Customer service is excellent - fast response

Value and functional use. it gives a premium feel to members that they have own app

The fact I cannot add any other products I sell through my studio which you could with Mindbody. Should be easy to add!

It’s easy to use. It helps me manage my business and automates the booking process, which I was previously having to do manually. Gymcatch helps me connect with my clients and simplifies their bookings and payments. Plus they are adding incredible new features all the time!

Zero complaints they literally have thought of everything!

Good

Like the ease of booking and colourful pages. Good for fitness use.

Having to pay. The tone it takes to organise classes

From a business perspective it's incredibly easy to set up (with comprehensive guides and support available if needed), has adaptability / flexibility with 'Bolt-Ons' and makes tracking bookings and attendees a doddle. From an end user perspective I've had feedback saying it's very user-friendly due to it's straight-forward, easy to navigate app.

I can't personally say that I have come across any cons, it's made my life a lot easier. If I've felt something wasn't quite right I've contacted support who have pretty much instantly either pointed me in the right direction or noted my query / issue.

I honestly wouldn't use another app for my business. It's everything that a business needs and allows me to look more professional in an industry that is quickly becoming oversaturated. I can't recommend this app enough and the customer service I've received from day one has been nothing short of excellent. It's pushed my business to stand out from so many others while still allowing me time to spend with clients. I really didn't want an app that was too time consuming and would lead me to neglect my clients and take away that personal experience by constantly having to update or rework an app.

What I like most about this software is that it's easy to use. It's free for my clients to download, easy for them to book, pay and cancel all in one place. Easy for me to schedule classes ahead of time (months if needed). I have the option to turn on or off extra bolt on's, which is very handy and one that covers my business well. I can easily make a class an online class with zoom by tapping a button and it arranges links, ID's, passwords ect, making it easier on me and less time consuming. It also works very well with Stripe, the app that handles all of the payments. One of the best features I find that this app has is the option to refund a client with a class pass rather than actually removing money from my account, a win win in my opinion.

I suppose the only negative I have with the software is how many Zoom meetings I can make. Nothing really to do with Gymcatch as it's a Zoom problem but sometimes when making online classes it won't pre-set them as I'd have gone over my 100 class limit for that day meaning I've to wait until the following day and trying to figure out what classes didn't set itself up.

Having looked at several booking solutions I decided to try GymCatch based on cost and functionality. From the start I found Gymcatch easy to use, with no App glitches experienced by either the administrator or clients. It is easy to set up recurring classes using existing templates, and client feedback has been excellent in terms of ease of use. The messaging function is somewhat limited in terms of characters and is a little clunky in terms of functionality, particularly if using the App. When I have experienced a problem (thorough lack of awareness on my part of how the system works), Gymcatch customer support dealt with my email query straight away. Overall I would thoroughly recommend Gymcatch if you are looking for a simple to use booking system that has great functionality and excellent customer support.

Ease of use, functionality, customer service and support and the price.

The messaging function is a little clunky and word limited

The community features and rewards system based in the app for my customers have helped create a stronger community amongst my participants. Using GymCatch cut my monthly cost of a booking system by over 70% compared to previous service, and has all the features I need to keep my fitness classes running and growing

The best customer service I've ever experienced, messages responded to usually within a few hours. Services are all incredibly easy to use and customise - my customers love using this booking system. Developers are always working to provide new features and refine existing services.

New features are sometimes a little slow to be released (though always excellent when they arrive).

Gymcatch made running my classes so much easier as did not have to worry about bookings or payments as clients could do it all themselves

I was offered a great starting deal for this software after switching over from a competitor so was able to access all the 'bolt ons' I needed for a very reasonable price. The customer service was very quick and helpful whenever I needed it and my customers said it was a very easy system to use

Once the offer period had expired some of the additional items that were handy to have but not essential made it a bit expensive. Also setting up the schedule was a bit fiddly to start but once done it was easier

The customer service given by the Team especially [SENSITIVE CONTENT] is phenomenal, for such a great value product they really do go above and beyond to support you. Nothing is too complex for them to resolve. Highly skilled, intelligent, friendly individuals. Zero complaints!

Only thing that could be a useful tweak in the future is the potential for adding different calendars for different areas of the business rather than having appointments. It would also be super helpful to be able to have an online ParQ and the o[ption to tag different waivers to the different options available to clients.

Overall I think GC is great - it takes the stress away and once you know what you are doing with it it is just brilliant.

I love the way this software does away with individual people messaging me to book on to classes. As a business owner that runs 25 classes a week this is invaluable.

I least liked having to refund people when they cancelled but Gymcatch have listened and they now offer auto refunds which is great. The current problem for me is not being able to see on my phone app how many people have booked on to a class with a quick glance. You can see on the computer but not on the phone app.

The experience so far has been great. The support team is always willing to go above & beyond to assist in any way they can. Added bonus is there's no pressure to commit; no pushy sales & constant calls.

The value for money is great! The software is simple enough to set up even if you have no idea how the backend of programs work & the support staff are always ready & happy to help you through any difficulties.

It would be great if there was a way to membership start dates so that clients could commit to their membership in advance. This would be super helpful for new businesses so they could onboard & lock-in members before their open date. It would also be great if memberships could be renewed on a specified rolling basis - 3, 6, 12 months etc. With the option to renew automatically if desired. However there are plenty of ok ways to get around these issues.

I'm very happy with the app.

Easy to use and reasonably priced. Ability to collect client data.

I'd love to see more measuring capabilities - e.g. how many clients are purchasing particular packs. This will assist with sales and marketing. An easier way to intergrate the booking system into my website so customers can book directly from my website.

Gymcatch was vital for my business during the COVID-19 pandemic. The software is easy to use for me and for my clients. I chose Gymcatch over other similar softwares because of their positive customer service reviews. In my experience they are outstanding. Reply and deal with issues very quickly and understandably.

Great functionality (multiple bookings, packages), simple and clear for users, no bugs/glitches, reliable, secure, free trial, great customer service

Having to contact Gymcatch to manage account. However they are fast to respond and are happy to comply instantly with all queries I presented.

The customer service is incredible, the response time to queries is very fast indeed and the software is constantly being updated to provide increased functionality. Every time I think of something that might be useful, I drop them an e-mail and lo and behold, they have already thought about it and will be bringing it out in their next update. Top notch service! :)

I found the booking system easy to set up, I like the options of the different packages that you can offer. The participant information is great and I found a way to gather all the information needed to meet my insurance requirements without having to ask participants to upload a separate document. It is so easy to duplicate a class to make it recurring. The gift option is brilliant for giving away loyalty classes.

Some of my participants found it a bit tricky at first but they all find it very easy to use now.

Gymcatch is an efficient and affordable booking system which looks very professional. I have had very positive interactions with the directors and found that they are genuinely passionate about making their system work best for their clients and their businesses. [SENSITIVE CONTENT HIDDEN] are very responsive to feedback and are constantly working to make sure the system evolves to meet our needs (such as adding Zoom links when many of us had to move our businesses online).

As an administrator, I like the fact that users have the choice of logging in via the app or the website, as some of my clients don’t use smartphones. I love that the same software can enable me to offer packages of classes to be used within a time limit as well as courses that run weekly for a certain length of time. This gives me the flexibility I need for my business model.

Initially I didn’t like that there was no Courses feature for block bookings, but this has now been added and works very well for me and my clients.

Easy to set up, easy for customers to use online or to download the app, fast response from support when needed.

I have to be using the online version on a desktop to access all features. Keeping track of class passes is actually quite difficult. If someone cancels and is eligible for refund, I have to remember to go in and manually refund as the system does not do it for you.

I’ve enjoyed the time with gym catch but it was hard to set up and I’ve spent a lot of time chatting to online help. I haven’t added demand yet so I hope that’s easy.

Feels fun and modern Like that it’s a growing company The people are really helpful in the chat when you can’t work something out.

Calendar integration not great sends double one that’s cancelled so you calendar is a mess. No name on booking in the calendar . No reminder text sent to clients . Not designed for 1-1 bookings PT. Want to reach out for help in the evenings and weekends but gym Catch closes. Vids on YouTube are fast and bit quick to follow. Bit expensive as most people need all the add on’s to compete with other booking systems. Would like more templates on offer.

I am totally blown away by the amount of support GC have given me with setting all this up. I am totally untechnical and it was very daunting for me (64 this year, brain cells slowing and not technical even when younger...). The level of support, patience and understanding from the GC team along with the effective outcomes has been amazing. Once you know what you are doing, it is so straightforward and I am flying with it all now. I honestly cannot believe how easy it all is so if you are worried about taking the leap, just do it coz if I can do it, anyone can. So many videos and posts showing you how to do it too. I hope the GC team are proud of their high level of support to their customers - really superb all-round. I am a very happy customer, thank you x

The online scheduling is so effective and has proven really popular with my customers. I LOVE this!

When I update a session, would be great if customers could be texted from you instead of emailed. Whilst the notification to the customers is really helpful and saves me so much time, not everyone checks their email daily and if a last minute or same day change, a text would be heaps better.

I don’t think I could work without gymcatch now ! My business is small but it has taken the worry out of wether people will attend or not . The more classes I do the more necessary gymcatch is .

It’s easy for everyone to use . I have had very few issues and any queries I’ve had have been answered immediately and I am old and not great with software !!

Slight niggle …. I have to log on through business portal every time ! Unless I’ve got that wrong ???

I would highly recommend Gymcatch, the software is very simple to use, customer support are always always quick to get respond if I’ve had any queries.

I was very sceptical about setting up a booking system and wasn’t too sure how my class participants would find using the software. It’s been SO easy for me, and more importantly for them! With 40+ participants attending classes during lockdown, Gymcatch has been invaluable.

The only problem that I’ve had is when sending a group email to all participants booked on a session, for some reason, I have two clients who don’t receive the emails, they did to start with and both say they haven’t changed any of their settings.

Wonderful! Superb support and totally reliable app

This software makes booking classes, and courses so easy. I love the ability it has to offer online classes too and the efficient way it sends out links to these sessions. Highly recommend it’s a fraction of the price of other apps

When I first signed up there was no membership feature, but that has since been added. Excellent service

As a small fitness provider many of the booking systems were well out of budget for us. Even though we're relatively small we still needed good functionality and that's what Gymcatch offers through their app and add ons. From day one the team at Gymcatch have been amazing. Their response to queries has been pretty much instant. They've listened to everything we've suggested on our journey of using the app and the app itself has been excellent. It's user friendly, our customers love the rewards and our transition from cash to this system has been seamless thanks to the Gymcatch team

To be honest as yet we haven't found any cons

Gymcatch is a great booking system and our members have loved it

Setting up some of the packages for recurring offers

Gymcatch is amazing I used other platforms in the past and they weren't as easy to navigate and amend. Gymcatch is straight forward, user friendly and a great price. The customer support is amazing the team are wonderful and the chat feature is a great way to get support there is also a whole database of videos that walk you through everything.

Easy to use and navigate with an abundance of features and clear simple pricing

There is nothing I don't like about the software

It helped me to manage my small business efficiently.

It was very simple to use and made my life a lot easier.

No complaints as it met my needs for the size of my business.