EZFacility Software


 

EZFacility is a cloud-based gym and fitness center management solution that helps users track payments and automate scheduling. EZFacility caters to small to midsize clubs and multi-chain fitness centers. Key features include trainer and membership management, equipment tracking, fitness assessment, payment processing and commission tracking.

The solution help businesses to create periodic schedules for their trainers and instructors, define commission and pay rates for each trainer and provide individual logins to trainers. With its alert and reminder feature, both trainers and attendees get an automated email and text reminders about upcoming sessions.

The billing and service module allows users to generate trainer’s payroll, process gym fees, print receipts and invoices and more. Through a self-service portal, gym members are able to view class schedules, make bookings and pay membership fees.

EZFacility also offers mobile apps for Android and iOS devices, which members can use to book classes and track their workout progress in real time. Users can raise an online ticket for support inquiries or connect with their support team on phone for technical help.

 

EZFacility - Records search
 
  • EZFacility - Records search
    Records search
  • EZFacility - Create records
    Create records
  • EZFacility - Generate reports
    Generate reports
  • EZFacility - Account setup
    Account setup
  • EZFacility - Marketing campaigns
    Marketing campaigns
Supported Operating System(s):
Web browser (OS agnostic)

43 Reviews of EZFacility

 

Start your review of EZFacility

Click to start
https://www.softwareadvice.com/club-management/ezfacility-review/
Software Advice Reviews (1)
More Reviews (42)

Showing 1-1 of 1

Justin from Parisi Rochester
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Hopefully it has gotten better

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

When I used this product, it wasn't very user friendly. The scheduling was easy once you get things setup properly.

Cons

I didn't like the user interface. There are friendlier options out there. It seemed to be for more of a power user.

Review Source
 
 
 
Showing 1-20 of 42

Toby from Pulse Fitness Clubs
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Professional staff, outstanding customer support, ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

EZ-Facility Software offers ROCK SOLID performance with almost no down time. In a 24 hour facility that is extremely valuable to our company. Customer support is second to none. Every time I call I get immediate resolution to any problem I'm having. That is a huge relief knowing that we not only have great software, but that we get the help we need when we need it.

Cons

Initial set-up can be tough for someone without a computer background. Online services for customers could be a little more polished. Mobile support for a tablet would be nice.

Review Source: Capterra
 

Conrad from Micro Quality Calibration, Inc.

February 2018

February 2018

An excellent way to go about managing our small gym. Love the ability to manage trainer's schedule.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic way to take control of a small gym. Love the ability to schedule trainers and manage payroll all in one place.

Pros

I very much like the ability to easily manage our trainer's schedules. Before using this program our trainer's schedule was all over the place and this has helped most with organization. You can also manage your payroll!

Cons

The customer support during the set up process was average at best. I had a few questions that remained unanswered for quite some time.

Review Source: Capterra

  Response: EZFacility.com, EZFacility, Inc.

Date: February 2018

February 2018

 

Conrad:
Thank you for the review and for your kind words. In regards to support and the on-boarding process-- we strive for excellence and to ensure a smooth transition for our clients. If we did not meet that standard I would love to learn more about your specific experience and how we can improve. Feel free to email info@ezfacility.com-- and we would love to connect!

-Bryant

 


January 2018

January 2018

Everything our busy gym needed to run the facility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We've been able to maximize our efficiency at our fast paced gym with this software by having a more efficient scheduling, billing, attendance management, POS, and lesson system. Every feature in this software has been accurate thorough.

Cons

Sometimes reports can be tricky to navigate and generate but it seems this is something the support team is working on updating.

Review Source: Capterra
 

Jeff from HitZ Ithaca Batting Cages, LLC

December 2017

December 2017

While the trainer was great I felt the training was too rushed to really learn what I needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Broad abilities. It seems to have the tools to do a great deal more than I used it for but many of the tools need tweaking.

Cons

Complicated to make changes on the fly or program new items into memberships, etc. too many layers. My customers ALL complained how hard it was to try to schedule or sign up for cages so I stopped using it on my website.

Review Source: Capterra
 

Lauren from Rock and Armor Physical Therapy and Sports Performance

November 2017

November 2017

Compatible but training could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of scheduling, but collecting payment is not efficient for a class setting.

Pros

the ease of having groups and sub groups. The reports are awesome too and breakdown every penny coming in.

Cons

the billing has a lot of steps, adding someone to a class when they haven't paid yet is difficult and their invoicing process could use some work.

Review Source: Capterra
 

Nicole from Urban Sprawl Fitness

September 2017

September 2017

Customer Support Level I is the very best!! I have nothing but, good things to say!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love the system cause I know no matter what I need help, one of the customer representatives has my back and will figure it out on his side so I never have to worry about any phone calls.

Pros

Its pretty easy to use but I love the immediate attention you get with a phone call.
All off the customer support that I have used has been A+.

Review Source: Capterra

  Response: EZFacility.com, EZFacility, Inc.

Date: October 2017

October 2017

 

Nicole, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business. We look forward to our continued partnership.
-The EZFacility Team

 

Joanna from Complete Fitness Training
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

This system can do everything you need to run your facility and the support is excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has helped our small team to maximize our efficiency! The features of EzFacility help us to get our billing and scheduling done quickly and accurately, which maximizes the time we are able to spend in the gym with our clients!

Pros

The best feature about this software system is the packages feature! This screen makes it so easy to create and define the right packages for your team and clients. The defined reservation/package types make scheduling and billing simple! Take the few minutes to define your reservations and packages up front. It is an easy step and it will save you hours of time later!

Cons

There is a learning curve to using the system. It is user friendly, but not simple.
You may need to search for a report or feature that you need, but most likely, if you have thought to do it, the feature is there! The client education is excellent and the tech support group is great! They are very responsive and there to help you until you feel completely comfortable with all of the features you use!

Review Source: Capterra

  Response: EZFacility.com, EZFacility, Inc.

Date: October 2017

October 2017

 

Hi Joanna,

Thank you for your kind words and positive feedback. We are always happy to help our clients whenever or wherever they need us! We are grateful for the opportunity to assist you and your business and we look forward to our continued partnership! - The EZFacility Team

 

KC from South Coast Chinese Cultural Association

September 2017

September 2017

The system was so flexible it feeds our many needs. The Tech Support is the best I am experiencing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In the prior version, the clients self-service portal has only very few basic function, however, the new upgrade version has many improvements, thus this has been resolved.

Pros

We used EZFacility for our Facility Rental Billing, Facility Resources Schedule, Clubs Membership Management, Members attendance check-in, Point of Sales, Packages Sale online, and Private lessons. The application is easy to setup and very user friendly. The application also included so many useful reports we needed. The accounting module is very detail and complete. The tech support is very friendly, helpful and professional, they resolve my issues promptly, and correctly - it is the best experiences I had with. EZFacility has provided me with the required training to ensure our implementation process is successful and our system up and running with no issues.

Review Source: Capterra

  Response: EZFacility.com, EZFacility, Inc.

Date: October 2017

October 2017

 

Hello KC,

Thank you for your detailed and positive feedback. We are always happy to help our clients whenever or wherever they need us! We are grateful for the opportunity to serve you and your business and we look forward to our continued partnership! - The EZFacility Team

 

Bobbi from Outperforme Athletics
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Customer service is top notch. A few small challenges with the software, but they are quick to help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are 24/7 and this allows our customers and employees to easily manage billing/scheduling/payments with fairly minimal hassle.

Pros

Customer service and frequent updates to the software show that they do care about their customers and are continually trying to improve their product. It's easy to use once you've gotten used to it.

Cons

Reports can be challenging to generate the information that you're looking for (ie memberships); customers were often frustrated with the self service because they couldn't access information about previous invoices; unable to purchase multiple items in one transaction or share between family members in one transaction in the self service portal etc., although it sounds like this might be something EZ is currently working on.

Review Source: Capterra

  Response: EZFacility.com, EZFacility, Inc.

Date: October 2017

October 2017

 

Hi Bobbi,

Thank you for sharing your feedback. We are grateful for the opportunity to provide you and your business with great Customer Service. We have recently made changes and new updates to our Self Service portal. For more information or for any questions, please feel free to contact our Customer Support Team at (877) 358-7774. Thank you for your support, we look forward to our continued partnership. -The EZFacility Team

 

Arlette from Fusion Family Entertainment

September 2017

September 2017

I havent been about to use EZFACILITY yet, there have been delays on my end

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best part of EZFACILITY has been the customer service. He was personable, patient and knowledgeable and over the months, a go to person if I had a question and or concern. Always getting back to me quickly and providing efficient answers. My company has been delayed with opening our doors to the public, therefore I haven't been able to fully take advantage of the system...he has been encouraging and assisted me with a billing concern...I feel like a person, not rushed or ignored. he has made my customer experience excellent! I have to encourage him to continue with all the good work...He is truly an asset to the company and as a new business owner and hiring staff of my own...I hope to hire a couple people like him!!!

Cons

I haven't been able to actively use the system as we aren't open.

Review Source: Capterra
 

Kira from Sterling's Team Speed
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great - would be hard to switch to someone else because of their technical support. Invaluable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The client profiles and accounts. Able to process payment easily and manage accounts. Accounting system is pretty straight forward and have usually found a solution to what we need.

Cons

Self Service. Would love to have it become more user friendly for our clients to be able to view their accounts, schedule privately, and have the overall appearance be more appealing for self service. Has been a reason I have looked at other products in the past.

Review Source: Capterra

  Response: EZFacility.com, EZFacility, Inc.

Date: October 2017

October 2017

 

Kira, thank you for sharing your feedback. We¿re grateful for the opportunity to provide great customer service to you and your business. We have recently deployed a new and improved Self Service. If you have a question regarding the updates, please contact our Support Team at 866.498.3279 ext. 3]. Thank you for your partnership. ¿ The EZFacility Team

 

Megan from M.R. Dragon Fitness LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Our experience has been great thus far. The system is simple and effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the support. One of the customers representatives helped us get set up. He answered our phone calls/emails quickly, and he made sure everything ran smoothly. The other one trained us on our system, he was nothing short of amazing. One more representative contacts us to check up on us, and she provided a list of contact numbers. I can't believe how helpful the staff is!

I also really like the simplicity. It's called EZ for a reason.

Cons

I think there should be an easier way to "log" sessions. You have to use the schedule, schedule the client, and then mark them as attended. Then again, it's nice, because there's never any discrepancy on when the client came in to train. It tells you what day, what time, and with what trainer. That's the only con I've found thus far.

Review Source: Capterra

  Response: EZFacility.com, EZFacility, Inc.

Date: October 2017

October 2017

 

Hello Megan,

Thank you for your kind words and positive feedback. We are always happy to help our clients whenever or wherever they need us and we are continuously working to enhance our product! In the meantime, please continue to contact our Customer Support team at (877) 358-7774 with any questions or concerns. We are grateful for the opportunity to serve you and your business and we look forward to our continued partnership! - The EZFacility Team

 

Charlene from Training Partners Inc.

August 2017

August 2017

It accomodates larger gyms or clubs but misses specific features for studios

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's pretty simple to figure out, make reservations, use the schedule, etc. Easy to track client, member activity.

Cons

Key ease of use details are missing. Old packages should up before new ones, requires you to confirm that you wanted an hour appt., doesn't do that on 30 minute one. Just another step. The fact that you have to hit customize to enter dates (another step from the older version). Can't print birthdays list more than a month out. EZ is moving away from the details studios need to run their business and take care of their clients.

Review Source: Capterra
 

Jake from Cynergy Fitness

August 2017

August 2017

I am very happy with EZfacility. Great customer service and extremely fair. Thank you!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I appreciate the personal relationships that I have with a lot of the EZfacility employees. Most of the people I talk to, know me on a first name basis, and they understand my situations.
I have never had a customer service problem, and I rarely have to wait more than 2 minutes to talk to a representative.

Cons

I wish the POS system would load faster and was more efficient. Also, I am not a fan of the "check-in" feature/window. If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in.

Review Source: Capterra

  Response: EZFacility.com, EZFacility, Inc.

Date: October 2017

October 2017

 

Hi Jake,
Thank you for your positive review and feedback. We are always happy to help our clients whenever or wherever they need us! We at EZFacility are continuously working to enhance our features and our product. In the meantime, please continue to contact our Customer Support team at (877) 358-7774 with any questions or concerns. We are grateful for the opportunity to serve you and your business and we look forward to our continued partnership! - The EZFacility Team

 

Anne from Hype Athletics
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

I have been using EZ Facility for 5 1/2 years and have been happy with the software and upgrades.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organizational skills, reports, easily accessed by Staff.

Pros

The simplicity of the software and the phone call or email away from assistance. Inserting Groups, rentals and revenue aspects are easily created.

Cons

I feel EZ Facility is set up for more a Personal Training as the primary concern. Our Facilities could benefit at concentrating more on membership base and groups. Please develop a one touch roster for all Groups not run out of EZ League. (Class Rosters)

Review Source: Capterra
 

Marlene from UNMC- Center for Healthy Living
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

We are happy with EZ but every now and then, we find a need that is not capable of being met.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The reports are clear. Ez-leagues is a nice system. It is nice that the membership pictures are on the profile page.

Cons

We wish there was an employee calendar /schedule. I wish we could use point of sale for ez-leagues only and not ez-facility. This would allow our intramural players to pay online , but we could still do our gym memberships through our front desk point of sale system. It also would be nice to do a membership overview report as of certain dates, and not just as of today.

Review Source: Capterra
 

Jan from Exeter Sports Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Brilliant software - really flexible and also excellent value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We ran our class and rental timetable, used management reports to transfer information to our accounting package. We used the online booking system to allow customers to book onto classes and also used the phone app to do the same.

Pros

You can configure the software to do what ever you need it to do, it is very flexible. We have memberships, pay as you go and also sublets. The software can deal with all of it.

Cons

The staff find the interface a little clunky at times but it think that this is because we do not have credit card payments linked into the software and so have to do some things twice.

Review Source: Capterra

  Response: EZFacility.com, EZFacility, Inc.

Date: October 2017

October 2017

 

Jan, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business.

 

Stefan from Trinity Sports Club
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Since we have been using EZFacility to its full potential we couldn't be happier with the system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Training current and new staff on the system is quick and easy. I've had positive comments and feedback from everyone using EZ.

Pros

Fast and efficient booking and payment system.
Reporting looks professional.

Review Source: Capterra

  Response: EZFacility.com, EZFacility, Inc.

Date: October 2017

October 2017

 

Stefan, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business. We look forward to our continued partnership.

 

Chris from Elite Together Training Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The software is ideal for a growing business that is quickly adding locations and clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is relatively easy to use and has many different functionalities that will suit every department across your business. The link up to a bespoke direct debit facility and membership App is a real benefit to the organisation and its clients.

Cons

The set up can take some time when migrating or upgrading from an existing membership system; however the long term benefits are worth the effort.

Review Source: Capterra

  Response: EZFacility.com, EZFacility, Inc.

Date: October 2017

October 2017

 

Chris, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business. If you have any questions regarding the set up process then don't hesitate to contact our support team on 0203 3270480 (Option 2). We look forward to our continued partnership.

 

Jan from Exeter Sports Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Excellent software with brililant support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We implemented a membership system for monthly and payg members, added space rental customers, sublease customers and also recorded customers storage requirements. We list our offerings online, on our app and also on facebook. We have been able to manage a very complex setup using ezFacility.

Pros

Flexibility, you can do anything you need to with this software. The support is really good, it is very rare to not get any problems sorted out the day you report them. Training is excellent and ongoing.

Cons

We offer classes for a one off fee and while ezFacility completely supports this model it can be a little tedious entering the details because we only take payment on the gym reception.

Review Source: Capterra

  Response: EZFacility.com, EZFacility, Inc.

Date: October 2017

October 2017

 

Hello Jan,
It is great to hear from a satisfied client of over 3 years! At EZFacility, we take pride in developing and maintaining long-term partnerships with our clients. We are grateful for your trust and support. We look forward to continuing to provide you and your business with excellent service for many years to come! - The EZFacility Team

 
 
Write a Review