About Upper Hand

Upper Hand is a club management suite designed to help sports and fitness studios streamline front/back-office operations including registrations, staff scheduling and event management. The centralized platform allows users to create custom event workflows, schedule programs in rosters with specific attendees and register customers by building brand-specific landing pages.

Features of Upper Hand include waitlisting, membership management, recurring sessions, custom overlays, re-scheduling, calendar check-ins and more. It comes with integrated payment and POS solutions, which let users track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can u...


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Supported Operating System(s):

Web browser (OS agnostic)

64 Reviews of Upper Hand

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(31)

31

4 stars

(19)

19

3 stars

(7)

7

2 stars

(7)

7

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 64 results

January 2020

Jiselle from Miracle League of Corpus Christi

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

So convenient!

The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Pros

Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Cons

The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

Reasons for Choosing Upper Hand

The fact that Upper Hand did all of the things we, as an organization, were looking for, it was just the right and obvious choice. The price was the biggest deciding factor for what we get.

Response from Upper Hand

Replied February 2020

Hi there Jiselle, We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier. We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out. Have a great day, and thanks for the review!

January 2020

Rob from Smith Baseball Academy

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2020

UpperHand review

Customer support is fine. No complaints.

Pros

Saves me time scheduling sessions. Saves me time processing payments.

Cons

The way our sessions are set-up makes it a bit difficult to customize the software events and scheduling. I spend a lot of time helping our clients work with the app. My coaches don't like the calendar view. It would be great if there was a client facing calendar of our events prior to client purchase. There are limitations on the scheduling side.

Reasons for Choosing Upper Hand

Cheaper. $79 per month for a level 1 subscription versus $125 per month for their minimum version. Their version had more capabilities but it also had some limitations on matrix scheduling.

May 2017

Brett from Impact

Industry: Sports

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

4.0

Functionality

2.0

May 2017

Frustrating

Pros

I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.

Cons

I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers. For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion. I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up. Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them. I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options. Just my two cents, happy to discuss my experience

Response from Upper Hand

Replied May 2018

Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.

February 2020

Donny from Alchemy Sports Facility

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2020

Thanks UH

Excellent, super easy to easy and intuitive..great people at UH

Pros

Ease of use, great customer service, easy for customers and super Intuitive.

Cons

Functionality could be boosted for our industry, a few work around a here and there.

Reasons for Choosing Upper Hand

Best value for pricing and functuonality

Response from Upper Hand

Replied February 2020

Hey Donny! Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the customer service and find it easy for your customers to use. However, we're sorry to hear that the functionality could be boosted for your industry, and we'd like to learn more about the specifics that could be improved for your use case(s)! I've shared for your feedback with our team and they will be reaching out in hopes of scheduling a product feedback call. Thank you again for your candid feedback and have a great day!

February 2020

CHRIS from FURTHER DCKC HOLDINGS LLC D/B/A SOGILITY

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Great Support, Developing Product

We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid.

Pros

We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.

Cons

Reporting needs to be stronger and more actionable.