Supported Operating System(s):
Windows 10About Gym Assistant
Providing a great solution to membership management for small to medium size gyms, health clubs and fitness centers. Gym Assistant is an easy-to-use platform which helps in creating reports and making and accepting credit card payments. The intuitive interface guides gym owners to reduce their workload in maintaining records. Gym Assistant has tools along with critical information that allow managers to effectively conduct operations and manage membership data.
Users can check-in and register members, print out bills and financial reports on membership, create marketing emails, print labels, sell lucrative membership plans, process EFT, credit cards and recurring payments and keep track of the entire database of members.Through its automation algorithm, Gym A...
117 Reviews of Gym Assistant
Average User Ratings
Overall
4.52 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2020
Jim from Evolved Athletix
Verified Reviewer
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Great gym software
It's been great, I've been using it now for 5+ years and it's been great.
Pros
The most pronounced feature this software has is it's ease of use and flexibility.
Cons
Honestly, there really isn't any cons to this software. It has all of the functions you would need to operate and keep track of member profiles. Not to mention they are growing and adding things all the time. If I had to list on thing, it would be that there isn't an online member portal, but I'm told it's on its way.
Response from BioLogic
Replied October 2020
Thanks for your positive feedback about Gym Assistant software. Yes, Gym Assistant is specifically designed to be easy use and efficiently operate your gym business. And Yes, our new Online Member Portal will be out for general release within only weeks from now. You are already on our notification list once the date is confirmed, stay tuned! We appreciate your business - thank you! - Gym Assistant
August 2019
James from Natural State Fitness
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Gym Assistant Review
My overall experience with Gym Assistant is positive. While I have no other gym software to compare it to, I've not felt the need to switch.
Pros
It's fairly easy to use. I can teach employees the basics in a small amount of time. The ProShop integration is great! Charging to their account instead of having to require payment immediately has definitely increased sales.
Cons
Unless I've missed instructions on how to do so, I have to process the payments daily. An option to automate it would be nice. I also have a lot of issues with the member picture. It's possible it's just my computer, but half the time I go to take the picture the software will crash. Instead of having the new member wait the 5 minutes it takes for it to boot back up, I just go without their picture.
Reasons for Choosing Gym Assistant
I'm a small town, family owned/operated gym. Gym Assistant is a fraction of the cost and meets my needs well. Mindbody is a lot more expensive, and while it may have more features I do not believe that the extra features would validate the extra cost
Response from BioLogic
Replied August 2019
Thanks for your valuable feedback. We appreciate your business and support. Our Technical Support team will reach out soon to offer assistance with your billing and images. -Gym Assistant
December 2019
Michael from Lift more fitness
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
December 2019
Gym assistant review
First 2 years were good. [SENSITIVE CONTENT HIDDEN] is amazing. I wouldn’t recommend using them in the future though.
Pros
While you’re under the paid customer support things are good. Questions get answered and software issues get fixed.
Cons
Once it runs out you get treated horribly. They don’t call back or fix issues with their software. Not what I’d expect after paying over 6k for their software.
Reasons for Choosing Gym Assistant
I haven’t switched because the cost is so high. I’m A small business and can’t afford to spend another 6k on software.
Response from BioLogic
Replied December 2019
We are glad to receive your feedback and so sorry you feel this way about us. We obviously did not take care of you somehow, and we sincerely apologize. Our Support team will reach out to you directly to see if we are able to help improve your experience using Gym Assistant moving forward. - Gym Assistant
October 2020
Abby from 24/7 Fitness, Inc.
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Easy to Use!
We just updated our controller to the proximity reader and controller. This will be fantastic if a storm knocks our power out and we are unavailable to restart the programs right away. Customer service is usually easy to get ahold of as well.
Pros
The software is easy to use and maneuver. When we purchased the fitness center, this software was already being utilized and it was simple to jump into the program and learn how to use it.
Cons
We are happy with the software at this point and cannot think of anything that we are not happy with.
Reasons for Choosing Gym Assistant
not applicable
Response from BioLogic
Replied November 2020
Thank you for your valuable feedback about Gym Assistant. Your account has been operating with Gym Assistant software for over a decade. We are glad you were easily able to continue using it, and also upgrade to our standalone Access Control system. We appreciate your business, Thank You! - Gym Assistant
October 2020
Garret from Fitness Focus
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
October 2020
Fitness Focus - Long Time Gym Asst. User
All the main features of the Gym Assistant satisfy all of our needs to operate day to day. Its very simplistic. Have recommended it to other studio owners.
Pros
-Not complicated to use, easy set up -Customer Service is prompt and friendly. 18 years as a customer, there has only been one instance where a problem could not be resolved. -COVID 19 adaptations were helpful
Cons
-Occasional glitches, nothing that affects the usability of the software -Easier reporting for upcoming expiring credit card info -Additional feature like visit-milestones would be helpful
Reasons for Choosing Gym Assistant
Simplicity and Price. Mindbody seemed very gimmicky and over the top. Like going after a fly with a bazooka.
Response from BioLogic
Replied October 2020
Thanks for your valuable feedback about Gym Assistant. We are glad you find our software easy to use. Our development Team has been busy this year with improvements related to COVID-19 including the available eSignatures and Occupancy Monitor plus Online New Member Sign-ups for general release in November 2020. We appreciate your business for nearly 2 decades - thank you! - Gym Assistant
