Customer services is excellent!!

JackRabbit is great! We started out with a few hundred students and now we have close to 2000. JackRabbit has been there every step of the way!

Pros

Love that they take customer ideas! They are always updating and making the system fit our needs. If I have any issues, customer service is always there to help. Their FaceBook seems to always be active.

Cons

There are sometimes some down time with the system but rarely. JackRabbit is great about notifying/alerting us when the system is down.

Flexible and robust

Jackrabbit has eliminated all of the manual work of organizing registrations and sending confirmation emails for each session of classes. It has allowed us to see our revenue at a glance and easily track our monetary progress. It has allowed us to efficiently search and contact groups of families based on their status. (Example: Current students who are not registered for an upcoming session, families not paid by the payment deadline, all students registered for a class that is cancelled for some reason etc. )

Pros

We looked at a lot of software and it is difficult to find one that has options to search, track and do all the things you want to be able to do. And usually the more things that are possible, the more confusing and steep the learning curve. Jackrabbit offers so many possible functions and also organizes them well by through the Staff Portal, Parent Portals, drop down menus. The searchable tutorials are very helpful and I use them all the time when I forget how to do a particular function. We have been very happy with how Jackrabbit has organized and streamlined our information database and our processes.

Cons

Because there is so much information and possible ways to access the information it does take a significant amount of time to become familiar with it all. It is difficult to tell what the families see in their portals since I only ever see it from the back end. We have created a "pretend family " account for ourselves to be able to view it from the family's perspective.

Great for tuition based classes but not drop-in claases

We are still in the beginning stages so some days I am completely frustrated and ready to abort mission, other days I have hope we are gonna make it. Bending the application to match 2 different income strategies has been hard. We use tuition and pay per class. This platform does not make that easy. I also, struggle to stay organized with instructor absences and Sublist because there is no updates for staff schedule.

Pros

Teaching tuition, Classes management, Class scheduling, Online application with legalese, Mobile app compatible Staff portal for attendance and time clock

Cons

1)Very difficult to adapt to an adult student application that pays per class and is user friendly. 2)No structure for substitute instructors. You can change daily or weekly schedules for staff without changing the whole class summary. Therefore I have to use 2 calendars, one for staff and one for studio. 3) Although there is a lot of help, scheduling calls are days out and 30 minute windows. Not enough time to get most things accomplished.

Can't Live Without JackRabbit

Dealing with JackRabbit Technologies has been super easy and very informative. We have attended their training class on several occasions and we always learn a new function/feature that we can use.

Pros

JackRabbit Technologies is an all in one top to bottom software solution that helps me track, analyse and run my business daily. There are so many features of the software that make our daily life much more enjoyable that if we had to do manually or with several different products our life would be miserable. Seemless integration with Express Payroll makes running my paycycles as simple as a click of a button

Cons

Sometimes it takes a little longer than I would like to implement a new feature that directly effects my process(es). I also understand that I am not the only business using the software and that new features need to be looked at across the entire spectrum of business involved.

Trying to fit a square peg into a round hole

Business problems we are solving - getting payment up front It's A LOT more back-end work that I would have expected. It's because we are doing lots of 1:1 tutoring and classes are not always consistent from week to week. It's not your fault, it's probably ours.

Pros

Customer support staff are amazing. Parents being able to enrol in classes themselves and billing process is virtually automatic for classes that are billed by the session. I also like having the kids info in one location and access to the sign off waivers.

Cons

We are a tutoring company (mostly 1:1) trying to use a gymnastics software. I don't know if it's the right fit. I like the classes feature of it, but the 1:1 stuff needs improvement - Specifically the weekly billing aspect of it. If you don't bill Monday through Friday of that week, the data are lost as kids may attend different classes the following week. Also billing is not itemized. It shows the week that they attended 1:1 classes and the amount but it does not show specific dates and times.