About EZFacility

EZFacility is a cloud-based gym and fitness center management solution that helps users track payments and automate scheduling. EZFacility caters to small to midsize clubs and multi-chain fitness centers. Key features include trainer and membership management, equipment tracking, fitness assessment, payment processing and commission tracking.

The solution help businesses to create periodic schedules for their trainers and instructors, define commission and pay rates for each trainer and provide individual logins to trainers. With its alert and reminder feature, both trainers and attendees get an automated email and text reminders about upcoming sessions.

The billing and service module allows users to generate trainer’s payroll, process gym fees,...


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Supported Operating System(s):

Web browser (OS agnostic)

93 Reviews of EZFacility

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(54)

54

4 stars

(29)

29

3 stars

(8)

8

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 93 results

April 2019

Kip from Laser Trooper Laser Tag

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great Product for FEC or Gym

I spent months researching options and talking to companies, ultimately EZ Facility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZ Facility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZ Facility is awesome.

Pros

Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer.

Cons

I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options.

May 2019

sean from Bradley Sports Center

Company Size: 11-50 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

EZ Facility Is the Lifeline of our Facility - The Bradley Sports Center

Our overall experience with EZ has been excellent. Attempting to switch to a new scheduling/bookkeeping software would be monumental and thankfully, EZ has given us no reason to even consider that possibility.

Pros

EZ's intuitive learning relationship with the user is fantastic. There are functions that become second nature and those that are not accessed as frequently are easily recalled with just a couple of clicks. The ability to bulk schedule hundreds of recurring lessons over the course of several months is priceless. And the ability to create a large booking for a team or someone at the counter is quick and 100% accurate allowing us to let the customer see their and confirm right on the spot. With the invoicing functions, billing is straight forward and detailed. A client can question any item on an invoice and with the history function, we are able to see who made the changes or original booking and solve any miscommunication issues within a few minutes or hours. The pay functions are fantastic and using the cc interface is 100% accurate. Database storage is awesome and allows for a complete email campaign to all of a select group contained within the entire database. Email campaigns are professional and effective. The data mined from any campaign related to how many were opened, clicks that follow are priceless. It lets us gauge the relevance of the email and the response we get. Finally, when support is needed, even if it is just to ask how to do something, a REAL PERSON answers! Not only do they answer but they solve problems, help with tasks or take the time to teach us how to do something we do not know how to do. There is no better customer support in any business

Cons

My only complaint with EZ is its inability to process invoices in a timely manner with hundreds of items contained within in a single invoice. We have clients who provide lessons over the course of a month and each individual lesson is a single item. When trying to modify an item or add an item to the invoice, this process can sometimes take minutes to do. If I am trying to modify many items, like apply discounts, this can take sometimes hours to accomplish. The upside of this is EZ has been very responsive to this unique issue engaging me all the way up to personal calls with support team software engineers to see the issues and then address them. I will say that while not perfect, there has been progress in reducing the time these tedious but frequently recurring tasks take.

June 2019

Avian from ReCYCLE ROOM

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

EZ FACILITY SOFTWARE RULES !

EZ Facility is like having my own private IT department thats available ALL DAY LONG. I just cant physically see my IT team but they always pick up with an incredible happy, upbeat demeanor with SOLUTIONS AND ANSWERS..... Always. They have NEVER said they didnt understand something or didnt know about something.

Pros

The efficiency, ease, thoroughness is 5 - Star

Cons

Cant take the EZ FACILITY IT TEAM/STAFF out on weekends for drinks and dinner.

Reasons for Choosing EZFacility

MINDBODY IT wasnt as good. Could not get in touch with anyone unless they were emailed. Software was difficult to understand and grasp.

December 2019

Diane from UScore Soccer

Company Size: 11-50 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

December 2019

User friendly

It is fairly user friendly and easy to navigate. It is helpful to have everything in one place.

Pros

All of our registrations are in one place and integrate with our website easily for online registration.

Cons

When searching in groups you have to start over and can not just go back. This can be frustrating going through multiple steps again and again.

Response from EZFacility

Replied December 2019

Hi Diane, Thank you for your review. We truly appreciate your support and partnership. A member of our team will reach out to you in regard to your frustrations concerning groups. Again, we appreciate your on-going support. Have a nice day!

June 2018

Angela from competition pool

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

2.0

June 2018

I work with EZ in membership, selling groups, items and packages, producing reports

Are we referring now to Capterra or EZ?

Pros

I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member.

Cons

We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again.