Supported Operating System(s):
Windows 10About Gym Assistant
Providing a great solution to membership management for small to medium size gyms, health clubs and fitness centers. Gym Assistant is an easy-to-use cloud-based platform which helps in creating reports and making and accepting credit card payments. The intuitive interface guides gym owners to reduce their workload in maintaining records. Gym Assistant has tools along with critical information that allow managers to effectively conduct operations and manage membership data.
Users can check-in and register members, print out bills and financial reports on membership, create marketing emails, print labels, sell lucrative membership plans, process EFT, credit cards and recurring payments and keep track of the entire database of members.Through its automation algo...
61 Reviews of Gym Assistant
Average User Ratings
Overall
4.54 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2019
Michael from The Gym Pittsburgh
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2019
Ease of Use and Functionality
Pros
Gym Assistant is extremely easy to use with as basic a system for a small gym or the ability to be a fully functional check in and billing system
Cons
There is nothing that I don't like about the software. I definitely don't use a large percentage of its capability and hope to start using more as the need presents itself. It absolutely has the ability to be used in a large facility and I hope to one day grow and be that facility.
Reasons for Choosing Gym Assistant
Ease of use and didn't need all the other "stuff" that Twin oaks made necessary to purchase. Also Twin Oaks was too expensive for the application I was going to need.
Response from BioLogic
Replied December 2019
Thank you for your valuable feedback. We are glad our Gym Assistant software so easily serves your business needs. We look forward to continue to serve your growth and development. Thank you - Gym Assistant
August 2019
James from Natural State Fitness
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Gym Assistant Review
My overall experience with Gym Assistant is positive. While I have no other gym software to compare it to, I've not felt the need to switch.
Pros
It's fairly easy to use. I can teach employees the basics in a small amount of time. The ProShop integration is great! Charging to their account instead of having to require payment immediately has definitely increased sales.
Cons
Unless I've missed instructions on how to do so, I have to process the payments daily. An option to automate it would be nice. I also have a lot of issues with the member picture. It's possible it's just my computer, but half the time I go to take the picture the software will crash. Instead of having the new member wait the 5 minutes it takes for it to boot back up, I just go without their picture.
Reasons for Choosing Gym Assistant
I'm a small town, family owned/operated gym. Gym Assistant is a fraction of the cost and meets my needs well. Mindbody is a lot more expensive, and while it may have more features I do not believe that the extra features would validate the extra cost
Response from BioLogic
Replied August 2019
Thanks for your valuable feedback. We appreciate your business and support. Our Technical Support team will reach out soon to offer assistance with your billing and images. -Gym Assistant
December 2019
Michael from Lift more fitness
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
December 2019
Gym assistant review
First 2 years were good. [SENSITIVE CONTENT HIDDEN] is amazing. I wouldn’t recommend using them in the future though.
Pros
While you’re under the paid customer support things are good. Questions get answered and software issues get fixed.
Cons
Once it runs out you get treated horribly. They don’t call back or fix issues with their software. Not what I’d expect after paying over 6k for their software.
Reasons for Choosing Gym Assistant
I haven’t switched because the cost is so high. I’m A small business and can’t afford to spend another 6k on software.
Response from BioLogic
Replied December 2019
We are glad to receive your feedback and so sorry you feel this way about us. We obviously did not take care of you somehow, and we sincerely apologize. Our Support team will reach out to you directly to see if we are able to help improve your experience using Gym Assistant moving forward. - Gym Assistant
December 2019
Keith from First Step Fitness
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
December 2019
Gym owner
Been Great, hardly any issues at all. Ordering more tags was simple when I ran out. The option to customize them really just gives a step up.
Pros
Simple program that runs the access to the gym for my members and keeps track of everything from payments to personal info
Cons
Initially finding reports was a little tricky but once you find them its pretty simple
Reasons for Choosing Gym Assistant
Got to avoid the monthly fees. The software is very user friendly. It checked all the boxes I was looking for.
Response from BioLogic
Replied December 2019
Thank you for your generous feedback. We are glad to read that our software helps you manage your fitness business well. We look forward to continue to support you. -Gym Assistant
December 2019
Debbie from Step It Up Fitness for Women
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Happy Customer
Pros
It is very easy to use and has all the functions we need.
Cons
Nothing. I like everything in this software.
Reasons for Choosing Gym Assistant
It was more user friendly and more what I was looking for.
Response from BioLogic
Replied December 2019
Thank you for your supportive feedback. We are pleased to see you find Gym Assistant software simple to use and powerful too. We appreciate your business, thank you. - Gym Assistant
