About Upper Hand

Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line. Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making. Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting an...

Upper Hand Pricing

Level 1 $75: Manage your schedule and programs, sell your services, communicate with clients. Level 2 $125: Manage auto-renewal memberships, automate payroll and client reminders. Level 3 $250: Manage your facility with resource management tools, manage retail and inventory. Level 4 Contact Us: Configurable enterprise solutions for franchise and multi-location businesses.

Starting price: 

$75.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Upper Hand provides your clients an intuitive checkout experience that increases customer satisfaction and drives repeat business.

Upper Hand User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

3.5

Showing 1 - 5 of 79 reviews

Jiselle

Miracle League of Corpus Christi

Verified reviewer

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed January 2020

So convenient!

The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Pros

Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Cons

The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

Reasons for choosing Upper Hand

The fact that Upper Hand did all of the things we, as an organization, were looking for, it was just the right and obvious choice. The price was the biggest deciding factor for what we get.

Reasons for switching to Upper Hand

Although we are still utilizing Flipcause for donations, it didn’t meet our future needs of facility management.

Response from Upper Hand

Hi there Jiselle, We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier. We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out. Have a great day, and thanks for the review!

Replied February 2020

Natasha

Thunder Lacrosse LLC

Verified reviewer

Company size: 2-10 employees

Industry: Sports

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

4

Reviewed November 2020

Great Customer Service!

Customer service has been exceptional.

Pros

We initially go it for our training sessions located at our warehouse location. It has been great especially with the app. Coaches are able to see on their end if they have anyone signed without having to go us. Clients are able to sign up via the app if they didn't get a chance to do it ahead of time. We also use UpperHand to create a new website which has been great overall.

Cons

You can't group programs together. You have to do multiple links for the same event.

Reasons for choosing Upper Hand

Had a system that really gave us what we needed to conduct and have our clients book training sessions. As well as the ability to create websites.

Reasons for switching to Upper Hand

Couldn't get the training portion done the way we needed it after assuring us they would and their website development service wasn't great.

Response from Upper Hand

Hi Natasha, Thanks so much for taking the time to write a review. We're thrilled to hear about your positive experiences with our app and customer service. We appreciate your feedback on how we can continue to improve to better serve your needs. Thank you again and have a great day!

Replied November 2020

Dominic

Evercrest Baseball

Verified reviewer

Company size: 1 employee

Industry: Sports

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Reviewed June 2021

Experience with UpperHand

The team has been supportive and respectful - even proactive when I may be distracted by other demands. You guys are doing great! Thank you for the platform.

Pros

Upperhand has allowed my clients to feel they are apart of something much bigger than just me coaching them. Having an online platform to schedule and take payment has made my product much more professional and attractive to the general public. X

Cons

I have had trouble scheduling past events and receiving money. Instead of going through Upperhand I have had to use PayPal to make it easier on the client. They feel safer when they can input their own account info instead of sharing it over the phone.

Reasons for switching to Upper Hand

I felt it in my gut that I needed to go with Upperhand. It made sense from a user standpoint and it was not too expensive.

Response from Upper Hand

Hi Dominic, Thank you so much for taking the time to write a review! We are so glad that Upper Hand has made such a positive impact on your business, and that you and your clients have overall had a great experience. Again, thank you so much for the kind words. Have a great day!

Replied July 2021

Brett

Impact

Verified reviewer

Industry: Sports

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

2

Value for money

1

Customer support

4

Functionality

2

Reviewed May 2017

Frustrating

Pros

I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.

Cons

I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers. For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion. I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up. Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them. I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options. Just my two cents, happy to discuss my experience

Response from Upper Hand

Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.

Replied May 2018

Liz

Houston Sword Sports

Verified reviewer

Company size: 2-10 employees

Industry: Sports

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed November 2020

Easy for customers, but lacks some bells and whistles

Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it.

Pros

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy.

Cons

It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead. Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.

Reasons for switching to Upper Hand

ZenPlanner did not handle some things very well and was hard for our customers to use.

Response from Upper Hand

Hi Liz, Thank you so much for taking the time to write a review. We are happy to hear that your clients find our software easy to use--that is one of our main goals! However, we are sorry to hear that certain functionality could be improved. I have passed along your feedback to our product team so that we can continue to improve for your use cases. Thank you again for your candid feedback, and have a great day!

Replied November 2020

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