About ClubWise

ClubWise is a club and membership management solution, which helps businesses streamline operations related to FCA accredited direct debit collections, member management, marketing, and customer engagement, among other operations. It is a cloud-based solution that allows staff members to optimize membership offerings and member engagement operations via built-in tools, such as Group Heart Rate, Body Composition Analysis and a Member Loyalty Programme....
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ClubWise User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 39 reviews

Daniel

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2021

In Club Review

Overall I am quite happy with the experience permitted with the software bar a few tweaks I would have carried out. Especially if looking to be integrated with a number of clubs and allow for the smooth running of the membership process.

Pros

DD integration with the club software management is great and easy to communicate directly with Clubwise. There support centre is also extremely efficient, professional and polite. Also very helpful.

Cons

Class timetable application; Once the features have been figured out the system can be used quite well but the process for copying and pasting the same set of classes on a given week to follow through to weeks ahead (if the class timetable will remain the same) is rather tricky as you can only repeat and schedule a single class at a time in stead of an entire week which would minimise a lot of unnecessary administration work. In addition, the process for adding staff members to each individual class is also quite long winded.

Reasons for choosing ClubWise

In house DD management was a key feature alongside the coupled software.

Response from ClubWise Software

Dear Daniel, Thank you for taking the time to share your feedback on ClubWise. We are glad to hear that you find the ClubWise team so efficient and professional. Thank you also for the constructive feedback regarding the class timetable, this type of feedback is useful in allowing us to review future development areas. If you would like the opportunity to speak further about your experience with ClubWise, please send your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise

Replied November 2021

Josh

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

November 2021

Great software to help manage a health club with a wide variety of facilities

Clubwise has allowed us to take a step back from manually logging all of our membership data. We are now nearly paperless and do not have stores of membership documents in a cupboard. The automation of the system has enhanced our business and was a god send over covid times.

Pros

Clubwise has a vast array of features that allows us to manage bookings of all of our facilities from the gym through to the swimming pool and toning tables. The direct debit collection is seamless and the dashboard allow you to analyse all parts of your membership in one place. The support team is always on hand to assist via phone or email and will solve most of the problems you face.

Cons

A few features are a bit clunky, however the development team do seem to be ironing these out with time.

Reasons for choosing ClubWise

Their extensive list of features meant it was the only product that could cover the necessities of a large, multi facility health club.

Response from ClubWise Software

Dear Josh, Thank you for taking the time to share your feedback on ClubWise. We are pleased to see that the system has had such a positive effect on you business. We welcome feedback on areas which could be improved and strive to release improvements and feature which have been identified by clubs to continue to improve your experience. If you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise

Replied November 2021

Jo

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

November 2021

Useful Club Management system for independent gym

Clubwise is a useful daily membership management tool. I think the calibre of follow on training should match the initial training as you're often left to figure it out yourself. Support used to be more reliable.

Pros

The initial integration and instruction for use was very good.

Cons

The lack of further instruction and courses. The reporting is often not the same as the dashboard information.

Reasons for choosing ClubWise

The visual ease for daily management.

Reasons for switching to ClubWise

For easier use and reporting

Response from ClubWise Software

Dear Jo Thank you for taking the time to share your feedback on Clubwise, we are disappointed to hear that your experience with us has been below your expectations. We do look to offer further training where needed either with a member of staff or via our customer zone. Our support team are also available to provide additional support with any areas of Clubwise you may need. We would like to invite you to please send over your preferred contact number and a suitable time to call on the email address below to speak further about your feedback. The feedback we receive directly from clubs is incredibly important to us, and we are committed to improving our service going forwards. feedback@clubwise.com We hope to hear from you soon. With warm regards, ClubWise

Replied November 2021

Alistair

Company size: 201-500 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

November 2021

Fairmont St. Andrews / Clubwise

Overall, a positive experience.

Pros

The integration process from our previous software was easy, with continuous support provided throughout. The thing I like most about Clubwise, is the features that put you in control of managing the club (in particular DD and annual membership management such as freezes and rate changes).

Cons

I think a premium package option could be introduced. This would include automatic reminder emails to members who are due to expire, and also an online sign up for new members as well as an online renewal feature for existing members. This would make a huge improvement if Clubwise could introduce this without including a third party.

Reasons for switching to ClubWise

Outdated software that lacked many membership specific features.

Response from ClubWise Software

Dear Alistair, Thank you for taking the time to share your feedback on ClubWise. We are pleased to see that you have found the system puts you in control of managing the important things for the club. We do offer a CRM package which allow for emails and SMS to be sent out to remind members about renewals etc and we can offer an online joining solution for new members. To discuss these options, or if you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise

Replied November 2021

Aida

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

October 2021

Complicated software from the start up point and still being developed but improves each year

With regards to DD payments is great. Also would like to integrate payments online for non direct memberships like day or month pass. I don't think this is possible, or maybe it is but we have found the other way round for now. Product names cannot be renamed, so we have to create a new product if a slight change. If members that decide to join us again online, we end up with duplicate entries. It would be great if existing entry was updated. We currently rename duplicate with "duplicate".

Pros

Support during the pandemic was great. Usually quick to respond to support tickets.

Cons

I bought the business with Clubwise and was trying to learn from scratch without any help just tutorials online. It was a nightmare. We're still learning as we go along but getting better. There are still many areas we're struggling but it does the job. I'm 3 years owning the business and still don't understand how some areas work. Very complex database. Have no other to compare with, but wouldn't switch to another software as if other is as complicated as Clubwise, just can't face those struggles I've been through.

Reasons for choosing ClubWise

I don't know. I didn't choose it. Came with a business.

Reasons for switching to ClubWise

I don't know as it was previous owners decision.

Response from ClubWise Software

Dear Aida, Thank you for taking the time to share your feedback on ClubWise. We are pleased to see that you have found our customer support excellent, and would love to provide some further training to help you to use all aspects of the software including the options available to set up other membership types online. To book in some training, or if you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise

Replied November 2021

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