More time to focus on everything else and less time having to do admin work.

You can almost do everything you need with in the software. They keep adding more and more integrations so eventually it will all be in one place and I love it.

I do not like the home page layout as it is a little intimidating to my new staff when training them and they find it confusing. Its okay once you get used to it though.

We have been very pleased with the software.

JackRabbit's software support is second to NONE. They are fast to respond, thorough, and fun to work with. If they don't know the answer, they will research it and get back to you. They are also always working on new features. You can submit an idea and sometimes you see that idea worked and added as a feature. Cannot say enough great things about their support team.

There are just a features that I think the software lacks. There is no option to schedule instructors and report absences/trade shifts. There is no option for customers to enter a gift certificate or apply a credit from their account at the time of enrollment, just to name a few.

Jackrabbit is feature-rich and central to our whole swim school. It makes most things very simple to do once we've configured it properly.

Jackrabbit makes posting fees slightly complicated and it isn't smart enough to always identify families who shouldn't have additional tuition fees posted to their account.

Overall, JR has been good and we are happy. That being said, there are certain features that we are very frustrated to not have available to us. These features listed above are nearly dealbreakers for us and we truly hope that JR can add them in the near future.

Customer support for initial setup was great. Every call we’ve had with customer support has been amazing.

There HAS to be a way to let a customer input a promo code to get a $ or % off their purchase. The balance owed during checkout should immediately be reflected based on the promo code input. The same goes for entering a gift card #. If a customer inputs a gift card #, the balance at checkout should immediately deduct that amount prior to payment being submitted.We are also desperate for a feature that will automatically inactivate/close out classes when other classes in the same time slot become booked. We have a max of 4 lanes in our pool but we offer 6 or 7 possible classes in each time slot. When a 4th class receives a booking, we need the other classes in that time slot to automatically be inactivated/closed out.

My overall experience has been great. I recommend it for its customer service alone. I think it checks most checkboxes for various fitness/recreationally based business needs.

The pricing structure was a big point of emphasis for us. We are a start up swim lesson program and needed to do some research for different programs that met our need and was affordable. Jackrabbit was great in this regard because it allowed us to be on a lower tier until our memberships rose. I also love the customer service. The amount of training and help I received when we first purchased the software all the way through our implementation of the Jackrabbit Plus App has been phenomenal. They are patient and make sure you understand the features fully.

There is a learning curve with the program. This could be a turn off, but I believe once you learn its quirks it becomes easy to use. This could include setting up the overall business to creating classes and dealing with the parent portal. There are some steps that are necessary, but seem like they could implement better because initially if you forget to set something up you will have to restart and fix the issue to catch back up.

I’ve been using the software for over 2 years and I don’t it easy to navigate and figure tasks out. If I encounter a challenge, there is online support available and they are quick to respond and assist.

Class management is smooth and easy with Jack rabbit. Parents are able to create their account and find classes for the children, or the managers can quickly navigate the account creation and class assignment. Classes are then easy to manage with reporting of absences and make ups through the parent portal.

The platform is frequently evaluated and updated by the team at JR, so any challenges I’ve encountered are quickly addressed and positive changes implemented.

Joackrabbit can do most things if you can figure out how. If you can't figure it out, their customer service is excellent to help and they take feedback to build out new features.

We are excited for the check-in feature to be added for parents and for when we can choose which classes automatically get makeups and which class types do not so that we are able to use the function to let parents submit their own absences.

Customer support is wonderful!

I like how many features it ha. The ease of emailing certain families is awesome.

Email composer is not as robust. It needs to have a pre-requisite ladder to prevent parents from registering for the wrong level. It tends to be an expensive program compared to competitors for those of us with high student loads. Needs to integrate with crm and provide an app instead of a third party app.

Great experience, always helpful when needing support

The functionality for our program fits well

There are a lot of reports that seem to not give accurate info simply because there are so many options that go into a report that could change the outcome, got to find the right combination.

Good but lacking reporting on retention and integration with other software outside usa

The class and some reporting Costumer service

No integration in my country or with other softwares that are fuctional to my area

While Jackrabbit may not do all that I would like it to, this software provides most of what I want and need to run our business. The customer service is the best I've seen in that they respond to inquiries swiftly with answers or suggestions to my situation.

I first loved the ease of set up for our business. I was able to set up registration and approximately 100 classes in a matter of hours! The ease of use is fantastic. Their staff responded to all of my questions quickly and helped me to work around some issues that their software couldn't handle at the time I set everything up. Nowadays, I LOVE the prorating feature.

There are a few things I wish I could do with Jackrabbit Swim: 1. Sort daily schedules by instructor or skill level 2. Generate more customized reports for internal use 3. Maintain a history of instructors for classes 4. Be able to add a substitute instructor to the schedule when regular instructors are out

I launched my business with JackRabbit from day 1 so it's been a critical piece of our growth in the first 6 months of operations. I appreciate that it's set up and customized for swim schools from the start and had some features that even helped give me ideas for how I want my operations to run.

I like that JackRabbit allows me to easily set up my class schedule, enroll students, manage them as they move from class to class and smoothly bill them each month. All the core functions of my business run through the system and it also helps me manage my staff time clock and creates an easy report for me to submit payroll hours every two weeks. The dashboards and to do lists also make it easy to keep track of things like student birthdays, new enrollment processing, etc.

The learning curve was a little challenging and I still struggle sometimes if I'm trying to customize something as there are often 2 or 3 different places to adjust certain settings, for example permissions that control what a staff member sees when they log on to the staff portal. The help content is good though and I receive quick responses if I need to reach out for further help.

I think Jackrabbit is a great program. I think it is pretty easy to use and I have trained quite a few people in using it. I think once you know the program it is easier to learn more and things are always changing and adapting so that you can do more things.

I like how the product is pretty easy to use for the most part. When I don not know how to do something I can always chat with a representative and they are always to willing to help with videos as well and screenshots of how I can do it!

I think that sending a statement is something a bit challenging just because it is not always easy to read. I also think that the transactions are something a bit confusing when you are looking at them and do not know a lot about what you are looking at.

The software saves me so much time and it's super easy for parents to use.

The ease of parents being able to book on and pay and see their child's progress. Copying classes each term in bulk and automatically booking swimmers on. Saves so much time.

Can be difficult to find what you're looking for.

Jackrabbit took us from paper and pencil registration to the ease of online registration, automated billing, and electronic skills tracking. It was a game changer!!

We love that Jackrabbit is so progressive and responsive to user feedback and ideas. Over the past decade that we have been using it, we have seen the enhancements made allow us to run many of our practices from, registration, to skills tracking, to billing, far more efficiently.

I would love to see an option for improving waitlist notifications/enrollment to open classes!

Everything is in one place. I can bill, schedule, see class history, print rosters, track skills and attendance, email and text families all in one place. I can quickly see a family's transaction and class history. I can mass post tuition fees and process batch credit cards which saves a lot of time.

I'm having a hard time figuring out the best way to post annual tuition fees when everybody has different start dates.

Great Service. Having the ability to talk person-to-person at almost any time of the day, despite time zone changes is so helpful. Office staff in the USA often email me well after office hours USA time. The staff go above and beyond what I expect.

Its functionality, ease of use and application to the learn-to-swim industry

It is not completely user friendly in all ways the international time zones affects some parts of the program. Changes to children's schedules are not "live" in our time zone

We use Jackrabbit Swim for our business - Stony Creek Swim Center. We have been using it for a few years now and I think it has really helped the business suceed. Customer service is great and usually responds fairly quickly to our questions and concerns.

The website is easy to navigate. I really like the newer calendar link that is available no matter what screen you're in to click on. Used to be you could only access the calendar button on the home page which was a pain to go back and forth to.

Nothing really. It's all pretty easy to learn and navigate through

We used Jackrabbit for ~3 months. It was far better than our old system (Vagaro), but the inability to put power in customers hands (regarding makeups, class drops, transfers, etc) caused us to switch to iClass. We're a few weeks in (JR acct is still active as we complete the annoying task of collecting credit cards), but iClass has suited us much better. They have a parent portal app, makeups are easy, and my only annoyance is having to toggle between 2 locations.

It was designed for kids sports and provides necessary functionality for maintaining our swim school, as opposed to other (less industry specific) software we've used in the past.

#1 flaw is its inability to allow customers to schedule makeup classes / lessons. This took hours of manual admin time weekly, and as a growing swim school, I can't imagine what that would have looked like had we not switched to a different system. Not only was the manual work tedious, but it made makeups "personal" - ie if there was no/limited availability, it made our staff look like the bad guys. Also, the system looks and feels outdated, and has too much functionality in my opinion. On top of that, I consider myself a tech-savvy person, and after months of using the billing features, I was still confused on how to issue/apply account credits.

JackRabbit is constantly working to improve their software. There are enhancements released weekly. Support is quick to respond and will work through any situation. There is also a Facebook group to post questions to other users. I find this very helpful to get other people to help find solutions.

The help team is great and I appreciate being able to use the chat feature for quick questions.

Our team has to do several manual processes in order to manage and communicate to families. It would be great if there was a better student check-in/check-out system, email automation to communicate absences and student progress, and better ways to add notes/pop-ups notes/reminders for certain families.

The software is pretty easy to navigate. We use the weekly page the most and all the updates have been very useful.

The software is not always user friendly. We have multiple classes at the same time with the same level. This makes it hard when we charge for tuition. I always have to go in and check certain fields to see if tuition was posted correctly. Most of the time it discounts to much. This is the biggest concern for me.

We love how receptive the company is too making suggested changes/improvements. The customer service staff is great. We could never manage our customer load without this software.

The cost is a little high

Usually things work just fine. Would prefer easier filters that are more facility focused on the needs of the facility.

I love the functionality to tie registration through our website resulting in a seamless user interface that is not only easy to use, but also family friendly.

Transferring students is overwhelming displaying classes in a list view.