MemberPlanet vs Mindbody

RATING:

4.7

(261)

MemberPlanet has 261 reviews and a rating of 4.71 / 5 stars vs Mindbody which has 2807 reviews and a rating of 4.02 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (261)
4.0 (2807)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
February 28, 2024
May 23, 2024
Pros/Cons
  • Pros

  • What I like best is the ease of use of the Memberplanet application. Memberplanet is extremely user friendly.
  • Customer service is friendly, helpful, fast and responsive. The reporting features are excellent which makes the reconciliation process so much easier from a accounting prospective.
  • Cons

  • Inability to manage members by bulk. Absolutely terrible tech support or responsiveness to customer needs.
  • Reporting features can be delayed making accounting reconciliation a nightmare. Also, this database does not let you include someone without an email.
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  • Pros

  • The product has a gazillion different features and loves to expand its offering into new industries. They give you access to everything via a robust API and good reporting.
  • As an enduser I appreciate a clean and easy interface. Easy payments and bookings and canceling.
  • Cons

  • This experience may also be attributed to trying to schedule massages where schedule management is difficult.
  • Integration with existing platforms was a little difficult, and getting others to try is has been hard as well.
Read all user reviews
Pricing Range
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$
$
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$
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos