--- title: "Kilo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kilo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kilo is a good fit for you!" source_url: "https://www.softwareadvice.com/club-management/kilo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Gym Management Software](https://www.softwareadvice.com/gym-management/) / [Kilo](https://www.softwareadvice.com/club-management/kilo-profile/) / Kilo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/club-management/kilo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/club-management/kilo-profile/alternatives/) # Kilo User Reviews ## Reviews summary - Overall rating: 5.0/5 - Total reviews: 70 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 5.0/5 - Value for money: 4.9/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 69 reviews (99%) - 4 stars: 1 reviews (1%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - We can easily manage a team of 9+ employees and keep everyone organized and on the same page with 300+ members to include group class, personal training and hybrid memberships. And the ream is always leveling up their service! - Their service/software has literally changed the level of service that we can provide for all our 300+ members and has been instrumental in managing our coaching team and keeping everyone on the same page. - Customer success team, mass communication functions, automated communication, integrated to your website, tools and resources to grow your gym. ### Most mentioned cons - I need to repeatedly log in to the app and nudge it to "remember me" more often per week than I'd like, but that's just a few seconds of inconvenience. - This isn't a Kilo problem but more so an 'us' problem, the software can be so big that it's tough to optimize with our entire team. - We started with Kilo very early in their development stages, so some features have taken longer to come out than I would like. ## Kilo customer reviews Showing reviews 1-25 of 70 (page 1). ### Love this software. It has changed my business - Overall rating: 5/5 - Reviewer: Eric C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great experience so far. We've been with them over 2 years now and worth every penny! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service! They have been super helpful in helping me solve problems in my business with their software #### Cons Nothing really yet. Maybe a couple times when the terms of use changed but the situation was well communicated and I thought it was fair. --- ### I'm a huge fan! - Overall rating: 5/5 - Reviewer: Scott D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I can't recommend this company enough if you are a gym brand. The product, the team, the service is all top notch and the price leaves you enough room in your budget to grow elsewhere. It's more than paid for itself and continues to be improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is absolutely the most responsive I've ever had with B2B software. Not only are they reactive, but they are proactive. They have rolled out solutions to problems before I identified them as problems, which means they aren't just going through the motions. #### Cons The thing I liked least for Kilo is the fact that they are so new that there's a lot of options that aren't there yet. As an early adopter, I knew this was going to be the case but it can be frustrating sometimes. #### Reasons for switching to Kilo Terrible customer service and expensive to maintain, as well as outdated options and UI. --- ### Great product !! - Overall rating: 5/5 - Reviewer: Malin P. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It helps me to build my business, and it saves my a lot of time #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The structure and how it get my business organised when it comes to leads and calendars #### Cons Sometimes it’s hard to keep the overview #### Reasons for choosing Kilo The contact and service from Kaleda. We got in contact in sthlm and as kilo offered the German version, I decided to choose kilo --- ### Fantastic Product! - Overall rating: 5/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Kilo is sleek, simple, and fast. It's made us more efficient as a business and substantially increased our bottom line revenue. Their customer support is UNREAL. It's the fastest and most thorough I've ever encountered in any industry. #### Cons Zero complaints! Kilo is absolutely fantastic. #### Reasons for choosing Kilo Because of the integrations and because I had met and worked with the Kilo team and was consistently impressed by them. #### Reasons for switching to Kilo Largely because Kilo integrated much more smoothly with our website and our marketing software. --- ### Completely Satisfied Gym Owner! - Overall rating: 5/5 - Reviewer: Josiah S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So amazing! I initially balked at the added cost- but we were still sending out email campaigns through our business email, downloading leads manually from meta and paying a third party to host our business phone line. I initially signed up with Kilo to better manage meta leads, but I'm a believer customer because of everything else the software can do. I wouldn't be able to hand off marketing, sales and customer relations without kilo's tools. As happy as I am with their product, I am a committed customer because of their support! Incredible response times, incredible help - they won't just push you to a help article if you need more - and they treat you like a business partner, not just a customer. Thank you Kilo team! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the support! There is so much their products can do, but their customer and technical support is unrivaled! They are the most helpful company I have ever worked with, and on top of it, their response times are amazing! Their Gym Lead Machine tool is so robust- it is a necessary investment if you want to grow your gym and start having a team handle more of your marketing, sales and customer relations. The return on investment is incredible! You and your team will be so much more efficient, and GLM is SO much better than the patchwork processes we were using before with spreadsheets and multiple software platforms. #### Cons Gym Lead Machine is such a robust tool, which means that the onboarding process will take some time and the learning curve is a bit steep. They really invest in helping you get started, but at the end of the day, you will need to invest the time to really learn what the platform is capable of and how to best leverage it for your business. #### Reasons for switching to Kilo Allowed me to consolidate software products. --- ### Top-notch customer service. - Overall rating: 5/5 - Reviewer: Jared B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We've been a long time user of Kilo and we don't plan to change that any time soon. We've been able to make important business decisions based on the data that Kilo offers our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is out of this world. I honestly can't think of another company who does it better! The response time is top notch on any customer inquiry. #### Cons This isn't a Kilo problem but more so an 'us' problem, the software can be so big that it's tough to optimize with our entire team. There is so much that can be done; customization, automation, etc. that sometimes it can be overwhelming. --- ### Perfect service and product - Overall rating: 5/5 - Reviewer: Jesse C. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The support team goes thoroughly through the management of the software and it has been a joy to work with them. The tools given have helped improved my efficiency as a gym owner. A lot less spreadsheets are needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is perfect for what I need to successfully manage clients and track measurable progress through the metrics given. Great value for money with above and beyond support. #### Cons The only down side would be there is a learning curve, like any new software. However a video library is given for assistance along with a quick responsive support team along with zoom meetings to walk through any problems you might have. --- ### Kilo - The BEST gym software - Overall rating: 5/5 - Reviewer: Corey L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Since the start my experience has been amazing. I am not very good with technology and usually mess things up but they walked me through everything and have worked hand and hand with me to learn everything and put all the services they offer into action to best serve my business. I am now able to do things with technology and automatons that I never even thought was possible, and that is all because of the team at Kilo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team at Kilo is top notch. They are always fast to help and answer all my questions . Customer service is a huge deal for me and Kilo is the best! #### Cons I have nothing negative to say about Kilo. When outages or issues pop up they communicate well and go above and beyond to correct. Myself and my team could not be happier with there services Kilo offers. --- ### Great experience - Overall rating: 5/5 - Reviewer: Ruth C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service. Owned and led by people who understands the needs of gym owners. Always being innovative and competitive in what they are offering. #### Cons Just waiting on workout tracking so we can have all our software in one so it's easier to manage our members. --- ### 10/10, highly recommend! - Overall rating: 5/5 - Reviewer: Kaki C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. 10/10. Customer service is friendly and always solves my problems quickly. Top notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kilo's CRM is user friendly, easy to use and overall INCREDIBLE. It has been such a game changer for our business. #### Cons That I didn't find it sooner! This is truly the best software I've used in the gym space. #### Reasons for choosing Kilo Customer service, ease of use, customization #### Reasons for switching to Kilo Customer service, ease of use, customization --- ### Gym Owners - THIS IS THE BEST INVESTMENT WE'VE MADE!! - Overall rating: 5/5 - Reviewer: Ashley S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Their support team is the best in the space with fast response times, kindness, and a willingness to help and go the extra mile for clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kilo's software does what it says it will do AND MORE! The power of this tool to improve the gym industry is tremendous. It is a well kept secret; it is by far the highest ROI on software/technology that our gym has made (and we have experience with many of the top players). #### Cons Kilo is an incredibly powerful tool. To take full advantage of the software, you will want an admin on your team to handle the set up and management. However, Kilo delivers their software ready to "plug and play" so you only are exposed to as much complexity as you desire. It is delivered ready to go live "out of the box," but admin-minded users can dive in deep, if desired. #### Reasons for choosing Kilo Kilo had far superior software capabilities and way more breadth of service. Usually there are compromises made when you have as much breadth as they do, but it is NOT the case with Kilo. They do everything in their suite remarkably well. #### Reasons for switching to Kilo We were looking for a better way to manage our leads. We were able to improve a lot more than that as part of our relationship with Kilo!! (website, lead nurture, streamlined client communications, etc.) --- ### Best Seeks Best - Overall rating: 5/5 - Reviewer: Matt T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 3 years in, with 3 businesses….I use their product/services all day, every day. I’m not quite at the tattoo on my body level, but they did send my pup a custom bandana which is a good stage for our relationship currently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From a functional perspective, Kilo checks the boxes most important to me.- Easy to use- Easy to train new team members to use- Customizable- Saves time- Highly organized- Saves costs of other softwares- Unmatched customer service - Education on their features to make my life easier and save my teams time- They make me laugh and smile 🤠 #### Cons I really wish Kilo could be used in all areas of my life:- Investing- Fitness- DatingMaybe it’s an unreasonable ask…but everything gym related I thought was unreasonable, they’re created + delivered without being asked sooooo I wouldn’t rule it out TBH. #### Reasons for switching to Kilo Kilo appeared to be a better value at the time…it was one of the best decisions I’ve made for my businesses. --- ### Easy to use and customize. Great customer service! - Overall rating: 5/5 - Reviewer: Andrew F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lead generation, appt scheduling, and sales mostly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love how easy Gym Lead Machine is to use, manage leads and campaigns, as well as make changes to our website. #### Cons I would prefer a few more custom options for running reports. Like for leads received over custom time frames, the quality of those leads, and being able to categorize/rate leads from hot to cold. #### Reasons for choosing Kilo Website was faster and better equipped with SEO, more professional looking. #### Reasons for switching to Kilo Seemed like our website and marketing was stale. Website customizations were difficult. --- ### Kilo for the WIN!!! - Overall rating: 5/5 - Reviewer: Terra S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. A+ across the board! We love Kilo and are grateful for how it supports our gym! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team at Kilo is kind, super helpful, and offers fast support at all times! Not to mention all the amazing features! #### Cons I honestly have zero complaints! The platform is incredible! --- ### MeFit Review - Overall rating: 5/5 - Reviewer: Greg S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very good. Has met most of my expectations #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good response to any issues. Mostly works as advertised #### Cons Not all notifications go through on Iphone --- ### Business Owner's Best Friend - Overall rating: 5/5 - Reviewer: Brooks D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We've loved working with the Kilo team and have received fantastic, quick support as needed. I love that they offer us solutions with a gym owner's needs in mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The connection between our website and Gym Lead Machine removes so many manual steps as a business owner. Keeping everything under one roof, like our emails and even planning out social content, make my day to day streamlined. #### Cons I'm looking forward to the GLM app continuing to update. --- ### Kilo understands what we need - Overall rating: 5/5 - Reviewer: Dana F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service is top notch. They are quick to respond and understand our industry. #### Cons Keeping in mind they we were early adopters while they were still in beta, we really really would like them to have an app. There are also some functionality features we would like. The good news is they responsive and I’m confident these will be in future offerings. #### Vendor response Thanks for the honest review, Dana. You have been instrumental in helping us create a good product for gym owners. Thank you for being a beta client and coming on this journey with us. I know that you have given this feedback to our development team as well and they have put a lot of your suggestions on the road map. Thanks again! Replied July 2023 --- ### Don’t hesitate - Overall rating: 5/5 - Reviewer: Joanne C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent customer service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product has streamlined my business and made my customer experience so much smoother. #### Cons Would like to see more integration with marketing and products like Wodify. #### Vendor response Thanks, Joanne! We are happy to see that Kilo has help streamlined your gym for new leads and customers. As for integrations, you'll see our gym management software dropping very soon! We can't wait to show you what we are building! Thanks again. Replied July 2023 --- ### Underpriced and Overdelivered - Overall rating: 5/5 - Reviewer: Ryan A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the customer service. If I ever need anything they are quick to respond, and even volunteer to help me implement it when I can't figure something out. #### Cons Sometimes the mobile chat is a little lagged. Other than that, we love it. #### Reasons for choosing Kilo Not applicable #### Reasons for switching to Kilo UpLaunch didn't offer all the services of Kilo and had horrible customer service. The value wasn't there. #### Vendor response Ryan, thanks so much for this review. We take a lot of pride in our customer service, so your words mean a lot to us. We look forward to continuing to serve you and your gyms for years to come! Replied July 2023 --- ### Excellent gym software - Overall rating: 5/5 - Reviewer: Sasha K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Best customer service on the planet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product helps us grow and manage our boutique fitness business. They are GOOD at websites, marketing, communications, and lead management, so I don’t have to worry about that stuff! #### Cons No workout tracking, but sugarwod is working well for that! #### Vendor response Thanks so much for your review, Sasha! We are thrilled to hear that running your gym is easier with Kilo websites & marketing automation. We're looking forward to blowing your socks off with our gym management software very soon! Replied July 2023 --- ### Kilo Grows your business with you - Overall rating: 5/5 - Reviewer: Gary W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent Kilo does exactly as it saying on the tin. It will help you and your business grow and save time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of onboarding and support from the team. It works without me. #### Cons Nothing that dosn’t take a little bit of time to set up. #### Vendor response Thanks for your review, Gary. Making gym owners' lives easier is our mission! Replied July 2023 --- ### Crossfit showdown review - Overall rating: 5/5 - Reviewer: Tucker K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like their professionalism and excellence in service. Their customer support is great. They’ve got great automations that help with lead nurture #### Cons It would benefit from a better onboarding process to teach all of the features #### Reasons for switching to Kilo Poor customer service #### Vendor response Hey Tucker! Thanks so much for your review. We take a lot of pride in our customer support team. We also hear you on the onboarding process - We've recently added new client onboarding webinars in addition to your 1:1 onboarding call and 1:1 onboarding check-in. We've also added monthly Master Classes to the calendar; I hope you've had a chance to check them out. Your feedback makes us strive for BEST. Thanks again. Replied July 2023 --- ### Super dynamic software and Amazing customer service - Overall rating: 5/5 - Reviewer: Sam H. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far we've had an amazing experience with Kilo! They have the best customer service I have ever experienced (especially in tech). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service and easy to use UI #### Cons Not at this time. We have not been using Kilo long enough to assess any potential deficits for our specific use cases. So far so good! --- ### Zero Buyers Remorse - Overall rating: 5/5 - Reviewer: Ashley N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. PHENOMENAL. I was skeptical when I first signed up for Gym Lead Machine, but it quickly transformed my business. The automations not only set my business apart but also gave me back valuable time—time I could invest in growing my business instead of constantly vetting calls and chasing leads. It took a huge load off my plate, making it easier to focus on what matters, like social media and emails. Now, I use all of their products, and they integrate so seamlessly that both my team and my members get a top-notch experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is truly unmatched. I get quick answers and support every time. They genuinely listen and are always willing to tailor their services to meet people’s needs. Plus, they regularly check-in and perform audits on your usage to ensure you’re happy with the product and know how to use it effectively. I’ve worked with my fair share of software companies, but none have CARED more than this one. #### Cons It’s still new, which means there’s so much room for growth. I will say that some aspects arnt always super intuitive, but they're always willing to walk you through anything you're not wrapping your brain around. They’re constantly refining and tailoring their product to make it even better. I’m excited to see how this company keeps making big moves to help people. #### Reasons for switching to Kilo I wanted something that would integrate with my lead software better. And I didn't feel like I was getting as much out of Pike as I should have with how much I was paying. --- ### Owner of the business - Overall rating: 5/5 - Reviewer: Chris S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Top notch. I have never had the owner of a tech company reach out to see how they could help me and my team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is far and away the best part of Kilo. #### Cons When I try to do things on my own, I get lost. It is a very robust system and my brain doesnt speak computer all that well. #### Reasons for switching to Kilo Premade automations, more robust marketing and communications platform. ## More reviews [Next reviews](https://www.softwareadvice.com/club-management/kilo-profile/reviews/?page=2) --- Kilo Reviews, Pros and Cons - 2026 Software Advice