--- title: "Club Automation Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Club Automation. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Club Automation is a good fit for you!" source_url: "https://www.softwareadvice.com/club-management/club-automation-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Club Management Software](https://www.softwareadvice.com/club-management/) / [Club Automation](https://www.softwareadvice.com/club-management/club-automation-profile/) / Club Automation Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/club-management/club-automation-profile/) Reviews [Alternatives](https://www.softwareadvice.com/club-management/club-automation-profile/alternatives/) # Club Automation User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 77 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 3.9/5 - Functionality: 4/5 ### Rating distribution - 5 stars: 37 reviews (48%) - 4 stars: 27 reviews (35%) - 3 stars: 3 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 10 reviews (13%) ### Most mentioned pros - It's tailored well to your club and its unique needs, while also allowing your team the ability to continue customizing it as time goes on. - This quick process helps us to support the client immediately & this way we can resolve an issue in real time opposed to waiting a week. - The platform is user-friendly and offers a comprehensive set of features that streamline operations. While there can be a learning curve and occasional glitches, the robust customer support helps address issues promptly. ### Most mentioned cons - I work in a cafe, and our usage of CA can be cumbersome when ringing up customer, i.e., to many buttons to press, from having to login pin number for every transaction, to having to answer a prompt every time that a credit card is used ingenico cardpointe that the transaction is not a debit, even if it is. - Billing is rigid and error-prone, reporting is unreliable and difficult to extract useful data from, and access control issues create unnecessary risk and member frustration. - The interface is clunky and unintuitive, simple tasks take far too many steps, and even minor changes often require submitting support tickets instead of being self-managed. ## Club Automation customer reviews Showing reviews 1-25 of 77 (page 1). ### Good product - Overall rating: 4/5 - Reviewer: Roger C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s was easy for the staff and the guests to used it from the very beginning. That was helpful and critical. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The best part of Club Automation is how simple it is to initially operate. It’s helped our operation. #### Cons I find the sizing of the screen on an iPhone to be difficult and frustrating. Once you’ve zoomed in it’s hard to go back. --- ### Love Club Automations User Friendliness - Overall rating: 5/5 - Reviewer: Kevin C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is positive. I would say that the value for the money of this platform is worth the cost. Our facility wouldn't operate with as smoothly without having this to streamline our process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of having everything that we need in one convenient location. We can book a tennis court in one moment & then register someone for a cooking class. Also, the ability to check eligibility status of a member is quick. This quick process helps us to support the client immediately & this way we can resolve an issue in real time opposed to waiting a week. The payment process is also simple to navigate, as well as sending emails to the member. The leaning curve is short & you can also customize the different department screens to fit your needs. #### Cons This is minor, but when booking court reservations the system reverts back to our 5am reservations after clicking on a current reservation. In a nut shell, it would be nice if the screen would stay at the hour that we're currently checking, instead of resetting back to the start of the day. --- ### Great Tennis Program - Overall rating: 5/5 - Reviewer: Maureen v. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using CA for at least 13 years and it is so easy to use one click and you can book a courts along with easy ways to book quick events, block time, leagues etc #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it's easy and simple one of the best programs available for Tennis. Reports are great, POS is extremely simple #### Cons I have not found any cons to this program I highly recommend this program for any tennis facility. 100% --- ### Childcare assistant - Overall rating: 5/5 - Reviewer: Savannah J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with club automation has been grate for both me and my coworkers. We enjoy logging on and getting done what we need to everyday since it is easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy how simple it is to navigate in between tabs. This allows for organization in the workplace and with members. #### Cons The thing I like least would be the font size. I have to zoom in on my computer every time I open it up. If this is the only problem through, Ill take it! --- ### Club Automation the best in the business for tennis bookings - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Always a positive experience when booking clients when I'm on the move through mobile. I can book a client in under 30 seconds and when I'm really busy it's so important. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easiness of booking clients through mobile when I'm consistently on the move is essential. I can book a client in under 30 seconds and when I'm really busy it's so important. #### Cons Club Automation is a superior product in the health and fitness industry and is the gold standard. I love everything about Club Automation. --- ### Club Automation is superb - Overall rating: 5/5 - Reviewer: Zorica J. - Verified reviewer: Yes - Industry: Higher Education - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience using the club automation. In general, it is easy to navigate through this program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the Club automation because its easy navigation is the most prominent positive characteristic. #### Cons The negative side of the Club automation is that it is not easy to check the past and track records. --- ### User friendly for Massage Appointments - Overall rating: 4/5 - Reviewer: Jennifer T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's been pretty good. SOme bumps in the road but it is very user friendly. I can cancel or schedule patients with ease. I would just like to see an area for notes and by that, I mean writing documents about the visit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I use this for scheduling massage patients. It's very easy to schedule or cancel or block out times. #### Cons It doesn't send the user a message if an appointment is cancelled so that we can fill it with wait-list patients. --- ### Awesome Club Auto - Overall rating: 5/5 - Reviewer: Ashley C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. no issues, wise it did more reports, dashboard style. i use it daily for reports, transactions, scheduling, booking and managing the pool and reservations - usage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Schedules, updates on the system - looks great, user friendly, wish it allowed for more usage with reports financially that link to our dashboards. #### Cons Updates without notice, and restarting or resetting without knowing which email, may be user error. --- ### Still looking for improvements - Overall rating: 4/5 - Reviewer: Becky E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There are better features added in the last 6 months, but it's still not as seamless as it could be for our company #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like how it looks. It's aesthetically pleasing. I also like how we can now click and drag to make appointments. #### Cons I don't like that we can only schedule clients on the :15. Due to my class schedules, I often start clients at times like 1:10 or 2:05. But there's no way to enter that. --- ### Best product and team there is - Overall rating: 5/5 - Reviewer: Ryan F. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using it off and on since it's inception at College Park. But even with my experience, when I started using it again recently, I had to re-familiarize myself with the operation. Somewhat of a frustrating process at first, but well worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It can do everything: fully integrated...and once user is acclimated, makes job easier. The support team is great. #### Cons It takes some time to figure out, but you guys are always there for help. And cost: I have wanted to use CA at different facilities I've worked for and it's usually decided that it's too expensive. However, I personally think worth it. --- ### Perhaps the most frustrating software and customer support I've ever used. - Overall rating: 1/5 - Reviewer: Mitch E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered There are several days when I would rather go back to a pencil-and-paper accounting system than use Club Automation. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The software has a good concept: that it can be used via the web from anywhere, automatically takes care of many processes that should make running a club easier. #### Cons The software is -extremely- buggy. This causes a lot of frustration for our members and reflects poorly on the club. Support is sub-par. Wait times when contacting support via the phone can be 30 minutes or more. Submitting tickets by e-mail is pretty useless--it takes weeks to get a response. The system appears to be a tennis court reservation system that kept experiencing feature bloat, and has now gone beyond it's designed capabilities. I have a degree in computer engineering and ran my own software company so I recognize many of the challenges they are going through, but it is an unacceptable customer experience. #### Reasons for choosing Club Automation We didn't consider other products at the time. After 3 years of trying to make it work effectively, we are now considering other solutions. #### Reasons for switching to Club Automation They talked us into making the switch when CSI bought club automation. --- ### STAY away!!! Run to ABC ignite!!! - Overall rating: 1/5 - Reviewer: Sarah A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered This is the worst company to deal with They don’t know what they are doing as a company #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros This is a Frankenstein company Pieced together #### Cons Pricing terrible software terrible support #### Reasons for choosing Club Automation They told us we would save money but unfortunately our fees were double #### Reasons for switching to Club Automation Club automation told me they could save me $$$ all lies!!! --- ### Andy's CA opinion 2025 - Overall rating: 4/5 - Reviewer: Andy D. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pretty Good. Finding a person due to name spelling can be difficult #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The ability to see what everyone is doing #### Cons Changing passwords from time to time. Name spellings can be difficult so it is hard to find people sometimes. --- ### Club Automation Survey - Overall rating: 4/5 - Reviewer: Beth M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is a good experience. I understand how things are because of the automation of it. Whenever we run into an issue, the customer service people to the tech people help us solve the issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service staff are always so helpful #### Cons I wish when the automatic billing happens on the 2nd of the month that on the members statement it would give them an itemized list of the charges that just happened. I have suggested it several times. --- ### into the twentieth century - Overall rating: 4/5 - Reviewer: Loveda E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. finally get in the routine and its great #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros passwords are not too long, easy access, easy to get around #### Cons learning to do it . just old training having to be changed #### Vendor response Hi Loveda - thanks for taking the time to provide feedback on your experience with Club Automation. We're glad to hear once you've learned the software its easy to use. Replied February 2025 --- ### review GAC - Overall rating: 5/5 - Reviewer: jason M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall easy to use, and user friendly. I have a hard time putting in lessons when I am doing it from my phone. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and easy to use on computer #### Cons Not very good while trying to use on the phone. Only on computer - I am not sure if there is a way to do this but i but in reoccurring lessons for a month and then it stops. so every month i have to re put in all my lessons instead of them staying truly reoccuring until i cancel them #### Vendor response Hi Jason - thank you for providing this feedback! There will be some exciting updates coming in near future to improve your experience using Club Automation on your mobile phone. As for the issue with recurring lessons falling off, please send me an email at rachel.haney@daxko.com and I'll get you connected with the right person to dig into this with you. Thanks! Replied October 2024 --- ### CA was purchased by Daxko and many unresolved problems after the transition. - Overall rating: 3/5 - Reviewer: Doug F. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros We use online court reservations, resources management and POS. We have been a user since 2013 and have been very happy with the services up until late 2021. #### Cons I did not like that our permissions have been changed substantially under the new [SENSITIVE CONTENT] and working on the third trouble ticket to hopefully get resolved. They keep closing the ticket saying resolved, but they must not test as the issues are still there. We cannot change a court reservation in the past. Building up a backlog of reservations adjustments and refunds that customers have been waiting for. Making us look sloppy to our customers. --- ### Club Automation - Overall rating: 5/5 - Reviewer: Robin C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use and the capability that we have to go paper free. We are able to track everything in the system from camp registration, programs, membership, personal training, etc. I love the visibility that we have to track and stay on top of all scheduling for our trainers and massage therapy staff. #### Cons The only thing negative drawback about the software is that when you have multiple facilities on the software, you are only able to have one logo for all facilities and one address / name for all facilities, which makes it difficult for invoicing and contracts. --- ### Club Automation - Overall rating: 5/5 - Reviewer: John D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Club Automation has been a terrific partner with our facility. Their customer support is second to none, which is what led to our change from a previous software supplier, and their product is easy to use and member-friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The functionality and ability to retrieve any information that you need. #### Cons This is probably the result of working with another software system for years prior to switching to Club Automation, but some of their reports should be easier to extract. --- ### Monroe athletic club - Overall rating: 4/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Functionality and abundance of features. #### Cons Reporting and customer service response time. --- ### Best software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the best tennis softwares I have used (and I’ve used a few). The court sheets are very clear and the reports are great. #### Cons They are very expensive and the customer service is not great.. #### Vendor response Thank you for the good words, we'll keep striving to make our product even better! Replied December 2019 --- ### Think twice - Overall rating: 1/5 - Reviewer: Lindsey N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Our experience with Club Automation has been a nightmare and not something I would wish on anyone. There are much better options out there with companies that actually want to work with your business and care about you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. Everything seems perfect until you sign the contract. #### Cons I am not one to leave reviews anywhere but if I can help one small gym owner from making such a big mistake than it will be worth it. Club Automation is the most deceitful company you will find marketing software in our industry. After promises we’re made that the software could perform a task our prior software could not we signed a contract with them. Immediately after the contract was signed we quickly learned that their software could not perform what they had promised. Club Automation attempted various times to collect money and make us continue with a 5 year contract after we told them it could not do anything they said and we did not want to proceed. We never implemented their software and years later they are still trying to collect money for it. If you are thinking about going with Club Automation feel free to personally reach out to me. It has honestly been one of our biggest mistakes since being in business 18 years is attempting to even work with a company who doesn’t have the best interest of their customer in mind. #### Reasons for choosing Club Automation They said it could perform something that we later learned it could not. --- ### Excellent software program! - Overall rating: 4/5 - Reviewer: Annie M. - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered We have been using CA since January 2013. It has grown with our needs. As any software, there are some things it does not do yet, such as P/L's but otherwise it is a great system. We are able to keep track of everything when it comes to my pros and to our clients! Customer Service is above and beyond and makes dealing with any issues that do happen to come up - easy to deal with! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of keeping track of client's accounts and the ease of payroll. #### Cons There is still no report for p/l's for each class - I have to do that manually which takes quite a bit of time. --- ### Diverse Tool - Overall rating: 4/5 - Reviewer: Leigh F. - Verified reviewer: Yes - Industry: Graphic Design - Company size: Self-Employed - Product usage: Used other for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered It has been easy to use and can perform many functions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the management tools which allow me to check and update my hours remotely. There are many aspects of a health club facility that can be managed with this software. #### Cons A few times I lost privilege settings but they were quickly restored by contacting Customer Service. --- ### Our Tennis Facility advanced 20 years in a few months - Overall rating: 5/5 - Reviewer: Howie M. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered We researched software to get our Tennis facility computerized for scheduling, Billing & POS. We have found Club Automation software to be all that we needed. Their implementation team & support have been superb!! We are VERY pleased. We advanced from a cash register & paper day sheets to a complete computerized system relatively painlessly. We should have done this years ago. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/club-management/club-automation-profile/reviews/?page=2) --- Club Automation Reviews, Pros and Cons - 2026 Software Advice