Overall it's a positive change from Mindbody, and I'd recommend that transition. If you have a big database or a lot of classes, prepare to do be very busy with this migration for a few weeks. I hope one day Bsport makes simple and convenient staff app too.

I have been using Bsport for over 1 month. It's a good product that does the job, I'm happy to have left Mindbody.Pros:- customer support is amazing, efficient and human. The response time is very fast.- onboarding and migration from Mindbody was very thorough and precise, I felt all the support of [sensitive content hidden] and his colleagues, although this was not an easy process- the platform is super fast and quite comfortable to use from PC, has many useful perks - zoom integration as very helpful and seamless- I love clients profile view, how easy it is to manage options inside of it and contact client through email or sms- variety of options to set up stats and analytics- overall it feels like an upgrade from what we had before- love interface for clients on our website (widgets)- very smooth transition from Mindbody for our clients, we've barely received any calls- and most important: generally no issues for the clients to book or pay for classes

Cons (mainly for the app)- there's no staff app (for admin or receptionist), we really need that- teachers app is very limited, it's ok if you don't need teacher to ONLY do check-ins of already signed up clients, but nothing else- clients app (not branded app but general) has quite some issues- at the moment of contract sign I was not informed with sufficient clarity about platform migration times (that in reality are way longer than advertised, which is technically totally understandable, but i'd like to know that before the sign up) or about the lack of admin app, although I asked that

We love BSport, the flexibility of the software, the ability to schedule different classes, run a membership & drop in sessions side by side. The customer service is brilliant. We feel heard, and listened to. We will grow together as a partner businesses. The app works brilliantly too.

We moved to BSport after our previous system failed and we had zero to none customer service on critical and essential requirements for our business.After doing a market search and discussing our needs with providers, BSport was the one that matched us and we knew from other Pilates studio that they were reliable, efficient and easy to use. They lived up to & exceeded that expectation. As a young business BSport is learning from it's competitors and also from it's clients. In the year that we have been working together the system has improved, and suggestions are taken on board and implemented quickly. And issues we have had have been dealt with efficiently and we know that the customer service and development teams care about what is happening, we are a partner, not a number. I have worked in tech and facilitated the creation of a booking software in a different industry, so I understand the mammoth task this software has to undertake. BSport are doing an excellent job at exceeding all that they promise. The customer service is fantastic, Marcello is fountain of knowledge, thoughtful and insightful.

Sometimes tasks feel repetitive, however the set-up is always the longest part of any software. We had some Zoom issues, but a work around was found whilst they were sorting out the issues, and it was more of a 3rd party integration that they didn't fully have control over. The customer service is exceptional, so even when there's an issue, you know that it's been sorted out in the back ground and not been forgotten about.

Biggest mistakeSalesmanager has reallt convinced me about all the features and that it would be the same as I had with Grib and even more...But there are so many things that they dont have.just some examples:- pauze a membership by exact dates- automatic calculate when members like to switch their membershipand many more....Also I pay € 7,5 per reversal payment which is really high! and ofcourse never mentioned during sales...maybe thats my fault for not asking...Its becoming really expensive and they have limited features.The accountmanager is nice and very patient so thats good, but the migration team constantly makes mistake and many of my members are complaining about their membership set ups not being accurate.I would not advice other gyms to take Bsport.

- Accountmanager is very patient- payments possible for many international banking- look and feel overall is good

- expensive because of reversal payment fee- Very hard to navigate thru reports or client data- many features are missing- migration is not accurate

Am very happy with the experience - love that I can always relay on the communication from the BSPORT team and that there are always improvements happening.

The look and feel of the product is very friendly and also easy to understand. Very good integration with our webpage and also use of the client side of the system. Very good client profiles and payment processes, easy reports. What I like most is the very good client relations - always get a quick answer, tutorials are constructed very well and I always get an answer to my feedback or question.

There are some tweaks that could be better, but as the program is constantly worked upon then cant even bring out any issues here. Was a bit complicated first to switch from MINDBODY but it is very easy and after few tried understood well what are the core differences and now the system works even better.

I opened a small yoga studio and wanted an online platform to help manage student sign ups and membership. The system overall works very well for this and more. It makes running my small studio much easier. The support bsport offered during set up surpassed my expectations, and any time I have a question it gets answered very quickly and efficiently.

The website integration is really great and allows for a highly professional appearance. The class management is quite good, and the memberships allowing for automatic billing is a huge benefit. The reporting is great. For a small studio, this platform makes running the business much easier.

The back end takes a bit of figuring out how to use, and is not easy to use for those who are non-technical. Some of my yoga teachers who are not very tech savvy struggle to use the system.

Bsport is easy and intuitive, both from the client end and the back end. They are always adding new features, it feels like a vibrant product. It integrates beautifully with my website, and the bespoke app is superb. The support is brilliant, fast and knowledgeable.

I would like to be able to see more at a glance, rather than having to run a report for most figures.

Like the overall system, excellent account management support.

Features are good and easy to use. We also have the App which customers love!

I find some of the reporting and marketing functions hard to navigate.

The team was unable to carry out a migration from our current software (schedule house) even though they assured us they would be able to during the sales call.They ended up manually transferring the data in the end which lacked so many of our data. We were not able to launch as per the scheduled date but they went ahead and charged us anyways. The management hasn't been supportive at all.Think twice about using this software. So many essential features are lacking on this platform.

The design of the software from client side

we do NOT recommend this software to ANY business. There are several other softwares available that are easier to use and for the same if not less rate. There are so many essential features this software is lacking, not to mention that there is no app for the staff.if you have a retail section then this software cannot support it. The reporting is super complicated, so if you are a studio which has it's finances in check then this software is not recommended.You are also unable to assign permissions to staff which is a basic feature on any other softwareThe software VERY OFTEN lags, which makes is inoperable.

Overall i am really happy witrh choice i made coming other softwares i used( Acuity, Fitogram). Bsport is not perfect, but they are fast evolving and are open too ideas

-Frequent Updates -Fast customer Support -open API -Almost every Scenario can be modeled in bsport

-Webhook URL Maximum too short -No 2 Way Synchroization with office 365

Easy & perfect for fitness world . Many details than other app don’t have . Perfect to link customers / calendar / teachers / group / private & ACCOUNTING

My feedback & my customer service with my only one interlocutor : [sensitive content hidden] . Awesome guy .

The time for the payment on our account

Good - the onboarding process was great and [sensitive content hidden] was thorough and attentive. The system works well overall both for me and customers. It has ended up costing more than I initially budgeted for so I'm not sure I could continue to justify in this market, however it's as good as anything else I have tried on the market including MindBody and Glofox.

The video database, online booking, database management and integrationMarketing capabilities are really good - takes a bit of time setting up but worth it

Some clients have had trouble adding payment details and had to try more than a couple of times. Occasionally the translations into English are a little unclear and can cause confusion.It's very expensive. Some customers have had trouble booking - although most seem to manage ok. No waiting list for workshops and events.

Still new with it, but I am already seeing how it will make my life easier, especially for communication with my folks.

We are very well supported as we start using bsport. Generosity, smiles, disponibility, it's great.

I started using it as I was on break which is awesome to learn yet, I have yet to use it on the daily to really be spontaneous with it. I'm not worried though, they are an email away if we need help.

Top dans l'ensemble

Le déploiement rapide, la flexibilité de l'outil, même si il peut être amélioré on trouve toujours comment parvenir à ses fins.

Globalement c'est très positif, cependant j'aimerais pouvoir être plus libre sur le style d'intégration sur le site web. J'aimerai ne pas ressembler à tout le monde et pouvoir aller un peu plus loin. Sur les fonctionnalités il y a quelques bug que j'ai rencontré comme sur la réservation du coaching privé en ligne sur les cartes de rendez vous.

Very good so far. I like being able to have Zoom calls with my helpers.

How easy it is to change things that are recurring. I really love that pretty much EVERYTHING is in one place.

It took me a while to get my head around "Passes". It doesnt look the most beautiful.

Extremely good

Since I started to use this software all my bookings and paiements for classes are much easier!Great for my Pilates studio!Extremely easy and intuitive to use.The staff team is amazing and always ready to help us!

It takes a while to set up everything because it’s you that does it from the scratch

With Bsport our clients can reserve there yoga classes, there membership runs automatticly true iban or creditcard. Back office can change memberships and we can see how many people go to classes, wich class runs the best with wich teacher. Also the value data we can see weekly, monthly etc. So great business tool to run the business!

Personal app, all in one software, great data for tracking. [SENSITIVE CONTENT] our support from Bsport was a great help with implementing. Because this software has so many tools and is all in one there is a lot to learn and a lot of work to make it work for your business. For this you need great assistance and [SENSITIVE CONTENT] is great! She takes time to help us out and reacts fast. If the software is installed you have a great business tool for client registration, class tracking, value data and a video on demand tool! With the personal app you make it fo your clients really easy to acces the mobile app.

Because the software is all in one there is a lot to install. Take your time to learn the system, start on time and ask help from support. Some times the support team is a little bit to quick to react and then you get standard answers (that you find true help videos) and before you know you emailed 5 times the same question. So make sure you know how to find the right person to help! For us it was [SENSITIVE CONTENT]!