Gymcatch

RATING:

4.9

(210)

About Gymcatch

Gymcatch is a booking and customer management solution that enables yoga, Pilates and dance instructors, personal trainers, gyms and fitness studios to take bookings and payments on web (including own-website), iOS and Android. Sell pay-as-you-go, packages, courses and memberships with the ability to use wait lists, reminders, cancellation policies, promotions and much more to drive revenue. Add unlimited team members at no extra cost to further streamline your admin. Gymcatch integrates with several third-party solutions, including Zoom, YouTube and Facebook making livestreaming easy. On demand content can also be added, enabling you to maintain an additional revenue source. Gymcatch's feature set is industry-leading and suitable for businesses across the fitness ...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Gymcatch Pricing

Starting price: 

$10.00 per month

Free trial: 

Available

Free version: 

Not Available

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Gymcatch Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Gymcatch

1 - 5 of 212 Reviews

User Profile

Matthew

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2022

Excellent product

Customer service is excellent - fast response

PROS

Value and functional use. it gives a premium feel to members that they have own app

CONS

The fact I cannot add any other products I sell through my studio which you could with Mindbody. Should be easy to add!

Reasons for switching to Gymcatch

Price

Vendor Response

Thank you very much for taking the time to write a review, Matthew, it's very much appreciated. Great to hear the usability and value have been to the fore! Thank you too for the wider shop feedback - it's absolutely on the roadmap! Many thanks again, Ollie Director & Founder

Replied June 2022

Hayley

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Fantastic app

Fantastic. I would recommend 100%. Easy to use with outstanding customer service.

PROS

Simple to use for both businesses and clients. Lots of extra features to suit your brand/company. You only pay for what you need and you can swap and change it monthly. Everything you need in one place.

CONS

My only complaint would be that the client messaging system can sometimes be slow. So there can sometimes be a delay receiving messages.

Reason for choosing Gymcatch

Value for money. Downloadable app. Easier to navigate. No fuss login system.

Reasons for switching to Gymcatch

I originally had the free version of bookwhen and due to extra classes and bookings I needed to move to the pay version. I shopped around.

Vendor Response

Thank you very much for taking the time to write a review Hayley. We really appreciate it and so pleased the software meets your needs at the right price. Thank you too for the messaging feedback - whilst not something we're seeing more widely, some updates coming to update that soon which I think may help. Please do get in contact with support if need us to look at anything in relation with you. Many thanks again, Ollie Director & Founder

Replied September 2021

Louise

Professional Training & Coaching, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2021

Good easy app to use

Good

PROS

Like the ease of booking and colourful pages. Good for fitness use.

CONS

Having to pay. The tone it takes to organise classes

Reasons for switching to Gymcatch

Easier to use

Vendor Response

Thank you very much for taking the time to write a review Louise. We very much appreciate it and are pleased you like the ease of booking, page layout and fitness use case. Thank you too for the feedback on tone - always a balancing act to try to ensure clear, communicates power of system and not too technical! Please do send anything specific in relation to support@gymcatch.com, always very welcome indeed! Many thanks again, Ollie Director & Founder

Replied September 2021

Lindsey

Health, Wellness and Fitness, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

I can't tell you the relief!

Flipping brilliant so far. So helpful. Patient. Kind. Customer focussed. Clear. The fact they are UK based and we're in the same timezone really has helped too. I used a different soft ware for the last year and it's been awful.

PROS

I'm so excited I've found something that is so easy to use. I'm not techy and have been able to work out in one day how to upload classes, pictures, get customers onto the system and start making money - even in my trial period. I love the info I can see about my customers bookings and the scheduling of classes. And it links easily with zoom too! I know how to cancel things and edit a customer package... and it's fairly intuitive. Just dig around and look. You soon find the thing you need.

CONS

Working out whether I need a class pass, a bundle or a membership is still a bit foggy for me. There are videos explaining which does what - but thinking it through in terms of what MY actual business needed was harder. Luckily the help / chat team were patient when I asked lots of questions. It's linking your strategic structure to the pass / bundle / membership that feels a bit complicated. So I started simple with a 5 class bundle then I'm going to expand from there. There are videos - but it's not as good as chatting to someone about what you want your business to achieve and which is the best model. A half hour help chat / webinar on this would be useful sometime!

Reasons for switching to Gymcatch

Hugely expensive. Highly frustrating and complicated. And they told me it could deliver things last October that were still in development. I've wasted £000's. Not happy at all. And the stress!!!!! I wanted to grow in the pandemic and I've shrunk, and with no support from the government it was a huge deal for me to invest. Felt very let down. Now I'm ready to grow again as these guys seem on it!

Vendor Response

Thank you very much for taking the time to write a review Lindsey. It is very much appreciated and we're very proud that we're able to help your business. Many thanks again, Ollie Director & Founder

Replied August 2021

Sarah

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Best Booking System For Fitness Professionals

PROS

It’s easy to use. It helps me manage my business and automates the booking process, which I was previously having to do manually. Gymcatch helps me connect with my clients and simplifies their bookings and payments. Plus they are adding incredible new features all the time!

CONS

Zero complaints they literally have thought of everything!

Reason for choosing Gymcatch

Fantastic value for money including a free trial option and transparent pricing. The support from the customer service team is second to none. I feel like the Gymcatch team actually cares about the success of my business, whereas the alternatives often tend to view their customers as another brick in the wall. Gymcatch actually believes in the power of small-scale local businesses and is enthusiastic about delivering a positive impact with what they do.

Vendor Response

Thank you for taking the time to write a review Sarah, we really appreciate it. We are so passionate about supporting fitness in the community and so pleased this comes through to you and our customers. Many thanks again, Ollie Director & Founder

Replied August 2021