More time to focus on everything else and less time having to do admin work.

You can almost do everything you need with in the software. They keep adding more and more integrations so eventually it will all be in one place and I love it.

I do not like the home page layout as it is a little intimidating to my new staff when training them and they find it confusing. Its okay once you get used to it though.

We have been very pleased with the software.

JackRabbit's software support is second to NONE. They are fast to respond, thorough, and fun to work with. If they don't know the answer, they will research it and get back to you. They are also always working on new features. You can submit an idea and sometimes you see that idea worked and added as a feature. Cannot say enough great things about their support team.

There are just a features that I think the software lacks. There is no option to schedule instructors and report absences/trade shifts. There is no option for customers to enter a gift certificate or apply a credit from their account at the time of enrollment, just to name a few.

Like I stated, the ease of navigating the software is really nice. However, they change stuff all the time, new, enhanced. Just leave it alone already. The changes they make don't make it any easier, it is time-consuming to figure out the new way, and it really doesn't make the experience any better.

The software is really easy to use. Very user friendly.

ALL THE CHANGES THAT ARE MADE CONSTANTLY ON THIS SOFTWARE. TRYING TO GET AHOLD OF ANYONE IN CUSTOMER SERVICE IS NEARLY IMPOSSIBLE JUST WHEN YOU GET USED TO DOING SOMETHING, THEY CHANGE AND YOU HAVE TO LEARN HOW TO RE-DO SOMETHING. THE CHANGES THEY MAKE AREN'T ANY BETTER THAN WHAT THEY DID BEFORE. IF IT AIN'T BROKE DONT FIX IT!

I’ve been using the software for over 2 years and I don’t it easy to navigate and figure tasks out. If I encounter a challenge, there is online support available and they are quick to respond and assist.

Class management is smooth and easy with Jack rabbit. Parents are able to create their account and find classes for the children, or the managers can quickly navigate the account creation and class assignment. Classes are then easy to manage with reporting of absences and make ups through the parent portal.

The platform is frequently evaluated and updated by the team at JR, so any challenges I’ve encountered are quickly addressed and positive changes implemented.

Customer support is wonderful!

I like how many features it ha. The ease of emailing certain families is awesome.

Email composer is not as robust. It needs to have a pre-requisite ladder to prevent parents from registering for the wrong level. It tends to be an expensive program compared to competitors for those of us with high student loads. Needs to integrate with crm and provide an app instead of a third party app.

We give Jackrabbit Swim a A+

A 180 change from the old platform we were using. It's not only used friendly for the administrators but as well for our families/members. The support staff is awesome! Always ready to help and fast response.

We wish there was an app for the staff and parents to use... We wish we could save multiple times in the same class and multiple instructors...

The set up of the software to streamline a business was easy. Scheduling, Registrations, Payments, emails, and the organization of this all in one place is what makes this such a great software. Not to mention great customer support.

It's easy to use for administrators and cliental.

I like everything about the software. I have not found a con thus far.

Support is fantastic!

It captures all of the information needed in quick registration form & displays all the pertinent information in various views

Still perfecting the employee scheduling aspect for scheduling - would like a full daily schedule on one sheet of paper for classes

Pretty good

That everything is all together. I also like that customers have to agree to your specific policies before they can sign up for a class.

You can’t automatically charge credit cards on file.

Overall very good and user friendly once you learn the ins and outs of the software

Easy to track attendance at multiple facilities

Hard for users to sign up for make up classes for multiple students.

I have used Jackrabbit Swim for over 10 years when I owned an indoor swim school facility. And now that I am returning to teaching private and semi-private lessons in backyard pools, I wouldn't run my business without Jackrabbit. They have always been intuitive to make changes as the swim school owners needed something to more easily run their business. They now have a tremendous staff who helped me Jump Start my business again with Jackrabbit so I could offer online registration for summer classes. My whole summer filled in less than 24 hrs. THANK YOU JACKRABBIT for helping me set up my classes and fix my glitches. It's smooth sailing from now on..... LOVE JR!!

I found Jackrabbit years ago before I even had an indoor swim school with two pools. I so wanted to offer online registration to my families and found Jackrabbit about two weeks before Summer registration. The owner helped me list all the dates, times, and locations of my summer pools. Registration was flawless. Then when I went indoors to my newly built swim school, it truly helped to already have this piece working effortlessly. After using it for over 10 yrs. I had a hiatus and came back to Jackrabbit. Love it!

There is NOTHING about this software that doesn't help me as the owner run my business well.

Great

I love that the Jackrabbit team is always improving their software for the better

Overall my experience with jackrabbit was great. Keep on listening to your customers, I do want to make a suggestion to see if a person can code the name of clients name onto an email

The software saves me so much time and it's super easy for parents to use.

The ease of parents being able to book on and pay and see their child's progress. Copying classes each term in bulk and automatically booking swimmers on. Saves so much time.

Can be difficult to find what you're looking for.

Jackrabbit took us from paper and pencil registration to the ease of online registration, automated billing, and electronic skills tracking. It was a game changer!!

We love that Jackrabbit is so progressive and responsive to user feedback and ideas. Over the past decade that we have been using it, we have seen the enhancements made allow us to run many of our practices from, registration, to skills tracking, to billing, far more efficiently.

I would love to see an option for improving waitlist notifications/enrollment to open classes!