In Club Review

Overall I am quite happy with the experience permitted with the software bar a few tweaks I would have carried out. Especially if looking to be integrated with a number of clubs and allow for the smooth running of the membership process.

Pros

DD integration with the club software management is great and easy to communicate directly with Clubwise. There support centre is also extremely efficient, professional and polite. Also very helpful.

Cons

Class timetable application; Once the features have been figured out the system can be used quite well but the process for copying and pasting the same set of classes on a given week to follow through to weeks ahead (if the class timetable will remain the same) is rather tricky as you can only repeat and schedule a single class at a time in stead of an entire week which would minimise a lot of unnecessary administration work. In addition, the process for adding staff members to each individual class is also quite long winded.

Great software to help manage a health club with a wide variety of facilities

Clubwise has allowed us to take a step back from manually logging all of our membership data. We are now nearly paperless and do not have stores of membership documents in a cupboard. The automation of the system has enhanced our business and was a god send over covid times.

Pros

Clubwise has a vast array of features that allows us to manage bookings of all of our facilities from the gym through to the swimming pool and toning tables. The direct debit collection is seamless and the dashboard allow you to analyse all parts of your membership in one place. The support team is always on hand to assist via phone or email and will solve most of the problems you face.

Cons

A few features are a bit clunky, however the development team do seem to be ironing these out with time.

Useful Club Management system for independent gym

Clubwise is a useful daily membership management tool. I think the calibre of follow on training should match the initial training as you're often left to figure it out yourself. Support used to be more reliable.

Pros

The initial integration and instruction for use was very good.

Cons

The lack of further instruction and courses. The reporting is often not the same as the dashboard information.

Fairmont St. Andrews / Clubwise

Overall, a positive experience.

Pros

The integration process from our previous software was easy, with continuous support provided throughout. The thing I like most about Clubwise, is the features that put you in control of managing the club (in particular DD and annual membership management such as freezes and rate changes).

Cons

I think a premium package option could be introduced. This would include automatic reminder emails to members who are due to expire, and also an online sign up for new members as well as an online renewal feature for existing members. This would make a huge improvement if Clubwise could introduce this without including a third party.

Complicated software from the start up point and still being developed but improves each year

With regards to DD payments is great. Also would like to integrate payments online for non direct memberships like day or month pass. I don't think this is possible, or maybe it is but we have found the other way round for now. Product names cannot be renamed, so we have to create a new product if a slight change. If members that decide to join us again online, we end up with duplicate entries. It would be great if existing entry was updated. We currently rename duplicate with "duplicate".

Pros

Support during the pandemic was great. Usually quick to respond to support tickets.

Cons

I bought the business with Clubwise and was trying to learn from scratch without any help just tutorials online. It was a nightmare. We're still learning as we go along but getting better. There are still many areas we're struggling but it does the job. I'm 3 years owning the business and still don't understand how some areas work. Very complex database. Have no other to compare with, but wouldn't switch to another software as if other is as complicated as Clubwise, just can't face those struggles I've been through.