choice.

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Highly-secure file sharing

PROS

This is the most reliable way to share files with colleagues or customers, easy to integrate with most of the software we use, inexpensive.

CONS

There arу no downsides, very good product overall.

Maritza

Marketing and Advertising, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed August 2021

Not Dropbox, but will do

Very easy to access and integrate into Google Drive or Microsoft office. However, I think I like Dropbox better

PROS

I like that it is able to sync up with Google Drive for ease of sharing over the web. Theres no need to be connected to a company server, which is super helpful while we work remotely

CONS

Once you share a file, sometimes the link sharing can be a bit wonky

User Profile

José Carlos

Verified reviewer

Internet, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2022

Transferencia de programas y archivos

Buena experiencia en si, te da muchas facilidades para compartir o almacenar

PROS

Tiene una ve3ntaja sobre las demás plataformas ya que deja compartir software sin modificar el código

CONS

A veces se hace complejo para poder acceder al Área que quieres entrar

Kari

Internet, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Fast and Reliable FTP Transfer Site

Overall my experience with files was a very positive one and I continue to use it for work. When you're needing to transfer and share big files it can really help to save time.

PROS

When you're needing to put all of your stuff together in the same place with your files, this might be the perfect solution. It's very quick to figure out. The notifications with files also helps when you're working with others.

CONS

It can be rather difficult for a first time user with the files but once you get use to it and know what you're doing it makes using your files online easier.

User Profile

Miguel

Verified reviewer

Telecommunications, 201-500 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

FUNCTIONALITY

2

Reviewed January 2023

No me gusto

PROS

La prueba gratuita te permite tener una vision de como es el funcionamiento

CONS

No me gusto ya, tuve problemas de conectividad para usarlo como FTP

Showing 1 - 18 of 18 Reviews