All Jackrabbit Swim Reviews
1-25 of 182 Reviews
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Jordan
Education Management, 501 - 1,000 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed May 2022
Easy to Use!
Kimberly
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Great software that saves time and Nice people to help anytime needed
More time to focus on everything else and less time having to do admin work.
PROSYou can almost do everything you need with in the software. They keep adding more and more integrations so eventually it will all be in one place and I love it.
CONSI do not like the home page layout as it is a little intimidating to my new staff when training them and they find it confusing. Its okay once you get used to it though.
Mary
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
JackRabbit is a crowd pleaser.
We have been very pleased with the software.
PROSJackRabbit's software support is second to NONE. They are fast to respond, thorough, and fun to work with. If they don't know the answer, they will research it and get back to you. They are also always working on new features. You can submit an idea and sometimes you see that idea worked and added as a feature. Cannot say enough great things about their support team.
CONSThere are just a features that I think the software lacks. There is no option to schedule instructors and report absences/trade shifts. There is no option for customers to enter a gift certificate or apply a credit from their account at the time of enrollment, just to name a few.
Reasons for switching to Jackrabbit Swim
We had some restructuring changes so it was a great time to make a change. We were looking for a product that was more specific to our swim lessons industry.
John
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed March 2024
Swim School Review
Jackrabbit is feature-rich and central to our whole swim school. It makes most things very simple to do once we've configured it properly.
CONSJackrabbit makes posting fees slightly complicated and it isn't smart enough to always identify families who shouldn't have additional tuition fees posted to their account.
Peter
Professional Training & Coaching, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed December 2022
Good but could be great
Overall, JR has been good and we are happy. That being said, there are certain features that we are very frustrated to not have available to us. These features listed above are nearly dealbreakers for us and we truly hope that JR can add them in the near future.
PROSCustomer support for initial setup was great. Every call we’ve had with customer support has been amazing.
CONSThere HAS to be a way to let a customer input a promo code to get a $ or % off their purchase. The balance owed during checkout should immediately be reflected based on the promo code input. The same goes for entering a gift card #. If a customer inputs a gift card #, the balance at checkout should immediately deduct that amount prior to payment being submitted.We are also desperate for a feature that will automatically inactivate/close out classes when other classes in the same time slot become booked. We have a max of 4 lanes in our pool but we offer 6 or 7 possible classes in each time slot. When a 4th class receives a booking, we need the other classes in that time slot to automatically be inactivated/closed out.
Reasons for switching to Jackrabbit Swim
Wanted more features, ability to add staff, ease of creating classes.
Christopher
Sports, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Jackrabbit- Swim Lessons
My overall experience has been great. I recommend it for its customer service alone. I think it checks most checkboxes for various fitness/recreationally based business needs.
PROSThe pricing structure was a big point of emphasis for us. We are a start up swim lesson program and needed to do some research for different programs that met our need and was affordable. Jackrabbit was great in this regard because it allowed us to be on a lower tier until our memberships rose. I also love the customer service. The amount of training and help I received when we first purchased the software all the way through our implementation of the Jackrabbit Plus App has been phenomenal. They are patient and make sure you understand the features fully.
CONSThere is a learning curve with the program. This could be a turn off, but I believe once you learn its quirks it becomes easy to use. This could include setting up the overall business to creating classes and dealing with the parent portal. There are some steps that are necessary, but seem like they could implement better because initially if you forget to set something up you will have to restart and fix the issue to catch back up.
Reason for choosing Jackrabbit Swim
Pricing/reviews, ease of use during trial period
Carron
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Streamlined program management
I’ve been using the software for over 2 years and I don’t it easy to navigate and figure tasks out. If I encounter a challenge, there is online support available and they are quick to respond and assist.
PROSClass management is smooth and easy with Jack rabbit. Parents are able to create their account and find classes for the children, or the managers can quickly navigate the account creation and class assignment. Classes are then easy to manage with reporting of absences and make ups through the parent portal.
CONSThe platform is frequently evaluated and updated by the team at JR, so any challenges I’ve encountered are quickly addressed and positive changes implemented.
Reasons for switching to Jackrabbit Swim
Managing account financials are easier with JR.
Stephanie
Recreational Facilities and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2022
Aquatic School Review
Joackrabbit can do most things if you can figure out how. If you can't figure it out, their customer service is excellent to help and they take feedback to build out new features.
CONSWe are excited for the check-in feature to be added for parents and for when we can choose which classes automatically get makeups and which class types do not so that we are able to use the function to let parents submit their own absences.
Reason for choosing Jackrabbit Swim
Jackrabbit is building out a check-in feature for parents and they are working to add the features that are important to us.
Jennifer
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed March 2022
Robust program
Customer support is wonderful!
PROSI like how many features it ha. The ease of emailing certain families is awesome.
CONSEmail composer is not as robust. It needs to have a pre-requisite ladder to prevent parents from registering for the wrong level. It tends to be an expensive program compared to competitors for those of us with high student loads. Needs to integrate with crm and provide an app instead of a third party app.
Reason for choosing Jackrabbit Swim
Because of location reporting
Reasons for switching to Jackrabbit Swim
Because of multiple location reporting, though now I think I know if a work around for that in I class.
Kaitlin
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Aquatic Adventures Review
Great experience, always helpful when needing support
PROSThe functionality for our program fits well
CONSThere are a lot of reports that seem to not give accurate info simply because there are so many options that go into a report that could change the outcome, got to find the right combination.
Reasons for switching to Jackrabbit Swim
Better set up for our business and had more features that we wanted and needed
Gisela
Sports, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2022
Swim
Good but lacking reporting on retention and integration with other software outside usa
PROSThe class and some reporting Costumer service
CONSNo integration in my country or with other softwares that are fuctional to my area
Reason for choosing Jackrabbit Swim
Because this one dont handle complex scheduling like swimming academies need but they are great with payments, integration, accounting, etc
Reasons for switching to Jackrabbit Swim
The class and scheduling for swim academies was not a strong for Odoo and had to make a specific development on it
Gwyn
Sports, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Jackrabbit Swim is simply the best for our swimming program!
While Jackrabbit may not do all that I would like it to, this software provides most of what I want and need to run our business. The customer service is the best I've seen in that they respond to inquiries swiftly with answers or suggestions to my situation.
PROSI first loved the ease of set up for our business. I was able to set up registration and approximately 100 classes in a matter of hours! The ease of use is fantastic. Their staff responded to all of my questions quickly and helped me to work around some issues that their software couldn't handle at the time I set everything up. Nowadays, I LOVE the prorating feature.
CONSThere are a few things I wish I could do with Jackrabbit Swim: 1. Sort daily schedules by instructor or skill level 2. Generate more customized reports for internal use 3. Maintain a history of instructors for classes 4. Be able to add a substitute instructor to the schedule when regular instructors are out
Reason for choosing Jackrabbit Swim
Customer service and ease of use.
Reasons for switching to Jackrabbit Swim
Customer Service was not responsive.
Kim
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Critical to running my swim business
I launched my business with JackRabbit from day 1 so it's been a critical piece of our growth in the first 6 months of operations. I appreciate that it's set up and customized for swim schools from the start and had some features that even helped give me ideas for how I want my operations to run.
PROSI like that JackRabbit allows me to easily set up my class schedule, enroll students, manage them as they move from class to class and smoothly bill them each month. All the core functions of my business run through the system and it also helps me manage my staff time clock and creates an easy report for me to submit payroll hours every two weeks. The dashboards and to do lists also make it easy to keep track of things like student birthdays, new enrollment processing, etc.
CONSThe learning curve was a little challenging and I still struggle sometimes if I'm trying to customize something as there are often 2 or 3 different places to adjust certain settings, for example permissions that control what a staff member sees when they log on to the staff portal. The help content is good though and I receive quick responses if I need to reach out for further help.
Reason for choosing Jackrabbit Swim
Franchisor selected the product
Nicole
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
JackRabbit Review
I think Jackrabbit is a great program. I think it is pretty easy to use and I have trained quite a few people in using it. I think once you know the program it is easier to learn more and things are always changing and adapting so that you can do more things.
PROSI like how the product is pretty easy to use for the most part. When I don not know how to do something I can always chat with a representative and they are always to willing to help with videos as well and screenshots of how I can do it!
CONSI think that sending a statement is something a bit challenging just because it is not always easy to read. I also think that the transactions are something a bit confusing when you are looking at them and do not know a lot about what you are looking at.
Reasons for switching to Jackrabbit Swim
I know that we heard great things.
Anna
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Versatile software for any swim school
The software saves me so much time and it's super easy for parents to use.
PROSThe ease of parents being able to book on and pay and see their child's progress. Copying classes each term in bulk and automatically booking swimmers on. Saves so much time.
CONSCan be difficult to find what you're looking for.
Reason for choosing Jackrabbit Swim
Better price.
Reasons for switching to Jackrabbit Swim
Jackrabbit allows me to do more.
Stephanie
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Best Software
Jackrabbit took us from paper and pencil registration to the ease of online registration, automated billing, and electronic skills tracking. It was a game changer!!
PROSWe love that Jackrabbit is so progressive and responsive to user feedback and ideas. Over the past decade that we have been using it, we have seen the enhancements made allow us to run many of our practices from, registration, to skills tracking, to billing, far more efficiently.
CONSI would love to see an option for improving waitlist notifications/enrollment to open classes!
Reason for choosing Jackrabbit Swim
The people at Jackrabbit sold it well.....And it is a local business. It was an easy decision.
Taylor
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Easy to use, nice to have billing/scheduling/rosters in one place.
Everything is in one place. I can bill, schedule, see class history, print rosters, track skills and attendance, email and text families all in one place. I can quickly see a family's transaction and class history. I can mass post tuition fees and process batch credit cards which saves a lot of time.
CONSI'm having a hard time figuring out the best way to post annual tuition fees when everybody has different start dates.
Vendor Response
Thank you for sharing your experience with Jackrabbit! It's our hope that you continually find value in our features and functionality. We are always listening and seeking out ways to assist you in continuing your success, so please let us know how we can help.
Replied March 2018
Nikki
Recreational Facilities and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Solid Platform
Jackrabbit allows website registration and frees up office staff time, and they now have prorated fees, based on the number of lessons, rather than just a monthly fee.
PROSJackrabbit keeps growing and getting better. The development team comes out with new additions regularly, and their communication about it is excellent! The customer service is the best part of Jackrabbit. Answers are very timely morning, night and weekends! I've never experienced that before with a software company. They have many training videos and a help section with lots of answers as well. The software has lots of options of doing things YOUR way. There are many fabulous reports too.
CONSIt allows a teacher to be booked in more than once place at a time.
Nadia
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Love Jackrabbit Swim
We use Jackrabbit Swim for our business - Stony Creek Swim Center. We have been using it for a few years now and I think it has really helped the business suceed. Customer service is great and usually responds fairly quickly to our questions and concerns.
PROSThe website is easy to navigate. I really like the newer calendar link that is available no matter what screen you're in to click on. Used to be you could only access the calendar button on the home page which was a pain to go back and forth to.
CONSNothing really. It's all pretty easy to learn and navigate through
Annie
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Not quite right...
We used Jackrabbit for ~3 months. It was far better than our old system (Vagaro), but the inability to put power in customers hands (regarding makeups, class drops, transfers, etc) caused us to switch to iClass. We're a few weeks in (JR acct is still active as we complete the annoying task of collecting credit cards), but iClass has suited us much better. They have a parent portal app, makeups are easy, and my only annoyance is having to toggle between 2 locations.
PROSIt was designed for kids sports and provides necessary functionality for maintaining our swim school, as opposed to other (less industry specific) software we've used in the past.
CONS#1 flaw is its inability to allow customers to schedule makeup classes / lessons. This took hours of manual admin time weekly, and as a growing swim school, I can't imagine what that would have looked like had we not switched to a different system. Not only was the manual work tedious, but it made makeups "personal" - ie if there was no/limited availability, it made our staff look like the bad guys. Also, the system looks and feels outdated, and has too much functionality in my opinion. On top of that, I consider myself a tech-savvy person, and after months of using the billing features, I was still confused on how to issue/apply account credits.
Buffy
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
JackRabbit has always been extremely helpful in every situation.
JackRabbit is constantly working to improve their software. There are enhancements released weekly. Support is quick to respond and will work through any situation. There is also a Facebook group to post questions to other users. I find this very helpful to get other people to help find solutions.
Vendor Response
We appreciate your positive comments and we're thrilled that you are having great success with Jackrabbit. Our ears are always up for ways that we can continue to improve our software. We hope your experience with Jackrabbit continues to help your business thrive!
Replied March 2018
Trish
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2022
We find it mostly suits our needs, but it isn't quite there...
The help team is great and I appreciate being able to use the chat feature for quick questions.
CONSOur team has to do several manual processes in order to manage and communicate to families. It would be great if there was a better student check-in/check-out system, email automation to communicate absences and student progress, and better ways to add notes/pop-ups notes/reminders for certain families.
Annie
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Customer Service is the best. The response is so quick and everyone is very friendly.
The software is pretty easy to navigate. We use the weekly page the most and all the updates have been very useful.
CONSThe software is not always user friendly. We have multiple classes at the same time with the same level. This makes it hard when we charge for tuition. I always have to go in and check certain fields to see if tuition was posted correctly. Most of the time it discounts to much. This is the biggest concern for me.
Kelly
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
We have been using Jack Rabbit for our swim school for about 6 years now! We love it.
We love how receptive the company is too making suggested changes/improvements. The customer service staff is great. We could never manage our customer load without this software.
CONSThe cost is a little high
Vendor Response
Thanks for your help in spreading the good word about Jackrabbit! We love it when our clients get great value from using our software and we hope that you continue to thrive and benefit from your Jackrabbit experience.
Replied March 2018
Katie
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Swim School with 2K participants Need Jackrabbit
Customer services is definitely the greatest strength while we transitioned our staff. We like how easy our parents can navigate the system with minimal conflicts.
CONSWe have a list of class offerings at the same time. The categories can be complicated if a parent has multiple swimmers at the same time.