All Ashbourne Membership Management Reviews
1-25 of 30 Reviews
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Sarah
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Ashbourne - Best Gym Management System Around
Their system is user friendly, fully adaptable to your gym and what it needs and the support team will answer as many questions as you ask and never grumble. They website we had designed by them is amazing. I just couldn't be happier.
PROSFor me it was the ease at which I can use their platform, we took over a gym that was using Clubwise which I was not happy with. Ashbourne was recommended to us by [sensitive content hidden] at Studio 1 in Aldershot, and from the demo I knew they were going to be the ones we went with.
CONSI don't really have a bad word to say about them.
Reason for choosing Ashbourne Membership Management
They came highly recommended by a gym owner of 15 years who said they are the best he's worked with. Then Grant who did the demo for us was great to speak to and made me feel that this was the right choice.
Reasons for switching to Ashbourne Membership Management
Clubwise have a system that is difficult to navigate however for me it was the customer service, they have 2 customer service teams, 1 in India and 1 in the UK and they don't communicate with each other. They were not helpful when we switched over and I had a few times where they were just rude.
Vendor Response
Hi Sarah, Thanks so much for your lovely review and for partnering with us! It's been a delight working with you and your team, and we are looking forward to a long future of working together. Kind regards, The Ashbourne Team
Replied July 2023
Aaron
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Software works well and a great team behind it.
A good experience. The main good thing for me, is the speed at which the Ashbourne team deal with queries and issues. The software is very easy to use and navigate and is fairly comprehensive.
PROSWhile the software does almost everything we could need, it keeps the process simple. Very user friendly. The team behind the scenes are always very pleasant and helpful, they respond to queries and fix any issues as quickly as possible (usually within a few hours). The Members app/portal is also very user friendly, almost without issues and is very easy to manage from the back-office.
CONSVery few things not to like about the Ashbourne software. 1. it would be a great feature to be able to place a temporary stop on the gate for certain members. Sometimes we need some information from them before they enter. 2. Sign-Up T&C's cannot be changed to be personalised to individual clubs. 3. Although it's not a negative, it would a be a nice addition - colour coded booking system from the members point of view. 3.
Reason for choosing Ashbourne Membership Management
Ashbourne seemed like a more comprehensive service (including the team behind it).
Reasons for switching to Ashbourne Membership Management
We and our clients were receiving less that acceptable service from these two companies. We heard good things within Independent Gym Owners groups about Ashbourne Membership Management, after seeing the software in a 1:1 demo, we haven't regretted our decision since.
Vendor Response
Hi Aaron, Thank you so much for taking the time to leave such a positive review. We really appreciate your custom and are thrilled to hear that you are pleased with the software and our team. We take your notes for improvements on board and hope that these are features we will be able to implement in the future. Thanks, The Ashbourne Team
Replied August 2021
berty
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
xchange fitness ltd
overall we are happy. the value for money is great and the team are always very helpful
PROSthe live feed with membership and gym entry. the direct message to the ashbourne team
CONSthe user interface is quite dated the app never seems to work well
Vendor Response
Hi Berty, Thank you so much for taking the time to leave us a review. We are delighted to hear that you are happy using our software and that we have been a positive addition to your gym. We are always working on making improvements to our software, so hopefully one of our future updates will solve the issues you have experienced with our app. Best regards, The Ashbourne Team
Replied October 2021
James
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
5 star team
By far my favourite aspect of Ashbourne Management is the help from their team. The memberships side is always helpful, but the tech team are brilliant. They have always gone above and beyond to help me with every single one of my problems historically. Cannot praise them enough.
PROSThe user friendliness. My team of staff are all competent on the software which is down to the simplicity of the interface.
CONSOnly a small one; but I’d like to be able to edit the ‘known as’ column to put my own number system in place with my memberships.
Reason for choosing Ashbourne Membership Management
Pricing, and personable relationship with the team.
Vendor Response
Hi James, Thank you so much for leaving us such a wonderful review. It's a pleasure working with you and your team and we are delighted to hear that you are enjoying using our software and that it's beneficial to your gym. Many thanks, The Ashbourne Team
Replied October 2021
Dominic
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
The best choice we made in years
Our expeirence has been fantastic.
PROSEasy access made very simple by great team
CONSI can't find any the team are really great at what they do
Reasons for switching to Ashbourne Membership Management
They make everything so simple and streamline
Vendor Response
Hi Dominic, Thank you so much for leaving such a fantastic review for our team and software. We are overjoyed to hear that we are meeting the needs and expectations you had and hope we are able to do so for many years to come. Thanks, The Ashbourne Team
Replied August 2021
Jack
Sports, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Revolutionary - Fantastic Package
Overall, fantastic. As a team, we have been delighted with our move over to Ashbourne. The amount of time spent dealing with tedious admin has decreased significantly and we have improved as a club operationally. Our service to our members has improved with the addition of our app, booking system and smoother sign-up process.
PROSOur door access system has worked fantastically, having an access system integrated with our membership system means we are picking up a far greater amount of defaulters and non-payers. The system works very efficiently and the fact it works automatically makes our life very easy. Being a multi-sport sports &fitness club with several membership packages being able to have zonal access is also very useful. It saves our staff a lot time dealing with tedious admin work and instead allows our staff to focus on what truly is important - offering a great service.
CONSThere are not many faults at all with Ashbourne, overall everything has been brilliant and worked very smoothly. Something we would find useful is a more comprehensive tool to keep a log of annual membership (Non-Ashbourne member) transactions. Rather than a 'join date' and 'end date' it would be useful to have a tool to keep a log of amount paid, transaction type, historic contracts, sign up offer etc would be useful.
Vendor Response
Hi Jack, Thank you so much for leaving us such a fantastic review! It's a pleasure to hear that you are having a positive experience with Ashbourne and our team is more than happy to help. We look forward to continuing a successful partnership with you :) Kind regards, The Ashbourne Team
Replied June 2022
Lynton
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
A* from us after 9 years of use.....
I have been with Asbournes coming on 9 years now. Since joining I have never had any major issues and any small issues that have arose have always been actioned super quick by the awesome ladies in the office. I know I can say i if it wasn't for Ashbournes over the COVID period my business would not be operating right now. Very easy to use system that anyone can use that allows you huge control of what happens in your facility. I would recommend Ashbournes to every business i could and have over the years. An all in one CRM that works great in a gym and fitness environment.
PROSWe found from day one that the Ashbourne software was a perfect fit for our business. Very easy to use, very easy to train new staff on and most importantly very functional with no additional filler products. Everything on the database is exactly what you need to keep on top of all KPI so you are able to see what area of your business you need to improve on. From seeing members who have not been in recently so you know to get in touch to the product till system which allows a super easy way of selling products and keeping records of everything that happens.
CONSMaybe the ability to change a members phone number, and bank details on their profile rather than having to email in.
Vendor Response
Hi Lynton, Thank you so much for leaving us such a glowing review, we are incredibly appreciative. We are delighted to hear that you are enjoying using our software and working with our team and that we have been such a positive addition to you and your members for such a long time. We can't wait to continue our partnership for many more years to come! Thanks, The Ashbourne Team
Replied August 2021
James
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Ashbourne Membership Software Review
Ashbourne have been great throughout the time we have used them and I would not hesitate recommending them.
PROSWe use the Ashbourne Management Software as well as a turnstile and fingerprint reader which they supplied. In addition to this, Ashbourne handles all of our direct debit payments. In the 4+ years we have worked with Ashbourne, we have found them very helpful, polite and easy to get in contact with. If we have any technical problems, they are always quick to help and rectify. Over time (slowly but surely), they improve their software and hardware, adding new features.
CONSI feel that their software is a little dated / basic and lacking features in comparison to other software. However, the lack of complexity could be argued that it is also it's strength as it makes it simple and reliable to use.
Reason for choosing Ashbourne Membership Management
Simple to use. Cost effective. All in one system (hardware supply and installation, management / booking software, payment collection).
Vendor Response
Hi James, Thank you so much for taking the time to leave us a review. We are pleased to hear that you are having a positive experience partnering with us and have chosen us to be your membership management company for such a long time. We are certainly always looking for ways to develop our service in a way that is complementary to our existing software so that we don't lose the simplicity and straightforward ease of use that so many of our customers are drawn to. So we definitely take note of your feedback and will pass it to our development team for consideration with any future updates. Thanks, The Ashbourne Team
Replied August 2021
meurice
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
upgrading our entry system
We have been using Ashbourne Management to process new members and manage current members. The software is easy to use, and contacting can be done via their portal which is very convenient but also contact customer services via phone is superb to solve more complicated scenarios.We recently have had a turnstile installed by Ashbourne's engineers, the process was so smooth speaking to [sensitive content hidden] who coordinated with Engineers [sensitive content hidden]. The software works so well with the turnstile, it has changed the way the gym works providing a safer environment for members by increasing security.
CONSCannot fault anything from Ashbourne with the exception that invoicing could be more detailed
Vendor Response
Hi Meurice, Thank you so much for leaving us such a glowing review! We are delighted to hear that you have had a positive experience using our software and entry systems and I will be sure to pass your praise onto our support team who work tirelessly to support all of our gyms. We look forward to continuing our partnership with you! With Thanks, The Ashbourne Team
Replied May 2023
Jonny
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Simply Gym Review
Ashbourne have been very good at problem solving from day one and taken the stress away from what can be a time consuming and difficult process with handling payments, dd issues and front gate access control problems.
PROSAshbourne are fantastic at dealing with customer issues and we very very rarely have complaints from customers that have issues with their direct debits ... which are usually through a fault of their own!
CONSSystem relies solely on the internet for access control in the clubs, if the internet drops out, so does the system and the drop outs tend to occasionally happen overnight when we are unstaffed.
Reason for choosing Ashbourne Membership Management
The Ashbourne system is all rolled into one service meaning their's gaps between the customer joining, paying membership, being able to enter and access the club.
Reasons for switching to Ashbourne Membership Management
Poor customer service, dysfunction between having different dd collector and membership software provider.
Steve
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Great Transition
One contact with ease of use for the membership management system. We no longer need to engage with various companies for changes to the website and updates to pricing.
PROSGreat website design and speedy updates when requirements. Ease of use at front end of system for staff. Ease of transition from previous membership management company. Onboarding process was made simple and transition was very smooth. Ashbourne always work with us to ensure we have a system that fits our needs and business. Staff at club level have found the system very easy to use and like the functionality of the system.
CONSTransferring from one gym portal site to another is long winded and tedious. Bounce rate required within system for leavers. An excel data file would make filtering easier and would allow for financial manipulation to take place.
Reason for choosing Ashbourne Membership Management
Personable approach and desire to meet the needs of our business. Worked with us closely on a step by step approach to implement the system and showed us in detail the benefits of the system against others.
Reasons for switching to Ashbourne Membership Management
We needed to simplify our system and wished to change to a membership management system that could also handle our payment processing. We also wished to have our website under the same umbrella.
Alex
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Best I've used so far
Overall very positive. I've used three member management software providers including Ashbourne and this is definitely the best. Customer service always outstanding
PROSI like that its easy to use, and staff dont need extensive training on it
CONSI don't like that joint members are counted as one member in the reporting. I don't like that there are such limited spaces available for items on the till I dont like that we cant edit members basic information (email address, address etc)
Reason for choosing Ashbourne Membership Management
I really cant remember who the other alternative was, but there was one
Reasons for switching to Ashbourne Membership Management
Clubright was awful
Vendor Response
Hi Alex, Many thanks for taking the time to leave us a wonderful review. We are delighted to hear that you are enjoying using our software and working with our team. We also take note of your comments and hope that these are some features that we will be able to implement in future updates. Thanks, The Ashbourne Team
Replied August 2021
Mark
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Ashbourne Completly manages my 10,000+ member club
Having been with Ashbourne for over 10 years I have seen how they continue to improve their system, meeting the needs of a modern club. Their software covers everything I need from prospect management, class bookings, and access control. The staff are very helpful and listen to any ideas for improvement which is acted on. My members can communicate easily with Ashbourne if they have a payment query and Ashbourne also looks after any debt recovery required. I would thoroughly recommend Ashbourne
PROSThe system is linked in real-time with the payment portal so no third-party integration is required. Automates all of my online joining, class bookings. Up to date reporting lets me see exactly how my club is performinmg.
CONSNothing - it is very easy to use and automates my club.
Vendor Response
Hi Mark, We really appreciate you taking the time to leave us such a wonderful review, thank you! We have been delighted to partner with you for such a long time and really look forward to this partnership continuing for much longer, we take so much pride in our software and the service we offer to our customers so to hear that it has had such a positive impact on your club and saved you and your team time is music to our ears! Thanks, The Ashbourne Team
Replied August 2021
Wadge
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
It's so easy
Ashbourne have proved to be an excellent working partner in managing our centre, they answer the phone and speak in plain english. They get the job done when they say they will, unlike the two previous experiences with larger organisations that were appalling.
PROSThe support and help that came with it.
CONSBigger screens would help, the interface that pops up could do with filling the screen
Reason for choosing Ashbourne Membership Management
Simplicity and understanding of our needs firstly, it is operated by people with firsthand industry experience which is invaluable. Its a system thoroughly thought through and just works!
Reasons for switching to Ashbourne Membership Management
Totally un-professional and disorganised companies in our opinion.
Vendor Response
Hi Wadge, Thank you so much for leaving us such an outstanding review. We are so pleased to hear that we have provided you with a service that meets your expectations and suits your needs. Especially considering your 2 previous negative experiences with other membership management organisations. We look forward to continuing our partnership and hope that we continue to be a positive addition to your team! Thanks, The Ashbourne Team
Replied August 2021
Imogen
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Great Software... even better customer services!
We transitioned to Ashbourne this year from a competitor software, and the process was so smooth and simple. It's a great piece of software. it's helped our gym management run so much smoother, and we're still learning/implementing more and more pieces of what Ashbourne offer. [SENSITIVE CONTENT] is fantastic as our account manager! No question or request is too big for her, she replies to queries promptly and checks in regularly. The software is great but [SENSITIVE CONTENT]'s customer services have definitely been the best part about the transition for us. Thanks so much!
CONSThe club software to look at Member's accounts is a little old school. We have had some issues with our QR scanner too but the Ashbourne team can always resolve it really quickly.
Vendor Response
Hi Imogen, Thanks so much for leaving us such a wonderful review! We take pride in our customer service and believe this is what sets us apart from our competitors, so it is a delight to hear that you are having such a positive experience with Ashbourne! We look forward to many more years partnering with you. Thanks, The Ashbourne Team
Replied December 2022
Kieran
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Renegade Fitness Academy Review
Generally, the overall experience has been positive. We are constantly discovering new features that we weren't necessary aware of before which we are utilising to keep in contact with previous members/ leavers and continuing to drive the business forward.
PROSHow easy it is to use. Very simple and straight forward, even for "technophobes".
CONSWhen we send message via the MVS directly to Ashbourne, when the reply comes in it doesn't currently notify us that there has been a response. Some form of alert or notification bubble (like on phones) would be helpful.
Vendor Response
Hi Kieran, Thank you very much for taking the time to leave us a great review. We are delighted to hear that you are having such a positive experience using our software and that we are having a good impact on driving your business forward! We look forward to continuing to partner with you. Thanks, The Ashbourne Team
Replied October 2021
Noel
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Extremely helpful and professional
Very friendly and helpful staff. Always quick to respond to any issues.
PROSThe ease of contacting support, the simplicity of using the software, reporting.
CONSAny issues which need someone to fix, they would have to come over from the uk.
Reason for choosing Ashbourne Membership Management
Presentation was good and very professional.
Reasons for switching to Ashbourne Membership Management
We had Ashbourne in our other gym so we wanted to link both gyms with the same software.
Vendor Response
Hi Noel, We really appreciate you taking the time to review our software and are so delighted to hear that you are satisfied with the service provided by our team and the features of our software. Thank you for trusting us to partner with both of your gyms and we look forward to working with you for many more years to come! The Ashbourne Team
Replied August 2021
Craig
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
An essential part of our day-to-day operations.
Positive. They've supported us as we've grown from a new business to an established one.
PROSThe Ashbourne office team and software products support our business at every stage of the customer journey.
CONSIt's an essential part of our business, it would be difficult to replace.
Reason for choosing Ashbourne Membership Management
I had a look at a few other collection companies, Ashbourne had everything we needed under one roof.
Vendor Response
Hi Craig, Thank you so much for taking the time to leave us such a positive review. We have been delighted to partner with you and are pleased to hear that you feel we have become an essential part of your business. We look forward to continuing to work with you and hope we continue to meet your needs! Many thanks, The Ashbourne Team
Replied September 2021
Rob
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
Good system - could do with some integration
Very easy to communicate with and very quick to solve any issues
PROSEasy to use and pull reports from. New app and access system are also very good
CONSWould be nice if it integrated with external systems such as payment systems
Vendor Response
Hi Rob, Many thanks for taking the time to leave us a positive review. We are glad to hear that you are finding our software easy to use and that you have seen improvements following our more recent updates. We are certainly always looking for ways to improve what we offer, so it is great to gather your feedback and hear about the features which you would find beneficial. We look forward to continuing our partnership with you! Thanks, The Ashbourne Team
Replied August 2021
Paul
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Great product
Excellent
PROSMembership management Turnstile entry Ease of overall use
CONSClass booking system could be easier to change classes around etc.
Reasons for switching to Ashbourne Membership Management
Poor cash collection system and contracts
Vendor Response
Hi Paul, Thank you for taking the time to leave us a positive review. We are delighted to hear that you are having a great experience using our software and that most importantly you are finding it easy to use - which we hope is saving you and your team crucial time. We also take on board your comments around our class booking system and appreciate your feedback. We are always looking to improve what we offer so will definitely take on board your opinion and see if there is any way we can improve this in future updates. Thanks, The Ashbourne Team
Replied August 2021
Todd
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Ashbourne App
ashbourne help us make our customer database and booking system easy to manage
PROSEasy to use, for us and members and many different options for use
CONSa drag and drop option on the booking system would be very beneficial to us
Reason for choosing Ashbourne Membership Management
always there if needed, easy to use, very cost effective
Vendor Response
Hi Todd, Thanks for taking the time to review our software. We are pleased to hear that you are finding our software easy to use and that our support team are able to assist you when needed. Thanks, The Ashbourne Team
Replied August 2021
Andrea
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Couldn’t run my business with out them now.
Too marks. Really useful
PROSHow much time I have back. For. Feel like I am slaving over admin any more.
CONSThe app sometimes goes down. Which is a little frustrating but can happen anywhere also the fact that when you booked i. To classes it doesn’t send a reminder to let you know your up and coming classes.
Reason for choosing Ashbourne Membership Management
Knew a club already using it.
Vendor Response
Hi Andrea, Thank you so much for leaving us a review! We are delighted to hear you are enjoying partnering with the team at Ashbourne and we look forward to continuing working with you and making your life easier! Regards, The Ashbourne Team
Replied July 2022
Rachael
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Best Move!
Incredibly positive. There have been a few hiccups but we are overcoming the problems. Ashbournes ability to check in, update, over come any problems and also take on feedback from ourselves has been incredibly encouraging for us.
PROSTheir attention to detail! Listening to feedback from head office whilst also overcoming issues quickly both from a backend all the way to solving member enquires quickly!
CONSMore integration through the app, being cloud based would be preferable
Danny
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Great team
Great
PROSRelatively simple to use and the support around it
CONSFew extra functions would be good and little better reporting
Reasons for switching to Ashbourne Membership Management
Direct debit management
Vendor Response
Hi Danny, We appreciate you taking the time to leave us a positive review. We are glad to hear you are enjoying using our software and that our team are providing the support you need. Thanks, The Ashbourne Team
Replied August 2021
Nigel
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
Started well and keeps getting better
The system does everything we need to manage our members. Facility support team are excellent - knowledgeable, responsive, helpful.
CONSDownload-only not web-based. Windows-only (Macs are hugely popular!) so I have to keep a separate Windows laptop just for this software. The user interface is really dated but works.
Vendor Response
Hi Nigel, Many thanks for taking the time to leave us a review. We are glad to hear that our software meets your needs and that our support team has been able to help you when you've needed. We also appreciate your feedback as we are always looking to our customers to provide us with ideas on how we can improve our service to make managing your club easier! Thanks, The Ashbourne Team
Replied August 2021