All Gym Assistant Reviews

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katie

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2021

Simple, cost effective, useful

Debbie

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Happy Customer

PROS

It is very easy to use and has all the functions we need.

CONS

Nothing. I like everything in this software.

Reason for choosing Gym Assistant

It was more user friendly and more what I was looking for.

Vendor Response

Thank you for your supportive feedback. We are pleased to see you find Gym Assistant software simple to use and powerful too. We appreciate your business, thank you. - Gym Assistant

Replied December 2019

Debra

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2020

Gym Assist Software

PROS

The product helps with obtaining all aspects of accounting regarding sales. It is in depth, clear to understand and help full for tax reports.

CONS

The help button could have more answers instead of using the manual.

Reason for choosing Gym Assistant

Reviewing all options as well as electronic entry, Gym Assistant seemed to be something we could afford and understand. It has helped with the accounting more than we could have imagined.

Reasons for switching to Gym Assistant

More in line for what we needed for our business.

Vendor Response

Thanks for your feedback about Gym Assistant Software. Don't hesitate to reach out to our Support team for answers via phone or by email, we always respond and are glad to help. Thank you - Gym Assistant

Replied October 2020

Jared

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed August 2023

One of the only options out there

Good system overall for what it does. Poor customer service.

PROS

Able to allow 24 hour access to our gym through the card software. Its easy to use most of the time, but there are some glitches. Easy process and new member entry. We like the SMS feature that sends text to notify of denied access or membership due.

CONS

Its expensive. The customer service is non-exsistant once you pass your initial trial unless you pay them an unreasonable customer service fee. They won't even respond back to you on small questions unless you pay them first. Every little option cost extra. In a small gym like ours this gets to be very expensive and digs into our overhead. Their system is very off and on again and sometimes freezes up and won't let people in, usually on weekends when the office staff isn't there. We would switch, but honestly there isn't another option for 24hr access systems.

Vendor Response

Thanks for your feedback about Gym Assistant. Good News! You have an active Support subscription that is valid through 01/02/2024. So you are currently eligible for Support services at no additional cost. We will have our Technical Support Team reach out to offer assistance with your door Access Control system. We appreciate your business for over a decade and beyond! - Gym Assistant

Replied August 2023

Peter

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Happy Customer

It's been great. Perfect for a small / mid size gym such as ours

PROS

It's simple, I'm not over loaded with a bunch of bells and whistles that I won't use

CONS

The software is not stored online, or web based

Reasons for switching to Gym Assistant

Mind body was expensive, and had more than I needed

Vendor Response

We appreciate your overall positive feedback about Gym Assistant software. We are glad you find it easy to use as designed. Thank you for your business - Gym Assistant

Replied October 2020

Jonny

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Gym owner? Buy this software!

I feel so fortunate to have this software and door system. It has recreated my whole business and given me the desire to not only keep going (this year will be our 15th year in business) but to strive towards opening more locations.

PROS

I love the ease of use with gym assistant. I’m someone who learns as they go and with gym assistant, it has been a great journey with [sensitive content hidden] and the teams help along the way. Their customer service is second to none plus integrating with VIZpin and the online portal has been a game changer for my business. It has literally given me more time with my family and less stress in my everyday business practices. Thank you [sensitive content hidden]!!!

CONS

I had to wire the door controller but with [sensitive content hidden] help we got through it!

Vendor Response

Thanks for your positive feedback about Gym Assistant. We are glad that you find an "ease of use" with our software and backed by "second to none" Support services. We appreciate your business over a decade and beyond! - Gym Assistant

Replied September 2023

Stephen

Recreational Facilities and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

A great product for Fitness Centres

We have used Gym Assistant for over 15 years now and it is integral to the operation of our Fitness Centre and has been essential in growing and tracking the membership base

PROS

Gym Assistant is very easy to use and the product support for us, based in Australia, is excellent. It is a relatively intuitive programme to use and new staff have very few problems working with it. I appreciate the inexpensive upgrade capabilities as our membership grows.

CONS

We would like more functionality for marketing purposes when emailing clients.

Reason for choosing Gym Assistant

Certainly price and ease of use. Being able to purchase the product outright with a relatively inexpensive annual support fee was also critical.

Vendor Response

Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy to use" and backed by "excellent product support". We appreciate your business for well over a decade and beyond! -Gym Assistant

Replied August 2023

KayLynn

Recreational Facilities and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2023

Great baseline product, could use a few more features.

Gym Assistant takes your feedback and makes the program better.

PROS

You can run so many different types of reports in gym assistant, it makes it easy to pull the data you need. It's also easy to change information or update member information in their profiles.

CONS

Issuing refunds is near impossible in the system, it doesn't track accurately. We need more options for adding other items that have variable costs other than needing to have each cost listed, such as our catering equipment that we rent out, and the backcountry cabin that we manage.

Vendor Response

Thanks for your positive feedback about Gym Assistant. We are glad you find our software a "Great baseline product". You might consider operating integrated payment processing to make the overall Billing process more efficient. We appreciate your business for nearly two decades and beyond! - Gym Assistant

Replied August 2023

Heather

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Review after one full year of use

Overall, I am very satisfied with Gym Assistant and it's features.

PROS

Gym Assistant was very easy to setup and learn. We primarily use it for membership management and payment processing at our fitness center. The Gym Assistant help center was very helpful in getting setup and always available to help with any questions. Overall, we are very happy with this product.

CONS

It would be very helpful if you could process more than one transaction at a time, instead of billing a member's card twice. For example, if a member wanted to purchase a class punch card and merchandise, it would be helpful to run it as one transaction.

Reason for choosing Gym Assistant

Gym Assistant was most cost effective and the team was very responsive to all of my questions.

Vendor Response

Thanks for your positive feedback about Gym Assistant. We are glad that you found our software "very easy to setup and learn" and backed by a "very responsive" Support Team. We appreciate your business over the past year and beyond! - Gym Assistant

Replied September 2023

Stephen

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

A++ Gym management software and customer support

Overall, great experience.

PROS

Gym Assistant does not charge monthly fees, it is easy to navigate, has a small learning curve, and has awesome customer support.

CONS

If they had an admin website/portal and/or admin app developed - absentee facility owners or managers who are away longer than normal time periods could manage membership changes and/or FOB issues. Using a software program that mirrors the desktop has not always worked well for us.

Vendor Response

Thanks for your very positive feedback about Gym Assistant. We are glad that you find Gym Assistant "A++ Gym management software and customer support." Also, our Software Development Team is currently working on your wish list, so new features start getting released towards end of year, stay tuned... We appreciate your business over a decade and beyond! - Gym Assistant

Replied September 2023

Nat

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed August 2023

gym assistant review

very good

PROS

user friendly set up easy operation and no subscription base fees

CONS

A lot of functions are not compatible in my country

Reason for choosing Gym Assistant

a friend recommended

Vendor Response

Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy" to use. We appreciate your business over the past several years and beyond! - Gym Assistant

Replied August 2023

Keisha

Sports, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Easy to use!

I have been very happy with the price and options that gym assistant offers and with their customer service.

PROS

I like that gym assistant is affordable! Their customer service is great and it’s an easy system to use that allows you to be hands off. As a small gym owner we can’t afford systems that huge corporate gyms use and we aren’t staffed all the time so having hands-off options is so important!

CONS

It’s a bit outdated in some ways. Some of the features that are the most important to running our gym don’t work super well all of the time.

Vendor Response

Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy to use" and backed by "great" customer support". We appreciate your business for many years and beyond! - Gym Assistant

Replied August 2023

Cindy

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

Gym Assistant should be your top choice!

We bought our first gym in 2016 and chose Gym Assistant because of it's value and simplicity. We have since added a second location with over 1,000 members along with a retail shop. Gym Assistant has been robust enough to grow with us. They continue to expand the product and the support has been outstanding.

PROS

I love the value that you get. From starting your first location with 100 members to expanding to multiple locations with 1,000+ members, Gym Assistant is robust enough to handle it. Easy to train new employees to add new members, ability for multiple membership packages, flexibility with monthly or daily billings. Point of sale add on for snack bars or retail merchandise is a great interface.

CONS

Could use a class scheduling module. Also, ability to have dual entry for the controllers, a fob and a 4 digit code for the keypad.

Reason for choosing Gym Assistant

Value, ease of use, expandability

Reasons for switching to Gym Assistant

Our second location was utilizing Zen Planner. We continued to use it for weeks to compare it to Gym Assistant and determine if we needed to make a change. Zen Planner had very good scheduling features but it could not compare to Gym Assistant when it came to managing the business, managing the memberships, billing, etc. It was an easy choice to cancel Zen Planner and put in Gym Assitant.

Vendor Response

Thanks for your positive feedback about Gym Assistant. It is great to hear you find our software good for managing your overall gym operations. We appreciate your business over these past many years and beyond - thank you! - Gym Assistant

Replied November 2021

Drew

Recreational Facilities and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2020

Best software without subscription

Overall it's great! Most daily tasks are easy to handle. It's integration with credit card processors is great. I don't use their door controller system or their check in system but it would make things even simpler. Customer support is excellent, even if you have to leave a message sometimes. Gym Assiant developers adapted quickly when covid hit. They updated their software to include features for our new gym worlds. By the time my gym was able to reopen they already had new features in place.

PROS

No subscription model. Once you purchase the software, you own it.

CONS

There's a learning curve for more advanced features. Renewing a contract after an extended leave, or adding family members in the middle of a billing period, etc usually required a call to [SENSITIVE CONTENT HIDDEN] to clear it up. After 5 years of using it, I still fumble around occasionally. I will say that it does allow for nearly unlimited customization and is very powerful, but sometimes you have to get creative with it.

Reason for choosing Gym Assistant

No subscription.

Vendor Response

Thank you for your valuable feedback about Gym Assistant. Correct, our price model is "You buy it, you own it!", there are NO monthly fees to operate our software. We are glad you found our recent improvements valuable related to COVID-19 including the now available eSignatures and Occupancy Monitor plus Online New Member Sign-ups for general release in November 2020. We appreciate your business - thank you ! Gym Assistant

Replied October 2020

Karla

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Do it all software for easy gym management

Overall this has been a great experience. The ease of use was most astounding and the few times that I needed assistance it was fast and helpful. I can look to see my financials with a couple keystrokes. I can monitor usage without being there. I love this software!

PROS

It was so user friendly especially for a minimalist technology user. It tracks members, payments, dates and times of use. It gives me flexibility for different types of memberships and punch cards. I would recommend this product ( and have) to anyone starting out in the gym business. I was new to the business when I started and this was a business saver for sure. It tracks financials daily, monthly and yearly that help at tax time. Gym Assistant has allowed me to operate my 24/7 gym without much overhead. I can track usage without being present. Thank you Gym Assistant!

CONS

The only difficulty I had was on set up with my door mechanism. I hadn't understood that I needed to purchase that from a different source.

Reason for choosing Gym Assistant

I can't remember the other products but I feel like the overview sold 1/2 of it and dumb luck the other 1/2.

Vendor Response

Glad to hear your satisfaction with Gym Assistant software. We look forward to continue to serve your business. Thank you - Gym Assistant

Replied September 2019

Karen

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Gym Assist Makes Running Our Business Much Easier

We are very pleased with Gym Assistant. We have found it to be a very supportive system that is accommodating and flexible with our ever evolving and growing programs.

PROS

I really love the fact that I can work Gym Assist around our business model instead of having to run our business around the abilities of Gym Assist. We are punch card and add-on services heavy, rather than long term membership heavy and Gym Assist is flexible enough to manage these services well. In addition, we can customize reports to show exactly what we need to see to keep our business on track.

CONS

When taking a payment to renew a punch card the software shoots up an alert saying how many visits are now available but they visit number cannot be edited from that screen. We have to go back in and edit the member to change the number of visits. Not a big deal, but it's an extra step.

Vendor Response

Thank you for your positive feedback about Gym Assistant. We are glad to hear you find our software easy to use and flexible to your business requirements. We appreciate your business over these past 18 years, Thank you! - Gym Assistant

Replied October 2020

Kim

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2020

Gym Assistant needs some small upgrades

Overall, it is a good programs. With a few minor changes the program would be even more user friendly.

PROS

It is very easy to use and train new people to use.

CONS

- When sending a letter out in an email to the members, you can only send in notebook. This needs to be updated so that Microsoft word can be used to send emails. I don't know anyone that uses notebook anymore. And you cannot convert a word document to Notebook. -When printing mailing labels, you can't sort by city. This takes more time when sending out letters and having to resort 1,000s for letters by zip codes.

Reason for choosing Gym Assistant

I honestly was not involved in the purchasing of this product. When I started here they had already purchased it but it was not implemented yet.

Vendor Response

Thank you for overall positive feedback about using Gym Assistant software. Our Sales team will follow-up with you about options to upgrade your software version which will improve your overall functionality considerably. We appreciate your business. - Gym Assistant

Replied October 2020

Raymond

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2021

Great value for the investment.

Running a gym and being profitable means managing costs very carefully. I am so happy to have a product that is not subscription-based. When I purchased the gym the [SENSITIVE CONTENT] of the company help me get this product running in 2 hours and there was disruption of service during the transition.

PROS

The quality and stability of the software. I have used the product for over 10 years and software defects are non-existent. This critical since I have very minimal staffing how for a 7 day operational environment. Adaptability to meet your business model is very intuitive and easy to tailor.

CONS

I do have some challenges with punch plan memberships. Operationally there are some limitations that could be improved. There are some reporting challenges as well.

Vendor Response

Thanks for your positive feedback about Gym Assistant. We are glad you find our software reliable and easy to use. We appreciate your business for over a decade - thank you! - Gym Assistant

Replied November 2021

Jenny

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Good Membership Program

We use Gym Assistant to keep track of our membership at the Fitness Center, what type of membership as well as linking them to certain members. We do use the check in feature as well as the camera. Overall I like this membership program and it is fairly easy to implement and very user friendly.

PROS

Easy to put in new members, as well as keep membership up to date. File transfer worked smoothly on initial set up. The program works within our network of 3 computers. We like the photo option and checking in with the scanner.

CONS

Can't look at a specific date to find certain data, for example how many total members. There are a few features that don't link all members of one family, ex. when terminating memberships, we have to do each member separately.

Reason for choosing Gym Assistant

Most of the other membership programs required a monthly fee, we could buy this program outright and just pay for tech support. Also the transferring from our old program to Gym Assistant was easy and they worked with us to get all data entered correctly.

Reasons for switching to Gym Assistant

The software we were using was out of date.

Vendor Response

Thank you for your valuable feedback for Gym Assistant. Glad to hear you like our software and we appreciate your business. - Gym Assistant

Replied September 2019

Paul

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Long time user

The gym assistant software is great. We have used it from the beginning and it has only gotten better. I like the fact that I can use the same software for many years without having to purchase an upgrade every year and there is no monthly subscription fee required. We it for access and membership tracking and we use pro-shop working in conjunction with it for our till.

PROS

good price, ease of use, good customer support, covers everything that we need. Paul

CONS

The only thing that I could ask is that they split the credit card payment button into credit and debit. Right now any payment options are only cheque, cash, credit card.

Vendor Response

Thanks for your positive feedback about Gym Assistant software. Your constructive request regarding the payment button is noted and will be passed to our technical team. We appreciate your business for a decade and a half! Thank you - Gym Assistant

Replied October 2020

Stephanie

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Great Software!

My overall experience has been good. I feel that the software is a good value, I like that it's a one-time purchase of the software and isn't something that I have to pay for monthly forever. Customer support has always been very helpful, very friendly, and very quick to respond.

PROS

Gym Assistant and Pro Shop are very user friendly and have all of the features that I need.

CONS

I have had some issues with the GateKeeper software not responding and freezing up. My understanding is that my problem is a bit of an anomaly and we've found a way to work around it, but it's still kind of annoying.

Vendor Response

Thank you for the detailed feedback. Glad to hear you value our software and service. We will have our Technical Support Team reach out to you about improving your GateKeeper performance, hopefully there is more we can do. We appreciate your business and support. - Gym Assistant

Replied August 2019

Shawn

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2022

Gym Management software

PROS

Easy to use. Gym Assistant has everything you need to run a gym and fitness business. They thought of mostly everything with this product. Processing payments, sending invoices and overall ease to manage every single member with different memberships is what I like most with this product.

CONS

I'd like to see gym assist have option of adding service charges for credit card transations. They have sales tax option for all sales, however not for just CC transactions.

Vendor Response

Thanks for your positive feedback about Gym Assistant. It is great to hear you find our software easy to use and good for managing your overall operations. We appreciate your business the past couple years and beyond - thank you! - Gym Assistant

Replied November 2022

Evie

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2020

Gym assist

I am very happy with the system and glad I made the decision to use it!

PROS

It just makes our whole set up work smoother from the pro shop to the door control system.

CONS

There are some things I would change about the pro shop. I don't like that when my computer resets or updates, often times the software doesn't reopen doorkeeper as its supposed to and my door system fails to open for customers who have keys.

Reason for choosing Gym Assistant

I had a good friend using it for his gyms and recommended it!

Vendor Response

Thank you for your positive feedback about Gym Assistant software. Our Sales Team will reach out to you for upgrade options to solve your Access Control issues with the computer turning off due to updates. We appreciate your business - Thank you - Gym Assistant

Replied October 2020

Cody

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed November 2022

Efficient and affordable Gym Software

Overall I am very satisfied with Gym Assistant and it has played a critical role in the success of my business.

PROS

I like the simplicity of this software most. It is very straightforward and easy to find important data. The software tracks my most important factors such as revenue, membership renewals, and member records.

CONS

I feel that the connectivity with other apps or software may be limited, but the capabilities are sufficient for my business's current needs.

Vendor Response

Thanks for your positive feedback about Gym Assistant. We are glad that you are "very satisfied" with our simple and easy to use software. We appreciate your business over these several years and beyond! - Gym Assistant

Replied November 2022

Deborah

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Why I Love Gym Assistant

We opened Path to Peace Wellness Center in 2014, and began using Gym Assistant at that time. I don't know how we would have managed without it! We have to pull reports for grants and other reports and this system is great to get what we need. I highly recommend Gym Assistant!

PROS

The ease of use. It is very user friendly. Our organization has to do reports for yearly audits, we can easily pull the reports we need.

CONS

Integration was somewhat difficult, but the tech support was great.

Vendor Response

Thanks for your positive feedback about Gym Assistant. It is great to hear you find our software easy to use backed by "great" tech support. We appreciate your business over these past many years and beyond - thank you! - Gym Assistant

Replied November 2022

Showing 1 - 25 of 184 Reviews