EZFacility vs Gymdesk

RATING:

4.5

(123)

EZFacility has 123 reviews and a rating of 4.45 / 5 stars vs Gymdesk which has 115 reviews and a rating of 4.83 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (123)
4.8 (115)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 29, 2024
May 20, 2024
Pros/Cons
  • Pros

  • I like the schedule feature, I like that I can see what is going on in the entire facility at all times. That is a very nice feature.
  • Easy to navigate by tabs; customer service and technical support is superb.
  • Cons

  • If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in.
  • It is not very intuitive for customers to use (especially new customers) I constantly receive calls and emails complaining about how new customers are unable to register for training.
Read all user reviews
  • Pros

  • The ease of use, and the customer response time, initially and ongoing as needed. I like the customization options specifically for Martial Arts.
  • The website templating is also a nice tool. We are not particularly skilled at making and managing websites, so having this template has been super nice.
  • Cons

  • The only one thing I have found that I have had trouble with is when I search for a member if they are frozen their name doesn't come up in the search. I have to go to the frozen tab to find them.
  • I dislike not being able to give INDIVIDUAL stripes when a promotion is made. I can put stripes on the color belts, but it shows everyone with the same stripes.
Read all user reviews
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos