Further to the above the experience has been superb and I can't recommend them highly enough. I am big on customer service and all my questions have been answered either by chat or zoom call within a matter of hours. The clients have enjoyed the new system too which is equally important, particularly for retaining our client base and attracting new customers.

I believe bsport is a step up from our previous booking platform, Zingfit, and has a more modern feel to it, coupled with outstanding customer service.We are a very small business that has taken a hit since the pandemic and bsport were the most understanding, out of every potential company we spoke to, in terms of the platform and the setup we required. They were the only ones to show willingness to meet me in person, which speaks volumes about the integrity of the company. They also made sure that the transition was effortless too.

There are a few features that I would like to see included going forward but I have been told that these are in the pipeline and will therefore hopefully be implemented next year.

Very good

The support staff are always really nice and helpful. I like the payment reports and the scheduling.

The stripe payment system doesn't always let people know if their payment has gone through.

Biggest mistakeSalesmanager has reallt convinced me about all the features and that it would be the same as I had with Grib and even more...But there are so many things that they dont have.just some examples:- pauze a membership by exact dates- automatic calculate when members like to switch their membershipand many more....Also I pay € 7,5 per reversal payment which is really high! and ofcourse never mentioned during sales...maybe thats my fault for not asking...Its becoming really expensive and they have limited features.The accountmanager is nice and very patient so thats good, but the migration team constantly makes mistake and many of my members are complaining about their membership set ups not being accurate.I would not advice other gyms to take Bsport.

- Accountmanager is very patient- payments possible for many international banking- look and feel overall is good

- expensive because of reversal payment fee- Very hard to navigate thru reports or client data- many features are missing- migration is not accurate

Overall Bsport is easy and friendly to use. It's more technologically advanced than many other booking systems. Their representatives (especially [sensitive content hidden]) are also helpful and polite when I reach out for support.

There's no phone number to talk to customer service. And due to the time difference between NYC and France, sometimes I need to wait for a few hours or the next day for response. There're a few features that are lacking with the system, such as sending out an auto reminder email to teachers who're subbing; select exact dates needed to process the payroll instead of having to select a whole month. The feature I need the most is to have clients stay on our website to complete the check out process, without having to go to the Bsport page.

We love BSport, the flexibility of the software, the ability to schedule different classes, run a membership & drop in sessions side by side. The customer service is brilliant. We feel heard, and listened to. We will grow together as a partner businesses. The app works brilliantly too.

We moved to BSport after our previous system failed and we had zero to none customer service on critical and essential requirements for our business.After doing a market search and discussing our needs with providers, BSport was the one that matched us and we knew from other Pilates studio that they were reliable, efficient and easy to use. They lived up to & exceeded that expectation. As a young business BSport is learning from it's competitors and also from it's clients. In the year that we have been working together the system has improved, and suggestions are taken on board and implemented quickly. And issues we have had have been dealt with efficiently and we know that the customer service and development teams care about what is happening, we are a partner, not a number. I have worked in tech and facilitated the creation of a booking software in a different industry, so I understand the mammoth task this software has to undertake. BSport are doing an excellent job at exceeding all that they promise. The customer service is fantastic, Marcello is fountain of knowledge, thoughtful and insightful.

Sometimes tasks feel repetitive, however the set-up is always the longest part of any software. We had some Zoom issues, but a work around was found whilst they were sorting out the issues, and it was more of a 3rd party integration that they didn't fully have control over. The customer service is exceptional, so even when there's an issue, you know that it's been sorted out in the back ground and not been forgotten about.