All Ashbourne Membership Management Reviews

1-25 of 30 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Sarah

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Ashbourne - Best Gym Management System Around

Their system is user friendly, fully adaptable to your gym and what it needs and the support team will answer as many questions as you ask and never grumble. They website we had designed by them is amazing. I just couldn't be happier.

PROS

For me it was the ease at which I can use their platform, we took over a gym that was using Clubwise which I was not happy with. Ashbourne was recommended to us by [sensitive content hidden] at Studio 1 in Aldershot, and from the demo I knew they were going to be the ones we went with.

CONS

I don't really have a bad word to say about them.

Reason for choosing Ashbourne Membership Management

They came highly recommended by a gym owner of 15 years who said they are the best he's worked with. Then Grant who did the demo for us was great to speak to and made me feel that this was the right choice.

Reasons for switching to Ashbourne Membership Management

Clubwise have a system that is difficult to navigate however for me it was the customer service, they have 2 customer service teams, 1 in India and 1 in the UK and they don't communicate with each other. They were not helpful when we switched over and I had a few times where they were just rude.

Vendor Response

Hi Sarah, Thanks so much for your lovely review and for partnering with us! It's been a delight working with you and your team, and we are looking forward to a long future of working together. Kind regards, The Ashbourne Team

Replied July 2023

Aaron

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Software works well and a great team behind it.

A good experience. The main good thing for me, is the speed at which the Ashbourne team deal with queries and issues. The software is very easy to use and navigate and is fairly comprehensive.

PROS

While the software does almost everything we could need, it keeps the process simple. Very user friendly. The team behind the scenes are always very pleasant and helpful, they respond to queries and fix any issues as quickly as possible (usually within a few hours). The Members app/portal is also very user friendly, almost without issues and is very easy to manage from the back-office.

CONS

Very few things not to like about the Ashbourne software. 1. it would be a great feature to be able to place a temporary stop on the gate for certain members. Sometimes we need some information from them before they enter. 2. Sign-Up T&C's cannot be changed to be personalised to individual clubs. 3. Although it's not a negative, it would a be a nice addition - colour coded booking system from the members point of view. 3.

Reason for choosing Ashbourne Membership Management

Ashbourne seemed like a more comprehensive service (including the team behind it).

Reasons for switching to Ashbourne Membership Management

We and our clients were receiving less that acceptable service from these two companies. We heard good things within Independent Gym Owners groups about Ashbourne Membership Management, after seeing the software in a 1:1 demo, we haven't regretted our decision since.

Vendor Response

Hi Aaron, Thank you so much for taking the time to leave such a positive review. We really appreciate your custom and are thrilled to hear that you are pleased with the software and our team. We take your notes for improvements on board and hope that these are features we will be able to implement in the future. Thanks, The Ashbourne Team

Replied August 2021

berty

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

xchange fitness ltd

overall we are happy. the value for money is great and the team are always very helpful

PROS

the live feed with membership and gym entry. the direct message to the ashbourne team

CONS

the user interface is quite dated the app never seems to work well

Vendor Response

Hi Berty, Thank you so much for taking the time to leave us a review. We are delighted to hear that you are happy using our software and that we have been a positive addition to your gym. We are always working on making improvements to our software, so hopefully one of our future updates will solve the issues you have experienced with our app. Best regards, The Ashbourne Team

Replied October 2021

James

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

5 star team

By far my favourite aspect of Ashbourne Management is the help from their team. The memberships side is always helpful, but the tech team are brilliant. They have always gone above and beyond to help me with every single one of my problems historically. Cannot praise them enough.

PROS

The user friendliness. My team of staff are all competent on the software which is down to the simplicity of the interface.

CONS

Only a small one; but I’d like to be able to edit the ‘known as’ column to put my own number system in place with my memberships.

Reason for choosing Ashbourne Membership Management

Pricing, and personable relationship with the team.

Vendor Response

Hi James, Thank you so much for leaving us such a wonderful review. It's a pleasure working with you and your team and we are delighted to hear that you are enjoying using our software and that it's beneficial to your gym. Many thanks, The Ashbourne Team

Replied October 2021

Dominic

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

The best choice we made in years

Our expeirence has been fantastic.

PROS

Easy access made very simple by great team

CONS

I can't find any the team are really great at what they do

Reasons for switching to Ashbourne Membership Management

They make everything so simple and streamline

Vendor Response

Hi Dominic, Thank you so much for leaving such a fantastic review for our team and software. We are overjoyed to hear that we are meeting the needs and expectations you had and hope we are able to do so for many years to come. Thanks, The Ashbourne Team

Replied August 2021

Jack

Sports, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Revolutionary - Fantastic Package

Overall, fantastic. As a team, we have been delighted with our move over to Ashbourne. The amount of time spent dealing with tedious admin has decreased significantly and we have improved as a club operationally. Our service to our members has improved with the addition of our app, booking system and smoother sign-up process.

PROS

Our door access system has worked fantastically, having an access system integrated with our membership system means we are picking up a far greater amount of defaulters and non-payers. The system works very efficiently and the fact it works automatically makes our life very easy. Being a multi-sport sports &fitness club with several membership packages being able to have zonal access is also very useful. It saves our staff a lot time dealing with tedious admin work and instead allows our staff to focus on what truly is important - offering a great service.

CONS

There are not many faults at all with Ashbourne, overall everything has been brilliant and worked very smoothly. Something we would find useful is a more comprehensive tool to keep a log of annual membership (Non-Ashbourne member) transactions. Rather than a 'join date' and 'end date' it would be useful to have a tool to keep a log of amount paid, transaction type, historic contracts, sign up offer etc would be useful.

Vendor Response

Hi Jack, Thank you so much for leaving us such a fantastic review! It's a pleasure to hear that you are having a positive experience with Ashbourne and our team is more than happy to help. We look forward to continuing a successful partnership with you :) Kind regards, The Ashbourne Team

Replied June 2022

Lynton

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

A* from us after 9 years of use.....

I have been with Asbournes coming on 9 years now. Since joining I have never had any major issues and any small issues that have arose have always been actioned super quick by the awesome ladies in the office. I know I can say i if it wasn't for Ashbournes over the COVID period my business would not be operating right now. Very easy to use system that anyone can use that allows you huge control of what happens in your facility. I would recommend Ashbournes to every business i could and have over the years. An all in one CRM that works great in a gym and fitness environment.

PROS

We found from day one that the Ashbourne software was a perfect fit for our business. Very easy to use, very easy to train new staff on and most importantly very functional with no additional filler products. Everything on the database is exactly what you need to keep on top of all KPI so you are able to see what area of your business you need to improve on. From seeing members who have not been in recently so you know to get in touch to the product till system which allows a super easy way of selling products and keeping records of everything that happens.

CONS

Maybe the ability to change a members phone number, and bank details on their profile rather than having to email in.

Vendor Response

Hi Lynton, Thank you so much for leaving us such a glowing review, we are incredibly appreciative. We are delighted to hear that you are enjoying using our software and working with our team and that we have been such a positive addition to you and your members for such a long time. We can't wait to continue our partnership for many more years to come! Thanks, The Ashbourne Team

Replied August 2021

James

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Ashbourne Membership Software Review

Ashbourne have been great throughout the time we have used them and I would not hesitate recommending them.

PROS

We use the Ashbourne Management Software as well as a turnstile and fingerprint reader which they supplied. In addition to this, Ashbourne handles all of our direct debit payments. In the 4+ years we have worked with Ashbourne, we have found them very helpful, polite and easy to get in contact with. If we have any technical problems, they are always quick to help and rectify. Over time (slowly but surely), they improve their software and hardware, adding new features.

CONS

I feel that their software is a little dated / basic and lacking features in comparison to other software. However, the lack of complexity could be argued that it is also it's strength as it makes it simple and reliable to use.

Reason for choosing Ashbourne Membership Management

Simple to use. Cost effective. All in one system (hardware supply and installation, management / booking software, payment collection).

Vendor Response

Hi James, Thank you so much for taking the time to leave us a review. We are pleased to hear that you are having a positive experience partnering with us and have chosen us to be your membership management company for such a long time. We are certainly always looking for ways to develop our service in a way that is complementary to our existing software so that we don't lose the simplicity and straightforward ease of use that so many of our customers are drawn to. So we definitely take note of your feedback and will pass it to our development team for consideration with any future updates. Thanks, The Ashbourne Team

Replied August 2021

meurice

Leisure, Travel & Tourism, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

upgrading our entry system

PROS

We have been using Ashbourne Management to process new members and manage current members. The software is easy to use, and contacting can be done via their portal which is very convenient but also contact customer services via phone is superb to solve more complicated scenarios.We recently have had a turnstile installed by Ashbourne's engineers, the process was so smooth speaking to [sensitive content hidden] who coordinated with Engineers [sensitive content hidden]. The software works so well with the turnstile, it has changed the way the gym works providing a safer environment for members by increasing security.

CONS

Cannot fault anything from Ashbourne with the exception that invoicing could be more detailed

Vendor Response

Hi Meurice, Thank you so much for leaving us such a glowing review! We are delighted to hear that you have had a positive experience using our software and entry systems and I will be sure to pass your praise onto our support team who work tirelessly to support all of our gyms. We look forward to continuing our partnership with you! With Thanks, The Ashbourne Team

Replied May 2023

Jonny

Leisure, Travel & Tourism, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Simply Gym Review

Ashbourne have been very good at problem solving from day one and taken the stress away from what can be a time consuming and difficult process with handling payments, dd issues and front gate access control problems.

PROS

Ashbourne are fantastic at dealing with customer issues and we very very rarely have complaints from customers that have issues with their direct debits ... which are usually through a fault of their own!

CONS

System relies solely on the internet for access control in the clubs, if the internet drops out, so does the system and the drop outs tend to occasionally happen overnight when we are unstaffed.

Reason for choosing Ashbourne Membership Management

The Ashbourne system is all rolled into one service meaning their's gaps between the customer joining, paying membership, being able to enter and access the club.

Reasons for switching to Ashbourne Membership Management

Poor customer service, dysfunction between having different dd collector and membership software provider.

Steve

Leisure, Travel & Tourism, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Great Transition

One contact with ease of use for the membership management system. We no longer need to engage with various companies for changes to the website and updates to pricing.

PROS

Great website design and speedy updates when requirements. Ease of use at front end of system for staff. Ease of transition from previous membership management company. Onboarding process was made simple and transition was very smooth. Ashbourne always work with us to ensure we have a system that fits our needs and business. Staff at club level have found the system very easy to use and like the functionality of the system.

CONS

Transferring from one gym portal site to another is long winded and tedious. Bounce rate required within system for leavers. An excel data file would make filtering easier and would allow for financial manipulation to take place.

Reason for choosing Ashbourne Membership Management

Personable approach and desire to meet the needs of our business. Worked with us closely on a step by step approach to implement the system and showed us in detail the benefits of the system against others.

Reasons for switching to Ashbourne Membership Management

We needed to simplify our system and wished to change to a membership management system that could also handle our payment processing. We also wished to have our website under the same umbrella.

Alex

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Best I've used so far

Overall very positive. I've used three member management software providers including Ashbourne and this is definitely the best. Customer service always outstanding

PROS

I like that its easy to use, and staff dont need extensive training on it

CONS

I don't like that joint members are counted as one member in the reporting. I don't like that there are such limited spaces available for items on the till I dont like that we cant edit members basic information (email address, address etc)

Reason for choosing Ashbourne Membership Management

I really cant remember who the other alternative was, but there was one

Reasons for switching to Ashbourne Membership Management

Clubright was awful

Vendor Response

Hi Alex, Many thanks for taking the time to leave us a wonderful review. We are delighted to hear that you are enjoying using our software and working with our team. We also take note of your comments and hope that these are some features that we will be able to implement in future updates. Thanks, The Ashbourne Team

Replied August 2021

Mark

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Ashbourne Completly manages my 10,000+ member club

Having been with Ashbourne for over 10 years I have seen how they continue to improve their system, meeting the needs of a modern club. Their software covers everything I need from prospect management, class bookings, and access control. The staff are very helpful and listen to any ideas for improvement which is acted on. My members can communicate easily with Ashbourne if they have a payment query and Ashbourne also looks after any debt recovery required. I would thoroughly recommend Ashbourne

PROS

The system is linked in real-time with the payment portal so no third-party integration is required. Automates all of my online joining, class bookings. Up to date reporting lets me see exactly how my club is performinmg.

CONS

Nothing - it is very easy to use and automates my club.

Vendor Response

Hi Mark, We really appreciate you taking the time to leave us such a wonderful review, thank you! We have been delighted to partner with you for such a long time and really look forward to this partnership continuing for much longer, we take so much pride in our software and the service we offer to our customers so to hear that it has had such a positive impact on your club and saved you and your team time is music to our ears! Thanks, The Ashbourne Team

Replied August 2021

Wadge

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

It's so easy

Ashbourne have proved to be an excellent working partner in managing our centre, they answer the phone and speak in plain english. They get the job done when they say they will, unlike the two previous experiences with larger organisations that were appalling.

PROS

The support and help that came with it.

CONS

Bigger screens would help, the interface that pops up could do with filling the screen

Reason for choosing Ashbourne Membership Management

Simplicity and understanding of our needs firstly, it is operated by people with firsthand industry experience which is invaluable. Its a system thoroughly thought through and just works!

Reasons for switching to Ashbourne Membership Management

Totally un-professional and disorganised companies in our opinion.

Vendor Response

Hi Wadge, Thank you so much for leaving us such an outstanding review. We are so pleased to hear that we have provided you with a service that meets your expectations and suits your needs. Especially considering your 2 previous negative experiences with other membership management organisations. We look forward to continuing our partnership and hope that we continue to be a positive addition to your team! Thanks, The Ashbourne Team

Replied August 2021

Imogen

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Great Software... even better customer services!

PROS

We transitioned to Ashbourne this year from a competitor software, and the process was so smooth and simple. It's a great piece of software. it's helped our gym management run so much smoother, and we're still learning/implementing more and more pieces of what Ashbourne offer. [SENSITIVE CONTENT] is fantastic as our account manager! No question or request is too big for her, she replies to queries promptly and checks in regularly. The software is great but [SENSITIVE CONTENT]'s customer services have definitely been the best part about the transition for us. Thanks so much!

CONS

The club software to look at Member's accounts is a little old school. We have had some issues with our QR scanner too but the Ashbourne team can always resolve it really quickly.

Vendor Response

Hi Imogen, Thanks so much for leaving us such a wonderful review! We take pride in our customer service and believe this is what sets us apart from our competitors, so it is a delight to hear that you are having such a positive experience with Ashbourne! We look forward to many more years partnering with you. Thanks, The Ashbourne Team

Replied December 2022

Kieran

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Renegade Fitness Academy Review

Generally, the overall experience has been positive. We are constantly discovering new features that we weren't necessary aware of before which we are utilising to keep in contact with previous members/ leavers and continuing to drive the business forward.

PROS

How easy it is to use. Very simple and straight forward, even for "technophobes".

CONS

When we send message via the MVS directly to Ashbourne, when the reply comes in it doesn't currently notify us that there has been a response. Some form of alert or notification bubble (like on phones) would be helpful.

Vendor Response

Hi Kieran, Thank you very much for taking the time to leave us a great review. We are delighted to hear that you are having such a positive experience using our software and that we are having a good impact on driving your business forward! We look forward to continuing to partner with you. Thanks, The Ashbourne Team

Replied October 2021

Noel

Leisure, Travel & Tourism, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Extremely helpful and professional

Very friendly and helpful staff. Always quick to respond to any issues.

PROS

The ease of contacting support, the simplicity of using the software, reporting.

CONS

Any issues which need someone to fix, they would have to come over from the uk.

Reason for choosing Ashbourne Membership Management

Presentation was good and very professional.

Reasons for switching to Ashbourne Membership Management

We had Ashbourne in our other gym so we wanted to link both gyms with the same software.

Vendor Response

Hi Noel, We really appreciate you taking the time to review our software and are so delighted to hear that you are satisfied with the service provided by our team and the features of our software. Thank you for trusting us to partner with both of your gyms and we look forward to working with you for many more years to come! The Ashbourne Team

Replied August 2021

Craig

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

An essential part of our day-to-day operations.

Positive. They've supported us as we've grown from a new business to an established one.

PROS

The Ashbourne office team and software products support our business at every stage of the customer journey.

CONS

It's an essential part of our business, it would be difficult to replace.

Reason for choosing Ashbourne Membership Management

I had a look at a few other collection companies, Ashbourne had everything we needed under one roof.

Vendor Response

Hi Craig, Thank you so much for taking the time to leave us such a positive review. We have been delighted to partner with you and are pleased to hear that you feel we have become an essential part of your business. We look forward to continuing to work with you and hope we continue to meet your needs! Many thanks, The Ashbourne Team

Replied September 2021

Rob

Leisure, Travel & Tourism, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2021

Good system - could do with some integration

Very easy to communicate with and very quick to solve any issues

PROS

Easy to use and pull reports from. New app and access system are also very good

CONS

Would be nice if it integrated with external systems such as payment systems

Vendor Response

Hi Rob, Many thanks for taking the time to leave us a positive review. We are glad to hear that you are finding our software easy to use and that you have seen improvements following our more recent updates. We are certainly always looking for ways to improve what we offer, so it is great to gather your feedback and hear about the features which you would find beneficial. We look forward to continuing our partnership with you! Thanks, The Ashbourne Team

Replied August 2021

Paul

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Great product

Excellent

PROS

Membership management Turnstile entry Ease of overall use

CONS

Class booking system could be easier to change classes around etc.

Reasons for switching to Ashbourne Membership Management

Poor cash collection system and contracts

Vendor Response

Hi Paul, Thank you for taking the time to leave us a positive review. We are delighted to hear that you are having a great experience using our software and that most importantly you are finding it easy to use - which we hope is saving you and your team crucial time. We also take on board your comments around our class booking system and appreciate your feedback. We are always looking to improve what we offer so will definitely take on board your opinion and see if there is any way we can improve this in future updates. Thanks, The Ashbourne Team

Replied August 2021

Todd

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Ashbourne App

ashbourne help us make our customer database and booking system easy to manage

PROS

Easy to use, for us and members and many different options for use

CONS

a drag and drop option on the booking system would be very beneficial to us

Reason for choosing Ashbourne Membership Management

always there if needed, easy to use, very cost effective

Vendor Response

Hi Todd, Thanks for taking the time to review our software. We are pleased to hear that you are finding our software easy to use and that our support team are able to assist you when needed. Thanks, The Ashbourne Team

Replied August 2021

Andrea

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Couldn’t run my business with out them now.

Too marks. Really useful

PROS

How much time I have back. For. Feel like I am slaving over admin any more.

CONS

The app sometimes goes down. Which is a little frustrating but can happen anywhere also the fact that when you booked i. To classes it doesn’t send a reminder to let you know your up and coming classes.

Reason for choosing Ashbourne Membership Management

Knew a club already using it.

Vendor Response

Hi Andrea, Thank you so much for leaving us a review! We are delighted to hear you are enjoying partnering with the team at Ashbourne and we look forward to continuing working with you and making your life easier! Regards, The Ashbourne Team

Replied July 2022

Rachael

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Best Move!

Incredibly positive. There have been a few hiccups but we are overcoming the problems. Ashbournes ability to check in, update, over come any problems and also take on feedback from ourselves has been incredibly encouraging for us.

PROS

Their attention to detail! Listening to feedback from head office whilst also overcoming issues quickly both from a backend all the way to solving member enquires quickly!

CONS

More integration through the app, being cloud based would be preferable

Danny

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Great team

Great

PROS

Relatively simple to use and the support around it

CONS

Few extra functions would be good and little better reporting

Reasons for switching to Ashbourne Membership Management

Direct debit management

Vendor Response

Hi Danny, We appreciate you taking the time to leave us a positive review. We are glad to hear you are enjoying using our software and that our team are providing the support you need. Thanks, The Ashbourne Team

Replied August 2021

Nigel

Health, Wellness and Fitness, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2021

Started well and keeps getting better

PROS

The system does everything we need to manage our members. Facility support team are excellent - knowledgeable, responsive, helpful.

CONS

Download-only not web-based. Windows-only (Macs are hugely popular!) so I have to keep a separate Windows laptop just for this software. The user interface is really dated but works.

Vendor Response

Hi Nigel, Many thanks for taking the time to leave us a review. We are glad to hear that our software meets your needs and that our support team has been able to help you when you've needed. We also appreciate your feedback as we are always looking to our customers to provide us with ideas on how we can improve our service to make managing your club easier! Thanks, The Ashbourne Team

Replied August 2021

Showing 1 - 25 of 30 Reviews