All Membroz Reviews

1-25 of 32 Reviews

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Dilhan

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Gym membership management

Good customer feedback

PROS

Flexible specifications. Custom features

CONS

I am happy with all i have no regrets in selecting this.

Reason for choosing Membroz

Customer service is on point fast reply and work on the issues fast as possible

Vendor Response

Thanks you Dilhan

Replied August 2021

Md

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Excellent Appointment and Schedule Management Tool

We needed a way to schedule, update, and follow up on our consultant's appointments, and the Membroz solution well surpassed our expectations. This tool has now become a staple of our daily operations.

PROS

Almost everything about this software is to my preference. I have used a lot of them, and this one is by far the best in terms of setup because it is quick and simple to complete.

CONS

Not yet faced any issues with their system

Vendor Response

Thank you Sir, It was pleasure working with your organization.

Replied April 2023

Miranda

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2022

BEWARE! This company is a complete fraud

PROS

This company is completely fraudulent, going beyond bad service and technology, they will actually steal money from you with no reply. Our spa company signed up and paid in advance for 6 months licensing. It was the absolute complete fraudulent system ever. The core system has no security or stability. Many times we lost our customer data, just deleted with no explanation, it would send automatic wrong emails of receipts, bookings to clients who have never been to our spa. Yes they tried to help to fix it, but it was like putting new tyres on a car with no engine. It just did not work. We had many client complaints, many tears from front line staff, for 6 months this company and system made our company a nightmare. We lost thousands and thousands of $$ in bookings from angry clients and lost bookings. I also paid $700 for a customised APP that never ever was started. After 6 months, of patience and nice messages, even though our situation was bad, I was never once rude or demanding. But when I asked for my money back for an APP that wasn´t even started to develop, I was blocked, no messages read, no phone calls returned. This is a complete and utter fraudulent business. Be careful of fake reviews. This company is not ethical, if they can just stop contacting a client after payment, then of course, they will need to concentrate on increasing all the fake reviews from their friends and family.

CONS

everything was a fake, it did not work, bugs everyday, unstable and unreliable server that would lose customer data

Vendor Response

This was not expected from client with whom our team have been working since 7 months. Neither we are fraud nor we have taken any money. You have subscribed for 6 months service in Dec'21, system was live till May, there is not way we could have refunded for service already rendered. Our support team has helped them migrate huge database along with multiple training sessions. We never demanded any money for data import service even though it was not part of SLA. Regarding customization request, we already refunded you money even though 70% work was done from our side. Let me put our side of story, Your team never accepted your decision to use other software, they were not ready to change working style, our support team experience were not pleasant with them as they have decided to not use sytem. We have try our best to accommodate many request they made to make certain UI changes and workflow. I wish we have taken decision earlier to tell client that her team is not ready to use system

Replied June 2022

Jigar

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Excellent customer service

Using Membroz was a fantastic experience for me. especially in terms of customer service. I was consistently amazed by how quickly we were assisted. The speed with which they resolve any issue and, most lately, the kindness with which they assist us. In the future, I wouldn't think twice about using your services again.

PROS

An excellent, straightforward, and reasonably priced scheduling tool is Membroz. The administrators and proprietors of fitness studios now have better scheduling options. On-ramping is easy to set up and doesn't require extensive training.

CONS

According to my experience, there are no cons.

Fazal

Hospitality, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

The ideal option for anyone looking to launch and grow their own business

I do advise using it because it is a great system.

PROS

It is simple to modify. It's simple to get in touch with customer care, and they're helpful with anything you need.

CONS

Extremely satisfied with the work performed.

Reason for choosing Membroz

For a business owner trying to simplify her operations and reduce the size of her company at the same time, Membroz offered simplicity and affordability.

Vendor Response

Thank you Sir

Replied May 2023

Gulvendra

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Membroz has been a big assistance to me over the past two years

That is one of the most impressive markets I have encountered. When you have a complaint, the help is absolutely excellent.

PROS

There was nothing about the software itself that I didn't like. This was significantly less complicated than a competitor we previously used, and it was incredibly simple for our users to operate the app.

CONS

Nothing has gone wrong for my business so far.

Vendor Response

thank you sir

Replied May 2023

Kartik

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Very user friendly

PROS

Online booking And membership management

CONS

Better user experience for mobile app and web.

Shitalkumar

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Perfect product for time share and Club management

Value for money deal.

PROS

The software offers wide range of options for different requirements for a new time share company. High degree of customisation possible

CONS

This product could have been wonderful if they offer a residual app. But I received update on regular intervals.

Nikunj

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

"Great tool to Manage your Business''

PROS

Payment processing, account & finance reports, and a number of other useful functions are all available with Membroz.

CONS

Not yet faced any issues with their system

jigisha

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Best Software service

PROS

the feature and the access is very easy to use

CONS

better design can be but overall no issues

Ashwini

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

Review for Membroz

PROS

Timely support, easy to use software, best option to maintain the database.

CONS

There should be intimation before you upgrade the software and also the information should be shared about the new changes.

Vendor Response

Thank you for sharing you review and concern, We take this forward.

Replied May 2023

Yash

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Membership and Club Management

PROS

Membership flow is great and We are using mostly this functionality.

CONS

I used most of that functionality of membership management and I don't have problems.

ronak

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

Well designed for the timeshare business

overall experience was good

PROS

User friendly experience. Usage summary can be easily tracked.

CONS

Sometimes the site gets slow this might get improved

Abhishek

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

User friendly management software

It solves the problem of usage allotted to the members and can be easily tracked in profile.

PROS

Facility booking management gets easy to manage also can be booked by application side from the members

CONS

Feedback should be received by the members while checkin out

Khushi

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2023

Easy to manage facilities

PROS

Uesr friendly products esay to manage all the bookings

CONS

Not yet found any cons.Can make app more attractive

Sarvpreet

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2021

Review

Excellent

PROS

Cost effective /customer friendly/As expected

CONS

Some fields missing/weekend customer care not available

hitesh

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Excellent service

PROS

Excellent software by membroz and all service inbuilt in one software.

Vendor Response

Thanks for your valuable review.

Replied May 2022

Khushi

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2023

Excellent Membership Software for Clubs.

PROS

Easily understandable dashboard and reports & supportive team with quick response

CONS

Its been seven months while using so not faced any major issues yet.

sunil

Recreational Facilities and Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2021

excelent

good staff support. always on the run for any need

PROS

easy to work and operate. cooperative back hand staf

CONS

nothing every thing is ok with membroz software

Reason for choosing Membroz

more efficiency to work with membroz

Reasons for switching to Membroz

more efficiency to work with membroz

Adity

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

User friendly software

PROS

Web and app combination works very smoothly

CONS

It's can increase more features in app...

Jitendra

Health, Wellness and Fitness, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Excellent software, reasonable price, excellent support

I have tried a few different softwares for my business but it all seemed disconnected. Using Membroz solved this problem. Their training & support team were awesome at understanding my business model & helped my staff in setting up Membroz. I would highly recommend this to everyone in Health & Fitness industry.

PROS

A well built software with frequent addition of new useful features. Excellent training & customer support team. Helps my business stay competitive at a reasonable price.

CONS

Sometimes new features can be a little inconsistent, but the support team has always been quick at providing satisfactory solution.

Vendor Response

Thank you sir

Replied August 2021

Darshan

Information Technology and Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Best management software

PROS

feature packed product, functionality was good

CONS

UI need to improve, u can add training pop-up for better understanding of product

Vendor Response

Thank you, We will continue to improve self-service and training part in application.

Replied August 2021

Jasvinder Singh

Hospitality, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

it is very awesome app and helping staff

it is very easy to use

PROS

we are tanksful staff, and member ship management.

CONS

only that their staff and their services

Reason for choosing Membroz

Long Vision Hospitality Pvt Ltd i have used this and very easy to operate

Vendor Response

Thank you sir, You feedback help us to improve our services.

Replied April 2023

Jitendra

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2019

Easy to use

PROS

Easy to use software. Manage inquiries easily

CONS

There isn't any cons according to my experience

Bhargav

Information Technology and Services, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Good Product

PROS

It's a good product to manage memberships

CONS

not facing any issues till now with Membroz

Showing 1 - 25 of 32 Reviews