Everything has been as advertised so far. It has exceeded my expectations, and I think we're still scratching the surface.

It is intuitive and easy to setup. Easy to integrate with our web site. Seems to have features to support everything we can think up.

There are features that don't work the way I would have expected. Not saying they're the wrong way, but it takes some time and experimentation to get a solid handle on everything. That said, I wish I could create test accounts and delete them when I'm done. I mean REALLY delete them. Also, it would be nice to associate specific RhinoSign waivers with memberships. Also, I would love to handle membership contracts and waivers separately with RhinoSign.

One of my businesses has a monthly subscription agency based nature and it is easy to manage my customers' payments through RhinoFit.

I find RhinoFit to be very helpful and gives me great control over managing my customers. customer service is superb!

At first, can be confusing but once you fiddle around in it, you get used to it. It is not near as complicated as all other customer management software I have used in the past!

Their are functions that I have been asking for over a year that still seem to be a miss. If they are there, then the Customer Support is missing. I am not just whining about this. I have always felt that when I call, I am putting the person out. Most recently I asked about having the ability to create a membership with a start and end date. I called customer support to see if the new RhinoFit did this. She did not know how it could be done and said she would call back and follow up. this was over a week ago and I have not heard anything. I have asked if the platform could have a selection to pay a bill out of Credit. I have clients who will pay ahead of time and I put it in as a credit. Then I bill for a sessions or membership and have to manually reduce the amount and track it on a spreadsheet. The ability to e-mail specific people is better, but we still can not create a special field and then e-mail just that distribution group, as far as I know. I understand we get what we pay for. I have begun the process of looking into other systems since I am entering a slower time of my business. I have to consider the price point of a system that hits more of what we need. The cost of changing is high because of the time it will take. I would like this platform to be it and we keep using it. The problem is we don't get great customer support and the functions are limited when it comes time to creating memberships, sending targeted e-mails and tracking payments made.

It is inexpensive.

The biggest issue I have is in the creation of a membership, I can't have a person "join" on a date and have that membership end on a specific date. I have programs that work with the season and time of year. My "In-Season Player Development Program" for example will end at the end of February. Regardless when a member joins. The program should end and NOT Auto renew. But if I select NOT Auto renew, I don't get the monthly billing.

Helps manage, and bill clients so i can focus on Training and not on administrative issues.

Easy to use, and customer service is great.

So far no complaints. So far no complaints

Other than the con, I can overlook it and still think this is a good product!

The price can not be beat. I have worked with perfectmind and they are a nightmare to deal with. Rhinofit answers all my question at a timely manner.

That you have to manually go into a person profile, type in the product they are buying, figure out what the cost is before tax, then add the 8.25 tax, and then press another button to charge them with a debit/ credit card or a EFT.

Overall we have had a good experience. Payment takes about 2 days through Gulf Management System which for a business is a little too long.

I like the easy accessibility of the software. In addition, the added features they continue to update it with.

It is not very client friendly. It would be great if they would move towards a more client centered application for our members in terms of client retention emails (there's a cap on automatic emails), maybe even including an automatic texting system, an easier way for people to schedule classes.

When the software runs, it does the basics well. For a gym management system it does the basics well.

My members often complain about the app not working. They are unable to utilize the data features or reserve classes (which is hard on the coaches). The software has completely shut down before leaving me (the coach) with the ability to view the programmed workouts. I’ve learned to just take photos of all the workouts in case the software goes down again. On that particular occasion I immediately emailed RhinoFit, but got zero response.

Simplistic and doesn't have all the things that nobody needs that simply confuses the user. Simplistic design makes the chance of error smaller and that is key for a business.

the schedule calendar is not user friendly. We have to set up our appointment slots in blocks of 10 minutes. However, once you do that the visual on the calendar is very difficult to see which time slot you're selecting. I was told that I could use our own scanners we already had in place then I was charged for Rhinofit's scanner and once I received all the expensive hardware that I was told I needed to be able to use our present scanners, found out I couldn't use our present scanners. Then after I complained that I invested a bunch of money in something that was never going to work in the first place, I got a pissy email from one of the techs. Up until that point the service was decent but that was a pretty shitty experience. I can't imagine treating a client of ours in the same way.

The software is easy to use and allows for easy access for my clients. The learning process was quite easy and didn't require intense training.

I really enjoy this software but wish I had the ability to customize with an app. To be able to use my own branding will make this software perfect.

Having a software program that is there when your not and helps you give the best customer experience is a plus. RhinoFit is easy to use and is a great all in one management system.

Best price! Easy set-up and works great! Our business is growing and we needed a software program that could grow with us. Having the ability to add an integrated door system that would allow our members and residents to have 24/7 access and keep the business secure is why we switched.

I haven't found anything that I do not like about RhinoFit but I'm still exploring. Customer service has been attentive with any questions I had and helped me transition my clients from my old software program without a hitch.

I was very displeased and stressed every day with RhinoFit

There wasn’t much of anything that I liked

The customer service was horrible people are very rude. They don’t explain the software to you, they rushed through on boarding. When I signed up I was promised things that I never received. Their merchant that they partner with our horrible with bad rates and stupid fees that other merchant the accounts don’t have

Thought we were getting a nice backend here and it was nothing but alot of promise and no ability to deliver. From start charged us for a setup fee but never did it, then software is very buggy, adding symbols and digits on imported csv file formated in the way they suggest, They know it but do not address issue until its a mess. From there all down hill, payment information was lost many times, and they blamed the customer event thought we are able to show emails confirming account setup. These guys hear about pointing fingers at the customer instead of fixing issues. Calendars do not sync for you need to open up multiple to see what your gym doing, Trainers, group classes should all be able to see each other, App crashes as does web, and many clients unable to login, but again it was said by them our fault. even though Itunes and Play app stores report all the same issues we are seeing, and their 2.0 is a nice looking version that is just that , it is loaded with issues, so don't be sold on this . If Travis the original owner see this and how it was handled he would be highly disappointed. This really is Da Bomb as in bad

Not really anything

The list of issues is long , all I can say its not worth the trouble. CC data dumps, lost client data, uses some foreign country as default, imports get corrupted, clients side login unresponsive, calendars do not sync, they have bad support and little to no orientation, plus no support on set up , or in our situation they took the money didn't do the job we had to set all up after paying them. The interface on client side looks , feels and acts low tech and looks bad

My experience with RhinoFit has not been pleasant. It started with not receiving attention on matters that I was facing. I would send emails and not receive responses. Email has always been the best form of communication for me but with RhinoFit service it was better to call to get a response. This made it very difficult for me since I work 8am - 5 pm mountain time and couldn't contact you all by phone after 3 pm my time. At times I would be told something would be taken care of but would have to follow up after not hearing back. Most recently I changed merchant services and it has been a nightmare. I was getting the run around and had to continuously follow up to find out the status of a very critical issue. I was told different every time I called. Actually, today I spoke to the manager who was to send me a form and once again I didn't receive anything. After mentioning that I was considering cancelling you would think there would have been a little more effort on customer service and it only got worst. Another thing, this survey would pop up every single time I logged in and that is pretty annoying. I would recommend changing that. I will let you know I am very passive and rarely complain but dealing with this most recent issue I have faced had really been a hassle and has left me very unhappy with your service. I wouldn't consider recommending your company to anyone. I hope someone that has an impact to make decisions and a difference reads this for the sake of your business.

There are a few glitches, but it seems like you guys are working it out over time. I think it is much easier to use than other software from our end. I'd like to see some different reports available. For example, I'd like to see who has signed up for courses over the last 72 hours other than through new bills because my manager normally processes those. I'd like to be able to see which teachers are drawing the largest numbers of students or bringing in the most money. (I'd really like to see how much money each teacher pulls in per month.) My clients have complained that the user-interface on their side is not as user-friendly as they'd like and apparently on iPhones the schedule does not adapt to the window size. But overall I am happy with the purchase and will continue to use your service. It has been reliable in terms of the financial transactions and the staff has been friendly and helpful. Thanks!

It is fairly intuitive to use from the management end, it is priced appropriately, and I like the customer support.

There are a few glitches that need to be worked out. The reports need a little work.

Great overall experience. Everyone is very helpful if I have questions or need any kind of help.

It’s easy to use and implement. The rank system has been a great tool as well as the attendance tracking. I also have the ability to track my fitness client progress as well within the same software.

I don’t have anything that I like the least!

It allowed us to get information about clients onto a data base. This gave us a way to track their attendance. Would love to see an area where we could track weigh and measures, as this is a gym and it is a service that we offer. Members like to see their progress.

I like that I can enter information easily and that we can enter a payment profile. I like the numerous reports that are available and also that I can send out emails to the membership. I especially like that I can tailor who I send the emails out to, that it does not have to always be sent to everyone.

I dislike that if I start an email to the membership and have to leave the window, that I cannot save what I have already accomplished. I do not like that the sign in kiosk is more than a 1 step process. I do not like that I do not have a 'sidebar' window on my screen that shows all my signed in members as they sign in.

I would like to see more sure friend help section. Other then that i have no other comments are this time.

Its easy to use and not over load with options that we don't use.

The app is lacking several features for our athletes to add addition workout information.

It’s a mixed bag. I like that most everything is on the site but the calendar Integration into ICal or other calendar apps makes me rethink some things. The support is fine, though sometimes when a person has time to do the processing and website additions or edits, the support is not available. (24 hour help)

The pricing is good. Website is concise but sometimes not clear. Easy to check people into class.

Not able to integrate into other calendar applications, and didn’t seem like they were wanting to integrate that at any time in the near future. The process of financials are labor intensive. Lots of steps. The steps to accept credit cards was arduous.

A drop in students can not sign into a class. HOw does a person who comes across our classes want to sign in. and pay when they show up?

displaying classes. Signing in students. keeping track of people passes

Price. Can't see past passes that a person bought once it expires

Rhino fit has helped my company do much we tried 3 other programs but Rhinofit has been the most benofficial to my company.

It's so easy to set up and to use. It's not complicated at all. It's worth every penny you pay for it my company has been using Rhinofit for 3 years now and have never had a problem!!

It's a little on the on the expensive side but it's worth every penny. One complaint I do have is that billing is hard to change if your changing it for someone.

The support staff is excellent. Every time I call for help I never get put on hold. The software is easy to use. And the cost is great!

It’s easy to use and it has a lot of great features. The dashboard is laid out neatly. Each member has a dashboard that’s easy to understand.

Going back to recharge those who have a failed charged is confusing. The kiosk doesn’t give me an accepted sign when people pay for drop ins. I would like to know for sure if a payment went through

I have not been impressed with the software. 1st as a member of a gym using the software.. always felt it was slow and used way too much data. as a box owner I find it is not very easy to maneuver and there are too many steps to create a class schedule. the menu is also not very user friendly.

the price. the software is very affordable but ease of use and functionality reflects the price

the functionality, data usage, app speed, ease of use

RhinoFit automates all the basic processes, most importantly the auto billing of my clients and management of their memberships. It does that reliably and simply. And it is very cost effective with no per client fees.

One on one booking and advanced metrics reporting could use some beefing up or customization. There are a few features with little documentation that look like they could be really cool, but I don't understand how to implement.

on a day to day basis most of what we do the software is easy to use.

Some features for example the notification for the miss you email still get sent out even when Member is on a hold. The software should be able to pick this up and make adjustments.

Helps run the gym smoothly. And at the end of the month, when you get your bill, you're glad you choose RhinoFit over ZenP or Wodify

Low Price, great basic functionnalities & reports easy to use

Heavy and laggy Interface, overall navigation heavy, many clicks