Glofox Software


 

Glofox is a gym and studio management and app solution, designed to cater to the unique needs of gyms, fitness, yoga and pilates studios. The solution helps gym and studio owners improve admin tasks such as class scheduling, member management, billing, reporting and check-in.

Glofox allows gym and studio owners to drive bookings through a dedicated Member App on iOS and Android devices. Members can book and pay for classes, courses, appointments and memberships through a mobile app and a website portal. The same portal can be connected to the social media pages, so members can book and pay straight from the social media accounts. The solution helps users keep track of schedules, memberships, bookings and payments.

Glofox provides a reporting feature that helps users review key metrics such as membership sales, attendance rates and failed payments. Users can also keep their members engaged and inform them of changes through app notifications and messages. Pricing is per month and paid quarterly.

 

Glofox - Admin dashboard
 
  • Glofox - Admin dashboard
    Admin dashboard
  • Glofox - Booking list
    Booking list
  • Glofox - Custom member app
    Custom member app
  • Glofox - Mobile booking
    Mobile booking
  • Glofox - Mobile payments
    Mobile payments
  • Glofox - Report builder
    Report builder
Supported Operating System(s):
Web browser (OS agnostic)

130 Reviews of Glofox

 

Start your review of Glofox

Click to start
https://www.softwareadvice.com/club-management/glofox-review/
Software Advice Reviews (8)
More Reviews (122)

Showing 1-8 of 8

Nicholas from Jefferson University
Specialty: Gym
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great Value- Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer Service: It nice having a human to actually talk to when problems do arise. Being able to communicate with someone makes the PR that much better and alot easier to use and get help for the program.
Ease of use: This program is simple yet amazing. It is super easy to understand and really makes Clients and managers lives much easier

Review Source
 
 

Niamh from DIT Fit2Go Club
Specialty: Campus fitness centers
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Fit2Go Club App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Glofox developed a members management software with an integrated booking and payment system providing our fitness club with the perfect business solution.

Pros

The App is easy and convenient for our members to use.
The best feature of our new Fit2Go Club App is that it was a custom branded mobile app with our own branding that could be downloaded from both Google Play and Apple stores.

Cons

Ideal solution for our needs - no specific cons.

Advice to Others

Given that our primary demographic and the prevalence of App and mobile phone usage by students, this is the perfect solution for us.

 
 

Greg from High Definition Fitness
Specialty: Gym
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Booking/ Management application for smart phones

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

High Definition Fitness has been open for a little over two years. At the beginning, we took bookings for fitness classes over the phone. This became unrealistic as HD Fitness grew and grew. Glofox developed a booking application for the gym and it gives the power to members and 'pay as you go' clients to book fitness classes up to a week in advance without having to contact us directly.

Pros

The application has saved us a lot of time which can be utilised doing other tasks in the day to day running of the gym.

Cons

The staff at Glofox were always on hand to answer any questions we had regarding the app and their support network is top notch! Can't fault it!

Advice to Others

Glofox were a pleasure to deal with during the development stages of the app and with training on how to use it to our maximum benefit. So even if you're not really strong on the tech front, this will be the perfect solution for your gym.

 
 

Claire from Wicklow Yoga
Specialty: Yoga studio
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

It's made my life easier and my clients love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After doing a whole lot of research I came across Glofox. I have been signed up with them for a year now and to be honest I've not looked back.The software does everything I need and more.
Customer support is 100% and that has been consistent throughout the year. They have always been friendly, patience and very helpful, for that alone I would recommend them.
I love using the software but what is better is my clients love the app. I was redesigning my website and thought it was a novelty, but actually it has been much more than that.
I am very happy with Glofox and would highly recommended them.

Pros

It's easy to use, clients are really impressed with the app. Its cuts down on admin so saves me time. I can now reach everyone with push notifications and clients can be responsible for their own classes which again saves me a number of emails and calls.

Cons

I would use the shop if there was a shipping option. To allow therapists to be able to access their part of the app to adjust their personal schedule.

Advice to Others

Go for it!

 
 

Tricia from Devine Fitness
Specialty: Gym
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

So easy to use for both myself and my clients , thumbs up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm not very good with technical stuff so I didn't think an app would be good for me, might give more stress than it's worth. I was wrong , it's fool proof (example- ME !!!)

All my clients tell me how good and easy it is to use, I'd be lost without it now, 90% of my customers use it to book with me and I can see how classes are doing for the week ahead. Payments go through very speedy from customers. Can't fault it , wouldn't have a business without it now.

Pros

Easy to use

Cons

Payments don't reach my bank until the following week but I don't think that's Glofox's fault.

 
 

Junior from TA Fitness
Specialty: Gym
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Committed to helping your business succeed. 10/10 Glofox!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My experience with Glofox has been fantastic. The training was very easy to follow and their support team made sure I had everything I needed to get up and running - very understanding and always happy to help out with any queries.

Pros

The admin dashboard makes it really easy to keep track of my class schedule, memberships, payments and overall member activity. If you want to spend more time than ever before with your clients helping them achieve their goals, you need a system like this! The reporting section of the dashboard makes it effortless to monitor our performance: sales (by class, membership, course or even trainer), first time visits, bookings and attendances etc. This is great for identifying areas of the business that have room for growth. The app itself is so simple for our members to use. They can easily book their class or course and even pay for it straight through the app. If there's an update or news that I need to circulate fast, I can do it with the app, minus the hassle of calling up clients or wondering if they opened the email or not. These push notifications through the app are a great way to promote new classes or courses too. People see our messages on the home screen of their phone almost as soon as we send them and they can book in on the exact same platform. The perfect way to increase bookings and keep the momentum going! Not to mention, a great way to generate new leads. We can promote the app and encourage potential members to download it and get a taste of what we have to offer.

Cons

It would have been great if we found Glofox sooner!

Advice to Others

Don't overlook a software like this and what it could mean for your business. The team at Glofox are committed to helping you stay ahead of the competition. The value of that alone is so much more than what their competitors have to offer. 10/10 Glofox!

 
 

Emma from Yoga with Emma
Specialty: Yoga studio
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

It's Engaging and Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since opening my Yoga business 4 years ago, I found keeping my students engaged and keeping on top of my cash-flow was challenging. From working in some yoga studios I was using their online booking systems to check in students and payments. I found other systems cumbersome to do the most simplest task.
One studio I hold yoga classes was (and still is) using Glofox and thought this was so much easier to do book, check in and receive payments, all online! I contacted Anthony from Glofox and showed me how easy it is to set up, and share with my clients.


Pros

Payments are processed by another Irish company called Stripe. This is an additional module to the Glofox suite but it is coupled with the simplicity and seamless completion. This gives me and my clients an Excellent Customer Experience.

Cons

If I do encounter issues with memberships and sometimes issues with students not able to book a class, support is only an email away or on their website, with a very quick response it is sorted. No delay and supporting the above mentioned, Excellent Customer Experience.

Advice to Others

I would be happy to recommend Glofox to Freelance Yoga and Pilates teachers as well as existing Yoga studios.

 
 

Kacper from Lifestyle Studios
Specialty: Gym
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Excellent Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product, great customer service. Our members love the app, the first thing they always mention is the ease of use and professional design. It has everything we need from setting up membership subscriptions, pre-paid memberships to class bookings, courses, offers, promotions and much more. Delighted with the product, I would highly recommend Glofox to anyone looking for a membership management app.

 
 
 
Showing 1-20 of 122

Selvon from Xtreme Fitness (TCI)LTD

February 2018

February 2018

The software is simple to use. The staff I've interacted with were very knowledgeable and friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that the software is very simple to use and that it meets my needs. I love the customised app

Cons

That stripe is not available in my country (Turks and Caicos ). I would suggest that if glofox is going to used worldwide, then stripe should be as well

Review Source: Capterra
 

Joshua from Carter Fitness and Wellness

January 2018

January 2018

Customer service is outstanding!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Affordable and easy to use.

Pros

It is extremely easy to use and learn. Within the first day I was able to figure the majority of the services I would be using.

Cons

I wish I could sync my cash drawer to the software. When people pay cash or check it does not read within my cash drawer.

Review Source: Capterra

  Response: Glofox, Glofox

Date: February 2018

February 2018

 

Hi Joshua, thanks for sharing your positive experience with Glofox. You've been fantastic to work with and a pro at picking up the software! Thanks for sharing your wish list too - We'll be sure to pass it on to the product team for review! Yours in fitness, The Glofox Team.

 

Tara from Evolve Fitness

January 2018

January 2018

Everything has been great! So easy to use !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love how user friendly it is . No one has had an issue learning it yet .
Super friendly team there to help you in an instant
My clients have been loving the app and how streamlined and user friendly it is

Cons

I wish there was an ability to have clients sign the waiver online at time of setup in the gym
This would be really helpful
As an administrator being able to check reports and activities through the app would be great as well then I can keep monitored easily when I am not in the gym or if travelling

Review Source: Capterra

  Response: Glofox, Glofox

Date: February 2018

February 2018

 

Hi Tara, thanks for sharing your experience! It's great to hear that your clients find the app super user friendly :)

In regards to the waiver, thank you for this feedback! We will pass it on to the product team. Yours in fitness, The Glofox Team.

 

Stephen from My Yoga Waterford

January 2018

January 2018

Happy i made the switch to Glofox!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the visual appeal and layout of the software and how easy it makes it for people to book in online but also how easy it makes it for me to be able to allow clients to buy online courses and workshops as well as classes. (Senior account executive) contacted me initially when i was setting up in business but at that stage i had signed up with MBO and I wasn't going to change but fast forward a year and I actually got in touch with rep to talk about their software as my online sales weren't as strong as I wanted them to be. The changeover was made as painless as it could be, a lot of the credit for this has to go to my account manager and his customer support team, who are very good at what they do and I speak with rep on a regular basis which helps greatly when like me you're trying to grow your business. The partnership between Glofox and Yoga Alliance Professionals is also a big plus for me but in relation to growing my business, nothing tops having our own custom studio app which i am delighted to say is now starting to perform really well ( not much use having an app if you don't know how to utilise it or promote it and for this i have to thank account manager for showing me the way). i now feel like i have software that matches my ambitions for my business. It hasn't all been plain sailing but what is!. I really believe in Glofox and can see them going from strength to strength in the future.

Cons

The cons that i have experienced are simple, sometimes the software suffers from bugs but i know that Glofox work hard to eradicate this and in my experience the customer support team always have a solution to help you navigate around this until they find the problem so for me it's something i can live with as the updates and new additions to the software plus the fact that i can see through their reports, exactly where my business is growing.

Review Source: Capterra

  Response: Glofox, Glofox

Date: February 2018

February 2018

 

Hi Stephen! Great to hear that you're delighted with your decision to switch from Mindbody. It's been an absolute pleasure working with you and there's nothing better than watching your business grow and succeed! Yours in wellness, The Glofox Team

 

Ian from BFIT Belfast

January 2018

January 2018

The service we have received was first class.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is absolutely fantastic and couldnt be more straight forward to use. We were talked, with ease, the whole way through the process which made our transition very smooth. The difference in what we had previously to the Glofox system now is night and day. We have expanded our base membership by simply moving to this new system and see so much more potential in our growth now its been implemented.

Cons

We think the system as it is. We would like to see some additions that would help member tracking more efficient, but these are very minor points that would only improve the service further.

Review Source: Capterra

  Response: Glofox, Glofox

Date: February 2018

February 2018

 

Hi Ian, thanks for sharing a five star review! We're delighted to hear of your fantastic experience. We appreciate the feedback too - We'll be sure to pass it to the product team! Yours in fitness, The Glofox Team

 

Daneysa from Believe Fitness

January 2018

January 2018

We love Glofox! It has made our transition into this business so smooth.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Custom Members App. Our clients like the fact that they can get to know us, our schedule, book the classes and pay for memberships through there. On our side it's easier to market our business!

Review Source: Capterra

  Response: Glofox, Glofox

Date: February 2018

February 2018

 

Daneysa, thanks for sharing your experience -
We've loved working with you! Keep up the great work at Believe Fitness. All the best, The Glofox Team.

 

Gary from Adrenaline Human Performance Laboratory

January 2018

January 2018

Do not be fooled by reviews.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learned to trust those I know and not be realed in by a salesperson.

Cons

Software, customer care, support, lack of attention to detail from designers, I am a patient person but this app has taken me to the bitter end to build!

Review Source: Capterra
 

Paul from The Elite Fight Academy
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Brilliant service! Couldn't be happier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The day to day running of my gym has vastly improved

Pros

It's pretty much turned my gym around, I love the custom APP, where customers can book in for classes, The dashboard is simple and clean and so easy to use. I use Glofox all day everyday for my gym.

Booking clients, customers and managing my diary, to selling physical products, managing members, checking in members and so much more!

Cons

I would love to see a vast improvement on admin app, as on the phone the desktop site for the dashboard isnt great and admin login on the app has limited options.

Review Source: Capterra

  Response: Glofox, Glofox

Date: February 2018

February 2018

 

Hi Paul, thanks for sharing your experience with Glofox! Great to hear that the day to day running of your gym has really improved. We appreciate your feedback on the admin app too - we'll be sure to take it on board.

Yours in fitness, The Glofox Team.

 

Ronald from L.I.F.F.E. (Living In Faith and Fitness Everyday)

January 2018

January 2018

Glofox has been great ever since I took time to learn how to use it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that my clients find it friendly to use. I like the fact that it alerts you if you did something correct or wrong.

Cons

I don't like the fact that with the app. clients can't respond to the pushing out notifications and the fact that I can't either when using the app from my phone. However, I do know that you guys are in the processing of fixing this.

Review Source: Capterra

  Response: Glofox, Glofox

Date: February 2018

February 2018

 

Hi Ronald, thanks for the honest feedback - We really appreciate it.

It's great to hear that your clients find the app and website portal really easy to use. The member experience is crucial, so we'll always put it centre stage :)

Yours in fitness, The Glofox Team

 

Stuart from Fieldworks Gym

January 2018

January 2018

Glad I've made the change to Glofox

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use and set-up. Transferring across from Mind Body as we did was a very easy process for a much better value product. Website integration is fantastic.

Cons

There are a few bugs in the mobile app and as Glofox is newer on the market some features that would be handy to have are still in development. That said the team is very keen to hear feedback and suggestions so that they can be added and improved.

Review Source: Capterra

  Response: Glofox, Glofox

Date: February 2018

February 2018

 

Stuart, thanks for sharing your experience. There's nothing better than hearing that you're glad to have made the switch!

We also really appreciate your honest feedback. Our development team are working hard to improve your experience and build upon our feature set - Watch this space! You won't be disappointed.

Yours in fitness, The Glofox Team.

 

Zack from Mouvnation
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Glofox has helped me automate tasks and free up precious time I need to coach and manage my gym

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Precious time saved and increase in revenues. Clients love the independence from their computers they get from the App. I can get some basic info on class size while away from my computer

Pros

Customer service is personal and prompt. I feel that my issues are taken seriously and dealt with promptly. I also see that the service continues endlessly to improve

Cons

I would like to be able to force clients to update the App at each new build as this causes issues with Log ins

Review Source: Capterra

  Response: Glofox, Glofox

Date: February 2018

February 2018

 

Hi Zack,

Thanks for taking the time to write a review of Glofox! Great to hear that you're saving precious time and driving revenue upwards!

We really appreciate the feedback too, we'll be sure to pass it on to the product team.

Yours in fitness,
The Glofox Team

 

Angela from Lagree Fit Windermere

December 2017

December 2017

Amazing such a breeze. Consumer friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves me time and makes my customers happy

Pros

The simplicity of it. It's a breeze to use. Compared to other software it is in a level of its own as far as being owner and user friendly

Cons

The merchant fee per transaction , it hurts the business when you charge this much while your Competitors charge 2.7percent - you customers would refer you more and be happier.

Review Source: Capterra

  Response: Glofox, Glofox

Date: February 2018

February 2018

 

Hi Angela,

Thanks for taking the time to share your feedback. We'll be sure to take it on board!

Yours in fitness, The Glofox Team

 

Barry from Carrick Fitness Centre

December 2017

December 2017

Fantastic service. Extremely happy with the product and my entire experience with the Glofox team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

From the moment I applied for the demo call, I was sure Glofox was the right option for me. The sales rep I spoke with was Ed, who asked me what my current problems were while running my business. Once I'd outlined them, he showed me how Glofox was able to help me manage everything, take the stress out of the admin end of things and help me free up more time to do what I do...train people.
Once I chose to go ahead with the product, the customer success team were a great help in showing me how to use to app and dashboard to get the most out of it. They were always on hand to help with any questions that I had.
My biggest barrier to going with a management software earlier was cost, and this was one of the big questions I had but once I started the process, it was a no-brainer. The software has already paid for itself by helping me keep track of memberships and reducing lost revenue.

Review Source: Capterra

  Response: Glofox, Glofox

Date: December 2017

December 2017

 

Hi Barry, thanks for sharing your positive experience with the team! Great to hear that your investment in Glofox has already paid for itself. We've really enjoyed learning about your business and we're excited to help you take it to the next level! Yours in fitness, Marko | Customer Success Manager

 

Paul from Blast Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Looks fantastic. So simple to navigate and use. The customer service/design team are exceptional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the reports/statistics, monitoring performance and engaging with our members as a group or 121. The App is so simple to use and so effective from answering an inquiry to booking somebody into a class or taking out a membership. All the icons give you an opportunity to promote your Gym and why you should train at the Fitness Centre. From selling merchandise, protein, PT's, courses and booking classes has saved me so much time. In fact revolutionary. The biggest asset of Glofox is their team. The 121 interaction has been amazing. My customer support has listened to all my challenges, and sorted out solutions on our calls. If not able to sort out the problem he always comes back within 24 hours. Awesome Customer Service. Many companies need to learn from Glofox customer care. Thank You

Cons

Few issues with News /Courses Icon. In a number of occasions it took over 96 hours to remedy. I would like this to be reduced dramatically. Otherwise all positive,

Review Source: Capterra

  Response: Glofox, Glofox

Date: December 2017

December 2017

 

Thanks for sharing Paul! It's been fantastic to see your business transform in such a short time frame - Keep up the great work! Yours in fitness, Adam | Customer Success Manager

 

Frank from N FIT COMMUNITY GYM

December 2017

December 2017

Glofox are a company easy to work with and the system does what it says its going to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the software is so easy to use and the support is second to none . the members like the new app and they find it easy to download and use .

Review Source: Capterra

  Response: Glofox, Glofox

Date: December 2017

December 2017

 

Frank, thanks for writing a review! Great to hear that your members are enjoying seamless bookings and payments through your app! It has been an absolute pleasure working with you. Yours in Fitness, Adam | Customer Success Manager

 


November 2017

November 2017

Brilliant, helpful, easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact I have a branded app that is easy to use. It saves me a lot of time. I like the fact you can set up memeberships and credits easily.

Cons

I'd like to be able to process memberships through the app as well as the dashboard. The ability to cancel and add in classes/appointments in the app would be useful too.

Review Source: Capterra

  Response: Glofox, Glofox

Date: November 2017

November 2017

 

Thanks for sharing your Glofox experience! We'll be sure to share your feedback with our product team.

 

Amy from Bruntwood
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Quick & Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It does everything it's advertised to do and is so easy to set up and use. The customer support was very good, even when our deadline was very short - we were up and running in a couple of days following some very useful video call demonstrations.

Cons

Not a huge amount of customisation options, though I am told later versions of the software will allow for this.

Review Source: Capterra

  Response: Glofox, Glofox

Date: November 2017

November 2017

 

Hi Amy, thanks for taking the time to write a review of Glofox! We've really enjoyed learning about Bruntwood. You've been fantastic at communicating your business needs and picking up the system. We also appreciate that you've been so open to feedback and suggestions. Overall, we're delighted to hear that you're enjoying the experience as much as we are!

Marko | Customer Success Manager at Glofox

 

Chrisi from The Yoga Space London

November 2017

November 2017

Looks great - Easy to use - great value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

From a yoga studio owner perspective I love...
1. The customer service - having an actual human I can contact in case I need support who can respond quickly. A revelation!!!
2. Ease of use for my clients - the system is super intuitive and 98% of clients just started using it without any further queries or issues.
3. Ease of use as a manager - quick and easy to update, it is very straightforward compared to similar yoga studio management software out there. No hidden boxes or options - it just does what I need it to do!
4. Coming from a pen and paper system Glofox has saved me so far on average 5 hours of admin time a week.
5. Price - WAY better value for money compared to its competitors. Depending on subscription level it is much cheaper OR includes much more functionality than the leading yoga studio CRM.

Cons

As it has not been around THAT long compared to other yoga studio CRM software there are some functionalities that still need to be added but there are always workarounds and I have 100% faith in the Glofox team that they will catch up in the next months (they are pretty ace!).

Review Source: Capterra

  Response: Glofox, Glofox

Date: November 2017

November 2017

 

Chrisi, thanks for sharing your experience! It has been an absolute pleasure working with you -
You picked everything up so fast. Keep your invaluable product feedback coming our way!

Adam | Customer Success Manager at Glofox

 

Ben from Body Coaching
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Seamlessly enjoyable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the one on one support from the entire team makes my feel like I can face all of my queries without any hesitation and the confidence that I am making the right decisions.

Review Source: Capterra

  Response: Glofox, Glofox

Date: October 2017

October 2017

 

Hi Ben, thanks for sharing your experience! It's great to hear that you're making better business decisions with Glofox. It has been an absolute pleasure working with you. Yours in fitness, the Glofox team.

 

Jason from Elmira Fitness Center
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great support team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a much higher functioning software than our current software. I really like how interactive it is.

Pros

It's very easy to navigate. Interactions with customers are quick and efficient. Software is very customer friendly and interactive.

Review Source: Capterra

  Response: Glofox, Glofox

Date: October 2017

October 2017

 

Jason, thanks for sharing a review of Glofox! We're delighted to hear that you're finding our functionality much better than your old software. Should you have any questions, feel free to reach out to us on support@glofox.com. Yours in fitness, The Glofox Team.