--- title: "LucidLink Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of LucidLink. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LucidLink is a good fit for you!" source_url: "https://www.softwareadvice.com/cloud-storage/lucidlink-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Collaboration Software](https://www.softwareadvice.com/collaboration/) / [LucidLink](https://www.softwareadvice.com/cloud-storage/lucidlink-profile/) / LucidLink Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cloud-storage/lucidlink-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cloud-storage/lucidlink-profile/alternatives/) # LucidLink User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 73 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.4/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 56 reviews (77%) - 4 stars: 13 reviews (18%) - 3 stars: 4 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It makes it so our team of editors can work anywhere in the world. - I'm a fan. When you're building a remote post production team, LucidLink works superbly, allowing every team member no matter where they are on the planet to share the same media. - Not only is the product a lifesaver and timesaver, but the support staff constantly surpasses expectations. ### Most mentioned cons - The fact that only one domain can be configured for SSO makes this feature unusable for us, as we manage four different companies. - I was the IT guy 25 years ago when we got started and like 10 years go it got to be to much for me to design engineer nad handle the upgrades and keep up with the industry bereak though and they did not pay me to do all of that . - Some people don't understand a remote workflow, and try to copy their Lucid files to their personal machine. ## LucidLink customer reviews Showing reviews 1-25 of 73 (page 1). ### my personal view on LucidLink - Overall rating: 4/5 - Reviewer: ben-r z. - Verified reviewer: Yes - Industry: Animation - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. in my opinion LucidLink is very stable. At the same time it is very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros working as a team within the same structure. #### Cons the "poor connection" from time to time. #### Vendor response Thank you for sharing your thoughts! We're thrilled to hear that LucidLink's stability and ease of use have been helpful for your team. We understand that occasional connection issues can arise, and we're always working to improve performance. Appreciate your feedback! Replied January 2025 --- ### Has made it easier to sync files and share them with customers. - Overall rating: 4/5 - Reviewer: Marek R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our efforts to improve project collaboration have shown impressive results. Fixing synchronization issues and searching for data across several servers used to take up a lot of our work. Lucidlink has made everything organized and accessible from any location. As part of our process for generating large-scale projects for important clients, we utilized it to share massive design files with our marketing team and external partners. With real-time file access and updates, the review and approval process became more easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It took too long to access and share massive files; there were regular issues with downloads and synchronizations; our design files are typically big and spread out across multiple servers; and there were continual problems with file synchronization and sharing with external clients and collaborators. With LucidLink, we can keep working as a local unit while still using our regular apps and processes. The opportunity to collaborate in real-time has increased both our productivity and creativity. It has been a lifesaver for our team, particularly when dealing with large design files. #### Cons Many clients were still concerned about the security of their cloud-based projects, even though LucidLink had strong security measures in place, such as zero-knowledge encryption. To ensure the safety of their data, we had to work closely with them to explain the security procedures that were put in place. #### Vendor response Thanks for the thoughtful feedback! We're so glad LucidLink has helped your team collaborate more easily on large design files and boosted both productivity and creativity. Security is a top priority for us, and we appreciate your efforts in helping clients understand the protections in place. Great to hear LucidLink has made such a difference in your workflow! Replied June 2025 --- ### Excellent concept, impractical in real-world performance, misleading marketing - Overall rating: 3/5 - Reviewer: Trevor P. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I want to love and use Lucidlink but continue to run into the same issues whenever I try it out (again and again). I appreciate the concept and hope to see things continue to improve. Great product, but not compatible with our needs and use cases. Same goes for competitive products like Suite Storage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the idea of having a single source of truth for a "cloud NAS" that is easily accessible to anyone with an internet connection. The user management and product setup are very clean and well done. #### Cons Marketing "without ever downloading" is completely misleading and false - data has to upload and download to be viewed and "streaming" is not practical in many workflows. When working with professional media files (RAW, R3D, ARRI, etc) that are very large (80 - 400 GB per file), it's very convenient to have the files in one place, but they will need to get downloaded at some point. The "streaming" functionality of lucidlink does not perform well working with high resolution/data rate files even in a 1 Gb - 10 Gb synchronous fiber internet connection, not to mention a typical consumer internet connection. It is what it is. Proxy workflows and strategic pinning of data is the solution but can require large local storage to accommodate working with single files over 250 GB each. Pricing is prohibitive vs. alternative workflows. #### Reasons for choosing LucidLink I didn't choose LucidLink. We opt for iconik, Wasabi and Resilio. #### Vendor response Thank you Trevor for your candid feedback. This is an essential part of how we improve every day. And if testing LucidLink as part of a trial fell short of expectations, we want to know about it. Ultimately, eliminating the need for downloading is at the heart of our mission. That’s more than just marketing: it’s in the design of our product. Without a doubt, working with professional camera formats can be a challenge. Large-raster frame sizes, complex video codecs with high bit rates, both intraframe or GOP, carry the potential of placing strain on your choice of storage. To help address these issues, we hope you tried our Pinning workflow to get the best possible experience with LucidLink. Pinning doesn't create a duplicate copy, allowing the continuation of collaborative flows and eliminating any security concerns. We would welcome an opportunity to connect with you and field any other questions you may have, or provide clarity on anything else that you found disappointing. Replied March 2024 --- ### Long time caller , first time clouder - Overall rating: 5/5 - Reviewer: Walter J. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was skeptical at first , however our in house server was getting older and we do not have full time IT in house. We had already gone to higher speed router and cards in every computer and even in our qnapp nas we had a hard drive fail. So getting the It guy to come out was getting more and more as the system got olderWe also were near our total capacity with teh NAS. We would have had to buy a larger matching set of drives to refil the exisitng nas or think about a seperate nas intergrated in , Backups were getting done regulary , so that took up space . And then there needs to be more maintance to the files as we grew in people and amount of jobs we do. Bim files are huge and its hard to call how much we would need upfront, WE could vpn in , but it seemed pretty slow in comparison to lucids connections with the same internet connections. i am a old school engineer, i like to have the files in my hands just in case , its just a old way of thinking . I was the IT guy 25 years ago when we got started and like 10 years go it got to be to much for me to design engineer nad handle the upgrades and keep up with the industry bereak though and they did not pay me to do all of that . The design engineering work loads grew and i had less time, Wehn we went to utlziing a dns server and more big industry type of server ways, iu was nto trained in that . I have been on computers since 808 computer long before the internet was available to the main public , when something went wrong with the virtual server or within the system , i could figure it out but it was slow going and took more time then i wanted to spend. NOw we ge ta new person we can easily simply assign them name and password and give them rights to only certain place s, i dont have to check the vmware updates or if the server went down at night com ein to make sure it all booted correctly .+ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like that we can link anywhere and all our engineers work from the same drawings. Its important to our final plans that each discipline is using the same backgrounds . I like that its very much like we had our inhouse server with the different drives per year, and when we transferred over making folders with the drive names kept our hard paths in autocad generally ok even for our oldest drawings #### Cons Not many things I really dont like. Being new to this type of cloud server, i am still learning how to best use it. I didnt do our set up . However i think i would have named our folder different , easier , its hard to reemmber our filespace name. I am still looking for the best way to keep the file space server easier to find on my windows machine. I have it favorites and i have it again in another location within the windowsl 11 space. I am always looking for where it is , thast probalby my least favorite thing. We used to find it captured all under network, you could have short cuts to it , but under network it kept it isolated and easy to find . We kept a new drive letter per year and could map those drives with letters just like regular hard drives. That was not the best cause i have been here 25 years and we used a nas only the last ten of them. We soon ran out of drive letters to hard path everything. Its usually fast here and in autocad you download it and work on it , it only needs to upload or download during the save and opening process. Our fphoens are all foice over Ip and once ina while our internet does go down , so wehn we had it here on our server we could still draw and design just no phones . now if the internet goes down we are done working it seems until it comes back on. We still have our nas , i am not sure how that would work but if we could get a auto download of a few drives to keep us working on them when down and when it comes back up get those to upload to lucid and switch us over to working from the cloud. Cause when you got 20 engineers here working and then there is no file service its very awkward and production just stops. There maybe some work around on this but we are new to this service and maybe we are not using it optimally. #### Vendor response Thanks so much for the thoughtful review and for trusting LucidLink during your move to the cloud! We’re glad it’s helped streamline collaboration and reduce IT strain—especially across a growing team. We also appreciate your feedback on offline access and file discoverability. These insights are incredibly helpful, and we’ll share them with our product team. If you ever want help optimizing your setup, our support team is here for you! Thanks again for being part of the LucidLink community. Replied May 2025 --- ### First support ticket since deployment happened back in 2023 - Overall rating: 4/5 - Reviewer: Sam B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fairly easy to use, and get user adoption. Once you get past the setup phase with users, most find it fairly easy. #### Cons Constant updates that require teh end user to be a local admin to run. (mostly an issue on Mac devices for us) I also wish we could auto-expire local index files when a user does not connect often enough. #### Vendor response Thanks for sharing your feedback. We’re glad to hear that you and your users have found LucidLink easy to use and adopt. We hear you on the constant updates and the need for admin privileges, especially for Mac users. We’re actively working on improving the update process to be more seamless, with the goal of reducing disruptions for end users. We also appreciate your suggestion about automatically expiring local index files. We understand the benefit of having a clean slate, especially for users who aren't connecting often. We will definitely take this into consideration as we continue to improve our product. Your feedback is very helpful as it gives us valuable insights into how we can continue to improve the user experience. Replied September 2025 --- ### Thank you LucidLink! - Overall rating: 5/5 - Reviewer: Jacob S. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My company started using LucidLink in 2023 and I am so grateful we did! I can't imagine my job without it :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's so easy to use LucidLink. It's like my personal hard drive in the cloud. It makes it so nice not to have to carry an SSD all the time. #### Cons With that freedom that comes from convenience comes a low level of believing it's too good to be true. I love LucidLink so not many cons come to mind! --- ### The best tool to unlock smooth team workflows - Overall rating: 5/5 - Reviewer: Philip O. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, this is the first remote working system that I love. I've supervised two very large projects on it and it's never been anything other than wonderfully enabling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I'm a fan. When you're building a remote post production team, LucidLink works superbly, allowing every team member no matter where they are on the planet to share the same media. It works very well even for team members on lower bandwidth and across multiple OS'es. #### Cons There are many powerful and important options that need to be set up initially so your team works properly. Don't skip these steps. #### Vendor response Thanks for the kind words! We’re so glad LucidLink has helped your remote team collaborate seamlessly—especially across bandwidths and operating systems. You’re absolutely right: the initial setup is key, and we’re here to help make that as smooth as possible. It’s awesome to hear you’ve led major projects with success using LucidLink! Replied May 2025 --- ### Love LucidLink! - Overall rating: 5/5 - Reviewer: Paulina C. - Verified reviewer: Yes - Industry: Animation - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've loved using Lucid Link, it's simple and reliable to work with on both Mac and Windows OS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple to use, safe and quick and efficient customer service. #### Cons Some clients still view it as a hassle so not all are willing to download. #### Vendor response Thanks for the kind words! We're happy to hear LucidLink has been a simple and reliable solution across both Mac and Windows. We understand client adoption can take time and appreciate you bringing them along. Replied June 2025 --- ### Overall A Great Experience - Overall rating: 4/5 - Reviewer: Kenneth N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall good. Seems low on resources, is fast to setup and get familiar with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. It has simple configuration/UI. #### Cons Availability of cached files due to the need to work mostly offline. Need to copy to a local folder first, then back. I know this is potentially a "hard" problem though. lucid:// links on Linux doesn't always work, but this could be a limitation of the OS. #### Vendor response Thanks so much for sharing your experience! We’re glad to hear LucidLink has been easy to use and quick to set up. You're right—offline access and OS-specific behavior can be tricky, but we’re always working to improve the experience across platforms. Appreciate the thoughtful feedback! Replied May 2025 --- ### Build your show FAST and invite your whole team to the server. - Overall rating: 5/5 - Reviewer: Jorge T. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I recommend it to everyone that is looking for a solid WFH solution. And their current per TB rate makes it extremely affordable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've watched LucidLink evolve over the years as we were one of their first customers, then it's the gold standard to be able to collaborate. We have writers, producers, editors, ae's, graphic designers, all being able to live life as is they are back in the office, navigating through explorer/finder windows in order to build a tv series together. It's FAST, it's Easy, and if you're on a proxy workflow, feels like you're editing off of a server down the hall. #### Cons Only negative is that it does require implementation via your IT department as it requires more security permissions that I would like. #### Vendor response Thank you so much for your kind words and continued support over the years! We're thrilled to hear how LucidLink has made a real difference for your team’s collaboration on projects. We’ve worked hard to make the process as fast and seamless as possible, and it’s fantastic to know it’s helping you work efficiently, even in a proxy workflow. Regarding the IT setup, we understand the importance of security and are constantly working on improving the implementation process to make it easier for teams. We truly appreciate your feedback and your recommendation! We're committed to keeping LucidLink affordable and reliable for all our users. Thanks again for choosing us as your WFH solution! Replied January 2025 --- ### feature film vfx company successful user - Overall rating: 4/5 - Reviewer: Matthew T. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love, love, love it. Our whole company moved over to it and now everything just works. Can't sing it praises high enough. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We call it dropbox on steriods. So fast and hardly any issues ever. seemless. #### Cons Occasional needs to recalculate itself. cost is creeping up to high figures now we're using more and more data. #### Reasons for switching to LucidLink dropbox would fill up other users hard drives. or if you turned on online only, its rarley worked on macs. #### Vendor response Hi Matthew, it's fantastic to hear that your whole company has made the switch to LucidLink and that it's making such a positive impact on your operations! Your feedback about occasional recalculations and cost concerns is duly noted. We're continuously working on improving our service and balancing it with affordability. If you ever have any questions or need assistance, don't hesitate to reach out. We're here to ensure your experience with LucidLink remains top-notch. Replied March 2024 --- ### Lucid Link is a gamechanger - Overall rating: 5/5 - Reviewer: Craig K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Once it's set up it's like my team around the world is working side-by-side. #### Cons We'd really like an online portal and a mobile app so we can access the folder structure and share links on the go. We'd also like to create request links people outside our network can submit content without viewing it. #### Reasons for choosing LucidLink It's built for editing. #### Reasons for switching to LucidLink I've used this at another company and recommended it to my current one as a great WFH workflow. --- ### You won't regret it ! - Overall rating: 5/5 - Reviewer: Cedric R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic. The team described it as a game changer in the industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Instant access everywhere for my team. Easy collaboration between editors, motion designer and graphic designers. #### Cons The lack of deep administration capabilities. #### Vendor response Thank you for your great feedback! We're thrilled LucidLink has been a game-changer for your team. We appreciate your input on administration capabilities and are always looking to improve. Thanks for being a valued user! Replied March 2025 --- ### LucidLink leads the pack - Overall rating: 5/5 - Reviewer: Matt H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall support has been incredible (best of any vendor I work with). Responses are always to the question I initially asked and not the canned/quick responses we get used to in the industry. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Performance/compatibility tends to be better than any other cloud solution. #### Cons Mac implementation required extra steps in recovery partition, however this appears like it will be "resolved" with upcoming version 3 #### Reasons for choosing LucidLink Performance and application compatibility #### Vendor response Thank you for your kind words and feedback! We're glad to hear that LucidLink's performance and compatibility have stood out for you. Regarding the Mac implementation, you're right—this was a known issue, and we're happy to confirm that it's been addressed in our 3.0 version. We really appreciate your recognition of our support team. We strive to provide helpful, tailored responses and will continue to do so. If you have any further questions or feedback, don't hesitate to reach out! Replied January 2025 --- ### Cloud file storage that works. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LucidLink has transformed the way we work and streamlined our move to the cloud. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Speed of File Access has transformed the way we work particularly for our M&E team. #### Cons Permission structure is quite basic and restrictive. #### Vendor response Thank you for the great feedback! We're excited to hear how LucidLink has transformed your workflow and improved file access for your M&E team. We appreciate your note about the permission structure and are always working to enhance our features based on user input. If you have any specific suggestions or need assistance, please don't hesitate to reach out to our team. We're committed to continuously improving your experience! Replied October 2024 --- ### Lucid on Post Production - Overall rating: 5/5 - Reviewer: Vitor D. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about LucidLink is the seamless ability to manage projects and work with diverse collaborators remotely. The platform's interface stands out for its simplicity and user-friendliness, making it incredibly easy to onboard new users. This ease of use ensures that team members can quickly adapt to the system and focus on their tasks without being bogged down by a steep learning curve. Additionally, the real-time collaboration features allow for efficient communication and workflow, enhancing productivity and making it feel as though we are working in the same physical space, even when we are miles apart. #### Cons One of the main drawbacks I've encountered with LucidLink is the issue with updating the application on the day new updates are released. This has caused some disruptions to my workflow. Additionally, I frequently face network problems that require more technical knowledge than an average end-user might possess. These issues include PIN problems and intermittent connection losses. Despite these challenges, I must commend the support team, as they are always quick and efficient in resolving any issues I encounter. #### Vendor response Hi Vitor and huge thanks for your detailed review of LucidLink. We're pleased to hear that you find our interface simple and user-friendly, and that it facilitates seamless project management and remote collaboration. We truly aim to make onboarding new users as easy as possible, allowing your team to focus on productivity without a steep learning curve. We're also glad to hear that the real-time collaboration features enhance your workflow, making remote work feel more connected. We acknowledge the challenges you've faced with application updates and network issues. Your experience is important to us, and we are actively working on improving these areas. We're also glad our support team has been able to assist you effectively when needed. Replied July 2024 --- ### The Holy Grail - Overall rating: 5/5 - Reviewer: Orin L. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FANTASTIC overall experience. Their support is top notch on the rare occassions we have had to use support, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The remote editing workflow simply works. It's been the Holy Grail of editing for a decade to be able to truly edit from content in the cloud. There have been many failures by other companies and LucidLink finally cracked the code even with very low bandwidth for very remote users. #### Cons There isn't much not to like here. If there was one thing, and this isn't even on LucidLink themselves, it is finding a suitable cloud provider to host content. Lucid offers a few and you have to REALLY ask some tough questions to determine if the Tier 1 or Tier 2 storage is right for your needs. #### Vendor response Hi Orin and thank you for sharing your experience with LucidLink. We're thrilled to hear that our platform has met your expectations and provided the long-awaited solution for remote editing workflows! We understand the importance of selecting the right cloud provider to host your content, and we appreciate your feedback on this aspect. Our team is committed to offering transparent guidance to help you make informed decisions about storage options. We're delighted to hear that you've had a fantastic overall experience with LucidLink, and we take pride in providing top-notch support whenever needed. Thank you once again for your feedback and for choosing LucidLink. If you have any further questions or require assistance, please feel free to reach out! Replied April 2024 --- ### LucidLink Review - Overall rating: 4/5 - Reviewer: Gurish S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Works when I want it to, cache size can become an issue. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Working on proxies simultaneously works pretty well. UI is simple and straightforward. #### Cons Nothing. I think the support team could be more responsive. #### Vendor response Thank you for your feedback! We’re glad to hear you’re enjoying working with LucidLink. We take support seriously and invest heavily in making it top-notch. We apologize if we fell short in this instance—your experience is important to us. If you encounter any similar situations in the future, we’d love for you to share specifics so we can address them right away. We’re always here to help ensure everything runs smoothly for you. Thanks again for your support! Replied September 2024 --- ### Quite Impressed - Overall rating: 5/5 - Reviewer: Kevin C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Quite impressed to be honest. It is a very robust cloud storage system that makes it easy for me to remotely work with large or small projects. I look forward to seeing how easy it is to work with others but so far so good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and overall responsiveness. The speed is impressive and controls are pretty straight forward. #### Cons It took a bit to talk to a live person but once I did they were able to answer my questions and help me troubleshoot my problems #### Vendor response Hi Kevin and thank you for your thoughtful review of LucidLink! We're thrilled to hear that you've found our platform easy to use and responsive. It's great to know that the speed and straightforward controls have met your expectations. We apologize for the delay you experienced in reaching a live person. We're glad to hear that once connected, our support team was able to assist you effectively. Your feedback helps us improve our service and response times. Replied July 2024 --- ### Rock solid and simple file sharing solution for everyone - Overall rating: 5/5 - Reviewer: Levi S. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Our experience with LucidLink has been excellent. Their support staff has been incredibly responsive and proactive in helping us. We have seen steady refinements to the user experience and the core service has remained a solid solution for our file storage/sharing needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LucidLink allows our company to combine all the benefits of cloud-hosted storage with the ease of a mapped drive on our machines.We use the LucidLink client on Mac, Linux and Windows 10 to share media files between editors and other staff. The initial setup was straightforward and our users were able to install the client on their own machines without any assistance. There have been no problems with the LucidLink client and we've seen a steady stream of improvements to the user interface and ease-of-use in the admin tools. When we had an issue with a specific Linux distribution, the support staff went to great lengths to help me troubleshoot and address the issue. We use LucidLink to connect to our own Wasabi storage buckets and it has proven to be an affordable and reliable answer for our video and podcast production workflows. #### Cons In recent months there have been improvements to the granularity of admin controls. During our initial implementation, there were some limitations in how I was able to assign permissions, but the LucidLink team has been steadily improving in these areas and we are preparing to take advantage of the new options. #### Reasons for choosing LucidLink We chose LucidLink primarily for it's cost-effectiveness per terabyte of storage. It beats out cloud services like Dropbox and Google Drive on price and ease of use. --- ### LucidLink for motion - Overall rating: 4/5 - Reviewer: Luly G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been good, it's a great tool - specially for motion designers. It's fast and collaborative. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It's a very fast server + integrations with adobe video editing platforms. #### Cons Having to change from one filespace to another instead of keeping two open. #### Vendor response Hi Luly and thank you for taking the time to provide your feedback on LucidLink. We're thrilled to hear that you find our server fast and appreciate the seamless integration with Adobe video editing platforms. Our goal is to support professionals like you in achieving efficient and collaborative workflows! We understand the inconvenience of switching between filespaces and appreciate your patience with this process. We are always exploring ways to enhance our user experience and your input is valuable to us in this endeavor. It's wonderful to know that LucidLink has been a great tool for your motion design projects, providing the speed and collaboration you need. Replied July 2024 --- ### Lucid link review - Overall rating: 5/5 - Reviewer: Thomas D. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pinning footage is a game changer for handling large files and playback of footage. #### Cons Setting people up does sometimes take a little time. #### Reasons for choosing LucidLink its capability of pinning and using local cache. #### Vendor response Hi Thomas and thank you for taking the time and leaving us such a great review! We're happy to hear LucidLink is helping you handle large file with ease and finish your work more efficiently. Our team is constantly looking to better our users' experience so watch out for some cool new features and awesome improvements on existing ones! Replied February 2024 --- ### LucidLink is awesome - Overall rating: 5/5 - Reviewer: Richie M. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The ability to play a video from LucidLink without downloading it first is very cool #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LucidLink is an easy way to use S3 compatible public or private cloud storage #### Cons No real downside from my setup and usage. #### Reasons for choosing LucidLink LucidLink fits in its own category. You can use it as an archive repository. A place to store and access proxy files. You can use it as a file delivery method. It works as a review and approval workflow. Storage for you MAM/DAM assets The list goes on and on... --- ### GREAT SOFTWARE - Overall rating: 5/5 - Reviewer: Irvin L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Unparalleled customer service; incredible response time to chat questions and professional replies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use in a complex environment, easy to understand and plenty of support. #### Cons limited low price offer; I hope they can keep it at its current rate. #### Reasons for choosing LucidLink Customer service, price, ease of deployability across many systems. --- ### LucidLink: An elegant tool for a more civilized age - Overall rating: 5/5 - Reviewer: Devin C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with LucidLink has been exceptional. Not only is the product a lifesaver and timesaver, but the support staff constantly surpasses expectations. Even on lower priority tickets I've submitted, the tech department gets back to me and helps me quickly resolve my concerns. They're patient, knowledgable and always helpful. And so fast! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been really happy with how LucidLink speeds up our project collaboration and team collaboration. It makes it so our team of editors can work anywhere in the world. It also helps with revisions - if an editor is out or sick and a revision request comes up, a different editor can step in and finish the ask. No need to download and upload files just to work or collaborate. No need to wait for a different editor to get back to their desk to share a project file. It's all there and all accessible 24/7! #### Cons This has since been resolved, but the installation process for LucidLink Classic was a nightmare on a Mac. There were many specific things that needed to be done to allow Lucid the permissions it needed to function as it was intended. Now, however, the new LucidLink installs quickly, easily, and efficiently. ## More reviews [Next reviews](https://www.softwareadvice.com/cloud-storage/lucidlink-profile/reviews/?page=2) --- LucidLink Reviews, Pros and Cons - 2026 Software Advice