PerfectMind software


18 reviews(3.0/5)
18 reviews(3.0/5)

PerfectMind is a cloud-based membership management solution for small and midsize clubs and other member-based businesses such as recreation, education, fitness, yoga, music, dance and martial arts.

PerfectMind allows clubs to sell online memberships and build customized plans for different members and groups. Members can book classes through their cloud-based systems or through mobile browsers. The solution also helps club owners or administrators to manage new registrations, member activities, online booking and billing.

PerfectMind includes a point of sale (POS) module, which clubs can use to create online selling platforms and sell merchandise and other club equipment. It also allows users to keep track of inventory and purchasing history with periodic reordering.

Clubs can run marketing campaigns to reach larger audiences and generate new leads. With a built-in reporting feature, users can create, run and export customizable reports.Additionally, PerfectMind offers attendance tracking, online booking and scheduling, billing, event management and resource management.

Support is offered via phone, online livechat, FAQs and a knowledge base.

Supported Operating System(s):
Web browser (OS agnostic)

18 Reviews of PerfectMind

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  • Andrew from Tom's Dive & Swim

    Specialty: Pool club

    Number of employees: 11-50 employees

    August 2018

    My story

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Seriously vet and think twice before choosing this organization before you switch to them.

    Pros

    The customer interface is well laid out, makes sense, and easy to navigate. Our initial 6 or so customer's really liked the experience.

    Cons

    The inability to register customers for 12 days after an update. They did an update and failed to thoroughly test it on our end. They told us it would be fixed in 2 days, 12 days later (after we fired them) it was fixed.

    This review was submitted organically. No incentive was offered
    Review Source
  • neil from Plum Blossom Martial Arts

    Number of employees: 2-10 employees

    August 2018

    Gobledegook

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Horrible. and i am not exaggerating in any way. If you are a business owner and want the following iofo at your fingertips, like accurate student counts, who is paying what and who didnt pay, and finally what can i expect to bill next month based on my active students......... then dont bother buying this hunk of junk

    Pros

    At first it was fine, the attendance and categorization was adequate

    Cons

    I asked for a simple answer to a question.
    How many students do I have that are active and paying. This could not be done at a glance because it was combining FROZEN non paying students. This eluded them. I was told to manually subtract them and recalculate.....duh
    then i wanted to know the names of all the monthly paying students, and status of their monthly payments each month. could not be dont without creating a new report, and that also needed to be cross refrenced with at least 3 othewr reports. INSANE
    this is supposed to save time and energy, not turn me into a computer programmer.

    testing paramaters dont work at all. total joke. dont use them

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Melissa from SFDC

    Specialty: Dance studio

    Number of employees: 11-50 employees

    June 2018

    NOT what I call PERFECT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Too many things have multiple ways to navigate and yet none of them seem user friendly. The system as a whole seems to be very heavy on navigation and so much seems unnecessary and that has to be quicker/shorter ways to do the same things. Overall the system is just not user friendly or efficient , we spend way too much time trying to figure out to make the system do what we need or trying to find a way to get information from the system into excel so we can do what we need to.

    Pros

    The software does seem to offer a lot of features. We were very excited about the prospect of many things this software is supposed to do. Some of the things that may be considered as "PROS" by others are simply of no use to us.

    Cons

    Has not worked for our dance studio! So many of the features don't seem to work as they should or sometimes at all. You can't sort groups as you wish for the purposes of certain performances, rehearsals, or costuming needs. Unable to print a class roster that doesn't include the icons next the names, and private information. We called the help desk to learn how to print a list of ALL of our students, and wanted to know if we could sort it by different things( which classes enrolled, sort by name or age, separate students who do certain performances) we were told we would have to export the entire list into excel and then delete the information we don't need and add any other information then we could use the excel features to sort etc... If I wanted to do all the work myself in excel I wouldn't need your software. It says that it manages inventory... ours i never right and it lets you sell products into the negative (clearly this alone shows that the inventory management does not work) We constantly have problems with the mass/group email features, our students/parents are always not getting the emails that are sent out to the groups we set up. I have tested it with several parents, double checking their email is correct, is it in the group list... but these same parents receive email receipt for purchases. We have classes that we no longer offer yet the system will not allow us to remove them, we have tried many ways over a year and even asked help center, but never got any results. We feel the associated merchant fees are outrageous comparatively to other products. The builtin reports are are not easily customized.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    April 2018

    Positive experience. Great customer service. Resolved issues quickly. Fantastic implementation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    An easy, effective, and accurate means of managing all components of our organization: properties, facility rentals, programs, POS etc. We have been extremely happy with the product overall. The willingness to fix issues and experiences when they do arise, is what makes PerfectMind the perfect fit for our organization. The implementation specialists go the extra mile to ensure customer satisfaction!

    Pros

    We use this software as our main operating system for our organization. After exploring several options, PerfectMind was selected for it's user friendly interface, reasonable pricing, and features. The implementation process was very comprehensive with support only a phone call or email away at all times. Challenges did arise and sometimes work-arounds needed to be implemented; however our PerfectMind implementation specialist was also able to find a workable solution. Our frontline team learned the system very easily and has enjoyed the transition. Our customers have also indicated that it is very user-friendly and ease to navigate.

    Cons

    Creating work-arounds for some functions isn't ideal; however no software will meet every single need of an organization.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    April 2018

    PERFECTMIND has changed the GAME!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have a software that encompasses retail, inventory, program registration, facility booking (with dependencies,) event rentals, membership, online and mobile booking, ticketing, accounting information, ability to merge documents, marketing tools, and reporting.

    Pros

    Our business doesn't have to mold around a software, with PerfectMind we can now run our business the way we want. To have such a scalable software has given our staff to increase business and create new revenue streams.

    Cons

    Don't migrate from old software...go in clean. There will be many efficiencies created, however, keep expectations to staff and minimal as implementation and training has to be considered for delivery.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stuart from Team Maryland BJJ Inc

    Specialty: Personal training

    Number of employees: 2-10 employees

    March 2018

    Horrible support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They screwed up my account so many times but it is tuff to change systems cause they have all of your info. Make sure you keep your contracts handy so you can switch from them cause they won't help you switch.

    Pros

    The interface is easy to understand, input customer info is easy but if you want to do point of sale fast you need something else like Paypal.

    Cons

    Support is horrible, they don't have a good relationship with credit processors so things like changing bank accounts are a nightmare. Billing is bad some times they bill you sometimes they don't and they will try to lump up all the payments at once.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    January 2018

    Very easy to manage

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    PerfectMind is very easy to use and has a ton of customizable features such as custom databases. The possibilities are endless!

    Cons

    While I love the complexity of the software, it did take some who are not great with technology a bit longer to learn, however, once they got used to it they loved it!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Helen from Open Door Yoga

    Number of employees: 11-50 employees

    January 2018

    I was a volunteer for my yoga studio + was tasked to contact students with soon to be expired passes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For the purposes of my tasks with my organization, it suited my needs just fine. However, if I was the owner of the studio, I would look elsewhere for a more streamlined experience for a more business oriented software.

    Pros

    It was fairly user friendly and the interface was clean and simple. I was able to run simple commands of the database and manipulate the data as needed to make it useful for me. Information was also fairly simple to find as well.

    Cons

    I found that this software lead to a decrease in productivity due to the number of clicks required. I found it confounding that while information was easy to find for people in the database, it required so many clicks and a redirection to send an email to that very same person. Furthermore, the layout of the student information/demographics was a bit messy in that there were a lot of extra fields that were unused. One byproduct of this feature was that users of the system were using these blank fields for all types of misc information, which made the student information hard to sort through.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nikole from Metro TKD Studios

    Number of employees: 2-10 employees

    May 2017

    Easy to manage platform and I also get issues resolved efficiently

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to keep customer base organized

    Pros

    Organization and layout of the customer page is great. Ability to change and edit products and services is great. Billing is easy and efficient. I like to have the ability or organize my customer base by any one of the various options.

    Cons

    I don't like the mr. Marketer emails sent out without me having much control over content. I find the emails go out to customers and I need to be able to select specific groups of customers to send this too.

    Review Source: Capterra
  • AJ from Guardian Defence

    Number of employees: 2-10 employees

    April 2017

    Just don't bother if you don't live in the US.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used this software for a few years now. At first it seemed like a god send, but the constant 'upgrades' have ended up with a patchy end result that fails to deliver. It's a shame. It may be ok if you have a smaller business that is not too complex but I have found it beyond frustrating. If you love outside the US it is frustrating as you have to work out your pre-tax price manually for every new product or service you enter and then the pre-tax price will display online. The booking widget only works with custom calendars, however custom calendars won't work with student retention statistics or exam updates. The other back end book me page won't display correctly on phones and tablets. And students have a horrible experience booking anything having to click through 3 pages for each booking. To cancel a booking, student's only option is to reply to an RSVP email and then it doesn't remove them from the class, you have too, and then it doesn't add people from the wait list. It seems like it will do a lot but in reality it feels glitchy, and broken. Customer service is fast to respond but have to escalate most things to the 'development team' which sees few results.

    Review Source: Capterra
  • Eric from The Karate Dojo

    Number of employees: 2-10 employees

    August 2016

    Perfect Mind is perfect to manage your entire martial arts business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been with them for 10 years and the software and value continues to grow. It's an all-in-one management software to help you with contact management, email, billing, reports and much more.

    Pros

    Easy to use, internet based. Allows you to analyze your business, get goals and grow. Constantly providing updates and listening to customer feedback.

    Cons

    Some features don't work well with Apple computers. Other features can still be added to make it even better.

    Review Source: Capterra
  • Mitchell from Elite MMA

    Number of employees: 1,001-5,000 employees

    August 2016

    Easy to use product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used PerfectMind for the last 3.5 years and have utilized it in a number of different ways in my business. It helps to keep things organized and has made systemizing business processes much easier.

    Pros

    Has many fields and levels of functionality that I can utilize.

    Cons

    Some software objects don't link with one another so sometimes you are not able to run a specific report or workflow that I want to do.

    Review Source: Capterra
  • Nicole from Connection Rio Academy

    Number of employees: 2-10 employees

    August 2016

    Poor execution of services, billing nightmare, sadly disappointing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software seems very promising at first and the features, if working properly, would be a dream come true. I found there were several way to complete the same task, but all with different levels of data entry- why not one place where you can do it all? Some data entry was repetitive and took too many clicks for something simple. I was never able to manage family accounts properly, had several instances where the site would freeze upon class check-in when I needed it most, newsletters and e-mails erased because of a system glitch, and reports were also more complicated than necessary and I often couldn't find the report I wanted, but a million others. Also, you can't use the browser back button and instead end up having a handful of tabs open to navigate the system. I spent a LOT of time trying to make the system work, and gave up after a month and a half because it was hindering my productivity. I was very hopeful about the system, but execution was atrocious. I gave consistent feedback to the always friendly staff, but it never seemed to be acknowledged. It seemed to me like a big company that failed to provide their staff with the necessary tools to do their job and service their customers. As I just came from living and doing business in Brazil where customer service is non-existent, it took quite a bit for me to be this disappointed in their level of service.

    Pros

    The features are awesome in theory, but don't function like the should. Customer service agents were consistently nice, but there is VERY obviously a lack of communication within the company. Training was thorough. Interface is nice, but not always efficient. Option to enter basic operating expense was a nice feature I haven't seen in other programs. I would recommend adding tips throughout the system for suggestions on how to use certain fields. There were a handful that I had no clue what their purpose was. Overall speed of system was good, except on days when it chose to freeze upon check-in.

    Cons

    Seems glitchy at times, but not a deal breaker. Sometimes the help section videos are not the same interface as the actual software. Billing is a NIGHTMARE. After nearly two months of trying to get set up, I was repeatedly asked for personal information without clearly being told how it was being used, when I finally received a merchant contract I read it (because I'd already lacked confidence in their services and felt like I was getting into something not good) and the company was unable to and eventually refused to answer my questions. Without signing the contract, I was opened with 2 merchant accounts on-line, one of which neither Perfect Mind or EVO billing services could tell me what it was. After making a request to retract my application and refusing to sign the contract yet again, I was billed for their services and given a hard time when I requested to 'cancel' the service I never accepted, and was actually told twice I was denied the account in the first place- this in the midst of others asking me to sign the contract. I tried using the software with a separate merchant account because I was hopeful I would eventually get the hang of it, but it proved to be inefficient and takes away a lot of the value of the system.

    Review Source: Capterra
  • Melissa from Green Locus Yoga

    Number of employees: 2-10 employees

    July 2016

    No mind....bad customer service....lost revenue for faulty coding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    First of all, I stuck with PerfectMind longer than I should have because at one point it was working. Additionally the email integration, though the email program was a little sloppy, is fully integrated into the platform...which is great for sending automated sales emails. But here's the thing....after an update or 2...the core function which is making sure credits are getting removed from people's passes was not always happening....letting clients take classes for free! We contacted customer service, the president of the company, and their customer service head....and we were told it would be fixed. Then radio silence. The worst part is, I found out another studio owner also had the same problem. This wasn't an isolated incident. They choose not to tell people about the issue...thus everyone else losing money.

    Pros

    The email integration

    Cons

    The core function which is removing credits from passes didn't work. Horrible customer service.

    Review Source: Capterra
  • Nicholas from VMA

    January 2012

    Perfect Mind is an understatement

    Ease-of-use
    Quality
    Support

    i would recommend this program to any school looking to manage all aspects of their industry. it makes everyones lives so much easier

    Pros

    The program is amazing with its customizable features, it has allowed me to create a databse unique for my studio and the different components it has as compared to other martial arts studios. It has covered all my bases from databsing my clients and collecting payments to setting up students for exams, printing out their custom diplomas and auto updating their ranks. If their is anything not included in it that you would like it to do, the possibilities are limitless with a basic knowledge of the systems software.

    Cons

    the only downside is that these customizable features are great if like i said you have a decent understanding of the system. the system at times can be a bit complex for the average user to maneuver around but the new browser version eliminates that problem almost completely making an easy program to use for all skill levels, while still leaving the customizing available in the desktop version for those who still wish to take advantage of it

    Review Source: Capterra
  • Solat from Cleanestouch

    January 2012

    U find what ever is a need in one Software

    Ease-of-use
    Quality
    Support

    Strongly recommend them.

    Pros

    These guys are amazing , they release new version almost every months and I can state that their software has no issue at all.
    They have gathered all the needed aspects in one place and They really have made my business simple.
    Thank you Perfectmind

    Cons

    In my opinion they don't have any and as I mentioned already they care about customers reviews and they consider your feedback so that why they are awesome.

    Review Source: Capterra
  • Carlton from Kung Fu Northwest Inc

    January 2012

    PerfectMIND ~ A Must for any Small Business

    Ease-of-use
    Quality
    Support

    Implemeting PrefectMIND is one of the best things I have ever done for my business.

    Pros

    * Easy to Learn & Use
    * Scalable & Flexible
    * Integrates all aspect of your business into one solution
    * Easily combines your website, SEO and social media efforts in one simple platform.
    *Customer service that exceeds most

    Cons

    * Without basic training implementation can seem scary. This really is not a big issue as PerfectMIND provides training and outstanding, ongoing support.

    Review Source: Capterra
  • Justice from City of Fontana

    Number of employees: 501-1,000 employees

    November 2017

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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