PerfectMind is a cloud-based membership management solution for small and midsize clubs and other member-based businesses such as recreation, education, fitness, yoga, music, dance and martial arts.

PerfectMind allows clubs to sell online memberships and build customized plans for different members and groups. Members can book classes through their cloud-based systems or through mobile browsers. The solution also helps club owners or administrators to manage new registrations, member activities, online booking and billing.

PerfectMind includes a point of sale (POS) module, which clubs can use to create online selling platforms and sell merchandise and other club equipment. It also allows users to keep track of inventory and purchasing history with periodic reordering.

Clubs can run marketing campaigns to reach larger audiences and generate new leads. With a built-in reporting feature, users can create, run and export customizable reports.Additionally, PerfectMind offers attendance tracking, online booking and scheduling, billing, event management and resource management.

Support is offered via phone, online livechat, FAQs and a knowledge base.

Analytics
Analytics

Analytics

POS

POS

Schedule classes

Schedule classes

Multiple devices

Multiple devices

Supported Operating System(s):

Web browser (OS agnostic)



26 Reviews of PerfectMind

Overall rating

3.0 / 5 stars

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Showing 1 - 20 of 26 reviews

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LILIANA from City

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Perfect Mind

I like the fact that I don't have to enter dates too often.

Pros

I like the fact that it repeats itself. I don't have to waste time on entering same information.

Cons

That when it does not work it does not work.

Review Source: Capterra

Sharie from Georgetown Recreation Center-City of Georgetown

Number of employees:  201-500 employees

Ease-of-use

Customer support

Functionality

October 2018

Perfect Mind Review

overall experience is ok

Pros

It seems applicable to a Recreation Center and it is customizable

Cons

The glitches and support are not good and some of the processes are too lengthy and not customer service friendly

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Review of Perfect Mind

The software is helpful and user friendly. However it is a bit time-consuming.

Pros

The presentation and cleanliness helps visually and functionally. The options to change and customize uses and permissions is also an advantage.

Cons

Time consuming and multi-step processes that slow down customer service efficiency. It would be be helpful if there the software could assume steps or jump through hoops initially.

Review Source: Capterra

Amber from City of Georgetown

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Perfect Mind has not been so perfect!

Overall I think I would recommend a different software or think it would have been beneficial to try a different software. Not sure I would recommend it. I am getting the job done, but as I said it has been frustrating with all the changes that occur. My terminal has been down for over a month. Sorry but this is ridiculous. A work order has been put in and it's in the works, but that is way too long.

Pros

I use Perfect Mind everyday. The program alone is not too hard to learn so I have caught on quickly. Overall it works for my job.

Cons

Seems like with the system being somewhat new, there have been ALOT of kinks being worked out slowly. Seems like when one this is fixed, it screws up several other things in the system. There have been days the system has been down and this is crucial to my job. Also seems like things are changing constantly with the software. As soon as I get used to something working out great, something else changes for the bad. It's been very frustrating.

Review Source: Capterra

Kenly from City of Georgetown

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

PerfectMind Review

Pros

Easy to learn and use the features.
Point of sale system beneficial to everyday use.
Great online system for customer use, updates quickly.

Cons

Terminology hard to grasp at first.
Locations are hard to use and tie to activities.
Customer support not always efficient of helpful.
Levels of access for employees sometimes confusing to determine.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

Not so great for the end user

I just don't think PerfectMind suits our needs as much as we had hoped. Though easy to use, it is plodding and slow, and software errors abound with each update.

Pros

Easily navigated with little experience.

Cons

Too many "OK" buttons! It takes 15 screens to do anything!

Review Source: Capterra

Jessi from City of Georgetown

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

PerfectMind

Before we switched to PerfectMind we had a 20 yr old software system. Switching to PerfectMing was an eye opening experience. We have had our issues and troubles with PerfectMind but I think overall it's a good product.

Pros

PerfectMind is very user friendly and easy to navigate the system.

Cons

We have had so many bugs and glitches from the updates or hot fixes. I feel like if there is a hot fix for one things then the next day we will have about 3 or 4 other issues related to the hot fix.

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Pretty Package That Lacks Some Needed Functionality

It is nice having a system that covers everything that parks and recreation has to deal with. I just wish they were more proactive in developing systems that work off of each other and not independently.

Pros

Looks professional. Easy to add new clients and accounts. Reservations are fairly easy. Quite a few options are available. Integrated email a nice feature. Different payment plans a nice feature.

Cons

Many systems don't work well together. Trying to put together reports that display the information you want can be a challenge. Report building offers many options but not the ones you need. Random bugs are an issue. Each update seems to fix one thing but break another.

Review Source: Capterra

Andrew from Tom's Dive & Swim

Club type:  Pool club

Number of employees:  11-50 employees

Ease-of-use

Functionality

August 2018

My story

Seriously vet and think twice before choosing this organization before you switch to them.

Pros

The customer interface is well laid out, makes sense, and easy to navigate. Our initial 6 or so customer's really liked the experience.

Cons

The inability to register customers for 12 days after an update. They did an update and failed to thoroughly test it on our end. They told us it would be fixed in 2 days, 12 days later (after we fired them) it was fixed.

Review Source

neil from Plum Blossom Martial Arts

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Gobledegook

Horrible. and i am not exaggerating in any way. If you are a business owner and want the following iofo at your fingertips, like accurate student counts, who is paying what and who didnt pay, and finally what can i expect to bill next month based on my active students......... then dont bother buying this hunk of junk

Pros

At first it was fine, the attendance and categorization was adequate

Cons

I asked for a simple answer to a question.
How many students do I have that are active and paying. This could not be done at a glance because it was combining FROZEN non paying students. This eluded them. I was told to manually subtract them and recalculate.....duh
then i wanted to know the names of all the monthly paying students, and status of their monthly payments each month. could not be dont without creating a new report, and that also needed to be cross refrenced with at least 3 othewr reports. INSANE
this is supposed to save time and energy, not turn me into a computer programmer.

testing paramaters dont work at all. total joke. dont use them

Review Source: Capterra

Melissa from SFDC

Club type:  Dance studio

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

NOT what I call PERFECT

Too many things have multiple ways to navigate and yet none of them seem user friendly. The system as a whole seems to be very heavy on navigation and so much seems unnecessary and that has to be quicker/shorter ways to do the same things. Overall the system is just not user friendly or efficient , we spend way too much time trying to figure out to make the system do what we need or trying to find a way to get information from the system into excel so we can do what we need to.

Pros

The software does seem to offer a lot of features. We were very excited about the prospect of many things this software is supposed to do. Some of the things that may be considered as "PROS" by others are simply of no use to us.

Cons

Has not worked for our dance studio! So many of the features don't seem to work as they should or sometimes at all. You can't sort groups as you wish for the purposes of certain performances, rehearsals, or costuming needs. Unable to print a class roster that doesn't include the icons next the names, and private information. We called the help desk to learn how to print a list of ALL of our students, and wanted to know if we could sort it by different things( which classes enrolled, sort by name or age, separate students who do certain performances) we were told we would have to export the entire list into excel and then delete the information we don't need and add any other information then we could use the excel features to sort etc... If I wanted to do all the work myself in excel I wouldn't need your software. It says that it manages inventory... ours i never right and it lets you sell products into the negative (clearly this alone shows that the inventory management does not work) We constantly have problems with the mass/group email features, our students/parents are always not getting the emails that are sent out to the groups we set up. I have tested it with several parents, double checking their email is correct, is it in the group list... but these same parents receive email receipt for purchases. We have classes that we no longer offer yet the system will not allow us to remove them, we have tried many ways over a year and even asked help center, but never got any results. We feel the associated merchant fees are outrageous comparatively to other products. The builtin reports are are not easily customized.

Review Source
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Positive experience. Great customer service. Resolved issues quickly. Fantastic implementation.

An easy, effective, and accurate means of managing all components of our organization: properties, facility rentals, programs, POS etc. We have been extremely happy with the product overall. The willingness to fix issues and experiences when they do arise, is what makes PerfectMind the perfect fit for our organization. The implementation specialists go the extra mile to ensure customer satisfaction!

Pros

We use this software as our main operating system for our organization. After exploring several options, PerfectMind was selected for it's user friendly interface, reasonable pricing, and features. The implementation process was very comprehensive with support only a phone call or email away at all times. Challenges did arise and sometimes work-arounds needed to be implemented; however our PerfectMind implementation specialist was also able to find a workable solution. Our frontline team learned the system very easily and has enjoyed the transition. Our customers have also indicated that it is very user-friendly and ease to navigate.

Cons

Creating work-arounds for some functions isn't ideal; however no software will meet every single need of an organization.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

PERFECTMIND has changed the GAME!!

We have a software that encompasses retail, inventory, program registration, facility booking (with dependencies,) event rentals, membership, online and mobile booking, ticketing, accounting information, ability to merge documents, marketing tools, and reporting.

Pros

Our business doesn't have to mold around a software, with PerfectMind we can now run our business the way we want. To have such a scalable software has given our staff to increase business and create new revenue streams.

Cons

Don't migrate from old software...go in clean. There will be many efficiencies created, however, keep expectations to staff and minimal as implementation and training has to be considered for delivery.

Review Source: Capterra

Stuart from Team Maryland BJJ Inc

Club type:  Personal training

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Horrible support

They screwed up my account so many times but it is tuff to change systems cause they have all of your info. Make sure you keep your contracts handy so you can switch from them cause they won't help you switch.

Pros

The interface is easy to understand, input customer info is easy but if you want to do point of sale fast you need something else like Paypal.

Cons

Support is horrible, they don't have a good relationship with credit processors so things like changing bank accounts are a nightmare. Billing is bad some times they bill you sometimes they don't and they will try to lump up all the payments at once.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Very easy to manage

Pros

PerfectMind is very easy to use and has a ton of customizable features such as custom databases. The possibilities are endless!

Cons

While I love the complexity of the software, it did take some who are not great with technology a bit longer to learn, however, once they got used to it they loved it!

Review Source: Capterra

Helen from Open Door Yoga

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

I was a volunteer for my yoga studio + was tasked to contact students with soon to be expired passes

For the purposes of my tasks with my organization, it suited my needs just fine. However, if I was the owner of the studio, I would look elsewhere for a more streamlined experience for a more business oriented software.

Pros

It was fairly user friendly and the interface was clean and simple. I was able to run simple commands of the database and manipulate the data as needed to make it useful for me. Information was also fairly simple to find as well.

Cons

I found that this software lead to a decrease in productivity due to the number of clicks required. I found it confounding that while information was easy to find for people in the database, it required so many clicks and a redirection to send an email to that very same person. Furthermore, the layout of the student information/demographics was a bit messy in that there were a lot of extra fields that were unused. One byproduct of this feature was that users of the system were using these blank fields for all types of misc information, which made the student information hard to sort through.

Review Source: Capterra

Nikole from Metro TKD Studios

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Easy to manage platform and I also get issues resolved efficiently

Ability to keep customer base organized

Pros

Organization and layout of the customer page is great. Ability to change and edit products and services is great. Billing is easy and efficient. I like to have the ability or organize my customer base by any one of the various options.

Cons

I don't like the mr. Marketer emails sent out without me having much control over content. I find the emails go out to customers and I need to be able to select specific groups of customers to send this too.

Review Source: Capterra

AJ from Guardian Defence

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Just don't bother if you don't live in the US.

I have used this software for a few years now. At first it seemed like a god send, but the constant 'upgrades' have ended up with a patchy end result that fails to deliver. It's a shame. It may be ok if you have a smaller business that is not too complex but I have found it beyond frustrating. If you love outside the US it is frustrating as you have to work out your pre-tax price manually for every new product or service you enter and then the pre-tax price will display online. The booking widget only works with custom calendars, however custom calendars won't work with student retention statistics or exam updates. The other back end book me page won't display correctly on phones and tablets. And students have a horrible experience booking anything having to click through 3 pages for each booking. To cancel a booking, student's only option is to reply to an RSVP email and then it doesn't remove them from the class, you have too, and then it doesn't add people from the wait list. It seems like it will do a lot but in reality it feels glitchy, and broken. Customer service is fast to respond but have to escalate most things to the 'development team' which sees few results.

Review Source: Capterra

Eric from The Karate Dojo

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Perfect Mind is perfect to manage your entire martial arts business

I have been with them for 10 years and the software and value continues to grow. It's an all-in-one management software to help you with contact management, email, billing, reports and much more.

Pros

Easy to use, internet based. Allows you to analyze your business, get goals and grow. Constantly providing updates and listening to customer feedback.

Cons

Some features don't work well with Apple computers. Other features can still be added to make it even better.

Review Source: Capterra

Mitchell from Elite MMA

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Easy to use product!

I have used PerfectMind for the last 3.5 years and have utilized it in a number of different ways in my business. It helps to keep things organized and has made systemizing business processes much easier.

Pros

Has many fields and levels of functionality that I can utilize.

Cons

Some software objects don't link with one another so sometimes you are not able to run a specific report or workflow that I want to do.

Review Source: Capterra

Displaying 1 - 20 of 26 reviews