Upper Hand vs Vagaro

Upper Hand has 80 reviews and a rating of 4.09 / 5 stars vs Vagaro which has 2585 reviews and a rating of 4.72 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.09 / 5 (80)
4.72 / 5 (2585)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
3.5 / 5
4.5 / 5
Last Review Written
October 13, 2021
October 18, 2021
Pros/Cons
  • Pros

  • It looks great, and creating events is very easy.
  • As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use.
  • Cons

  • Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand.
  • The complete lack of customization and available software and/or plugins (parent/child accounts, financial and administrative dashboards).
  • Pros

  • The software is user friendly. Between the numerous integrations and the app I and my clients have been very satisfied with the ease of use.
  • The software was very computer friendly also you customer supports was there to answer all my questions in a rapid response time.
  • Cons

  • If an error is made in the transaction, the program is not allowed to cancel.
  • When this happens you do have the option to enter in card information manually, however you are charged extra for it which is another con.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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