All EZFacility Reviews

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Jan

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2023

We transitioned to EZ Facility from ClubRunner. It has been a huge improvement

Helena

Facilities Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Satisfied Customer

We like it! and the cost is affordable which is a huge consideration for our organization where funds are ever diminishing

PROS

It is easy to use and the staff learns it quickly. The self-service portal was an outstanding solution during COVID operations and we have continued to use it for program registrations and to publish a general schedule

CONS

Would love to see a more robust registration process for group classes; if not possible, having clients be able to cancel registration processed with Groups would save us some precious workforce resources. Figure out a way to show registration in classes using Groups in "MY Schedule

Reason for choosing EZFacility

Cost and ease of use and setup

Vendor Response

Hi Helena, thank you for leaving a review! We value your insights on the self-service portal as well as your suggestions for the registration process within EZFacility. If you ever have any more comments or suggestions, feel free to reach out!

Replied October 2022

Jenniffer

Recreational Facilities and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2018

EZ Facility Software Review

Overall, I like EZ Facility. It is easy to learn and to teach to my team. Customer Service is exceptional. Having the ability to pull expiring memberships helps with increasing our membership numbers as I am able to send out reminder renewal letters. I would also like to have the ability to run additional reports (birthdate, members who haven't worked out in a while, etc) so that we could take our personal touch and customer service we offer to the next level.

PROS

I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions.

CONS

I would like to have the ability to be able to set the cancellation date in advance for our monthly draft members. We have a 30 day cancellation policy and if the membership isn't active for the next month, then we have to wait until the pending membership is active before we can cancel it. It makes for extra work and reminders. Also, we recently increased our pricing. This was a very time consuming in setting up the monthly memberships and has had an impact on the memberships whose accounts had been frozen.

Angela

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed June 2018

I work with EZ in membership, selling groups, items and packages, producing reports

Are we referring now to Capterra or EZ?

PROS

I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member.

CONS

We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again.

Joanna

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

This system can do everything you need to run your facility and the support is excellent!

This software has helped our small team to maximize our efficiency! The features of EzFacility help us to get our billing and scheduling done quickly and accurately, which maximizes the time we are able to spend in the gym with our clients!

PROS

The best feature about this software system is the packages feature! This screen makes it so easy to create and define the right packages for your team and clients. The defined reservation/package types make scheduling and billing simple! Take the few minutes to define your reservations and packages up front. It is an easy step and it will save you hours of time later!

CONS

There is a learning curve to using the system. It is user friendly, but not simple. You may need to search for a report or feature that you need, but most likely, if you have thought to do it, the feature is there! The client education is excellent and the tech support group is great! They are very responsive and there to help you until you feel completely comfortable with all of the features you use!

Vendor Response

Hi Joanna, Thank you for your kind words and positive feedback. We are always happy to help our clients whenever or wherever they need us! We are grateful for the opportunity to assist you and your business and we look forward to our continued partnership! - The EZFacility Team

Replied October 2017

Darcy

Government Administration, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Life Changing Software

Our municipality controls 8 fields in our city stadium hosting little league baseball, travel baseball, senior baseball, little league softball, men's softball, women's softball, tee ball, junior soccer, travel soccer, adult coed soccer, adult coed kickball, football - and all manner of tournaments, as well as renting out our fields to neighboring towns whose facilities are not adequate to their needs. We also manage a separate soccer field in use for practice and league play. Before we had EZFacility, an enormous amount of time, effort and energy was expended in scheduling and not always with success. Every change in date or time, every rainout became a major headache, not to mention the confusion that erupted when four teams showed up to use the same field or when bases were incorrect. Imagine a huge game of Telephone with conflicting information between coaches and field crews! It could truly become a madhouse in Parks and Recreation. When we finally began to use EZFacility, life changed. The training was excellent and using the system is a breeze! Scheduling an entire league is quickly done and it is not possible to double book any field. Our field crew knows at a glance which fields to ready for which sport and there is never a problem looking weeks ahead or back . The rare times when a problem arises, the help desk is available and the problem quickly solved. This has saved time and eliminated the frustration that too often accompanied this task previously.

PROS

Ease of use, reliability, share-ability, time saving, accurate

Jake

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2017

I am very happy with EZfacility. Great customer service and extremely fair. Thank you!

PROS

I appreciate the personal relationships that I have with a lot of the EZfacility employees. Most of the people I talk to, know me on a first name basis, and they understand my situations. I have never had a customer service problem, and I rarely have to wait more than 2 minutes to talk to a representative.

CONS

I wish the POS system would load faster and was more efficient. Also, I am not a fan of the "check-in" feature/window. If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in.

Vendor Response

Hi Jake, Thank you for your positive review and feedback. We are always happy to help our clients whenever or wherever they need us! We at EZFacility are continuously working to enhance our features and our product. In the meantime, please continue to contact our Customer Support team at (877) 358-7774 with any questions or concerns. We are grateful for the opportunity to serve you and your business and we look forward to our continued partnership! - The EZFacility Team

Replied October 2017

KC

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

The system was so flexible it feeds our many needs. The Tech Support is the best I am experiencing.

In the prior version, the clients self-service portal has only very few basic function, however, the new upgrade version has many improvements, thus this has been resolved.

PROS

We used EZFacility for our Facility Rental Billing, Facility Resources Schedule, Clubs Membership Management, Members attendance check-in, Point of Sales, Packages Sale online, and Private lessons. The application is easy to setup and very user friendly. The application also included so many useful reports we needed. The accounting module is very detail and complete. The tech support is very friendly, helpful and professional, they resolve my issues promptly, and correctly - it is the best experiences I had with. EZFacility has provided me with the required training to ensure our implementation process is successful and our system up and running with no issues.

Vendor Response

Hello KC, Thank you for your detailed and positive feedback. We are always happy to help our clients whenever or wherever they need us! We are grateful for the opportunity to serve you and your business and we look forward to our continued partnership! - The EZFacility Team

Replied October 2017

May Anne

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

User Friendly

EZFacility makes my day easy going and to all of my colleagues. Our business is always on busy mode and this system helps us to manage the customer in front of us without any long time of waiting which we love the most. Our customer enjoy the app as well for online booking which is our top 1 priority, the customers convenient.

PROS

Among all the systems I have used EZFacility makes me feel that life can be easy then why other system are difficult to user. The first time they introduce me EZFacility was like I have used it for few months already, very easy to use and the next day I manage alone. This system is highly recommended for start up and even long time running business as it's super convenient and user friendly. Our clients are happy with the same as well. We never hear any complaint or bad feedback about EZFacility. All in all this is 101% best system I have ever used.

CONS

Honestly speaking, seems all is good. In my own experience it's 101% thumbs up!

Reason for choosing EZFacility

Our management chose this and I can say they made the right decision in choosing this system!

Vendor Response

Hi May Anne! Thanks so much for taking the time to review EZFacility. It's great to hear how the software simplifies your day-to-day and that your customers are enjoying the mobile app. Feedback like this is why we do what we do! If there's ever anything we can do to make your experience even better, please don't hesitate to reach out.

Replied April 2023

Bryan

Sports, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Baseball Facility use

This has been a great software for my facility. I am able to manage nearly every aspect of my facility through this software. Like everything else, it has a few things that could be improved, but the support team is always there to help and seems that they are always adding upgrades to fix the little things constantly. I am very happy with this software.

PROS

The ability to schedule and put the clients in a schedule is the feature I like the most. I also like the fact you can set up online purchasing for lessons, camps or any other things I hold in the facility. The ability to enroll into a group setting for camps/teams is also an excellent feature.

CONS

Sometimes this software runs slow or you have to log out and log back in quite often. No mobile app to operate from when out of office.

Reason for choosing EZFacility

The support staff seemed to be quite a bit more invested in customer success.

Vendor Response

Hi Bryan, thank you for taking the time to share your experience with us! It's great to hear that our scheduling features are working well for you. We really appreciate your feedback and loyalty. If there is ever any way we could improve your experience, please feel free to reach out!

Replied August 2022

Paul

Verified reviewer

Pharmaceuticals, 501-1,000 employees

Used daily for more than 2 years

Review Source: GetApp

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed December 2016

Owner

Generally the system is very good and performs as advertised, but on one critical, very important feature it fails. That feature is price increases. Like all businesses price increases are a necessary part of the fitness membership business. EZ facility is extremely difficult and time consuming to increase monthly membership dues on existing members. When I called to ask the support staff why it was set up this way he said no one ever increases their rates. I knew then I was in trouble. From a development standpoint I don't know why it software can't be upgraded to just change a billing amount from x to y without completely rebuilding each contract. So frustrating. But if you plan on holding rates forever, a good system.

Michael

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2018

Overall it has been positive. Most issues are resolved in a timely manner.

The majority of our needs in one piece of software

PROS

It is relatively user-friendly. The ability to manage multiple aspects of the business in one platform.

CONS

Would love to see automatic emailing of a receipt upon the completion of a transaction. Issues that do arise tend to be repetitive ones.

Vendor Response

Michael: Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience. In regards to automatic emails-- that is something that we have noted and have been hearing requested more often as of late. If you should have any additional ideas-- feel free to enter them at:https://ezfacility.uservoice.com/forums/64505-tms-tcms-suggestion-box. Should there be anything you need going forward-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant

Replied June 2018

Shawnette

Non-Profit Organization Management, 11-50 employees

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2016

We Love EZ Facility

We were using a very basic membership software that required us to manually change expired members from active to expired, even though dates start dates and expiration dates were included. We also had a booking page with this same company that NEVER worked. So we switched to EZ Facility which has been able to do everything we wanted to do and lots of things we didn't know we needed. The training that EZ Facility provided was very intuitive and thorough. The software has been very easy to use, even for our staff which includes a few people who are 70+ and not into computers at all.

PROS

It's basically a one stop management software. Staff can clock in and out, the check in process for clients is simple to use, the system works well with the membership cards that we have, we can keep track of different kinds of clients, and track attendance in our classes.

CONS

Sometimes it is really slow to open, I would like, as the administrator, a way to clock everyone out by midnight since there have been days when several people have forgotten to clock out. There is no way to keep track of lost membership card numbers and associate them with who they originally belonged to.

Sarah

Sports, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Bounce gym

Ez has been great - takes a while to learn but it is the best overall we have found. Support is excellent and immediate which makes all the difference.

PROS

-Schedule gives great “at glance” view of what is happening on a given day - self service app - memberships

CONS

-bit clunky to enter packages -no automatic email to customer when a payment fails -could have ability to create own reports - ability to add password protected notes re treatment to a clinic page

Vendor Response

Sarah: We appreciate you taking the time to leave this review-- and appreciate the feedback and product suggestions. Should you ever have any questions or concerns feel free to reach out! -Bryant

Replied April 2019

Michael

Education Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2018

Great off the shelf product.

We have been running our shooting ranges for 10 years with this product.

PROS

ease of use and customer support. customer service is excellent. No hidden fees with the POS system. reporting is great, a wonderful off the shelf product that can be used by different businesses. the online eCommerce is simple and great to use.

CONS

The membership reporting for just the number of contracts that exist is not possible without going through a few additional steps. It should be a report with just a click of the button.. the software product is somewhat expensive.

Adam

Recreational Facilities and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Private shooting club

PROS

EZFacility has been instumental in our growth...great to help us market various training opportunities to our members

CONS

I am not a "techie" so I have to call support from time to time, but they are awesome

Reason for choosing EZFacility

Better security for our member's data, good price point

Vendor Response

Hi Adam, thanks for reaching out and leaving a review! It's awesome to learn that EZFacility has been instrumental in your growth. We are also glad to hear that our support team has successfully been able to help you with tech related situations. Your feedback is extremely important to us, so thank you again for sharing. If we could ever improve your experience at any point, always feel free to reach out!

Replied August 2022

Michael

Sports, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

The software is solid but the support is excellent. Very responsive and very helpful

PROS

Constant improvements being made to the software. I have never, with any product i have used, had better customer support.

CONS

Just some limitations in the on-line ordering and checkout. Other than that it is pretty configurable

Vendor Response

Michael, it is great to hear from a satisfied client of five years. At EZFacility, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide excellent customer suport for many years to come. ¿ The EZFacility Team

Replied October 2017

Spencer

Recreational Facilities and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

EZF Feedback

EZ takes away lots of front desk scheduling which creates time for the team to spend with members. The backend is full of great reports to aid business decisions and can get instant information at the press of a button.

PROS

Simple for staff to use and easy for members to schedule their classes.

CONS

The staff facing part isn't particularly eye catching but it works well which is the main thing. It would be great if members would receive a notification other than an email when moving from waitlist to scheduled.

Conrad

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2018

An excellent way to go about managing our small gym. Love the ability to manage trainer's schedule.

Fantastic way to take control of a small gym. Love the ability to schedule trainers and manage payroll all in one place.

PROS

I very much like the ability to easily manage our trainer's schedules. Before using this program our trainer's schedule was all over the place and this has helped most with organization. You can also manage your payroll!

CONS

The customer support during the set up process was average at best. I had a few questions that remained unanswered for quite some time.

Vendor Response

Conrad: Thank you for the review and for your kind words. In regards to support and the on-boarding process-- we strive for excellence and to ensure a smooth transition for our clients. If we did not meet that standard I would love to learn more about your specific experience and how we can improve. Feel free to email info@ezfacility.com-- and we would love to connect! -Bryant

Replied February 2018

Julie

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

great customer service

PROS

The ease of billing clients and creating invoices. We can create individual client profiles, add notes any time, and can save documents to their profile. Also have the ease of printing reports and statements.

CONS

The only issue I have had is that there have been errors on the client contracts that were saved in their profile. With your customer support team, we have been trying to figure out the issue.

Jeff

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2018

EZ Facility is what makes my business work.

PROS

The client and schedule features are most valuable to me to schedule my training and control client information. It works perfectly with my website and allows customers to buy and schedule training.

CONS

It is not very intuitive for customers to use (especially new customers) I constantly receive calls and emails complaining about how new customers are unable to register for training.

Chris

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2017

The software is ideal for a growing business that is quickly adding locations and clients.

PROS

The software is relatively easy to use and has many different functionalities that will suit every department across your business. The link up to a bespoke direct debit facility and membership App is a real benefit to the organisation and its clients.

CONS

The set up can take some time when migrating or upgrading from an existing membership system; however the long term benefits are worth the effort.

Vendor Response

Chris, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business. If you have any questions regarding the set up process then don't hesitate to contact our support team on 0203 3270480 (Option 2). We look forward to our continued partnership.

Replied October 2017

H. Diane

Sports, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2020

EZFacility makes it easy to stay organized.

I like the ease of use and convince it provides us.

PROS

I like that everything can be organized, it syncs with our web site, makes registrations easy on our side and our customer facing side.

CONS

It can be difficult due to all the options available, but once up and running this because less confusing.

Vendor Response

Diane: Thank you for taking the time to leave a review-- and for your continued patronage of EZFacility. Should there ever be anything we can do to further assist you in crushing your business goals-- just let us know. Be well. -Bryant Strozinsky

Replied June 2020

Kimberly

Sports, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2016

Feedback on EZFacility

The site is very user friendly. Invoices are very clear and the customers understand the invoice. Whenever I need assistance the tech support are always there to assist. The way you can sort different topics on the schedule is very helpful especially with our facility since we have outdoor and indoor areas to rent. I would like to see a way to email a receipt to a customer.

PROS

tech support On the website they have FAQ that are very helpful and I will read those before reaching out to tech support to see if I can just fix the problem

CONS

that there is no way for you to email a receipt to a customer unless you print, scan and email. Most of our sales are done over the phone or in email so it would be very helpful to have an option to email a receipt.

Michelle

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

Great company, great customer service and love the software.

Switched from other software that we really hated, this one gets the job done by far. It automatically lets my trainers know of their appointments which is a huge plus. Other software that I checked into did not give me this option.

PROS

Software is very easy to operate. Love all the features, having our own app and whenever you have an issue, the customer service is top notch.

CONS

There's not really anything I don't like about the software. It would be nice if there was some support on Saturdays, but not that big of deal.

Showing 1 - 25 of 121 Reviews