Fitli Software


 

Fitli is a cloud-based club management solution suitable for small and midsize businesses. It helps users book appointments, advertise club services and manage classes. A dedicated mobile app helps users remotely engage with clients.

With the Fitli mobile app, clients can view current class schedules, book their desired class time slots and pay. This functionality may also be embedded in fitness clubs' websites, meaning clients can interact with clubs through either platform. Employees that use Fitli will also be able to use the software to manage their schedules and perform other basic administrative tasks.

Upon purchase, users can expect a personal setup from Fitli’s team, which helps with customer and product migration, as well as general system integration. This team will also provide round-the-clock customer service and support via email or phone. Fitli is available for purchase on a monthly subscription basis.

 

Fitli - Explore classes
 
  • Fitli - Explore classes
    Explore classes
  • Fitli - Schedule
    Schedule
  • Fitli - Search classes
    Search classes
  • Fitli - Pricing
    Pricing
  • Fitli - Session bank
    Session bank
Supported Operating System(s):
Web browser (OS agnostic)

32 Reviews of Fitli

Showing 1-20 of 32

 

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Monica from Wholesale

April 2018

April 2018

Absolutely simple and easy to use

Ease-of-use

Functionality

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Pros

I loved that this software allowed me to participate in a free trial, gave me great insight to how everything worked! I loved it!

Cons

I did not experience any cons, however some people did request better accessibility for android users!

Review Source: Capterra
 

Matt from TYM Agency

April 2018

April 2018

Easy and efficient interface to work with

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Pros

So simple to set up on our website and the scheduling was very easy to maintain,
Customer service was fast and thorough as well.

Cons

Unfortunately our home studio wasn't utilized as planned, as the main instructor was too busy with her other studio classes and did not use the software as much...

Review Source: Capterra
 

Shauna from Dok Fit

March 2018

March 2018

Amazing!

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Pros

Easy to use for both myself and my clients, which has increased my profits. Super Customer oriented.

Review Source: Capterra
 

Jade from Exercise in Disguise Fitness

March 2018

March 2018

Awesome, easy to use program that has made running my studio a breeze!

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Pros

Amazing price, easy setup, comprehensive easy to use program and the best customer service ever! All of the features have made managing my fitness studio a lot easier.

Cons

I don't have very many cons but I would like it if there was a version of the app for Android users. All of my customers with iPhones are very happy with the accessibility. Just wish i had that for my Android users.

Review Source: Capterra
 

Dawn from Next Page Fitness

March 2018

March 2018

Really glad I switched!

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The quick and easy responses from them to correct any issues that come up. Reduced price....saving a ton of money compared to Mindbody!

Pros

The customer service is top notch! This makes this company stand out from the rest. The price...also another HUGE benefit.

Cons

The only thing right now is a way to sign in when clients get to the gym. However, they stated they will be working on that and adding it soon.

Review Source: Capterra
 

Kelly from Fit Now
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

I switched from Mindbody to Fitli over a year ago. Best decision! Excellent program great price!

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Pros

I love that they continue to upgrade and add new features. The support staffs have been incredibly helpful as I navigate my way through this new technology. I am not very tech savvy and they have been very patient and helpful.

Cons

My biggest beef is that I cannot back-date when someone pays their membership. If their membership dues are payable on the 5th of the month and I don't get their payment until the 9th their membership that month starts on the 9th. I wish I could go back and change the date to reflect their actual due date.

Review Source: Capterra
 

Meghann from Koppele Method
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

It has been positive and an easy transition

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Scheduling, payment, and affordable.

Pros

I like the payment processing and the customer service is wonderful. I was using Mindbody online and their price increase was not worth the services I was currently using. I feel Fitli has all the features I need and is much for affordable for a small business.

Cons

I do not like how you have to pay upon scheduling. I have a lot of clients that pay per sessions but I see them weekly. It would be much easier if I could schedule them in advance without having to charge them. The owner is aware of this and was very accommodating to try and remedy the situation for me, which I appreciated.

Review Source: Capterra
 

Lynne from Aloft Aerial Fitness

February 2018

February 2018

Perfect for small business

Ease-of-use

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For a very affordable price, I have customers who can easily pay for and schedule classes. Teachers are notified when they have students sign up. It's easy to create a schedule, cancel sessions and notify students of changes.

Pros

Fitli has been perfect for my business. The beauty is in the simplicity and ease of use. They are also super responsive to questions and suggestions. Fitli is RELIABLE. My clients find it straightforward and easy to use. The software is easy to set up and use. It also is very affordable.

Cons

The Fitli app is only available on IOS. It would be nice to be able to customize emails to my customers.

Review Source: Capterra
 

Tracy from Personal Trainer

February 2018

February 2018

Great app and great service

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Pros

Low CC transaction fees. Always adding new features. Customer service will waaay exceed your expectations

Cons

Needs client folders to place former clients separate from current.
No way to delete clients from main list.

Review Source: Capterra

  Response: fitli, Fitli

Date: February 2018

February 2018

 

Thanks for the review and feedback Tracy! We have updates to the Customer management functionality in the plan for a little later this year after some other big improvements I know you will like.

 

Mandy from Made for Movement Pilates

February 2018

February 2018

I am very satisfied with the services and support Fitli provides.

Ease-of-use

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Pros

The value, technical support, and the fact that the majority of my clients transitioned to the software easily. Many of them report preferring it to the previous system.

Cons

It would be helpful if family members could share accounts and if discounts/price adjustments were possible without a code.

Review Source: Capterra
 

Andrea from Fit Moms on the Move, LLC
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Great Value, Excellent Customer Support, Growing Company

Ease-of-use

Functionality

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Pros

The customer service is amazing. They are a small support team, so you know who will answer your questions. They are speedy in their responses, and give very thorough and clear answers. They are very open to learning your company needs and do everything they can to help you problem solve issues.
The pricing structure is very reasonable for what you get.
While there is certainly room for improvement on certain features (which they are constantly working to add and improve on), the format is clean and easy to use and find things.
This is a pretty basic software, but I think the majority of business owners would benefit from using Fitli as long as they don't need something super complicated. Plus, as stated, they have been improving and adding more features... I believe it worth checking out if you thinking of switching!

Cons

There are a few items we asked to add or improve, and many items the Fitli team has already added or fixed. It's a process to prioritize requests, so we understand that as a new and smaller company improvements will take time. Plus, their customer service is so great, (and even though it can be a bit frustrating for us admin) it is worth the wait to see what improvements are up and coming. I know that for our customers it has been a good transition from MindBody (where we were before), but there are lots of requests for Android app (which they are working on). It is a bit confusing to some users at times, but we've been able to help resolve questions pretty quickly.

Review Source: Capterra
 

Courtney from LSUHSC-NO Wellness Center
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Fitli has made my job much easier and a lot less stressful!!

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It allowed our users to have a more hands on experience in scheduling their sessions. Our previous software did not allow them to cancel sessions or be added to a waitlist if a class was full. It has made my job a lot less stressful!

Pros

Everything! We are a university and we were looking for a software that would allow our members to sign up for Reformer classes online. We had a lot of specifications and features we wanted/needed. The Fitli team was more than accommodating and even went as far as to add new features to benefit us specifically. The customer service has been outstanding! Our customers love how user friendly the software is. The Fitli team has done a great job of creating a wonderful software as well as creating a long standing relationship with their customers. It is very rare to find a company that will reach out to you simply just to see how things are going or inquire if there is anything they can improve upon.

Review Source: Capterra

  Response: fitli, Fitli

Date: January 2018

January 2018

 

Go Tigers! :)

 


January 2018

January 2018

Fitli is an excellent scheduling software

Ease-of-use

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Pros

I enjoy how simple it is to use. It was very easy to learn and helps me stay organized with my appointments.

Cons

Sometimes it is a bit slow to load but it seems there are constant upgrades so I'm sure it will improve.

Review Source: Capterra
 

Julia from Body and Mind Studio
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Amazing customer service and support! Love how user friendly the program is as well!

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I enjoy that the software is able to keep track of my client's class packages.

Pros

I like how easy it is to use the program! Also, any time that I have any questions or concerns, Customer service agents are available and answer my questions quickly. Amazing customer service and support!

Review Source: Capterra
 

Dawn from Leash Your Fitness

January 2018

January 2018

Amazing!!

Ease-of-use

Functionality

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Pros

I just left MindBody because it was 1/ getting too complicated with too may features 2/ extremely expensive. I did a lot of research on different registration platforms and Fitli had everything that I need. It is super easy and VERY affordable. It has recurring payments. Nice calendar. Reports. Phone App. No merchant account to deal with. And the customer service is amazing!

Cons

They are constantly upgrading so I look forward to a business app and recurring sign ups for my customers but they are definitely not deal breakers.

Review Source: Capterra
 

Tracey from Heart Soul and Mind Yoga
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Fitli has been great in helping me keep track of customers, sales, and evaluate success!

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Saves me so much time!

Pros

Easy to use. Customers can make bookings and payments on their own (which also gives me the ability to correspond with them prior to a class or session if needed). Reports that are available are very helpful! Support is fantastic!

Cons

It took a little getting used to the language of the software but not much else! I am interested in seeing more monthly reports being developed.

Review Source: Capterra
 

Rachael from Favored Life
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Opposite of Mind Body (A Good Thing, I Swear)

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Functionality

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fitli takes so much stress off my life. I don't need to worry about booking clients, processing payments or managing wait lists. Any request I make gets added to the list of updates. I don't know how many clients fitli manages, but I often feel like I am one of only a handful. I am so grateful for their kindness and attentiveness to ensuring that my business prospers through the support of their software.

Pros

fitli had me up and running within an hour - that was incredible. No complicated back-end setup, no processing wait times, no complicated procedures. I asked a few questions, agreed to an overview and within 24 hours my website was fully functional and ready for booking., with a no-negotiating-needed free trial.

The customer service is exceptional. They not only offer online chats, e-mail correspondence and phone conversations but they also make themselves available to respond to each request, sometimes even in the "off" hours. They are kind, prompt and even, at times, hilarious - because we all need a little hilarity in our lives.

Cons

The business is building, so they haven't figured out everything just yet. While there is a long list of "coming soon" updates, they absolutely prioritize big, unforeseen issues and work quickly to resolve anything that will impede one's business. No Android app is available but the iPhone app is pretty useless for back-end users, so it's not a big deal.

Review Source: Capterra
 

Brande from iSwimin10
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

You can't find customer support better than this! Both for me (the business owner ) and my clients!

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Functionality

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Easier to schedule clients so I can focus on other stuff

Pros

Best value for a small business. Run by people who actually care and want to keep making improvements. Easy to use for everyone.

Cons

My particular situation is a little different, I run a program for kids so the booking could be designed with that in mind better. However, the owners are always taking my feedback into consideration and I believe one day this will be even a better tool for people like me. It still works fine for my situation, I just had to make a few adjustments.

Review Source: Capterra

  Response: fitli, Fitli

Date: June 2017

June 2017

 

Thanks Brande! We will definitely get the parent/child functionality. So much to do and so little time.

 

Lora from Studio Fitness Fallston

March 2017

March 2017

Excellent Customer Service

Ease-of-use

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A fantastic staff willing and able to help you set up and maintain your account. The website and app is easy to use and constantly updating to accomodate needs of the clients!

Review Source: Capterra
 

Kennya from Vivé By Design, llc Fitness & Dance

March 2017

March 2017

Great Experience

Ease-of-use

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I am very excited to work with fitli. they are so helpful and quick to respond to any questions I may have. It's a direct communication. They also listen to the users needs and concerns and act quickly to resolve the needs and concerns.

Review Source: Capterra