My PT Hub

RATING:

4.6

(2813)

About My PT Hub

Get started with our Free 30-Day Trial. My PT Hub is an all-in-one software for personal trainers, coaches, gym owners, and nutritionists to manage their clients by creating customizable training and nutrition programs while tracking their progress and achievements. My PT Hub's unified platform includes workout library, nutrition database, live streaming, admin management, messaging and more. NEW Marketing Features: - Accelerate your business with Google Ads, all from within your My PT Hub account - Showcase your business with MySite, your own virtual storefront

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

My PT Hub Pricing

Pricing starts at $55/month for our monthly flexible plans or $48/month for our Annual subscription plan that you can pay monthly. My PT Hub accepts payments in GBP, USD, CAD, EUR and AUS.

Starting price: 

$55.00 per month

Free trial: 

Available

Free version: 

Available

My PT Hub marketplace

My PT Hub Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for My PT Hub

1 - 5 of 2,809 Reviews

Steve

Internet, 1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed August 2022

Excellent tool for anyone in the Fitness Coaching Space

User Profile

Justin

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

FUNCTIONALITY

5

Reviewed October 2018

Imperfectly perfect for my business

It allows those who didn't have access to me to now have my programs in their hands. Their workout and schedule platform and the way it's set to sell packages is amazing, as I've sold several programs through the app for online training. The video library and exercise descriptions are barnone above the rest.

PROS

With other software like Trainerize, which is lacking in features, as well as MindBody, which charges way too much for their price tiers [I'm a one man operation. Can't justify their prices which are tiered toward entire gyms with members. PtHub isn't perfect. The exercise library is redundant, but they do allow you the option to tweak to your needs. I've asked the last two years to implement a caloric needs calculator [which is a simple code job] to no avail. That's the only issue I have, which would make it much more easy for my clients. The ability to add files to "schedules" doesn't work, as most clients never can access the file, as it doesn't show up in their "my files" section. Not user friendly in the least, from both ends. Although the client UI has improved drastically since. However, this app and software is the best bang for your buck on the market. I probably will switch after my final renewal as my business grows, to a better platform which hopefully has a more user friendly interface for my customers. That being said, implementing sessions, workouts, nutrition plans, etc. is easy. The clients love, like or tolerate the app. Nobody hates it. I give it 5 stars because it's the best price for my needs at the moment, and I'd recommend it over all other software options because of all the features you get for the pricing.

CONS

Cons listed in the above section, but there are software glitches throughout the app from the trainer side. Clients' workouts just disappear after they log them. The app crashes randomly on their end.

Vendor Response

Hey Justin, firstly I would just like to say thank you for taking the time to write an in depth review! My PT Hub has over 7,500 exercises, however, if there are any you are unable to locate, you can always create your own custom exercise with your own video :) https://support.mypthub.net/knowledgebase/how-can-i-create-a-custom-exercise-2/ When you add a files to a schedule, this will not show on the clients file section, this will just appear on the schedule on the day for the clients to download. My PT Hub will be making some very large changes over the coming months which may really benefit you as a trainer and your business. We will be sure to keep you posted on any updates that become available. Please also remember that if you need any help or would like to discuss any of these issues you are having, please do book an appointment to speak to one of our team! https://support.mypthub.net/book-an-appointment/

Replied October 2018

User Profile

Rob

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed November 2021

Good for Trainers who don't have their own exercise or workout library

The software is easy to understand the setup and payment integration for selling packages. Customer service is not realtime and is severely delayed consistently. It is incredibly flexible and customizable but you can't restrict access to their exercise videos even if you upload your own.

PROS

Easy to use and create programs for sale

CONS

The two things I don't like about this software is that you CANNOT turn off access to their exercise library. Your clients can go completely rogue and get distracted and off of your program this way. The other is that you can't make a user "inactive". You have to delete them completely if they are inactive in your programs which means you will have to have them go through the whole registration all over to renew

Reason for choosing My PT Hub

Ease of use, look of the interface and simple to create and make packges for sale

Reasons for switching to My PT Hub

Ease of use for both myself and my clients and the cost is reasonable

Vendor Response

Thanks for your in-depth review, Rob! If there is anything we can ever do to help you, please do get in touch with our support team.

Replied November 2021

Stewart

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2020

Cheaper doesn't mean better

Overall I am extremely disappointed with this product, especially as the trial version was completely different to the paid version I paid for. I only stuck with it due to cost and the fact I had already inconvenienced staff and clients to transferring across. Although the support team are quick with replies, they are unwilling to come to any agreements or answers when asked about the differences in the scheduling. They are extremely difficult to deal with, and when requesting a refund for the year of product I will no longer be using, I have been denied and ignored. Very unprofessional. If anyone is looking at using this app, my advice is don't bother, spend the extra cash on a good app.

PROS

It was cost effective. This is the only benefit to this second rate app.

CONS

The inability to change session times from hours to 45 mins, cheap looking interface, not user friendly at all. Lots of clients had issues using the app and saving information.

Reason for choosing My PT Hub

Only due to cost, I have now switched to PT distinction and have had no problems. Far better product, more user friendly for clients, and support actually help when needed.

Reasons for switching to My PT Hub

Was looking for something more cost effective. MyPTHub promises the word, but deliver nothing.

Vendor Response

On mypthub V3, you can create a session for whatever duration that you would like, so it is no longer a default! I have attached a link below which will show you a bunch of videos I have created, not just to show you the features, but also how to best use them https://www.mypthub.net/getting-started/

Replied August 2020

Aaron

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2018

This IS THE WORST SOFTWARE FOR PERSONAL TRAINERS

It sucked, PERIOD. Nothing but issue after issue after issue. Payments being frozen for no reason, switching to different merchants and then not allowing me to see where my customers money is when they ask for a refund, it’s really wacky and totally a waste of my money, can’t believe I bought this for the whole year, and I still don’t mind wasting 5 months of money, and purchasing Vagaro, because it made my LIFE easier, and that’s what this platform needs to focus on. They made running my business almost impossible. I would NEVER recommend this, even to a rookie.

PROS

The only good thing about this platform is the nutrition and workout tracking capabilities, but if you’re a pro with that already in your toolbox and you need an efficient scheduler, this is the farthest thing from efficient since the telephone wheel.

CONS

I hate hate hate, how unorganized this company is, they straight up lost my customers payment and then told me that I will just have to wait around to see when the funds deposit.... this is the dumbest thing I’ve ever heard, I should ALWAYS BE ABLE TO TRACK MY REVENUE no matter what! Their customer service is sub par, and the calendar is completely terrible, I’d pick Vagaro.com over this any day of the week. I’ve mad more money in my first month of using Vagaro then i did with pt hub in the first 2 months of use. Because Vagaro allows you to scale your business, this is for people who barely make any money, barely have any clients, and just getting started in the private training business. If you’re a vet, don’t waste your money on this, go to Vagaro.

Vendor Response

Hey Aaron, I am very sorry to hear that have not had a great experience with My PT Hub. I can see that our support team have been contacting you regarding this issue, no payment was ever lost, we provided all of this information to you via email and advised of the process. Before you changed your packages to Stripe, all of this information was provided to you, we wanted to ensure that all trainers knew the process fully before migrating their account, but as mentioned no payments will be lost. My PT Hub support team is available all the time to either book in a phone call to discuss this, email us or even contact us via live chat. Once again, I apologise if you are unhappy with this process but as mentioned if you contact support@mypthub.net and we will be more than happy to help you.

Replied January 2019