Glofox is a gym and studio management and app solution, designed to cater to the unique needs of gyms, fitness, yoga and pilates studios. The solution helps gym and studio owners improve admin tasks such as class scheduling, member management, billing, reporting and check-in.

Glofox allows gym and studio owners to drive bookings through a dedicated Member App on iOS and Android devices. Members can book and pay for classes, courses, appointments and memberships through a mobile app and a website portal. The same portal can be connected to the social media pages, so members can book and pay straight from the social media accounts. The solution helps users keep track of schedules, memberships, bookings and payments.

Glofox provides a reporting feature that helps users review key metrics such as membership sales, attendance rates and failed payments. Users can also keep their members engaged and inform them of changes through app notifications and messages. Pricing is per month and paid quarterly.



157 Reviews of Glofox

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 157 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2018

Nightmare of an app! Nothing works peorperly. Issues daily

Pros

The marketing campaign was nice. The discounted prices were nice. The app looked clean. What the app and glofox claimed to do seems very useful. However, the reality is quite different.

Cons

The issues are far too many and far too frequent, but here is a summary:

1. Customers are still unable to book some classes

2.All the reports are completely wrong. From revenue generation, to members, to leads, to no shows, literally nothing works.

3. We have a huge discrepancy in our revenue. 2/3 of the revenue reported by glofox is wrong.

3. Memberships don’t work

4. Promos don’t work

5. Clients have been wrongly charged

6. We aren’t able to call customer support for help because they almost never answer

7. It takes forever for glofox to finally fix very urgent issues that are hurting our operations. We still have some issues that are not solved yet.

You are far better off not having an app than having glofox.

Response from Glofox of Glofox

Replied December 2018

Firstly, thank you for the very honest review and feedback. It goes without staying that we have clearly not delivered on what was promised to you when you signed up with Glofox. I am sorry that you seem to have had such a bad experience with the platform. Usually in cases like this, something has gone wrong with the implementation of the software. There should be no valid reason why Members can’t book or buy a membership. This is the core functionality of the platform. Also our reporting only reflects the transactions in the software so it could not be the case that a proportion of the revenue report is wrong. We are very keen to work with you to resolve these issues but unfortunately, you did not leave your name with the review and we are unable to identify your account from the description. If you do read this response, please contact us on support@glofox.com and reference this review and a member of the team will contact you immediately to help resolve the issues Best regards Anthony Kelly Chief Customer Officer

November 2018

Christopher from Mr. Clone

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Good product with set up help

Pros

I like how they offer you the support on set up for 1.5 hours.. It makes my job easier for my clients that I refer over to get their POS software. Easily get your store up and running with some awesome features USA hours and 24/7 customer service which I have not had to use yet..

Cons

Just my personal opinion I just hate to pay a monthly fee but for what you are getting in this package compared to others.. Must say the value is there

November 2018

Ronan from 3XB Training

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Perfect fit for my classed based fitness business!

The platform enabled to grow my business from zero to profitable in under 6 months. While there were some bugs on the legacy app/software these have been ironed out and I have not had an issue in several months.

Pros

Easy for customers to use and pay
Easy for me to set up
Great new leads management feature just launched
Great in app marketing features
Easy website integration
I have recommended this software to a friend and they are switching their entire plaform to Glofox.

Cons

There are a few reports I'm after that I've heard are on the way.

October 2018

Heather from The Body Barre

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Easy to use and support is very helpful!

I would recommend Glofox because they are working to fix the things that are missing and are making improvements to the software. Plus it is so easy to use!!!

Pros

User friendly, Support is prompt and helpful, clients with membership find it easy to book class, check in kiosk is great, very easy to use and set up.I am not a tech person and I had no trouble. I had a glofox specialist help me with any questions and set up for the first month. I can still contact him now if I need anything

Cons

missing some features that would be helpful when holding free events, app tells new clients that they are not eligible for a class instead of redirecting them to membership or package options so clients have to go to memberships first before they can book a class, needs to be all one step. no good way to have childcare schedule so have to set it up as a class and clients get confused.

October 2018

Tony from YMCA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Run your business in the palm of your hands!

Pros

I don't have to be at the gym to handle all the business part of life. I can do it at the beach!

Cons

If you don't take your time to look through all the options it can be difficult to navigate through it.

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Convenient app

Pros

I use it to register for fitness classes on the go. So convenient!

Cons

Nothing. Everything works great and smooth!

September 2018

Mohammed from MYGYM

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Amazing Membership Management System

Pros

Super easy to use and the app associated makes its great for our members (booking classes, check push notifications from us, and paying for services).
Support are awesome, our account manager is the man, always ready to help us through any problems or questions.

Cons

Like any new software system, just takes getting used to, but other than that nothing that bad. Support team are amazing and help you through it all.

September 2018

Adam from 28:Tenn Fitness, LLC

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

I May Be the Wrong Guy to Ask

Although I've invested little time in becoming more proficient, the support provided by my representative, has been good.

Pros

I like most that it keeps track of my appointments. Specifically, how many sessions a client has left and when clients' memberships expire. That being said, creating and selling memberships, including charging, is a fantastic feature.

Cons

Although I find it a little confusing at times, e.g., creating a membership, class, or course, admittedly, I've invested little time in becoming proficient in this.

August 2018

Karen from Fitness gym

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2018

Glofox for Gym Users

Pros

Easy to use
Easy to set up classes, courses etc
Easy to see all members in one place
Communicate to all users

Cons

would like to see better reports
For maybe there be an option to have like a clock in key ring or card for members to use when enter the gym
and option to have this on tablet for members to check themselves into class, as a lot of time is wasted on this manually

August 2018

Marianne from The Joy of Yoga

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

I'm a big fan

Loved it. It was fun dealing with the team and the software is a doddle.

Pros

It's simple, streamlined and integrates well with the app.

Cons

Oh there are a few mismatches between the web and the app (non-branded) and the lack of ioS for GloFox Pro however I am confident these things will get ironed out.

July 2018

Vanessa from Bobbi's Pole Studio

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

A breath of fresh air

I actually believe that their after sales service would be as good as their caring "sales" experience because even though support team knew it wouldn't work for me he still really helped me, and took the time to work out what I wanted to see if they could do what I needed in the future and pointed me in the right direction, companies like this are few and far between, I WANT to work with them! I'm a raving fan even though they can't help my weird business model!! x

Pros

After contacting 18 CRM companies (and getting robot responses) Glofox was immaculate! support team truly took the time to understand my business and was so honest and helpful, can't rate them highly enough

Cons

It doesn't fit with my business at the moment (I'm a tricky customer) but hell, if it did, I'd be with them 100%....I really rate them

July 2018

Kellie from KD Fitness

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

GLOFOX is the new GO TO

I would really recommend Glofox for anyone interested in bringing booking systems online to their gym etc. We love it and our members find it so handy to use.

Pros

Glofox is easy to use & the webinars are brilliant help to getting set up! Been using it in our gym the past few months and we've had zero issues. Any query I had, I was replied to ASAP which was great.

Cons

tbh i've no cons about this app. Glofox is so easy to use and I would recommend to anyone asking about it.

July 2018

Audrey from Urban Asanas

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Happy we made the switch!

We spent a long time researching different studio software options and Glofox has definitely helped us make big technological strides forward from the app to check in kiosk capabilities. Though the retail aspects are second tier, these aren't our top priorities either at the moment. Would definitely recommend trying the demo and exploring Glofox to other yoga studios.

Pros

The interface for both our staff and students has been far more intuitive and easy to use than our last program. The reporting is clear and the app has inspired more online bookings for classes. Check in is starting to run more smoothly giving our teachers more time to focus on class and less time dealing with frustrations with a clunky system at the desk. The way the system is set up also allows individuals to navigate it in different ways that make the most personal sense to them rather than forcing everyone to learn the exact same steps. Customer service has been very attentive and responsive as we've made the transition to Glofox which is much appreciated. We have felt supported through the whole process so far. The more we learn about the program the more customized we've made it to our needs which has been great.

Cons

The only cons so far are minor tech capabilities we're hoping to see evolve soon. You can only sell one retail item at a time, though there are some work arounds. We would also like to be able to check our teachers and staff into class and sell them retail items without creating separate student profiles. In the grand scheme of operations these are small details that haven't derailed us and we look forward to seeing upcoming changes with the program.

July 2018

Conall from Fe fitness rathfarnham

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Good product

Great product and would recommend to a friend.

Pros

Makes running my gym alot easier. And the customer support (Adam) has been very helpful and understanding with it.

Cons

There is absolutely nothing wrong with this product. Sometimes there is issues with the app but I feel they are just some small glitches and seem to get fixed within the day.

June 2018

Wendi from FIT & FIT-X

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Great for small fitness centers

Glofox is simple and easy to use. If you have questions their support team is fast and are able to help with any issues.

Pros

The app on the phone so I am able to track attendance and emails letting me know who has signed up for what class is awesome.

Cons

When there is an issues for instance with the app it could take till an update to be fixed. There are no other cons.

May 2018

Kieran from SOFplatinum

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

So far so good, easy to use and easy to communicate with the support staff.

Pros

Easy to use. Fast check out process. Easy to build a profile for clients and generate payments. Much more user friendly when compared to other products on the market.

Cons

So far no major problems. Occasional glitch on the integration end when uploading our POS from our website.

May 2018

Darin from Unique Health and Fitness

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

The support team have been absolutely brilliant and made the transition so easy.

Pros

The ability to see revenue and also to be able to see what payouts are on the way to my bank. It just helps with managing the business so much better.

Cons

I would like to be able to have a section where the client can view their fitness details and the ability to sell online content.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Amazing Customer Experience

Pros

This is the first review I've ever written for a software I didn't purchase. I worked with the Glofox team to work through whether or not we could utilize the Glofox software for our mobile corporate wellness company - a very different use than the software is intended! While we had too many needs that were outside the normal functionality of the software, support team was amazing thinking partner in brainstorming ways we could make the service fit our needs. We also got to explore and get hands-on with the interface, and as a previous client of Mindbody, I was blown away by not only the aesthetics, but the functionality of their product for gyms/studios. If I were to open a brick-and-mortar, this would be the software I would use.

Cons

We did not fully utilize the software, so I can't say exactly. For our needs (not standard) we would have loved to see calendar sync and reminder emails.

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

How complicated became simple, finally we have a system that helps us generate business!

Pros

This software is customer friendly. It's layout is simple to use and once you understand the functions it's super fast which has meant staff training time is reduced as well as client training also.
I have all the key information I need to hand and when reconciling month end figures and performance it has over halved the time taken and improved the accuracy of reporting 100%.
The staff at Glofox have been fantastic from start all the way to support once we have launched. Marko was our project coordinator and his help and guidance has made the whole transfer feel seemless. The support staff are fast and really great at helping sort any queries we may have. The connection with stripe is working really well and has actually massively helped our cash flow as opposed to confusing direct debit charges and payment frequency's.
I'm yet to establish something wrong with this system and if we identify any areas that need adjusting the team at Glofox already seem ahead of the game.
The web integration is the easiest I've seen, having used mindbody previously I was astounded as to how simple this is, we can share direct links, you tube videos etc.

Cons

We are nearly and Month an Half into our full launch and as of yet I can't find anything I don't like about it.

April 2018

Brent from CrossFit Aiken

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Fantastic management software and a fantastic team as well.

Pros

It's easy to use, set up, and there is a great support team in place. The software allows me to focus more on training and less on making sure money is going where it needs.

Cons

There have been a few small drawbacks on lack of functions, like the ability to select individuals or groups for push notifications, but overall there haven't been any big issues so far.