--- title: "LucidLink Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of LucidLink. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LucidLink is a good fit for you!" source_url: "https://www.softwareadvice.com/cloud-storage/lucidlink-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Collaboration Software](https://www.softwareadvice.com/collaboration/) / [LucidLink](https://www.softwareadvice.com/cloud-storage/lucidlink-profile/) / LucidLink Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cloud-storage/lucidlink-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cloud-storage/lucidlink-profile/alternatives/) # LucidLink User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 73 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.4/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 56 reviews (77%) - 4 stars: 13 reviews (18%) - 3 stars: 4 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It makes it so our team of editors can work anywhere in the world. - I'm a fan. When you're building a remote post production team, LucidLink works superbly, allowing every team member no matter where they are on the planet to share the same media. - Not only is the product a lifesaver and timesaver, but the support staff constantly surpasses expectations. ### Most mentioned cons - The fact that only one domain can be configured for SSO makes this feature unusable for us, as we manage four different companies. - I was the IT guy 25 years ago when we got started and like 10 years go it got to be to much for me to design engineer nad handle the upgrades and keep up with the industry bereak though and they did not pay me to do all of that . - Some people don't understand a remote workflow, and try to copy their Lucid files to their personal machine. ## LucidLink customer reviews Showing reviews 1-25 of 73 (page 1). ### my personal view on LucidLink - Overall rating: 4/5 - Reviewer: ben-r z. - Verified reviewer: Yes - Industry: Animation - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. in my opinion LucidLink is very stable. At the same time it is very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros working as a team within the same structure. #### Cons the "poor connection" from time to time. #### Vendor response Thank you for sharing your thoughts! We're thrilled to hear that LucidLink's stability and ease of use have been helpful for your team. We understand that occasional connection issues can arise, and we're always working to improve performance. Appreciate your feedback! Replied January 2025 --- ### An absolute blessing - Overall rating: 5/5 - Reviewer: Moritz B. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am enjoying it very much. It makes my live easier. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its a very easy Workflow. For me as a remote employee its an absolute blessing. #### Cons The installation on my Mac is a bit complicated. But support is very good. #### Reasons for switching to LucidLink Because of my Chef. He thought it would be a good idea. I think he was right. #### Vendor response Love to hear that LucidLink has been a game-changer for your remote workflow! We appreciate your feedback on the Mac installation and are glad our support team could help. Sounds like your chef made a great call—happy collaborating! Replied March 2025 --- ### Would be hands down the champion, IF they showed respect for MSPs who could resell to endless clients - Overall rating: 3/5 - Reviewer: Luke g. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. decent, we are manually moving data ourselves as opposed to a canned solution, but again no white labeling and no discounts for MSP. Unless you can do unrealistic numbers of TB. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Speed and ease of use. The app is convenient but not unique. #### Cons As an MSP who could sell this to many clients we are very picky about who we convert from other solutions due to no MSP partner program at all. No whitelisting, no actual incentive to sell it to our clients. #### Reasons for switching to LucidLink internal decisions on speed from time to time. --- ### Cloud based video editing - Overall rating: 5/5 - Reviewer: James G. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a video editor. LucidLink has fairly seamlessly been able to move me from using hardware based server and the stacks of hard drives. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, speed and flexibility. Full HD video streaming/editing with the proper internet connection. #### Cons Setup and cache size needed at times. Can be tricky to get third party vendors to setup. Need a large high speed drive for cache drive. #### Reasons for choosing LucidLink Speed, reliability and cost. The need for Full res video streaming. #### Vendor response Thank you for your review! We're delighted to hear how LucidLink has transformed your workflow as a video editor, enabling seamless transitions from hardware-based solutions to our cloud-based platform. We appreciate your feedback on setup and cache size, and we'll continue to improve to ensure the best experience possible. Your support means a lot to us! Replied January 2025 --- ### Long time caller , first time clouder - Overall rating: 5/5 - Reviewer: Walter J. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was skeptical at first , however our in house server was getting older and we do not have full time IT in house. We had already gone to higher speed router and cards in every computer and even in our qnapp nas we had a hard drive fail. So getting the It guy to come out was getting more and more as the system got olderWe also were near our total capacity with teh NAS. We would have had to buy a larger matching set of drives to refil the exisitng nas or think about a seperate nas intergrated in , Backups were getting done regulary , so that took up space . And then there needs to be more maintance to the files as we grew in people and amount of jobs we do. Bim files are huge and its hard to call how much we would need upfront, WE could vpn in , but it seemed pretty slow in comparison to lucids connections with the same internet connections. i am a old school engineer, i like to have the files in my hands just in case , its just a old way of thinking . I was the IT guy 25 years ago when we got started and like 10 years go it got to be to much for me to design engineer nad handle the upgrades and keep up with the industry bereak though and they did not pay me to do all of that . The design engineering work loads grew and i had less time, Wehn we went to utlziing a dns server and more big industry type of server ways, iu was nto trained in that . I have been on computers since 808 computer long before the internet was available to the main public , when something went wrong with the virtual server or within the system , i could figure it out but it was slow going and took more time then i wanted to spend. NOw we ge ta new person we can easily simply assign them name and password and give them rights to only certain place s, i dont have to check the vmware updates or if the server went down at night com ein to make sure it all booted correctly .+ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like that we can link anywhere and all our engineers work from the same drawings. Its important to our final plans that each discipline is using the same backgrounds . I like that its very much like we had our inhouse server with the different drives per year, and when we transferred over making folders with the drive names kept our hard paths in autocad generally ok even for our oldest drawings #### Cons Not many things I really dont like. Being new to this type of cloud server, i am still learning how to best use it. I didnt do our set up . However i think i would have named our folder different , easier , its hard to reemmber our filespace name. I am still looking for the best way to keep the file space server easier to find on my windows machine. I have it favorites and i have it again in another location within the windowsl 11 space. I am always looking for where it is , thast probalby my least favorite thing. We used to find it captured all under network, you could have short cuts to it , but under network it kept it isolated and easy to find . We kept a new drive letter per year and could map those drives with letters just like regular hard drives. That was not the best cause i have been here 25 years and we used a nas only the last ten of them. We soon ran out of drive letters to hard path everything. Its usually fast here and in autocad you download it and work on it , it only needs to upload or download during the save and opening process. Our fphoens are all foice over Ip and once ina while our internet does go down , so wehn we had it here on our server we could still draw and design just no phones . now if the internet goes down we are done working it seems until it comes back on. We still have our nas , i am not sure how that would work but if we could get a auto download of a few drives to keep us working on them when down and when it comes back up get those to upload to lucid and switch us over to working from the cloud. Cause when you got 20 engineers here working and then there is no file service its very awkward and production just stops. There maybe some work around on this but we are new to this service and maybe we are not using it optimally. #### Vendor response Thanks so much for the thoughtful review and for trusting LucidLink during your move to the cloud! We’re glad it’s helped streamline collaboration and reduce IT strain—especially across a growing team. We also appreciate your feedback on offline access and file discoverability. These insights are incredibly helpful, and we’ll share them with our product team. If you ever want help optimizing your setup, our support team is here for you! Thanks again for being part of the LucidLink community. Replied May 2025 --- ### Thank you LucidLink! - Overall rating: 5/5 - Reviewer: Jacob S. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My company started using LucidLink in 2023 and I am so grateful we did! I can't imagine my job without it :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's so easy to use LucidLink. It's like my personal hard drive in the cloud. It makes it so nice not to have to carry an SSD all the time. #### Cons With that freedom that comes from convenience comes a low level of believing it's too good to be true. I love LucidLink so not many cons come to mind! --- ### First support ticket since deployment happened back in 2023 - Overall rating: 4/5 - Reviewer: Sam B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fairly easy to use, and get user adoption. Once you get past the setup phase with users, most find it fairly easy. #### Cons Constant updates that require teh end user to be a local admin to run. (mostly an issue on Mac devices for us) I also wish we could auto-expire local index files when a user does not connect often enough. #### Vendor response Thanks for sharing your feedback. We’re glad to hear that you and your users have found LucidLink easy to use and adopt. We hear you on the constant updates and the need for admin privileges, especially for Mac users. We’re actively working on improving the update process to be more seamless, with the goal of reducing disruptions for end users. We also appreciate your suggestion about automatically expiring local index files. We understand the benefit of having a clean slate, especially for users who aren't connecting often. We will definitely take this into consideration as we continue to improve our product. Your feedback is very helpful as it gives us valuable insights into how we can continue to improve the user experience. Replied September 2025 --- ### The best tool to unlock smooth team workflows - Overall rating: 5/5 - Reviewer: Philip O. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, this is the first remote working system that I love. I've supervised two very large projects on it and it's never been anything other than wonderfully enabling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I'm a fan. When you're building a remote post production team, LucidLink works superbly, allowing every team member no matter where they are on the planet to share the same media. It works very well even for team members on lower bandwidth and across multiple OS'es. #### Cons There are many powerful and important options that need to be set up initially so your team works properly. Don't skip these steps. #### Vendor response Thanks for the kind words! We’re so glad LucidLink has helped your remote team collaborate seamlessly—especially across bandwidths and operating systems. You’re absolutely right: the initial setup is key, and we’re here to help make that as smooth as possible. It’s awesome to hear you’ve led major projects with success using LucidLink! Replied May 2025 --- ### Love LucidLink! - Overall rating: 5/5 - Reviewer: Paulina C. - Verified reviewer: Yes - Industry: Animation - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've loved using Lucid Link, it's simple and reliable to work with on both Mac and Windows OS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple to use, safe and quick and efficient customer service. #### Cons Some clients still view it as a hassle so not all are willing to download. #### Vendor response Thanks for the kind words! We're happy to hear LucidLink has been a simple and reliable solution across both Mac and Windows. We understand client adoption can take time and appreciate you bringing them along. Replied June 2025 --- ### Overall A Great Experience - Overall rating: 4/5 - Reviewer: Kenneth N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall good. Seems low on resources, is fast to setup and get familiar with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. It has simple configuration/UI. #### Cons Availability of cached files due to the need to work mostly offline. Need to copy to a local folder first, then back. I know this is potentially a "hard" problem though. lucid:// links on Linux doesn't always work, but this could be a limitation of the OS. #### Vendor response Thanks so much for sharing your experience! We’re glad to hear LucidLink has been easy to use and quick to set up. You're right—offline access and OS-specific behavior can be tricky, but we’re always working to improve the experience across platforms. Appreciate the thoughtful feedback! Replied May 2025 --- ### Unlimited Cloud File Storage - Overall rating: 5/5 - Reviewer: Magdalena S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been looking for a solution for migrating local data to the cloud for a long time. Normal s3 object storage does not offer such security in the form of file encryption and such quick access to files. Lucidlink enabled me to migrate business files to the cloud. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LucidLink enables the use of s3 object storage as a cloud file storage. Simple to install. Very simple in administering users and access shares. I use LucidLink with my own s3 object storage as the central company file server. Thanks to this solution, authorized employees have access to the necessary files. I also use LucidLink as a backup target. The perfect solution, #### Cons For starters, it's difficult to understand how to make the most of LucidLink. It seems that you can use many different file spaces simultaneously, but in practice it has not worked. It's best to use one file space on one device. #### Reasons for choosing LucidLink LucidLink offers the most advanced technology. Files are stored only in one place - in the file space. Synchronization of the amount of data I have (over 2 TB) with local computers is not realistic. That's why I chose LucidLink. #### Reasons for switching to LucidLink My QNAP storage after a failure showed me the threat of losing locally stored data. That's why I thought of the cloud as an alternative. --- ### LucidLink is the #1 Tool for Remote Creative Teams - Overall rating: 4/5 - Reviewer: Trevor S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's great can't complain - wonderful customer support #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros LucidLink is key for our production workflow working in a remote capacity. #### Cons I wish LucidLink had more native integrations to DAM's like Box or presentation software like Frame.io #### Vendor response Thanks so much! We're glad LucidLink is a key part of your remote workflow. Appreciate the feedback on integrations—we’re always looking to improve. And thanks for the shoutout to our support team! Replied March 2025 --- ### Lucid Makes Remote Workflows Easier - Overall rating: 5/5 - Reviewer: Ted S. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive - fast speeds, intuitive interface, and a simplified remote workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everyone can access the same files at the same path. #### Cons Some people don't understand a remote workflow, and try to copy their Lucid files to their personal machine. #### Vendor response Thank you for the great review! We're so glad to hear that LucidLink is making remote workflows easier and more efficient for your team. We understand that adjusting to a remote setup can take some time, but we're happy the speeds and interface are working well for you. Appreciate the feedback! Replied January 2025 --- ### Faster and more reliable syncing than other products - Overall rating: 4/5 - Reviewer: Sam Z. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would recommend it to other people. I won't use it for every project, but I will be using it when I do need to share in the cloud collaboratively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Faster and more reliable syncing than other products #### Cons Install was a bit tricky, but a lot of that is macOS and their new security protocols. #### Reasons for switching to LucidLink Sync isn't fast enough and often unreliable #### Vendor response Thank you for sharing your experience! We’re thrilled to hear that LucidLink’s syncing speed and reliability stand out for you. Your recommendation means a lot! We understand the challenges with macOS installation in the past, and we’re happy to share that we've made improvements to streamline the process. If you ever have any questions, our support team is here to help. Thank you for choosing LucidLink for your collaborative projects—we’re glad to be part of your workflow! 😊 Replied January 2025 --- ### Southpaw review of LucidLink - Overall rating: 5/5 - Reviewer: Wilson J. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been a game changer! its underlying technology has transformed our work style #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Replaced our file servers in full! allows global collaboratION and direct uploading and downloading without a vpn. It's a real game changer. Support team are the best and always very helpful These following team members have made a real positive impact to us: [sensitive content hidden] #### Cons Nothing to note its been very positive so far #### Reasons for choosing LucidLink Simpler, cheaper and better designed that other rivals #### Vendor response Hi Wilson and thank you for sharing your fantastic experience with LucidLink! It's great to know that the ability to upload and download directly without a VPN has been a game changer for you. We're also pleased that our support team has made a positive impact, and that LucidLink's underlying technology has transformed your work style, making it simpler, cheaper, and better designed than other solutions. Thank you again for choosing LucidLink and for taking the time to share your review. If you ever need further assistance, our team is always here to help. Replied June 2024 --- ### Stop stressing, get LucidLink. - Overall rating: 5/5 - Reviewer: James P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm a huge supporter of LucidLink, I've got a global team using it and we've been able to work more efficient than ever before. If you've got multiple users that need to access hot storage, lucidlink is a no brainer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The peace of mind is the greatest strength of using LucidLink. No longer having to worry about whether you've got a file on your drive or having to work out what project file is the latest version. Having a central hub for all collaborators to work from is a game changer. Mistakes or inefficiencies noticeably reduced since swapping to it. #### Cons I think LucidLink could really benefit from monitoring tools. Being able to see who uploaded what files. It'll be great from an admin side to be able to track user usage within a filespace. #### Vendor response Thank you for your kind words and for being such a strong supporter of LucidLink! We're thrilled to hear how it's transformed your team's workflow and brought you peace of mind. We appreciate your suggestion about monitoring tools—feedback like this helps us improve and evolve our platform. We're always looking for ways to make the admin experience smoother and more transparent. Please stay tuned, as we’re continuously working to enhance LucidLink for users like you. Thanks again for your trust in us! Replied September 2024 --- ### LucidLink is Awesome for Media Production Team Collaboration - Overall rating: 5/5 - Reviewer: Aeris N. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lucid is one of the most useful products that I've ever used for media production and especially in this era of hybrid work. Lucid makes it possible for in-office and remote employees to collaborate seamlessly and eliminates the crutch of shuttling hard drives from place to place. Win-win-win. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Lucid is great for video editorial collaboration work, as editors, assistants, and producers can have one location to access all media production and project files whenever they need. Lucid works great when there is strong internet connection, which will make or break an editorial session. Lucid also makes for a great file transfer portal when needed and can also be used as a cloud archival option. #### Cons The major downside to Lucid is its heavy dependence on strong internet connection, so make sure to upgrade or test your connection on Lucid before their free trial ends. Other than that, Lucid is quite phenomenal. --- ### Quite Impressed - Overall rating: 5/5 - Reviewer: Kevin C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Quite impressed to be honest. It is a very robust cloud storage system that makes it easy for me to remotely work with large or small projects. I look forward to seeing how easy it is to work with others but so far so good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and overall responsiveness. The speed is impressive and controls are pretty straight forward. #### Cons It took a bit to talk to a live person but once I did they were able to answer my questions and help me troubleshoot my problems #### Vendor response Hi Kevin and thank you for your thoughtful review of LucidLink! We're thrilled to hear that you've found our platform easy to use and responsive. It's great to know that the speed and straightforward controls have met your expectations. We apologize for the delay you experienced in reaching a live person. We're glad to hear that once connected, our support team was able to assist you effectively. Your feedback helps us improve our service and response times. Replied July 2024 --- ### Rock solid and simple file sharing solution for everyone - Overall rating: 5/5 - Reviewer: Levi S. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Our experience with LucidLink has been excellent. Their support staff has been incredibly responsive and proactive in helping us. We have seen steady refinements to the user experience and the core service has remained a solid solution for our file storage/sharing needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LucidLink allows our company to combine all the benefits of cloud-hosted storage with the ease of a mapped drive on our machines.We use the LucidLink client on Mac, Linux and Windows 10 to share media files between editors and other staff. The initial setup was straightforward and our users were able to install the client on their own machines without any assistance. There have been no problems with the LucidLink client and we've seen a steady stream of improvements to the user interface and ease-of-use in the admin tools. When we had an issue with a specific Linux distribution, the support staff went to great lengths to help me troubleshoot and address the issue. We use LucidLink to connect to our own Wasabi storage buckets and it has proven to be an affordable and reliable answer for our video and podcast production workflows. #### Cons In recent months there have been improvements to the granularity of admin controls. During our initial implementation, there were some limitations in how I was able to assign permissions, but the LucidLink team has been steadily improving in these areas and we are preparing to take advantage of the new options. #### Reasons for choosing LucidLink We chose LucidLink primarily for it's cost-effectiveness per terabyte of storage. It beats out cloud services like Dropbox and Google Drive on price and ease of use. --- ### LucidLink for motion - Overall rating: 4/5 - Reviewer: Luly G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been good, it's a great tool - specially for motion designers. It's fast and collaborative. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It's a very fast server + integrations with adobe video editing platforms. #### Cons Having to change from one filespace to another instead of keeping two open. #### Vendor response Hi Luly and thank you for taking the time to provide your feedback on LucidLink. We're thrilled to hear that you find our server fast and appreciate the seamless integration with Adobe video editing platforms. Our goal is to support professionals like you in achieving efficient and collaborative workflows! We understand the inconvenience of switching between filespaces and appreciate your patience with this process. We are always exploring ways to enhance our user experience and your input is valuable to us in this endeavor. It's wonderful to know that LucidLink has been a great tool for your motion design projects, providing the speed and collaboration you need. Replied July 2024 --- ### Great remote work server! - Overall rating: 5/5 - Reviewer: Ilya P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great product with great support; customer service is always extremely swift and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use; makes working remotely completely possible. #### Cons Rarely, but on occasion, it disconnects on its own, causing an “improper shutdown” and loss of some work. #### Vendor response Thank you so much for your feedback! We’re thrilled to hear LucidLink has made remote work seamless for you. We're glad our support team has been helpful, and we appreciate your kind words. We also understand how frustrating disconnections can be, and we’re continually working to improve stability. If you experience this again, please feel free to reach out—we’re here to help! Your insights help us get better, and we're grateful for your support. Replied September 2024 --- ### Amazing product! - Overall rating: 5/5 - Reviewer: Marcus D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using LucidLink for a little while now, and the thing that I love the most about it is the ability to have instant access to shared files when collaborating with someone, it really saves time in the long run not having to download/sync files etc. Also the interface is simple and easy-to-use, and feels like a very professional, slick application. Thank you so much! #### Cons Nothing! I've had an amazing experience with LucidLink so far, and will highly recommend it to anyone looking for efficient and easy-to-use collaboration tools. Thank you! #### Vendor response Hey Marcus and thank you for your wonderful feedback! We are thrilled to hear that you find LucidLink to be an amazing product and that it has significantly enhanced your collaboration experience. It's great to know that the instant access to shared files has been a time-saver for you, and that our interface meets your expectations for simplicity and professionalism. Your positive experience is exactly what we aim to provide for our users. We're delighted to hear that you haven't encountered any issues and that you're enjoying the platform. Your recommendation means a lot to us, and we're grateful for your support. Replied June 2024 --- ### The best Solution - Overall rating: 5/5 - Reviewer: STUART W. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We needed a platform to share footage in a tight timeline and Lucid was the answer #### Cons So far - nothing to not like . The customer service has been outstanding and that is a huge key to any successful company #### Vendor response Hi Stuart and thank you for your glowing review of LucidLink! We're delighted to hear that it has been the perfect solution for sharing footage on tight timelines. It’s wonderful to know that our platform has met your needs so effectively. We also appreciate your kind words about our customer service. Providing outstanding support is a top priority for us, and it’s great to hear that it has made a positive impact on your experience! Replied August 2024 --- ### GREAT SOFTWARE - Overall rating: 5/5 - Reviewer: Irvin L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Unparalleled customer service; incredible response time to chat questions and professional replies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use in a complex environment, easy to understand and plenty of support. #### Cons limited low price offer; I hope they can keep it at its current rate. #### Reasons for choosing LucidLink Customer service, price, ease of deployability across many systems. --- ### LucidLink: An elegant tool for a more civilized age - Overall rating: 5/5 - Reviewer: Devin C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with LucidLink has been exceptional. Not only is the product a lifesaver and timesaver, but the support staff constantly surpasses expectations. Even on lower priority tickets I've submitted, the tech department gets back to me and helps me quickly resolve my concerns. They're patient, knowledgable and always helpful. And so fast! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been really happy with how LucidLink speeds up our project collaboration and team collaboration. It makes it so our team of editors can work anywhere in the world. It also helps with revisions - if an editor is out or sick and a revision request comes up, a different editor can step in and finish the ask. No need to download and upload files just to work or collaborate. No need to wait for a different editor to get back to their desk to share a project file. It's all there and all accessible 24/7! #### Cons This has since been resolved, but the installation process for LucidLink Classic was a nightmare on a Mac. There were many specific things that needed to be done to allow Lucid the permissions it needed to function as it was intended. Now, however, the new LucidLink installs quickly, easily, and efficiently. ## More reviews [Next reviews](https://www.softwareadvice.com/cloud-storage/lucidlink-profile/reviews/?page=2) --- LucidLink Reviews, Pros and Cons - 2026 Software Advice