EZFacility software


64 reviews(4.5/5)
64 reviews(4.5/5)

EZFacility is a cloud-based gym and fitness center management solution that helps users track payments and automate scheduling. EZFacility caters to small to midsize clubs and multi-chain fitness centers. Key features include trainer and membership management, equipment tracking, fitness assessment, payment processing and commission tracking.

The solution help businesses to create periodic schedules for their trainers and instructors, define commission and pay rates for each trainer and provide individual logins to trainers. With its alert and reminder feature, both trainers and attendees get an automated email and text reminders about upcoming sessions.

The billing and service module allows users to generate trainer’s payroll, process gym fees, print receipts and invoices and more. Through a self-service portal, gym members are able to view class schedules, make bookings and pay membership fees.

EZFacility also offers mobile apps for Android and iOS devices, which members can use to book classes and track their workout progress in real time. Users can raise an online ticket for support inquiries or connect with their support team on phone for technical help.

Supported Operating System(s):
Web browser (OS agnostic)

64 Reviews of EZFacility

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  • Kevin from The Archery Place, LLC

    Number of employees: 2-10 employees

    June 2018

    We use EZ Facility to manage schedules and POS.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It serves its purpose for us, but does need more work. We can process sales and schedule appointments, but there is more we'd like to do that the software is too cumbersome to accomplish those tasks.

    Pros

    POS has great features, and being able to search products is done well.
    Scheduling has many features and the options to book well in the future is really nice.

    Cons

    Reports need a "Custom" report feature. When it comes to POS, a report to show overall Cost of Goods sold by showing Sale Price AND Unit Cost of what was paid for the item would be great for bookkeeping. Sales tax reporting also needs better organization.
    Scheduling needs a lot of work to make it more user friendly. It's not easy to creat packages and apply the sale of various items. Doing things on the fly is too time consuming. Plus, the calendar needs work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brian M. from CryoW3rks

    June 2018

    They have all the tools available, but the functionality still needs improvment.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great training and support.

    Pros

    They have what my company needs (e.i. online scheduling, online payments, App, notifications, etc.). Thjey are constantly looking for addition ideas to make things better for the customer.

    Cons

    The software is extremely picky. I have to provide all my customers a list of things they need to do in order to get the software to work for them. They can't use safari, internet explore, microsoft edge...it has to be Chrome. Most new clients end up calling in asking me why they can't create an account or book a session; so then I have to run through this list with them. I have had people say this is too complicated. They really need to get the software setup to run regardless of who is using it. I NEED my customers to be able to just sign up when they visit my site...not call in asking me whats wrong with my site. I would prefer they put a halt to the extra "add on" service research availabe and focus on making the software work for everyone regardles of what browser or internet devise they are using.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: EZFacility.com, EZFacility, Inc.

    June 2018

    Brian: Thank you for taking the time to write a review-- and I apologize in regards to the experience you have been having. From your description-- it seems as if there may be a few easy tweaks from an implementation side that will solve your issues. We will have a representative reach out today. Be well-- and thank you for your loyal support of EZFacility. -Bryant

  • Angela from competition pool

    Number of employees: 51-200 employees

    June 2018

    I work with EZ in membership, selling groups, items and packages, producing reports

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Are we referring now to Capterra or EZ?

    Pros

    I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member.

    Cons

    We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Thomas from Triangle Table Tennis, LLC

    Number of employees: 2-10 employees

    June 2018

    EZ Facility staff and training is top notch. Everyone is friendly and knowledgeable.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better customer service. More comprehensive software for our business needs. Good software support.

    Pros

    Online lesson booking; Memberme+; Overall comprehensiveness of the software to meet the needs of a growing sports business; willingness of EZ Facility to continue to make upgrades and improvements

    Cons

    Need to be able to exclude certain products and services from member discounts. We are new to the software, but my understanding is that member discounts apply across the board. While we currently provide member discounts to certain items, we do not to ALL items. We would like to be able to toggle products and services on and off as needed as far as whether member discounts apply

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: EZFacility.com, EZFacility, Inc.

    June 2018

    Thomas: Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience. Should there be anything you need going forward-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant

  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    Some good qualities, with some bad.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the schedule feature, I like that I can see what is going on in the entire facility at all times. That is a very nice feature.

    Cons

    It is very difficult to teach new people how to use the software, and difficult to run the reports that I need to present to my bosses.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jenniffer from YWCA Central Carolinas.

    May 2018

    As a front desk team member, I use this software daily. Once I learned it, it has been easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reports for membership renewals are easy to run. Support is always timely and easy to communicate with.

    Pros

    It is easy to use. Reports are easy to run. The representative in support is great if we have a problem. Support is always nice and prompt.

    Cons

    It would be nice for members to be able to sign up online for memberships, instead of only in person. Sometimes, there are billing glitches.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: EZFacility.com, EZFacility, Inc.

    June 2018

    Jennifer: Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience. As a note-- if configured during their implementation--memberships can be sold online. Should this not be the case for your account I would contact your EZExpert. Should you want to speak with someone to learn more-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant

  • Jerry from Latitude Fitness of Laredo

    May 2018

    The training makes the product very easy to set up and use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of setting up a customer and taking a payment when you are busy is great. Once set up it is very efficient

    Cons

    If you don't remember the process to set something up, it's is a challenge to figure it out. The system could be more intuitive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: EZFacility.com, EZFacility, Inc.

    June 2018

    Jerry: Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience. Should there be anything you need going forward-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant

  • Michael from RHP Training Centre

    Number of employees: 11-50 employees

    May 2018

    Overall it has been positive. Most issues are resolved in a timely manner.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The majority of our needs in one piece of software

    Pros

    It is relatively user-friendly. The ability to manage multiple aspects of the business in one platform.

    Cons

    Would love to see automatic emailing of a receipt upon the completion of a transaction. Issues that do arise tend to be repetitive ones.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: EZFacility.com, EZFacility, Inc.

    June 2018

    Michael: Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience. In regards to automatic emails-- that is something that we have noted and have been hearing requested more often as of late. If you should have any additional ideas-- feel free to enter them at:https://ezfacility.uservoice.com/forums/64505-tms-tcms-suggestion-box. Should there be anything you need going forward-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant

  • Janis from School

    May 2018

    The support is outstanding!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is very user friendly and the support is awesome. I learned in about a week. If there is an error the team is there to assist. Very friendly people.

    Cons

    No complaints with the software program. So easy and user friendly. It is a great program. No flaws noted.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: EZFacility.com, EZFacility, Inc.

    June 2018

    Janis: Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience and kind words for our support team. Should there be anything you need going forward-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant

  • natasha from turf training centre

    May 2018

    The team at EZ has always been helpful with whatever problems I come across

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    how it automatically calculates my invoices and helps with scheduling, as well as helping me with my accounts receibable.

    Cons

    When trying to make changes to a group of reservations I often get error messages which makes you have to start from scratch- this can be very frustrating. Also I feel there are almost too many features for one person to be able to use. with self service, the app, etc etc, I wish I had time to set up and maintain everything but its not possible

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from MSU Demmer Center

    Number of employees: 11-50 employees

    May 2018

    Great off the shelf product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been running our shooting ranges for 10 years with this product.

    Pros

    ease of use and customer support. customer service is excellent. No hidden fees with the POS system. reporting is great, a wonderful off the shelf product that can be used by different businesses. the online eCommerce is simple and great to use.

    Cons

    The membership reporting for just the number of contracts that exist is not possible without going through a few additional steps. It should be a report with just a click of the button.. the software product is somewhat expensive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    May 2018

    Fairly easy to navigate for efficient client management; some Reports more cumbersome to develop.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to navigate by tabs; customer service and technical support is superb! The team, from billing to customer service to technical support is knowledgeable, friendly, eager to help and thorough in all ways!

    Cons

    The set-up and processing of packages as well as tracking and scheduling; also the layout of the actual schedule and setting up appointments for either one-time or recurring appointments.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Janet from Blue Bicycle Health & Fitness

    May 2018

    We transitioned to EZ Facility from ClubRunner. It has been a huge improvement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Emailing capabilities ranging from creation of templates, availability of a large template library, mass e-mailing or targeted emailing. The ability to create groups. The ability to customize a range of billing options.

    Cons

    There are some features that look like they would be helpful, but seem to be awkward to implement within our business structure.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Julie from Kubex Fitness- Logan

    Number of employees: 11-50 employees

    May 2018

    great customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of billing clients and creating invoices. We can create individual client profiles, add notes any time, and can save documents to their profile. Also have the ease of printing reports and statements.

    Cons

    The only issue I have had is that there have been errors on the client contracts that were saved in their profile. With your customer support team, we have been trying to figure out the issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Albert from Reps and Sets of Adairsville llc

    Number of employees: 1 employee

    May 2018

    Hands down one of the easiest softwares to use and manageable. Great customer service and support!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use and ability to understand. The teaching and preperation for understanding with the learning sessions in advance were a great help.

    Cons

    The lack of customer support on the weekends and not available after 6 Eastern time. It's also hard to get in touch with anyone until after 930 am Monday-Friday.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tom from Peak Performance Center

    May 2018

    I have been very pleased with the support we've received

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The reporting is good and the software is pretty easy to use. We have been able to bring the support group up to date pretty easily.
    Calling support is very helpful - everyone from EZ Facility has been great to deal with.

    Cons

    it's early but I would like the ability to set up a Dashboard where I can see daily, mtd and historical information on one page.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nevada from Innovative Fitness

    May 2018

    Everyone is always really nice when I call to ask questions!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You can generate reports for almost anything! I like that you can colour all the different functions.

    Cons

    how long it takes to do the attendance! I think there could be better reports to have. How it logs me out sometimes after a couple minutes but then other times will be fine for hours.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Eudora from Tiffany Athletic Zone

    May 2018

    Not the most user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Customer service is responsive. They answer or respond to calls and help troubleshoot. They help refer to the other departments if they can't help.

    Cons

    Tip component not available. Scheduling league games aren't as easy as it looks. Entering the schedule conflicts for each team is difficult

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Pat from Cassel's Sports Complex

    Number of employees: 2-10 employees

    May 2018

    EZ Facility is limited only by my ability to learn the features!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Live scheduling and easy invoicing are the two main benefits!

    Pros

    I like that I can schedule, invoice and email so easily. I love the auto pay option for my monthly Table Tennis members! Customer support has always come through for me - no matter how often I call!

    Cons

    I cannot add multiple reservations to the same already created invoice. I have to add them one at a time. Could not figure out EZ Leagues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeff from Team Detroit Volleyball Club

    May 2018

    EZ Facility is what makes my business work.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The client and schedule features are most valuable to me to schedule my training and control client information. It works perfectly with my website and allows customers to buy and schedule training.

    Cons

    It is not very intuitive for customers to use (especially new customers) I constantly receive calls and emails complaining about how new customers are unable to register for training.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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