iGo Figure software


11 reviews(3.5/5)
11 reviews(3.5/5)

iGo Figure is a membership and business management solution. It offers tools to record member information, manage member activities, automate payment processing, track inventory and build custom reports.

iGo Figure offers the capability to add an unlimited number of members. Facility owners can monitor attendance, send campaigning emails, set payment reminders and plan daily schedules.

With iGo Figure, facility owners can build and customize membership plans for different members, age groups or locations.

iGo Figure also includes a point of sale (POS) feature, which allows facility owners to sell items like fitness equipment, merchandise and edible items. The solution helps manage inventory with low stock level alerts and automated reordering of goods and items.

iGo Figure offers more than 100 prepared report types, including sales reports, membership summaries, attendance reports, member retention reports and more. Users can also generate custom reports.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

11 Reviews of iGo Figure

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  • Miryam from Mace Fitness

    March 2017

    not too bad but not very good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall it looks quite friendly. When it comes to the account section there is a lot of confusion and easy to make mistakes.

    Review Source: Capterra
  • Johnny from OsteoStrong- St Louis

    Number of employees: 2-10 employees

    February 2017

    Really helps me run my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've been running our facility with iGo360 (the web version) for a year. We like it a lot. The product and the support is great.

    Pros

    My favorite feature is the automatic emails. Email reminders for appointments, a series of customizable emails to new prospects and members.

    Cons

    We have a wellness form we'd like to capture and integrate. Working with iGo now to try to do that.

    Review Source: Capterra
  • Simon from Bulleen Health & Fitness

    Number of employees: 2-10 employees

    February 2017

    I like the KPI report

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Key Performance Indicator is a great snapshot of what's going on our club. Gives me visibility into failed payments, upcoming expiring memberships and overall club performance.

    Pros

    The KPI is really great. One glance tells me all I need to know. Support team is helpful when I need them

    Cons

    The member photo feature is great - we take member photos and the photo comes up each time they scan in. I wish the display box for the photo was a little bigger.

    Review Source: Capterra
  • Josh and Maxine from OsteoStrong - Fairhope

    Number of employees: 2-10 employees

    February 2017

    Diana Rocks!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've use iGo360 to run our business and its great. Its easy to use. Diana did our training (took less than 2 hours to get us up to speed). She's awesome!

    Pros

    Easy to use and easy setup training

    Cons

    Nothing I can think of

    Review Source: Capterra
  • Kyle from OsteoStrong-Corporate

    January 2017

    Great for our franchise

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use iGo360 to run our franchise. We get great visibility into the operations of our franchisees and the iGo Figure team is great to work with. Recommend!

    Review Source: Capterra
  • Luis from Central Boxing

    January 2017

    Reporting is a nightmare

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The worst software ever, really bad performance. You will never know how many active members you have, and don't even try to export to Excel, the reporting format is really bad. The support team told me there is nothing to do about it, You can't costumize your reports. Look for other options.

    Pros

    It was easy to use

    Cons

    Reporting is a nightmare

    Review Source: Capterra

    Response: Go Figure, Go Figure, Inc.

    January 2017

    Hello Mr. Medina, I'm sorry to hear about the issues you experienced. I looked up the customer notes and read where our support agent confirmed how to export reports. Because of report formatting, sometimes cells are "merged" which requires you to un-merge the cells in Excel, and I see where she explained how to do that. The database is not exportable as it contains encrypted payment data. I can have support agent direct you to the reports that show your active memberships. Additionally, I noticed you are using our client-based software. We have another web-based version of the software that you might find more to your liking. Finally, the next time you have an issue, I suggest that instead of unfairly flaming us in a review you click the TELL IT TO CEO link on our web page. I read and respond to those daily. After you contact me, I invite you to amend your response to reflect how awesome our company, software and support really are.

  • David from SFC

    Specialty: Health club

    Number of employees: 2-10 employees

    December 2016

    Stay away. The people writing the software have ZERO gym ownership experience.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I wanted a software that I could use that would make my facility 24 hours. For whatever reason, I came across iGO360 and it seemed to meet my needs, or so I thought. Once I was in, I was more or less stuck. From day 1 I had trouble with the door and getting people in at night. Then it was trouble with the billing. Then getting people enrolled was a nightmare. If a rival gym opened up across town, I might recommend this software to them, but that's about it. Something as simple as putting a customer on hold for instance, still allows them to have access to the gym. They aren't paying for a membership because they are on hold, but if they come back in before the hold is up, the software has no problem letting them in for a workout sesh. If you are good about reviewing your logs everyday, on top of the other 1,000 things you do as a gym owner, you'll probably catch them. But, if you thought that a person on hold couldn't get in, you'd be in for quite a surprise like I was. In our old system, our credit card processing service turned us on to a credit card updating service that would update expired cards, newly issued cards, etc when they had an agreement in place with the bank. What a great service for an industry that is based on recurring payments processed off a credit card. Igo has ZERO intention of offering this service. ZERO! I called the Forte rep, got it all setup and was ready to rock, but noticed that I never got any updated information. I have had numerous occurrences where in the middle of the night, my door will stop letting people in. There's no way to know when it's happening, other than people will call me at 3am and say hey, I'm outside and the door won't let me in. We are unstaffed at night, which was why we went with iGo for 24 hour access for our customers, so it's very frustrating to my customers and to me. I've received answers such as my wifi is the problem, or Windows 10, or a 2' extension on a USB cable must be the problem. The problem you incur will always be something on your end, never their software.

    Pros

    When it works, it's pretty good, not great, but good enough.

    Cons

    Customers on hold can still get in without you knowing. If someone scans in with another gyms card you probably won't know if you aren't at the desk. This wasn't built by a gym owner. There's no polish. If you can find what the report you want, and know how to export to Word and Excel, you can probably get a mail merge together and send out renewal letters, but it's not a built in option.

  • James from Xecu-Fit

    February 2016

    I love it and our members love it

    Ease-of-use
    Quality
    Support

    We've been using the iGo Figure software for about a year. The program is really great - very easy to use. It handles all our memberships, PT scheduling, billing and automated emails to our members. No complaints. I recommend it.

    Review Source: Capterra
  • Kevin from HCFC

    April 2015

    Poor Reporting

    Ease-of-use
    Quality
    Support

    This is the worst software for gyms and health clubs. reporting is a nightmare and their tech support will constantly leave you frustrated. Their support is more interested in getting you off the phone than actually helping you. I personally have had many issues and had their tech support "agree" with me and then proceed to tell me that there is nothing they can do. their software will not be able to even tell you how many memberships you have and how many active members those memberships hold. if you are looking to do any kind of reporting, save yourself the frustration and look elsewhere

    Review Source: Capterra

    Response: Go Figure, Go Figure, Inc.

    May 2015

    Hi Kevin, Thank you for your comments! We always strive to provide the best customer service possible and try to handle and all complaints to the customer's satisfaction. I asked our support manager to contact you; she left several messages and sent several emails but has not heard back from you. I also tried to contact you but have not heard back. Please check your email and give me a call. I'd be happy to work with you to resolve any remaining issues you may be experiencing. Best regards, Matt Zagrodzky, Co-Owner and Vice President

  • Evangeline from OsteoStrong

    November 2011

    Super Easy Software!

    Ease-of-use
    Quality
    Support

    With everything you have to do to get a business open, Go Figure is budget friendly and easy to implement so I can concentrate on getting clients not learning a tedious software program. The staff are great too, knowledgeable and courteous. I looked at the competition, and they are too good to be true..honestly too many hidden fees and contracts with the other guys ...

    Pros

    I hate reading instructions or taking the time to learn anything new ..I look for software to be intuitive and Go Figure is! In a world of apps and technology overload and overkill, the simplicity yet sophistication of Go Figure is a perfect fit for my facility. I am a new hybrid concept of a business, not a gym, not a spa and I was able to customize my setup to fit my business. And payment processing is SUPER CHEAP.

    Cons

    I am going to need scheduling for my customers as I grow, they tell me that a new scheduling component is in development- I am looking forward to that. I would also like some kind of integration with Facebook and the software that I have to use to run my studio device . I am using social networking to build my business and my machine tracks results at the time of use.

    Review Source: Capterra

    Response: Go Figure, Go Figure, Inc.

    November 2011

    Hi Evangeline, Good news: the iGo Figure Software has a great integrated scheduler NOW. Better news: An even better scheduler is in the works and will be available soon (along with social media integrations). Thank you for your comments, and your business! Cheers, The iGo Figure Software Team

  • Bianca from Ocean View Wellness Center

    August 2009

    Low cost, high quality, great support

    Ease-of-use
    Quality
    Support

    For the money, I don't think there is anything better, and I have used a few different gym management programs. It's a great product. I recommend it.

    Pros

    Ease of use
    Lots of features
    Very good training and customer support
    inexpensive

    Cons

    I would like a better way of tracking tennis court scheduling, and even though it manages personal training very well, it would be nice if it had a better report for tracking trainers and their clients.

    Review Source: Capterra
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