Fitli Software


 

Fitli is a cloud-based club management solution suitable for small and midsize businesses that helps users book appointments, advertise club services and manage classes. A dedicated mobile app helps users remotely engage with clients.

With the Fitli mobile app, clients can view current class schedules, book their desired class time slots and pay within the app. This functionality is also available through a fitness club’s website, meaning clients can interact with a club through either platform. Employees that use Fitli will also be able to use the software to manage their schedules and perform other basic administrative tasks.

Upon purchase, users can expect a personal setup from Fitli’s team, which helps with customer and product migration, as well as general system integration. This team will also provide round-the-clock customer service and support via email or phone. Fitli is available for purchase on a monthly subscription basis.

 

Fitli - Explore classes
 
  • Fitli - Explore classes
    Explore classes
  • Fitli - Schedule
    Schedule
  • Fitli - Search classes
    Search classes
  • Fitli - Pricing
    Pricing
  • Fitli - Session bank
    Session bank
Supported Operating System(s):
Web browser (OS agnostic)

17 Reviews of Fitli

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Tracey from Heart Soul and Mind Yoga
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Fitli has been great in helping me keep track of customers, sales, and evaluate success!

Ease-of-use

Functionality

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Value for Money

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Saves me so much time!

Pros

Easy to use. Customers can make bookings and payments on their own (which also gives me the ability to correspond with them prior to a class or session if needed). Reports that are available are very helpful! Support is fantastic!

Cons

It took a little getting used to the language of the software but not much else! I am interested in seeing more monthly reports being developed.

Review Source: Capterra
 

Rachael from Favored Life
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Opposite of Mind Body (A Good Thing, I Swear)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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fitli takes so much stress off my life. I don't need to worry about booking clients, processing payments or managing wait lists. Any request I make gets added to the list of updates. I don't know how many clients fitli manages, but I often feel like I am one of only a handful. I am so grateful for their kindness and attentiveness to ensuring that my business prospers through the support of their software.

Pros

fitli had me up and running within an hour - that was incredible. No complicated back-end setup, no processing wait times, no complicated procedures. I asked a few questions, agreed to an overview and within 24 hours my website was fully functional and ready for booking., with a no-negotiating-needed free trial.

The customer service is exceptional. They not only offer online chats, e-mail correspondence and phone conversations but they also make themselves available to respond to each request, sometimes even in the "off" hours. They are kind, prompt and even, at times, hilarious - because we all need a little hilarity in our lives.

Cons

The business is building, so they haven't figured out everything just yet. While there is a long list of "coming soon" updates, they absolutely prioritize big, unforeseen issues and work quickly to resolve anything that will impede one's business. No Android app is available but the iPhone app is pretty useless for back-end users, so it's not a big deal.

Review Source: Capterra
 

Brande from iSwimin10
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

You can't find customer support better than this! Both for me (the business owner ) and my clients!

Ease-of-use

Functionality

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Easier to schedule clients so I can focus on other stuff

Pros

Best value for a small business. Run by people who actually care and want to keep making improvements. Easy to use for everyone.

Cons

My particular situation is a little different, I run a program for kids so the booking could be designed with that in mind better. However, the owners are always taking my feedback into consideration and I believe one day this will be even a better tool for people like me. It still works fine for my situation, I just had to make a few adjustments.

Review Source: Capterra

  Response: fitli, Fitli

Date: June 2017

June 2017

 

Thanks Brande! We will definitely get the parent/child functionality. So much to do and so little time.

 

Lora from Studio Fitness Fallston

March 2017

March 2017

Excellent Customer Service

Ease-of-use

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A fantastic staff willing and able to help you set up and maintain your account. The website and app is easy to use and constantly updating to accomodate needs of the clients!

Review Source: Capterra
 

Kennya from Vivé By Design, llc Fitness & Dance

March 2017

March 2017

Great Experience

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Value for Money

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I am very excited to work with fitli. they are so helpful and quick to respond to any questions I may have. It's a direct communication. They also listen to the users needs and concerns and act quickly to resolve the needs and concerns.

Review Source: Capterra
 

Vicki from South Side Yoga
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Magnificent Software and Customer Service

Ease-of-use

Functionality

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Value for Money

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Our Yoga Studio adopted Fitli at the end of December. We previously had used MindBody and that was a fiasco. It took us about two weeks to get going and during that time customer service, John Cline and Dan Jenner, were literally with us every step of the way. Every time we had a concern or a question, they answered it within minutes, most times with a phone call. And if we needed something that wasn't an option yet, they worked hard to either get us a workaround or added it for everyone to use. A lot of the missing items that we asked for have already been added to the Fitli software. The software is very user friendly for us and our clients. We are a very small studio and we wanted a software company that was up and coming and willing to work with us. We could not have found anyone better suited to us than Fitli. And we send many, many thanks to John and Dan for helping us along the way. Don't hesitate to try Fitli. You will not be disappointed.

Pros

Easy to use, has 99% of the items we were looking for, book and pay, classes, packages, descriptions, reports, etc.

Cons

There is nothing I dislike about the software.

Advice to Others

Besides creating a marvelous software package, Fitli has made themselves very customer oriented. Customer service is #1.

Review Source: Capterra
 

Pat from Delta Sculling Center
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

SAVE YOURSELF TIME, MONEY AND FRUSTRATION! FITLI IS THE BEST!

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I don't think I've ever looked forward to writing a review in my life but there is always a first for everything and FITLI more than deserves this review! I wish I could adequately express how wonderful a company and an application FITLI is! After wasting too much time, energy, and $$ on MindBody, I was very grateful to find this company!

The customer service is beyond compare. John worked with me first over a couple of phone calls to establish whether this was the right software for me and whether we were a company that FITLI could serve. They went outside of their comfort zone, I'm sure, working with us as we are not the usual people they serve - we teach and coach a sport; our needs are radically different from that of a yoga studio, per se. But after a couple of calls, John handed off the baton to Dan who has been the most patient, supportive, nonjudgmental teacher and guide one could ever ask for. By the time our application was set up, I felt confident I could manage it on my own. And when I got stuck in the process of setting it up, he made sure I got the support I needed. No frustration, no long waits for him to get back to me. In fact, I don't think I've ever even waited more than a few hours. Setting up was done in a matter of days over several weeks and didn't come close to taking the time MindBody would have taken (months). It was slowed by the time I had available to work on it; FITLI was always there when I was available to move forward on set-up.

Our athletes are excited to have an electronic process for signing up for practices and paying fees. And our bookkeeper reports that her work has been streamlined - about twice as fast as what she used to do. All this is well-worth the cost which is thankfully also very transparent.

The application is easy to use. I'm not the only one saying this - all of our customers are saying it too, even those who've had to contact FITLI to ask for help. We don't have the most tech-savvy customer-base and yet everyone is up and running within less than ten days of going live with the software. There are a couple of very minor changes I'd like to see in the software and I appreciate that FITLI listens to those concerns and let's me know that updates are planned.

Don't look any further - you've found the people and the software!

Pros

Easy to use, transparent and amazing customer service.

Cons

Tiny inconveniences like not being able to change certain choices when setting up or the fact that I have to constantly pass by the request to review the instructor (me) every time I enter anything.

Advice to Others

If you are looking for ease in set-up and use and for incredible customer service, this is an excellent choice!

Review Source: Capterra
 

Hristina from Dancing with Hristina

January 2017

January 2017

Amazing app and customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I am so blown away by how nice and profesional they have. They have been so supportive and helpful from the very begging. They helped me set up my account in April last year, answered all my questions and made it as easy and customized for me as possible.
Fitli app is so easy to use, but so efficient at the same time.
My students and I love it:)
Highly recommend it!
They even gave me 6 months free for being a new customer!!!
Best customer service possible!

Review Source: Capterra
 

Valerie from Valerie Dawdy Fitness

December 2016

December 2016

Incredible Customer Service!

Ease-of-use

Functionality

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Fitli is incredibly helpful! I have had questions and they don't hesitate to get back with me and have even talked me through steps over the phone. It is making the process of booking training sessions so much easier for me and my clients. Yay for no more punch cards!

Review Source: Capterra
 

Diana from Anka Wellness
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great Product and Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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After searching dozens of programs to find the right fit for our wellness center, we finally came across Fitli. It was the right price point and after getting great customer service from John, I realized that the program actually was equipped to handle what we were looking to do for our center. The Anka Wellness center is a little different and most programs out there didn't have what we needed to accommodate or they were out of our price range. The customer services is hands down the best. I felt that they really wanted to learn more about what and how I want my center to operate so that they are able to guide me better. The training was extremely helpful and they are always willing to give more if we should need it. I'm glad I stumbled across Fitli and recommend highly recommend it.

Pros

Easy to use and make changes

Cons

The physical look that clients / customers use.

Advice to Others

It would be great if someday we can add products and swipe cards for the membership.

Review Source: Capterra
 

Robert from Himalayan Wellness Center
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

5 Stars for this software's potential.

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Value for Money

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I have been using the fitli software to manage class attendance and payments at a small yoga studio for a few months now. I had previously used Mind Body-Online but became so disgusted with their lack of customer support and high fees that I jumped at the chance to use an alternative. Fitli has been easy to set up our weekly class schedule with multiple instructors and types of classes, has acted as a complete solution for our customer attendance tracking and payments, and has done so at a very very low cost. The only short-coming is the ability to handle our retail sales, but this is a small part of our business and I'm sure fitli will implement the feature as time goes on.

The fitli technical staff has been very responsive to minor bug fixes and very transparent when rolling out patches and upgrades. If I have a specific problem, I can email them and set up a phone conference right away to get things resolved, that is a virtual impossibility with MBO.

The phone app allows our clients to keep up to date in real time with our schedule as well as book into our classes and purchase packages before arriving to the studio. As fitli grows, the app will allow people who travel to find us more easily and see the reviews our current customers have left.

Bottom line is that I recommend this software for anyone needing a full solution to manage clientele attendance and payments.

Pros

Full solution to create a class schedule for our studio, track customer attendance and accept payments - all of which is extremely easy to set up.

Cons

Does not offer a full solution for retail sales.
When I click on a clients name, I would like to see their purchase history. Often times we have people that come in a few days after a package has expired and we want to see when exactly they made the initial purchase. There does not seem to be an efficient way to do this.

Advice to Others

It would be nice if we could set the colors of the classes on the calendar :)

Review Source: Capterra

  Response: fitli, Fitli

Date: April 2017

April 2017

 

Hi Robert - Thank you for the great review. At the bottom you asked to be able to set the colors of the classes on the calendar. And... we launched that improvement a few weeks back. Enjoy!

 

Rick from XLand Fitness
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Great service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I have been using the program for about a mo now and find it easy to use and when i did have issues John and hos team help right way some of the best customer service i have ever had!

Pros

Its very user friendly

Cons

Needs and app for Android phones but they tell me its coming soon

Advice to Others

Na

Review Source: Capterra
 

Betsy from Core Align Pilates
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Great Service and helpful software

Ease-of-use

Functionality

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John and his team are exceptional. They helped me get up and running quickly and have been there to answer questions and help me through any challenges that have come up. Their software is helping me manage my small Pilates studio with ease and for a reasonable cost.

Pros

The ability for my clients to schedule with me and for them to be texted when their session is booked is great. This saves me time and effort. I also like the flexibility of being able to have hidden packages/pricing that I can apply if needed.

Cons

Because it is fairly new there some features that would be nice to have. However the Fitli team are open to suggestions and constantly working on adding new features.

Advice to Others

If you are just starting your business get on it right away so you don't have to get clients to change their habits. It is so much easier if clients are booking their own sessions and paying online if that is the way you want to run your business.

Review Source: Capterra
 

Shannan from Carve Pilates
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

User-friendly at a great rate!

Ease-of-use

Functionality

Product Quality

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Value for Money

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This start up company is doing a great job of competing with some of the larger, corporate software companies out there. As with anything new they are working out the kinks but what is important is that the kinks do not affect clients' daily use of the program or accessibility. Fitli has lots of improvements planned for the near future that will improve the functionality. I recommend that you give them a try!

Pros

The customer service is unbelievably awesome. If you need something figured out on a Sunday they will make it happen for you!

Cons

Currently there is only an Apple IOS app for this software...but they are working on getting it available for Android OS soon!

Review Source: Capterra
 

Robin from From The Ashes Healing
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

I've never been this impressed with a company

Ease-of-use

Functionality

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I was looking for an alternative to Mindbody and saw a fitli ad on Facebook. I decided to sign up and actually didn't use the program for awhile. About a week or so after signing up I get an email from someone from fitli asking if I wanted to have demo. I was halfway through the demo call and already texting my friends telling them they needed to check into this software. It had all of the functionality that I needed and terrific customer service. (Turns out the man doing my demo was one of the co-founders.)

Pros

It's *extremely* easy to set up and use. And I've never had a question that wasn't quickly answered by a member of the team.

Cons

Instead of being able to change pricing in classes, I've had to delete them and start over. (A tiny complaint, but you asked.)

Review Source: Capterra
 

Don from Select Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Fitli has made running my business very efficient!

Ease-of-use

Functionality

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I have found that not only do I like using Fitli but the customers and my trainers love its efficiency as well. I found the Filti staff to be very engaging and helpful whenever I needed anything. It has made running my business much smoother.

Pros

It is not too cumbersome and the clients love it.

Cons

I wish it pulled up the schedule a bit quicker. It is not bad but slower than other functions.

Advice to Others

I am happy with it and Fitli continues to grow as my business does.

Review Source: Capterra
 

Dawn

November 2016

November 2016

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Support
Source: GetApp