Fitli is a cloud-based club management solution suitable for small and midsize businesses. It helps users book appointments, advertise club services and manage classes. A dedicated mobile app helps users remotely engage with clients.

With the Fitli mobile app, clients can view current class schedules, book their desired class time slots and pay. This functionality may also be embedded in fitness clubs' websites, meaning clients can interact with clubs through either platform. Employees that use Fitli will also be able to use the software to manage their schedules and perform other basic administrative tasks.

Upon purchase, users can expect a personal setup from Fitli’s team, which helps with customer and product migration, as well as general system integration. This team will also provide round-the-clock customer service and support via email or phone. Fitli is available for purchase on a monthly subscription basis.



39 Reviews of Fitli

Overall rating

4.90 / 5 stars

Filters:

Showing 1 - 20 of 39 reviews

January 2019

kiara from jhach

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Very easy to use and great customer support!

Pros

So far it has been very easy to use and any questions I've had have been answered promptly! There is a 30 day free trial and after that I believe the pricing for what you get is fair too!

Cons

No app available for android users, there is one for iPhones though.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Fitli has wonderful software for the pilates/yoga studios!

Pros

It's easy to use and the customer support is fast and efficient. I'm so glad they are here. Compared to other software for pilates/yoga studios ... the cost is affordable and the service excellent. Give them a try!

Cons

I hope they build there software to be compatible to ALL devices, including androids.

December 2018

Katie from Present Yoga Community

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

I would decide to use Fitli again and again!

Pros

This has been a fabulous experience from the start. The reps have been so extremely kind, prompt with help and thorough. Any question or concern that I have, is answered quickly through their customer service chat feature. They have been so patient with me (as I learn to use the program) and have made it all one of my favorite parts of my business. Fitli is easily integrated with my website, provides many options for me to develop promo codes and is very user friendly. You also cannot beat the price!
I never thought I would be in love with my studio management company but I am. They are regular names in my household and that's exactly the kind of experience I want!

Cons

Something I love about Fitli is that they are always working on adding new features! They listen to their customers and what would make the program even better. I would love to see an app for admin one day, they currently have one for studio members. I would also love for them to add the ability for a customer to purchase a gift card in a custom amount. But truly, I have no complaints about Fitli, just features I look forward to in the future.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

great company to work with

They are fantastic to work with. I orginally upgraded to this calendar so I could download reporting to pay my teachers, and also this has helped in our switch over to online payments. Whenever you change software you have processes that will need to change - they are great at helping you with your change in work flow.

Pros

1. Customer service is TOP NOTCH - getting set up was supported all the way, and even came back with suggestions and better way to set up my business.
2. Pricing is good - especially for a small business who would like an"app" like experience
3. They are proactive at upgrades, secutiry, working with businesses and the users to solve questions
4. Nice looking interface

Cons

Some layout out of buttons and some related elements on different screen sizes.

September 2018

Paige from Zumba with PaigeB, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Great Affordable App!

Fitli, and their support team, have been FABULOUS. I moved from Mind Body to their software, and any issue that arose was fixed quickly and efficiently. They helped me set everything up, and set up my new company profile. I absolutely love the customer support. Despite missing a few things I was used to, it definitely serves all my needs.

Pros

in this app, I love the pricing bc it fits for my small business, and the format of the software is very easy to navigate.

Cons

There are a couple things I wish you could do, such as multiple product purchases in one transaction, and showing birthdays on the front page where it lists all my customers.

August 2018

Autumn from Lovely Lioness Pole Dance & Aerial Fitness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Great Customer Service

Pros

Customer service is supreme. Easy for clients to use. Better cost than competitors.

Cons

Software has gone down but did not affect my sales. They communicated right away and said they were on top of it.

August 2018

Jay from Isokinetic Speed Development

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Isokinetic Speed Dev Review

Ive been through 6-8 booking softwares before I met Fitli, I was skeptical at first, I went through hell with the past softwares and lost control of and clients. With Fitli, I managed to control my clients and "book and pay" on the spot, From summer 2017 to summer 2018, I have doubled revenue from a low single digit to a double digit monthly income! This could not have been done without the easy access of FITLI. Parents love it, and so do we!!

Pros

User-Friendly mobile app! Parents love it

Cons

Nothing bad to say here, everything about this software is great

April 2018

Monica from Wholesale

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Absolutely simple and easy to use

Pros

I loved that this software allowed me to participate in a free trial, gave me great insight to how everything worked! I loved it!

Cons

I did not experience any cons, however some people did request better accessibility for android users!

April 2018

Matt from TYM Agency

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Easy and efficient interface to work with

Pros

So simple to set up on our website and the scheduling was very easy to maintain,
Customer service was fast and thorough as well.

Cons

Unfortunately our home studio wasn't utilized as planned, as the main instructor was too busy with her other studio classes and did not use the software as much...

March 2018

Shauna from Dok Fit

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Amazing!

Pros

Easy to use for both myself and my clients, which has increased my profits. Super Customer oriented.

March 2018

Jade from Exercise in Disguise Fitness

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Awesome, easy to use program that has made running my studio a breeze!

Pros

Amazing price, easy setup, comprehensive easy to use program and the best customer service ever! All of the features have made managing my fitness studio a lot easier.

Cons

I don't have very many cons but I would like it if there was a version of the app for Android users. All of my customers with iPhones are very happy with the accessibility. Just wish i had that for my Android users.

March 2018

Dawn from Next Page Fitness

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Really glad I switched!

The quick and easy responses from them to correct any issues that come up. Reduced price....saving a ton of money compared to Mindbody!

Pros

The customer service is top notch! This makes this company stand out from the rest. The price...also another HUGE benefit.

Cons

The only thing right now is a way to sign in when clients get to the gym. However, they stated they will be working on that and adding it soon.

February 2018

Kelly from Fit Now

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

I switched from Mindbody to Fitli over a year ago. Best decision! Excellent program great price!

Pros

I love that they continue to upgrade and add new features. The support staffs have been incredibly helpful as I navigate my way through this new technology. I am not very tech savvy and they have been very patient and helpful.

Cons

My biggest beef is that I cannot back-date when someone pays their membership. If their membership dues are payable on the 5th of the month and I don't get their payment until the 9th their membership that month starts on the 9th. I wish I could go back and change the date to reflect their actual due date.

February 2018

Meghann from Koppele Method

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

It has been positive and an easy transition

Scheduling, payment, and affordable.

Pros

I like the payment processing and the customer service is wonderful. I was using Mindbody online and their price increase was not worth the services I was currently using. I feel Fitli has all the features I need and is much for affordable for a small business.

Cons

I do not like how you have to pay upon scheduling. I have a lot of clients that pay per sessions but I see them weekly. It would be much easier if I could schedule them in advance without having to charge them. The owner is aware of this and was very accommodating to try and remedy the situation for me, which I appreciated.

February 2018

Lynne from Aloft Aerial Fitness

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Perfect for small business

For a very affordable price, I have customers who can easily pay for and schedule classes. Teachers are notified when they have students sign up. It's easy to create a schedule, cancel sessions and notify students of changes.

Pros

Fitli has been perfect for my business. The beauty is in the simplicity and ease of use. They are also super responsive to questions and suggestions. Fitli is RELIABLE. My clients find it straightforward and easy to use. The software is easy to set up and use. It also is very affordable.

Cons

The Fitli app is only available on IOS. It would be nice to be able to customize emails to my customers.

February 2018

Tracy from Personal Trainer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Great app and great service

Pros

Low CC transaction fees. Always adding new features. Customer service will waaay exceed your expectations

Cons

Needs client folders to place former clients separate from current.
No way to delete clients from main list.

Response from fitli of Fitli

Replied February 2018

Thanks for the review and feedback Tracy! We have updates to the Customer management functionality in the plan for a little later this year after some other big improvements I know you will like.

February 2018

Mandy from Made for Movement Pilates

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

I am very satisfied with the services and support Fitli provides.

Pros

The value, technical support, and the fact that the majority of my clients transitioned to the software easily. Many of them report preferring it to the previous system.

Cons

It would be helpful if family members could share accounts and if discounts/price adjustments were possible without a code.

February 2018

Andrea from Fit Moms on the Move, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Great Value, Excellent Customer Support, Growing Company

Pros

The customer service is amazing. They are a small support team, so you know who will answer your questions. They are speedy in their responses, and give very thorough and clear answers. They are very open to learning your company needs and do everything they can to help you problem solve issues.
The pricing structure is very reasonable for what you get.
While there is certainly room for improvement on certain features (which they are constantly working to add and improve on), the format is clean and easy to use and find things.
This is a pretty basic software, but I think the majority of business owners would benefit from using Fitli as long as they don't need something super complicated. Plus, as stated, they have been improving and adding more features... I believe it worth checking out if you thinking of switching!

Cons

There are a few items we asked to add or improve, and many items the Fitli team has already added or fixed. It's a process to prioritize requests, so we understand that as a new and smaller company improvements will take time. Plus, their customer service is so great, (and even though it can be a bit frustrating for us admin) it is worth the wait to see what improvements are up and coming. I know that for our customers it has been a good transition from MindBody (where we were before), but there are lots of requests for Android app (which they are working on). It is a bit confusing to some users at times, but we've been able to help resolve questions pretty quickly.

January 2018

Courtney from LSUHSC-NO Wellness Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Fitli has made my job much easier and a lot less stressful!!

It allowed our users to have a more hands on experience in scheduling their sessions. Our previous software did not allow them to cancel sessions or be added to a waitlist if a class was full. It has made my job a lot less stressful!

Pros

Everything! We are a university and we were looking for a software that would allow our members to sign up for Reformer classes online. We had a lot of specifications and features we wanted/needed. The Fitli team was more than accommodating and even went as far as to add new features to benefit us specifically. The customer service has been outstanding! Our customers love how user friendly the software is. The Fitli team has done a great job of creating a wonderful software as well as creating a long standing relationship with their customers. It is very rare to find a company that will reach out to you simply just to see how things are going or inquire if there is anything they can improve upon.

Response from fitli of Fitli

Replied January 2018

Go Tigers! :)

January 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Fitli is an excellent scheduling software

Pros

I enjoy how simple it is to use. It was very easy to learn and helps me stay organized with my appointments.

Cons

Sometimes it is a bit slow to load but it seems there are constant upgrades so I'm sure it will improve.