Club Automation

RATING:

3.5

(30)

About Club Automation

Leave the competition behind with Club Automation, a club acceleration platform designed to make your life easier and give members what they want. Founded by club owners, our web-based software solution was created with the unique perspective of knowing exactly what a club needs to thrive. From big-picture plans to tiny day-to-day tasks, everything adds up to determine your club’s success. We provide the tools you need to engage your members, simplify your day-to-day, and outrival the competition. With Club Automation to streamline and automate processes from the front desk to the back office, clubs can unlock unrivaled experiences, unrivaled efficiency, and unrivaled growth. Roll out the red carpet for your members—and not just when they first join. Keep members comi...

Club Automation Pricing

Contact Club Automation for detailed pricing information.

Starting price: 

$1.00 

Free trial: 

Not Available

Free version: 

Not Available

Club Automation templates screenshot
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Club Automation Reviews

Overall Rating

3.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for Club Automation

1 - 5 of 30 Reviews

User Profile

Beth

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2018

The staff at Club Automation is second to none!

PROS

Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports. This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers! I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses: 1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc. 2. Ease of sign-ups for new members. 3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!) Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans. Club Automation has truly helped us take a step into the modern world of fitness software!

CONS

Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.

Megan

Recreational Facilities and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Thankful for Club Automation

PROS

Truly an all in one club management system that is easy for members and staff to use. I love that it automatically bills and withdraws payments and the booking feature for members is very helpful.

CONS

I wish there was online camp registration where we can choose what information we want to collect, what questions to ask and have parents complete it online while registration for a program (special needs, medications, allergies, ect)

Reason for choosing Club Automation

Club Automation was a full club management system, not just for camps.

Sarah

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2024

Owners Beware!!!

It was terrible from the beginning and just continues to get worse every month. The fees they charge a small is terrible. We switched from ABC to CA thinking it was less expensive…. Boy were we wrong!!! Our fees literally doubled!!! We are pay over 10% of our income in CA fees!!!!!

PROS

This is the worst company. The Fees are Unbelievably High!!! They charge you $13 every time a members card is declined. They have a terrible Frankenstein product with terrible customer service.

CONS

The billing department for collecting your dues and through 3 different portals. Good luck trying to figure out delinquent accounts and over due payments. Kiss your profits goodbye

Reason for choosing Club Automation

They told us we would save money but unfortunately our fees were double

Reasons for switching to Club Automation

Save money and have an online sign up . We were swindled into believing it would be cheaper and save our company money

Parker

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

DO NOT USE

Terrible, so so terrible. Nothing ever works. I have to call customer service every other day to fix an error with the software. Constant billing issues.

PROS

This one customer service rep was helpful one time

CONS

Everything. Super buggy software. Constant maintenance that takes days. Honestly my biggest life regret is using Club Automation

Reason for choosing Club Automation

Their sales representative, [sensitive content hidden] (who I can now recognize as a liar and scammer) was very good at his job and convinced us to use Club Automation.

Lauren

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed December 2021

More Pros than Cons

Overall CA has been a good change at our business. We are still getting used to it here and we definitely have some suggestions on how to make it better, but we really loving the look of it and the user friendly aspect. I would recommend checking it out if you are looking to switch software's.

PROS

First of all, the look of it caught my eye and the fact that it is very user friendly! Our old system was outdated and was not very easy on the eyes. We also love that there is a CRM system built into the software that connects to the actual Club side. That makes it very appealing to us as a business. It is also great to be able to generate PDFs super easily!

CONS

This software could use some updates on a few things that we have had a hard time working through. CA would benefit from a texting feature for the CRM, better view of the schedule of each employee for the CRM, notifications when a new online form submission comes through for a new membership, way better ease of changing forms within the system (ex: Emailing Membership Link) , Being able to add a credit that does not just apply to dues, Better ease of sending mass emails to leads who have not yet joined for the CRM, Being able to easily separate and organize non-members / guests from current members. The CRM is not the best, so we would recommend ease of connecting an outside CRM system with CA.