--- title: "Club Sentry Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Club Sentry. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Club Sentry is a good fit for you!" source_url: "https://www.softwareadvice.com/club-management/club-sentry-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Management Software](https://www.softwareadvice.com/business-management/) / [Club Sentry](https://www.softwareadvice.com/club-management/club-sentry-profile/) / Club Sentry Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/club-management/club-sentry-profile/) Reviews [Alternatives](https://www.softwareadvice.com/club-management/club-sentry-profile/alternatives/) # Club Sentry User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 10 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 4/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 3 reviews (30%) - 4 stars: 5 reviews (50%) - 3 stars: 2 reviews (20%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Club Sentry customer reviews Showing reviews 1-10 of 10 (page 1). ### Highly exceeded my expectations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplifies record keeping, keeps information up to date and accurate, and has great tracking features. --- ### Simple software - Overall rating: 4/5 - Reviewer: Brad W. - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. You get what you pay for. You can add all the contact information for every member. You can get reports on just about anything you need. It is very basic and the learning curve is really easy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy Check-In Reports for just about anything You can sell membership while adding member in instead of adding, then selling membership You get what you pay for #### Cons It is a little dated. I wish there was an update that I could get for our REC Center. Maybe there is and I am just missing it. It seems like it is a little behind GloFox and other management software. --- ### Terrible experience! No customer service responses! - Overall rating: 3/5 - Reviewer: Lori M. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered The software program is good for memberships, sales, products, inventory, reports, employee clock in and out, etc. It just isn't working correctly all the time and I cant get anyone to answer the phone or call me back as well as the email option didn't work either....very frustrated! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I love the program (when it works). It has great options to work with: inventory sales, employee clock in and out, membership screen, billing, products, reports.....It works for everything I need at my gym....however it doesn't like to work all the time... #### Cons This program keeps losing transactions, freezing, charging invoice payments that are not authorized. I have tried calling and emailing this company but I am not getting any responses!!! I just want my software to work so I can run a successful business! Someone call me!! #### Vendor response 75% of our customers give our support 5 stars. Replied January 2018 --- ### Club sentry is paramount to our gym operation. - Overall rating: 4/5 - Reviewer: Paul V. - Product usage: Used unspecified for unspecified - Reviewed: August 2008 - Review source details: This review was submitted organically. No incentive was offered I would change the main check-in screen to exclude the list of members and their check-in numbers. We operate a busy 24hr facility and the check in desk is often not occupied by a staff member. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Club sentry allows us to keep up to date and accurate account for all of our memebers. The biggest benefit is that the computer tells people when they are expried so we don't have to have the "awkward" conversation about the fact that they need to renew. Instead they come to us with the money out ready to renew. The support is second to none. Whenever we have a problem, I send out an email and Scott or Cassie answers back almost instantly. Club sentry is paramount to our gym operation. I love how I can use the reports features to track memberships, sales and other important data. #### Cons It requires a second work station to operate. It slightly slows down the time it takes to sign up a new member. --- ### The software is exactly what we need for our limited need for check-in only - Overall rating: 4/5 - Reviewer: Dennis I. - Product usage: Used unspecified for unspecified - Reviewed: August 2008 - Review source details: This review was submitted organically. No incentive was offered The software is exactly what we need for our limited need for check-in only #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros The best feature I like about the product is the willingness of Scott to make upgrades based on my needs. I like the check-in screen view you can see all info from one screen. The software is easy to use about a learning curve. #### Cons I would like a mouse scroll feature on the check-in screen for members. I realize there are many reports, but I would like the flexibility to build my own reports includes graphics as needed. Would like ability to get to the database to clean out old or incorrect member info. --- ### A great product, but I would skip the fingerprinting option if I was given the chance. - Overall rating: 4/5 - Reviewer: Joshua S. - Product usage: Used unspecified for unspecified - Reviewed: August 2008 - Review source details: This review was submitted organically. No incentive was offered A great product, but I would skip the fingerprinting option if I was given the chance to buy it again. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Simplifies our record keeping significantly. Saves hours of digging through papers, and is much more accurate. #### Cons Fingerprint recognition is not the most effective, doesn't correctly identify 100% of the time. I would give the fingerprint reader an accuracy of roughly 80%. The front desk program does not seem to communicate well with the rest of the program. When adding new members it has to be closed and reopened to recognize the new member. --- ### Good for small clubs with low traffic - Overall rating: 3/5 - Reviewer: Katie S. - Product usage: Used unspecified for unspecified - Reviewed: August 2008 - Review source details: This review was submitted organically. No incentive was offered Good for small clubs with low traffic #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 #### Pros Fairly easy to use #### Cons User manual is not user friendly. Very wordy, some of the pictures don't print. Finger print scanner not work 100% of time. #### Vendor response Fingerprint readers have proven to be unreliable after a few hundred members have been registered. We have stopped offering this option due to these issues. Replied April 2015 --- ### I think this is a great application and I would recommend it to anyone. - Overall rating: 5/5 - Reviewer: Jarrod N. - Product usage: Used unspecified for unspecified - Reviewed: October 2008 - Review source details: This review was submitted organically. No incentive was offered I think this is a great application and I would recommend it to anyone. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Easy to implement and maintain. #### Cons Could be a little easier to implement on a network with a SQL back-end, but we got it done easily with help from support. --- ### Meets our expectations. - Overall rating: 4/5 - Reviewer: Allison M. - Product usage: Used unspecified for unspecified - Reviewed: August 2008 - Review source details: This review was submitted organically. No incentive was offered Meets our expectations #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Meets our expectations #### Cons wish it would keep member's number of visits for longer than a month --- ### Mr - Overall rating: 5/5 - Reviewer: christian R. - Product usage: Used unspecified for unspecified - Reviewed: November 2013 - Review source details: This review was submitted organically. No incentive was offered Dear ! I want an fitness software management for my new fitness gym in Mauritius. Thanks ! #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 --- Club Sentry Reviews, Pros and Cons - 2026 Software Advice