Glofox software


149 reviews(4.5/5)
149 reviews(4.5/5)

Glofox is a gym and studio management and app solution, designed to cater to the unique needs of gyms, fitness, yoga and pilates studios. The solution helps gym and studio owners improve admin tasks such as class scheduling, member management, billing, reporting and check-in.

Glofox allows gym and studio owners to drive bookings through a dedicated Member App on iOS and Android devices. Members can book and pay for classes, courses, appointments and memberships through a mobile app and a website portal. The same portal can be connected to the social media pages, so members can book and pay straight from the social media accounts. The solution helps users keep track of schedules, memberships, bookings and payments.

Glofox provides a reporting feature that helps users review key metrics such as membership sales, attendance rates and failed payments. Users can also keep their members engaged and inform them of changes through app notifications and messages. Pricing is per month and paid quarterly.

Supported Operating System(s):
Web browser (OS agnostic)

149 Reviews of Glofox

Showing 1 - 20 of 149

Start your review of Glofox

Click to start
  • Karen from Fitness gym

    Number of employees: 2-10 employees

    August 2018

    Glofox for Gym Users

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use
    Easy to set up classes, courses etc
    Easy to see all members in one place
    Communicate to all users

    Cons

    would like to see better reports
    For maybe there be an option to have like a clock in key ring or card for members to use when enter the gym
    and option to have this on tablet for members to check themselves into class, as a lot of time is wasted on this manually

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marianne from The Joy of Yoga

    Number of employees: 2-10 employees

    August 2018

    I'm a big fan

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Loved it. It was fun dealing with the team and the software is a doddle.

    Pros

    It's simple, streamlined and integrates well with the app.

    Cons

    Oh there are a few mismatches between the web and the app (non-branded) and the lack of ioS for GloFox Pro however I am confident these things will get ironed out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Vanessa from Bobbi's Pole Studio

    Specialty: Health club

    Number of employees: 11-50 employees

    July 2018

    A breath of fresh air

    Ease-of-use
    Functionality
    Quality
    Support

    I actually believe that their after sales service would be as good as their caring "sales" experience because even though support team knew it wouldn't work for me he still really helped me, and took the time to work out what I wanted to see if they could do what I needed in the future and pointed me in the right direction, companies like this are few and far between, I WANT to work with them! I'm a raving fan even though they can't help my weird business model!! x

    Pros

    After contacting 18 CRM companies (and getting robot responses) Glofox was immaculate! support team truly took the time to understand my business and was so honest and helpful, can't rate them highly enough

    Cons

    It doesn't fit with my business at the moment (I'm a tricky customer) but hell, if it did, I'd be with them 100%....I really rate them

    This review was submitted organically. No incentive was offered
    Review Source
  • Kellie from KD Fitness

    Specialty: Gym

    Number of employees: 2-10 employees

    July 2018

    GLOFOX is the new GO TO

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would really recommend Glofox for anyone interested in bringing booking systems online to their gym etc. We love it and our members find it so handy to use.

    Pros

    Glofox is easy to use & the webinars are brilliant help to getting set up! Been using it in our gym the past few months and we've had zero issues. Any query I had, I was replied to ASAP which was great.

    Cons

    tbh i've no cons about this app. Glofox is so easy to use and I would recommend to anyone asking about it.

    This review was submitted organically. No incentive was offered
    Review Source
  • Audrey from Urban Asanas

    Specialty: Yoga studio

    Number of employees: 2-10 employees

    July 2018

    Happy we made the switch!

    Ease-of-use
    Functionality
    Quality
    Support

    We spent a long time researching different studio software options and Glofox has definitely helped us make big technological strides forward from the app to check in kiosk capabilities. Though the retail aspects are second tier, these aren't our top priorities either at the moment. Would definitely recommend trying the demo and exploring Glofox to other yoga studios.

    Pros

    The interface for both our staff and students has been far more intuitive and easy to use than our last program. The reporting is clear and the app has inspired more online bookings for classes. Check in is starting to run more smoothly giving our teachers more time to focus on class and less time dealing with frustrations with a clunky system at the desk. The way the system is set up also allows individuals to navigate it in different ways that make the most personal sense to them rather than forcing everyone to learn the exact same steps. Customer service has been very attentive and responsive as we've made the transition to Glofox which is much appreciated. We have felt supported through the whole process so far. The more we learn about the program the more customized we've made it to our needs which has been great.

    Cons

    The only cons so far are minor tech capabilities we're hoping to see evolve soon. You can only sell one retail item at a time, though there are some work arounds. We would also like to be able to check our teachers and staff into class and sell them retail items without creating separate student profiles. In the grand scheme of operations these are small details that haven't derailed us and we look forward to seeing upcoming changes with the program.

    This review was submitted organically. No incentive was offered
    Review Source
  • Conall from Fe fitness rathfarnham

    Specialty: Gym

    Number of employees: 1 employee

    July 2018

    Good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great product and would recommend to a friend.

    Pros

    Makes running my gym alot easier. And the customer support (Adam) has been very helpful and understanding with it.

    Cons

    There is absolutely nothing wrong with this product. Sometimes there is issues with the app but I feel they are just some small glitches and seem to get fixed within the day.

    This review was submitted organically. No incentive was offered
    Review Source
  • Wendi from FIT & FIT-X

    Specialty: Gym

    Number of employees: 1 employee

    June 2018

    Great for small fitness centers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Glofox is simple and easy to use. If you have questions their support team is fast and are able to help with any issues.

    Pros

    The app on the phone so I am able to track attendance and emails letting me know who has signed up for what class is awesome.

    Cons

    When there is an issues for instance with the app it could take till an update to be fixed. There are no other cons.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kieran from SOFplatinum

    Number of employees: 2-10 employees

    May 2018

    So far so good, easy to use and easy to communicate with the support staff.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use. Fast check out process. Easy to build a profile for clients and generate payments. Much more user friendly when compared to other products on the market.

    Cons

    So far no major problems. Occasional glitch on the integration end when uploading our POS from our website.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Darin from Unique Health and Fitness

    May 2018

    The support team have been absolutely brilliant and made the transition so easy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to see revenue and also to be able to see what payouts are on the way to my bank. It just helps with managing the business so much better.

    Cons

    I would like to be able to have a section where the client can view their fitness details and the ability to sell online content.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Amazing Customer Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is the first review I've ever written for a software I didn't purchase. I worked with the Glofox team to work through whether or not we could utilize the Glofox software for our mobile corporate wellness company - a very different use than the software is intended! While we had too many needs that were outside the normal functionality of the software, support team was amazing thinking partner in brainstorming ways we could make the service fit our needs. We also got to explore and get hands-on with the interface, and as a previous client of Mindbody, I was blown away by not only the aesthetics, but the functionality of their product for gyms/studios. If I were to open a brick-and-mortar, this would be the software I would use.

    Cons

    We did not fully utilize the software, so I can't say exactly. For our needs (not standard) we would have loved to see calendar sync and reminder emails.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    How complicated became simple, finally we have a system that helps us generate business!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is customer friendly. It's layout is simple to use and once you understand the functions it's super fast which has meant staff training time is reduced as well as client training also.
    I have all the key information I need to hand and when reconciling month end figures and performance it has over halved the time taken and improved the accuracy of reporting 100%.
    The staff at Glofox have been fantastic from start all the way to support once we have launched. Marko was our project coordinator and his help and guidance has made the whole transfer feel seemless. The support staff are fast and really great at helping sort any queries we may have. The connection with stripe is working really well and has actually massively helped our cash flow as opposed to confusing direct debit charges and payment frequency's.
    I'm yet to establish something wrong with this system and if we identify any areas that need adjusting the team at Glofox already seem ahead of the game.
    The web integration is the easiest I've seen, having used mindbody previously I was astounded as to how simple this is, we can share direct links, you tube videos etc.

    Cons

    We are nearly and Month an Half into our full launch and as of yet I can't find anything I don't like about it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brent from CrossFit Aiken

    April 2018

    Fantastic management software and a fantastic team as well.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy to use, set up, and there is a great support team in place. The software allows me to focus more on training and less on making sure money is going where it needs.

    Cons

    There have been a few small drawbacks on lack of functions, like the ability to select individuals or groups for push notifications, but overall there haven't been any big issues so far.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Robert from Spartan academy

    March 2018

    Glowfox ahould have 6 stars not 5. Their customer service & professionalism is their main strength.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is extremely easy to use. A child could run your company! The interface that the customers see is direct and easy to follow. This reduces my time of answering questions. The app mails me if anyone missed a payment and makes it very easy identify who has paid and when.

    Cons

    My only problem is not with the app, it's with Stripe. Sometimes the money takes up to 7 days to hit my account but again nothing to do with GloFox

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Karan from ASU

    March 2018

    A good software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the membership management part of the software. It really makes things so easy for us.

    Cons

    I have started using it very recently so I cannot comment on the cons of it. Really liking it till now.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from Fitzwilliam LTC

    March 2018

    Some stumbles to begin with but now they meet and exceed expectations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use for members and administrators. Members can intuitively and comfortably figure out how to use the app. It provides our members with an equitable way to sign-up for free classes while also cancelling. The app continues to improve with each passing month

    Cons

    More data review options for administrators to analyze . Unable to build as many profiles around who is attending the classes. More filter options needed.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    Partnering with Glofox has been the single best decision we have made in our business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We made the mistake of trying to manage our own CRM when we launched our gym. Within 4 weeks of opening we realized this was a huge mistake. We considered many platforms and software company partners to improve our efficiency. The Glofox integrated platform for booking, communication, CRM and payments has given our customers a fantastic experience, interface and reliability when booking and paying. For us it saves us countless hours each week, works efficiently on the go, in the gym and literally on the studio floor whilst coaching. Every technology has an occasion gremlin but if so any problem is quickly remedied by their great team, who work as hard for you, as you do for your own customers.

    Cons

    Our own company branded Glofox app, the most expensive solution, did take slightly longer than we hoped to get finished, only a few days late, mainly because of Apple app store slowness but it was worth the wait in the end.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joseph from Prime Personal Training

    Number of employees: 1 employee

    March 2018

    as a business this software has allowed our company to grow to a larger client base

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Allowed us to grow a larger client base

    Pros

    The software is easy to use for both us and the client. The online booking system is now integrated with our website which s a huge plus .

    Cons

    there are not to many things we dont like about the soft ware. The only small problem is if we have a issue it usually takes a day or to to resolve via email.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Laura from Toned In 20

    March 2018

    Customer service is wonderful and software is easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I found the software to be easy to use and set up. If I had any questions or problems, customer service was very helpful and prompt.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    This is an easy decision for most clubs. Easy, user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This has one of the best technology platforms and easy to use, attractive interface. The amount of flexibility is great, and will be an asset to most gyms or clubs.

    Cons

    The only real negative is that it is not possible to deal with a family membership, or allow one spouse to sign up for another without doing separate logins.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Selvon from Xtreme Fitness (TCI)LTD

    February 2018

    The software is simple to use. The staff I've interacted with were very knowledgeable and friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the fact that the software is very simple to use and that it meets my needs. I love the customised app

    Cons

    That stripe is not available in my country (Turks and Caicos ). I would suggest that if glofox is going to used worldwide, then stripe should be as well

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
Do you use Glofox?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 687-6771