Jackrabbit Gymnastics

RATING:

4.6

(266)

About Jackrabbit Gymnastics

Jackrabbit Gymnastics is a club management solution designed to help businesses manage registration, billing, attendance tracking, class scheduling and other operations. It provides an accounting module, which lets gymnastics schools integrate the system with Quickbooks and track paid fees, reconciliations and project payments on a unified interface. The application allows businesses to monitor staff's logging details or availabilities, track students' progress and class schedules and share selected information with parents and staff on self-service portals. It includes a point of sale functionality, which lets gym owners accept payments using a credit card swipe reader. Additionally, administrators can utilize an executive dashboard and reporting capabilities to gene...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Jackrabbit Gymnastics Pricing

No contracts, pricing based on total student count. 1-100 students: $49/month 101-250 students: $89/month 251-500 students: $129/month 501-1000 students: $169/month

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Enhance parent experience and increase revenue with automatic billing

Jackrabbit Gymnastics Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Jackrabbit Gymnastics

1 - 5 of 266 Reviews

User Profile

J (Jason)

Verified reviewer

Recreational Facilities and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

Easy to learn and adapt

We use it for open class registration, online parents portal, event recording and registration, nand sales in the proshop. It's all good.

PROS

Customer Service is always available and when we run into a problem it's easily resolved.

CONS

There are so many bells and whistles. Honestly, we don't use it to it's full capacity but, even so it's far and away better than the others in the market.

BethAnne

Sports, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

I love Jackrabbit!

I love it! it's easy, saves time, and is not too expensive!

PROS

Jackrabbit is very easy to use and is hard to mess up. When training someone I tell them there is nothing they can do that can't be undone. That's nice to be able to say that. We have used Jackrabbit for 12 years and I wouldn't even look at another data base.

CONS

I think some of the reporting features are confusing in their wording for filters. Most of Jackrabbit is written in a way that pretty much anyone can use it. The reporting is more confusing. We also would love to be able to split automatic payments between parents since we have so many divorced parents these days.

Reason for choosing Jackrabbit Gymnastics

Basically they aren't very different. At the time we joined both were fairly new and basically the Jackrabbit people did a better job at selling us on their product.

Reasons for switching to Jackrabbit Gymnastics

Classsoft was much harder to use! Billing was a nightmare. It was very much in need of an update and the customer service was basically 1 guy!

Madelyn

Professional Training & Coaching, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed August 2021

Complicated and Arcane

Excellent customer service, always willing to help, but sometimes the solution to the issue or the desired function is just not available.

PROS

The best part about Jackrabbit is the fantastic, immediate, and readily available customer service.

CONS

Jackrabbit doesn't integrate classes and events calendar. We have to constantly look at two different views to manage our workflow and employee schedules. We have to create a Google calendar to keep it all in one view, which no one should have to do when paying for a top tier booking service like this. It's a major flaw.

Reason for choosing Jackrabbit Gymnastics

Forced to by franchise owner

Teresa

Sports, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Great product

Overall I enjoy the product.

PROS

This program offers everything you need to run a business successfully and efficiently and suits our needs perfectly. It's easy to use and tracks vital information through customizable reports. Integration was a relatively smooth process with no significant problems. It has many customizable features, and its customer service is top-notch.

CONS

It takes a while to figure everything out, but once you do, it's pretty easy to use. I wish certain features that would work great for our business would be implemented faster; they base the value on the importance of the feature by user rating, so what might be necessary to one company might not be to another, so your feature might never be implemented. Still, you can only hope that it is. I also wish the program would accept debit card payments; we have a lot of members that prefer to use their debit cards, which means we still have some manual transactions happening, which increases the possibility of errors.

Reason for choosing Jackrabbit Gymnastics

Better product

Reasons for switching to Jackrabbit Gymnastics

Jackrabbit was a better program that suited our needs.

Shayna

Alternative Medicine, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed August 2020

Trying to fit a square peg into a round hole

Business problems we are solving - getting payment up front It's A LOT more back-end work that I would have expected. It's because we are doing lots of 1:1 tutoring and classes are not always consistent from week to week. It's not your fault, it's probably ours.

PROS

Customer support staff are amazing. Parents being able to enrol in classes themselves and billing process is virtually automatic for classes that are billed by the session. I also like having the kids info in one location and access to the sign off waivers.

CONS

We are a tutoring company (mostly 1:1) trying to use a gymnastics software. I don't know if it's the right fit. I like the classes feature of it, but the 1:1 stuff needs improvement - Specifically the weekly billing aspect of it. If you don't bill Monday through Friday of that week, the data are lost as kids may attend different classes the following week. Also billing is not itemized. It shows the week that they attended 1:1 classes and the amount but it does not show specific dates and times.

Reason for choosing Jackrabbit Gymnastics

We went back and forth with the sales team and this one fit our needs just a little bit more. I'm considering making the switch back to quickbooks becuase my clients need itemized billing for their funding.

Reasons for switching to Jackrabbit Gymnastics

Because I wanted parents to enrol in their own classes and I wanted automatic billing.