--- title: "Virtuagym Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Virtuagym. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Virtuagym is a good fit for you!" source_url: "https://www.softwareadvice.com/club-management/virtuagym-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Management Software](https://www.softwareadvice.com/business-management/) / [Virtuagym](https://www.softwareadvice.com/membership-management/virtuagym-profile/) / Virtuagym Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/membership-management/virtuagym-profile/) Reviews [Alternatives](https://www.softwareadvice.com/membership-management/virtuagym-profile/alternatives/) # Virtuagym User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 265 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.8/5 - Value for money: 3.7/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 116 reviews (44%) - 4 stars: 71 reviews (27%) - 3 stars: 24 reviews (9%) - 2 stars: 23 reviews (9%) - 1 star: 31 reviews (12%) ### Most mentioned pros - The onboarding is very explicit and well explained, the service offers a wide range of benefits, reasonable pricing - I love being able to track my fitness schedule alongside my trainer's gym calendar. - The use of the message boards, program design tools, app sign in functions, and scheduling have helped make this product a great success for our team and for communicating with our members ### Most mentioned cons - VirtuaGym is not very user friendly and I had lots of members calling and reporting problems - He experienced the client's app getting stuck, being slow, and sometimes not opening at all. - Some features, such as nutrition tracking, are not as robust as other specialized apps. And the pricing could be considering for some users. ## Virtuagym customer reviews Showing reviews 1-25 of 265 (page 1). ### Customer and End User benefits - Overall rating: 5/5 - Reviewer: Jack B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Better than every other system we have used when asking inexperienced or junior staff to pick it up and go with it. The user interface for customers is also much easier and better than others, we have had very positive feedback from our gym members. A good range of tools and options that can be set up and customised without having to dedicate additional resource to operate it. The community noticeboard feature has been vital to our customer-centric approach. #### Cons limited connectivity to big brand wearable tech. We were also unable to use it to manage our online sports hall bookings. #### Reasons for choosing Virtuagym More customer centric and the ability to interact with our members is a key feature that aligns with our values the best. #### Vendor response Hello Jack, It is highly pleasant for us to know that our software is helping you to run your business in such a good way! We are continuously working on improving our product, and offering more integrations is already on our roadmap. As for online bookings, we can of course help you in setting this up through Virtuagym, so please feel welcome to reach out to us at support@virtuagym.com to better assist you with this! Team Virtuagym Replied March 2021 --- ### 5 years of daily use! - Overall rating: 5/5 - Reviewer: Jonas D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered I started working with Virtuagym at the beginning of my fitness professional career. Now I have grown my own gym with 100+ members, and Virtuagym has helped me tremendously in building and sustaining this growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Virtuagym provides an all-in-one solution for my clients. Their modules (Coach, manage, engage) are all individually very well made and hold up to their competitors (amongst top 10 best). But Virtuagym really outshines them all by including all these modules into one, making it very easy to onboard clients for your gym scheduling, memberships, billing and coaching software. Where other options will have you using several software programs with multiple registrations and logins for your clients. #### Cons I feel like there is a big difference in 2023 between the very user friendly mobile app and the older, outdated browser platform of the software. I think updating this would be a very nice goal for the next couple of months. #### Reasons for choosing Virtuagym All-in-one solution, providing me with a very user friendly client environment and onboarding. --- ### SCAMMERS- BUYERS BEWARE!!! This is long but please read I am trying to save you some coins. - Overall rating: 1/5 - Reviewer: taylor b. - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used other for less than 6 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered THE WORST! After a few days of dealing with a faulty product and receiving little to no help with my issue, I reached out to my account manager, to have my money refunded and contract canceled on 11/8. I've used other services in the past and I've never had to sign any contract that did not "allow" me to cancel, which should have been a red flag. They also have no trial period which is another anomaly with Virtuagym and also, another red flag. She waited just a day before a week (11/14) to respond to me and she claimed that my contract was submitted for cancellation because "management handles cancellations". When I responded and asked who I should be waiting to hear from, she did not respond and that email remains unanswered. I'd like to note that prior to me reaching out for a refund, she was very quick with her replies. After that, getting in contact with someone was nearly impossible no matter how many times I called or emailed them. I made my last call to them the day after Thanksgiving and left a voicemail saying that I was waiting until Monday before I called my bank to dispute the charge. I waited until Wednesday and heard nothing so I disputed the charge. The funniest thing about all of this that the workout editor as I am typing this STILL does not work. Finally, on 12/5, almost a month since I reached out, I got an email saying my contract was being submitted to management...even though she claimed she submitted it on 11/14. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I liked the multiple discussion groups that could be created. Theoretically, virtuagym has features that COULD, could being the keyword, change the game. Unfortunately, the system had way too many glitches to be used for business purposes unless you are trying to look like a joke who has no idea what they are doing. #### Cons Faulty Workout editor and the other glitches I experienced. I wish I could add video to these reviews to show what the workout editor was doing since its hard to explain, but basically, it was not working as it should AT ALL. Even customer service AND my account manager, who conveniently disappeared when I asked for my money back, admitted that the redirects that were happening within the editor made no sense. It was clearly faulty. I was also unable to message clients within the software because it would tell me "no records found" even though if you went to the client list, they were clearly in the system. I was also given little to no guidance when I was having an issue with payments, not processing. Basically, everyone has to be manually charged if you have a service fee in place. So all my clients were only being charged the service fee, and the monthly balance would land in outstanding. When I reached out to customer service about this and asked if there was something I need to do manually in order for the rest of the payment to process, I was told no. I even asked a follow-up question to MAKE SURE there was nothing I needed to do. Of course, it was later revealed that the outstanding balances were there because I did not send the invoices, which means YES, you do have to manually process the payments as I guessed when I contacted customer service, even though they apparently don't know this themselves. #### Vendor response Dear Taylor, Thank you for writing your detailed review. I made sure to look through your history of communication with our consultants and get a clear picture of the events. While I would have to dispute your statement about receiving "little to no help" with your issues, as I can see that other than weekends and holidays, the team has been very diligent and fast with their responses; I do see that you had a few issues within the system. Unfortunately, when dealing with technology, problems will always arise and while we try to deal with the issues quickly and thoroughly to minimize the disruption to your business, at times it can take longer than desired to fix a problem. I am sorry that you had felt that you were scammed and not delivered what you had expected but I can genuinely say that the team had worked hard to answer and resolve your issues in a timely manner. Do let us know if there is anything else we can be of assistance with. Sincerely, Replied December 2018 --- ### Consumer Feedback - Overall rating: 5/5 - Reviewer: Steven M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, I am happy with the functions of the product. The team has shown a tremendous desire to meet any of my goals and needs and works in collaboration with their clients. They have helped me set the system up after transferring from a competitor, the client experience is outstanding, the tools available are great for gym specific needs. I am completely satisfied with the product and only wish to see some advancements in payroll processing to reduce management time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I enjoy the ease of communication between club goals and client goals. The use of the message boards, program design tools, app sign in functions, and scheduling have helped make this product a great success for our team and for communicating with our members #### Cons I dislike the inability to track payroll. Payroll has become a manual process where each day needs to be logged and accounted for rather than automated through services rendered. Further, the inability to adjust previously logged sessions: i.e. book a client, client cannot show up, scheduled time of appointment has passed, and we cannot undue the session. Makes it difficult to track sessions completed and payroll. #### Reasons for choosing Virtuagym Progressive change in client experience and club functionalities #### Reasons for switching to Virtuagym Looking for a change and a more fitness specific app and operation. #### Vendor response Hi there, Thank you so much for this great review. We appreciate your feedback and will discuss this with our team. If you would like to elaborate further on your feedback I want to invite you to send an email to support@virtuagym.com. We are always happy to help and are ready for your questions. With kinds regards, Team Virtuagym Replied August 2023 --- ### Happy with our service - Overall rating: 5/5 - Reviewer: Dan E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered It has been very beneficial to every day use. From setting up new membership to taking payments #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome. #### Cons Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up. #### Reasons for choosing Virtuagym After spending days and walk throughs with several different companies Virtuagym stood out. #### Reasons for switching to Virtuagym Had to track membership in to many places and separate place for door system and separate for payments #### Vendor response Dear Dan, Thank you for providing us with your valuable insight. We are glad to hear about your positive experience with Virtuagym, and your feedback will be, of course, taken into consideration. As for the issue you mentioned you have been experiencing with the check-in system, please feel welcome to email us at support@virtuagym.com so we can look further into this and help you find a resolution! Team Virtuagym Replied December 2021 --- ### False Claims - Overall rating: 3/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Don't waste your time or your money. I now have to take the time to find a new product AND convert my clients to a new system. This is not ideal at all! I am very frustrated. I've only been using virtuagym for 4 going on 5 months. Avoid at all costs! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I like the idea of the software. In theory it was everything I wanted. Scheduling and interactive calendar for myself and staff. Nutrition coaching at our fingertips. Progress tracking and club goals/community aspects. Billing and business management tools. Everything sounded great! #### Cons I may need more space: 1. It is not real-time scheduling. You cannot adjust your schedule, plan or delete anything if you are not on the web browser version. As a personal trainer I need the ease and convenience of using my phone to schedule at any given time. 2. The nutrition database is atrocious. Clients and staff are both complaining about the incorrect numbers, portions, nutritional details, etc. It is way too tedious to find the right product and measurements and half the time I am just finding something "close enough." 2b. Meal plans do not save entirely once you construct them. Once you click save, some or all of the items you populated onto the plan will be deleted and you'll have to start from scratch. Waste of time! 3. No progress pics can be added from the app 4. When you want to add a video of an exercise you must link it to your YouTube unlike Trainerize who let's you upload directly from your laptop/phone 5. New members have the HARDEST time getting setup 6. I paid for the customized app and all of my clients have a "virtuagym" app. 7. When I complained about the needed features not being accessible, they gave me a completely pointless feature that I cannot use. All in all, I thought I was getting more with Virtuagym than I had with trainerize but I think I will just go back to Trainerize. I would not recommend this product to anyone who takes pride in their coaching. #### Reasons for choosing Virtuagym Virtuagym advertised more of my desired features but failed to deliver. #### Reasons for switching to Virtuagym Thought I would be getting more with virtuagym. #### Vendor response Dear Jessica, Thank you for taking the time to share this with us. We are very sorry to hear that our product did not fulfill your needs as presented during the sales process. We would definitely like to discuss your experience further for us to have a better understanding of the reasons for the inconveniences you described and find a resolution, therefore, it would mean a lot if you can reach out to us personally at support@virtuagym.com, as we were unable to find your account in our system with the information given in the review details. Again, we appreciate your time in reviewing Virtuagym. Replied December 2021 --- ### Good and Bad - Overall rating: 3/5 - Reviewer: Eduardo E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered The part that we really liked was the coach module. That's why we will keep our business partnership. I don't trust in the other parts, honestly, I don't recommend for a gym or studio. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Coach Module (just the program part), I would say that customer centre a few times did a good job. #### Cons Finances, Schedule, Clint's Session Control (this part was horrible), Analytics never worked. #### Reasons for switching to Virtuagym Because our business is growing and I need a system that help me, I moved most of the tasks to a manual control, doing on spread sheets the work that I paid for Virtuagym to manage. I should had switched before. #### Vendor response Dear Eduardo, Thank you for sharing this with us. We are very happy to hear you are pleased with our coaching module. Nevertheless, our team is continuously working on improving our product, and this is why we will be glad to learn more about your experience with the schedule and the financial portion of the system. If you agree, please email us at support@virtuagym.com to discuss this matter further. Team Virtuagym Replied December 2021 --- ### Nutrition App/Meal Plans - Overall rating: 4/5 - Reviewer: Elizabeth J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been well! For the most part about 90% of my clients have been successful using the app. The other 10% really struggle since they are used to the easiness of MyFitness Pal's tracking features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I only use the Calorie Counter app and meal plan software. I like that I can see all of my clients food logs, load foods into their meals plans, and customize their macros. It makes it easy to monitor my clients intake to ensure they are hitting their goals to lead to results. Being able to save meals is great, especially when I have clients who eat the same meals a lot, or if I want to save a quick meal for my clients to have access too. I also like how my clients can see the little icon (yellow) to let them know I personally input that food item or created a meal. Overall I have enjoyed using the software! #### Cons There needs to be a way to create a recipe. One like MyFitness Pal, where you load all of the bulk ingredients of the recipe, then attach the number of servings the entire recipe creates so you can log the single serving. It is too challenging for my clients to log food if there is a recipe involved because it is a VERY length process to create a meal based on serving size when it is cooked in bulk. I believe there also needs to be a feature to track the 3 macros in grams versus percentages. Clients have a better understanding when they know "I have to hit 150g of carbs" versus seeing 100% at the top once carbs are hit. In the app, when you click on the percentage circles it gives a large range of macros to fall within. This does not allow for accuracy to truly see fat loss or muscle gain. When it comes to grams of macros, there is a very small window (5g of Pro/Carbs and 2g Fat) to ensure calories are not way over or under. Right now the app can fluctuate 80g which is HUGE that is 320 calories plus or minus on both carbs and proteins , fats fluctuate close to 22g which could be a 198 calorie difference. If someone continually hit high on those macros they would never lose the fat they desired When people input foods, there seems to be a lot of confusion when attaching a portion, or just in general since it autofill's to Macros Based on 100g. I have seen many food items input completely wrong, this could really put someone in a bad position when logging . #### Reasons for choosing Virtuagym I liked how it was a completely custom set up with a platform for my clients. I like being able to access each clients food diaries as well as have the option to load meals right into their app! It is extremely user friendly on a coaching stand point and I have had no problems navigating it. The price is also much more realistic for me since I am a super small business. There are some small speed bumps I run into, however, I have been good with overcoming them. I do still struggle getting some clients on board to be patient and take time to learn the software. #### Vendor response Hello Elizabeth, Thank you for sharing your thoughts with us! We are currently working on improving the nutrition app and your suggestions will be, of course, taken into consideration. Please feel free to contact us at support@virtuagym.com. Replied January 2021 --- ### What you see is what you get - Overall rating: 5/5 - Reviewer: Alexander G. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model #### Cons Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for #### Reasons for choosing Virtuagym Fitmanager and Everfit (same company) charge you for each location you open. This might be good for a gym but it cannot apply to a bootcamp outdoors. You just have small groups of people here and there. They were not flexible enough to allow for this and the costs would have been too high. #### Reasons for switching to Virtuagym Very expensive, very limited for a basic packet, not optimised for Europe (irrespective of what they like to claim) #### Vendor response Dear, Alexander Thank you very much for sharing your experience! We are thrilled to hear you've encountered so many benefits in your product and the tools we have built for our clients to not only meet but exceed their expectations. Your feedback is very valuable to us and we will continue to do our best when providing our clients with topnotch services as you all deserve! We look forward to excelling in every aspect of our services and making all the necessary efforts to be part of your business growth. Once again, your review is highly appreciated! Sending you all the best, Your Virtuagym Family. Replied April 2020 --- ### Management software for fitness and wellness - Overall rating: 4/5 - Reviewer: Malika Z. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience left me satisfied, as it is a decent option for health, wellness and fitness enthusiasts helping will general management, billings, onboarding etc #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The onboarding is very explicit and well explained, the service offers a wide range of benefits, reasonable pricing #### Cons Customer service and client support has a low response rate, the overall interface can be more user-friendly, as in some parts it may be difficult to navigate --- ### Perfect for branding my martial arts brand! - Overall rating: 5/5 - Reviewer: Itzak l. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered [SENSITIVE CONTENT HIDDEN] were my main points of contact during the onboarding, and the experience was great! Onboarding was about 3 months long, giving me time to work with the app, have my questions lined up and pretty much [SENSITIVE CONTENT HIDDEN] was able to answer almost everything, and if there wasn't a clear answer, he made sure to find someone who did know and follow up. After every webcam meeting I was sent recordings of the meeting that I still refer to, along with a summary of everything we talked about. Very down to earth, easy-going and made the onboarding experience not so painful. We were able to flesh out everything, from the design of my website to incorporate Virtuagym's webshop of my memberships, to setting up payments, to helping me setup my merchant accounts correctly. With [SENSITIVE CONTENT HIDDEN], he made the app-making process very easy. Granted, I already had a iOS developer license since I already had 1 app on the market, so that took less time to finish compared to people who might need more attention on how to do that. Other than that he made sure my branded app was looking just the way I wanted and answered all my questions incredibly fast. So far I'm very impressed with how the company handled the onboarding and the design of their software. It has its hiccups but nothing too big or dramatic to make me think less of their software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -If you're looking to stick out against the competition, having your own branded app is a MUST. I feel like this company really understands that, with the private trainer sector being highly over-saturated with exercise enthusiasts trying to find a way to stand out. Everyone lives on their phones, so only makes sense to push towards that. I've had the idea for the longest time to get my martial arts brand off the ground and teach through an app, and Virtuagym's setup was pretty impressive. -With the app design, there's a section on my web portal dedicated to just that, from design interface, to what I want to offer, to the schedule and more. By the time my app was ready to go live, all they had to do was refer to my app design section to upload everything. I didn't have to do any app coding whatsoever, so that saved hundreds of hours and thousands of dollars in app developer costs. -The scheduling software is pretty top notch. I'm able to list all my classes and connect it to a calendar on my website that's always live. -The Pro version of my app gives my clients an additional app, the Foods app, where they can keep track of their nutrition, calories and macros. Pretty much gives my clients 2-apps-in-one. -The Support Team has been very responsive to me. They get back to me pretty fast. The onboarding team were awesome and really helped me complete all the things I wanted to offer through my training. -The Coaching design of the software is great! #### Cons -I wish the videos could be connected through different providers. Right now, the app uses YouTube to connect all my exercises to my videos in the app. It'd be nice to offer different means, like Vimeo. YouTube has restrictions to videos, like only being able to load 16 videos per day and sometimes loads slow. -Clients are unable to listen to their music at the same time as watching any of my videos. However, the support team is aware of this hiccup and is looking into it. -One option that I really liked about the previous software I used (Zen Planner) was the ability to list ranks and creating conditions of when they'd be ready to test for a promotion. However, I also understand Virtuagym's focus is sports and exercise, not exclusively to martial arts, so it makes sense that it wouldn't offer this. -The check-in desk software could use some work. Right now it's only Windows-based, so that cuts out other people like myself that use a Mac. Easiest thing they could do would be having an easier check-in process on the dashboard that I could open up on a web browser on my iPad, with pictures of my clients that they would tap to check in. Maybe the check-in software on Windows is great, but I haven't had the opportunity to test it yet. #### Reasons for switching to Virtuagym I was very limited to Zen Planner as it's main use is for brick-and-mortar type businesses. They tried to implement ways to teach distance classes by partnering up with different studios, but in the end the software wasn't offering what I was looking for, which was a way to market my brand and teach through an app. #### Vendor response Dear Itzak, Thank you kindly for your detailed review. We greatly value our clients' insights on what they enjoyed the most as well as the areas of opportunity. It has been a pleasure onboarding you into our system and we look forward to seeing your brand grow exponentially with this awesome tool at your disposal. Please do let us know if there is anything else we can be of assistance with. With warm regards, Anna Howard CS Manager Replied May 2021 --- ### A well develop Platform for such a complicated subject. - Overall rating: 4/5 - Reviewer: Roberto H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered It's a great place! If you are going to use your money! make sure you know and/or are commited to spend on this platform. After all is your money and you should be able to use it and therefore see what really is their commitment. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I liked the fact that there is ease on getting around and not too much pressure. In other words, is what most will be looking for on a virtual place that can't be live and/or will be too much hard to go to gym personally just because it's not calling for them to expose their healthy needs. They care about all their customers. All the virtual place is great for everyone! Is open for everyone to enjoy! #### Cons It's a bit heavy like all gyms because is hard to do exercises for people who are in need; example: fat and first starting to go to a gym. There is no really too much insentives but instead freely environment for everyone. They should focus more on People who is ready to give up because that way they can really enjoy what the platform has to offer. They don't really focus on the mental state everyone can be! Some people don't really give credit because is easier to give up and not see the whole purpose of the system. They should be more clear, and net on focusing on these people. Some people give up easy for personal reasons as it's expected. --- ### Thankful for this App! - Overall rating: 4/5 - Reviewer: Amieris L. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, our organization is happy with our choice to move to virtuagym. There are some features that we want to see the app develop into, but it offers a benefit to our internal team and clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -The new business analytics feature is going to a wonderful asset to our team -Setting up the app was clear- we had a lot of support from the team -We are able to manage various calendars and systems -The system is very user friendly -There are clear ways to customize the experience -customer service is pretty responsive to the needs of our organization #### Cons -We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym -Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot. -The notifications/move reminders sent to clients-want to have that turned off -We had to work to have weight removed from the first questions that app asked -Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health. #### Reasons for switching to Virtuagym Neither of the product we were using were user friendly, or easy to manage on the back end. The apps weren't customizable and didn't provide any analytics. #### Vendor response Dear Amieris, We are delighted to hear about your positive experience with us. It is exciting to know that our system has met your expectations! we work very hard to ensure we provide our customers with a very high-notch product, so we are very appreciative to know our efforts have been paying off. As for the integration with Daxko, this is not currently part of our system but we will, of course, take your feedback into consideration for future planning. Let us remind you to share any further questions and ideas by emailing us at support@virtuagym.com. Team Virtuagym Replied February 2022 --- ### Was a paying customer for 4 years and paid a premium price for their services. - Overall rating: 1/5 - Reviewer: Jack S. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Was a paying customer for 4 years and paid a premium price for their services. I ran into several problems throughout the whole experience, was constantly promised uodates to make it even better... Nothing every changed. They made no attempt to support small business throughtout the pandemic they just told you pay what you owe, regardless of the fact your business was completely closed. Then when i choose to leave they make you put it in writing 3 times that you are cancelling then continue to take money from your account! They are a disgusting company that can't even pick up the phone and i will never return to using their software again. Avoid and go with another company there is plenty of them! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The colour scheme, the salesman was very good at talkinh up a bad product. #### Cons App, Software layout, lack of commmunication, no working phone lines ever. #### Vendor response Dear Jack, Thank you for bringing this to our attention. We are genuinely sorry to hear that our software did not meet your expectations. We work very hard to ensure we provide a high-notch service, so it is indeed very sad to hear that your experience with us was not up to par. Unfortunately, we are not able to tell much about your case as your business information was not given in the review details, however, we would like to address this in the best possible way, so If you are open to discussing your experience further, please feel welcome to email us at support@virtuagym.com. Team Virtuagym Replied May 2022 --- ### Be very careful of the sales team. - Overall rating: 2/5 - Reviewer: Gary B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Very poor if I’m honest, apart from the onboarding team who were fantastic, wouldn’t recommend due to how dishonest the sales team are and how poor the system is to actually coach, regretting moving away from TrueCoach. Might not have been the most glamorous software but they nailed the basics something virtuagym should take note of #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros From a users perspective it’s good, has pretty much everything you want. #### Cons The sales team will mislead you and try yo get the sale over the line, I was told the app could do things that it couldn’t (even have the recording) and the sales team didn’t even hold their hand up and apologise, they just tried to shift the blame onto me and say I made assumptions, which was clearly wasn’t the case, as the recordings Cleary show. The app is missing the most basic features, no activity feed so you can easily keep track of what your clients have done, no notifications when a client completes a workout, no ability to comment on a clients work out or even the ability to reply to notes that they left, no notification when a client updates their metrics. Can’t message using the app. Software has easily added 3 hrs onto my day due to repetitive task's and now I have to do my coaching outside of the app in what’s app because of how bad it is. #### Reasons for choosing Virtuagym Because your sales team lied to me. #### Reasons for switching to Virtuagym Because your sales team lied to me and told me the platform could do things it’s couldn’t #### Vendor response Dear Gary, Thank you for bringing this to our attention. We are very sorry to hear that our product has not yet fulfilled your needs as presented during the sales process. We work very hard to ensure we provide high-notch software and high-quality customer service so it is indeed very sad to hear that your experience with us was not up to par. If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com and we will be happy to work with you to find a resolution. Team Virtuagym Replied February 2022 --- ### Not what i was told - Overall rating: 2/5 - Reviewer: Sean C. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered Nothing #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The functionality of the coaching app, is nice - That's it. #### Cons I explicitly asked that when i purchased virtuagym, would it be possible for my clients to have a limited number of PT sessions on a weekly basis, starting on sunday and renewing on the following sunday....however i wanted them to be able to book at least 30-60 days in advance as my clients like to plan. I was told that this was possible and i would have help setting it up, this has not happened. I have had virtuagym since December and was looking to implement it into my gym facility by mid january, however due to the lack of help from support, i am no closer to getting what i need from the software. I even offered to pay virtuagym to set it up for me as i thought it may be me that was doing something wrong, they declined and their rep. stopped conversing over the support line. All i wanted was for my clients to book 1,2,3 or 4 Personal Training sessions per week, at least 30 days in advance - How can this be so hard..!!?? At the moment the system allows me to book 10 sessions in 10 days and i was told "That's ok, the client will be notified if they don´t have enough credits to attend the class" All i want is that the client can't book the class, i dont want them to book to be told nearer the time "sorry you don't have enough credits" they will turn up and say "but i booked and the system let me?" Very frustrating for a business owner and terrible customer service #### Vendor response Hi Sean, Thanks for the time you spent to review our product. We're sincerely sorry if you are experiencing an unpleasant situation with the product and with our CS Team. We took a look at the conversations you had with our consultants over the last days, and we noticed that there was rather some confusion between the many questions asked and the many solutions provided, which inevitably leads to confusion and frustration. Our advise is to send one, fully detailed email to support@virtuagym.com, explaining exactly the challenges you are now experiencing, the way you would like to work with the system and - if you like - any improvement that you would like to see (maybe there are some features you aren't aware of yet!). Plus, with our live chat service, we can help you further with your real time queries. We believe that - this way - we can achieve a way more constructive communication, helping your business to take off with us! We stay at disposal. Your, CS Team Replied February 2018 --- ### Worst customer service ever! - Overall rating: 1/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Went from great to horrible within 24 hours. We were so excited about the product after our hour demo, pricing, and terms of agreement. We wanted to get up and running immediately so we signed and sent back the contract right away. When we were on the call with our rep after we signed to get us up and running, he mentioned something about a 1 yr contract that all 3 of us heard for the first time. We quickly said this is not going to work for us as we cannot commit for a year when we don’t even know if the project we were building was going to take off. We had not even used the product and we asked them to kindly refund our $213 until we can fully decide if this was something we could commit to. They were adamant that we signed fully well aware of the 1 yr contract. We admitted that we did not read the contract before signing bc we were sure we understood all the details on our demo call with [SENSITIVE CONTENT HIDDEN]. They were firm that they were not going to refund us and instead tried passing us to different levels of mgmt. I told them there is nothing to discuss. We can’t and won’t commit to a year and unless we can go month to month, this was just not going to work. They chose to stop Communicating all together and I had to call my bank to make a claim as a fraudulent charge. My bank on the other hand was great and reversed the charge. A month ahead gone by and I see they charged us again!!! I have sent 2 emails asking them to refund and stop charging with zero response! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There were features such as app development that seemed exciting but we never got that far. #### Cons Buyer beware! There is a ONE YEAR CONTRACT that they quickly glaze over during your demo. We had 3 associates on the call and not one of us heard there was a 1 yr contract. #### Reasons for choosing Virtuagym Not sure. I should have read their awful reviews before contacting them. That was my fault. Worst company in terms of customer service. I would not have anyone use them!! #### Reasons for switching to Virtuagym Bc they are honest people and their features and ease of navigating is super user friendly. #### Vendor response Dear Emily, Thank you for taking the time to leave your feedback. We are very sorry our service did not meet your expectations, however, being on a one-year-contract is something that is mentioned several times in the meetings you had with our consultants as we understand the importance of making it very clear to our clients. If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com. With warm regards, The Virtuagym team Replied January 2021 --- ### Happy with it! - Overall rating: 4/5 - Reviewer: Erik P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered The administration side, the memberships and billing services is an life saver. Makes it verry easy to keep everything under control and organized #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The combination from the foodtracker en the exercises. It's nice that it's all in one app instead of 2 different ones. Now I can excess it al if I go to a client's account #### Cons Sometimes it's not clear why an automatic invoice doesn't go thru. Maybe it's an option that you make sure some client info field are marked to be filled in no or it doesn't work. --- ### Friendly en easy to use software - Overall rating: 5/5 - Reviewer: Barry V. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Good cliënt service en easy to use #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its all inclusive. Everything i needed was in the software. #### Cons Sometimes I had diffuculties with contacting de customer service #### Reasons for choosing Virtuagym Al fit solution and de looks --- ### Virtuagym: great all-in-one system - Overall rating: 4/5 - Reviewer: Daniel D. - Product usage: Used unspecified for unspecified - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered My partner and I began with Virtuagym after I had investigated their booth at the 2016 Club Industry Show in Chicago. From a mobile-fitness owner's standpoint and for traditional clubs, this system can be your go-to for a complete software. First off, their support is exceptional with live chat and dedicated, rapid email response. All of my concerns and questions were always answered in a timely manner and from my requests, they've made changes to our system for us on what we wanted. For specific feautures, Ill touch on a few, but their pdf catalog/brochure really lays out everything nicely for what is offered. New and existing members can sign up for the system via request or going to the club's "online shop" where they may browse the club's products and packages. They can view a schedule with the club's class listings and book their spot. Member's receive their own profile page which can be customized and it is part of the club's own social feed. Groups can be added for different demographic purposes for what population the content speaks to. Members can create their own workouts from a large exercise and activity database, track their progress with many measurement options. Track food with a huge database of foods as well as create your own meals by saving particular foods in the nutrition diary as a meal, so it can be accessed later if the client makes and eats the same thing. Nutrition facts are clearly displayed and this can be a good tool, however does take time and work for one to become proficient and willing to do this all the time. The system syncs with Fitbit for basic statistics and VG has their own activity trackers that go with their system, NeoHealth, which could be a promotion to members. From a personal coaching standpoint, I would grade this system a B. Ive been told some updates are near that would work out some kinks and be useful additions. Push notifications, a "circuit/superset" option in the workout builder, majority of posts on the social feed go through, but some receive an error and most be re-entered. But alot is offered. You can send workouts and activities to the client's activity calendar, set up and fill in their meal plan and set goals. For business, everything is offered. Point of sale, kiosk check ins, marketing, services, memberships and more can be edited for the individual club or coach's liking #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Vendor response Hi Daniel, Thanks for your nice review and for your accurate description of our service! It is great to see how well you are doing and how efficiently we are helping you run your business! Features such as push notification and superset editor (and much more!) are currently in our roadmap, and we hope they will be implemented soon, in order to make us deserve your A-grade! We thank you for the valuable time that you have spent to write this review, and please do not hesitate to reach out if anything! Have a great day, Walter - Virtuagym Customer Success Department Replied March 2017 --- ### So much to offer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy using Virtuagym and so do my clients. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how much the software has to offer! I wanted a software that does it all to automate some of the work. They have scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges, etc. The customer service has been amazing! #### Cons Because it has so much to offer, it has been a bit overwhelming setting it up and learning. However they offer lots of training videos and 1-on-1 training, you just need to set time aside for that. #### Vendor response Hi There! Thanks for leaving such a wonderful review for Virtuagym! We are glad that you are enjoying our product to take of your scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges. It sounds like Virtuagym is taking care of some heavy lifting so that you can focus on making the world a healthier place! We work very diligently to give you the tools to do what you do best so I will pass your review along as it will provide our team with great encouragement to keep doing what they are doing. I know you mentioned that because it is a lot to learn a new software that you have felt overwhelmed. Nonetheless, we are happy to be here with you and for you every step of the way. Just reach out, we are just an email away at support@virtuagym.com ! Thank you, once again, for your kind words. Replied December 2018 --- ### Great to work with! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Overall exp. is good. Easy to use. Very clear. Only problem is with the changing of the length of the periods. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to work with. Good pricing. Shows a lot of information. Easy to do the invoicing to our members. #### Cons Only works with monthly payments. We want to use periods of 4 weeks (13 per year), but when I set this to 4 weeks, the system can only apply 4 week-periods from startdate. So no pro-rata rates are calculated. --- ### Easy tool to keep track of attendance on fitness classes. - Overall rating: 4/5 - Reviewer: Renan M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this tool to keep track of attendance of our members in the fitness classes. Despite of soem minor bugs, the tool is really useful. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This tool has some flexibility that allows the fitness schools to customize the experience of the members according to what is offered to them. #### Cons We still face often some minor bugs on the tool and sometimes the data is not correct unless we restart the app. #### Vendor response Hi Renan, Thank you so much for your rating. We really appreciate your feedback. It's great to read that you think our tool is really useful! About the minor bugs, we will keep trying to improve our system the best we can, so those bugs won't occur anymore in the future or can be easily solved! Let us know if we can help you with anything! Cheers the Virtuagym team Replied June 2021 --- ### A platform that doesn't care about the clients - Overall rating: 2/5 - Reviewer: Mariama t. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The features. On paper. They were everything we needed. #### Cons It bugs all the timethe support team stops communication overall They take us for crazy when we report some bugs though we have scree shots they just say 'oh but nobody else complained" they charge you more money automatically as soon as you reach 150 clients but when you arez under that number they say you need to email them to let them know (i guess the engineers didnt care about reverse automation). --- ### Great App!! - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Love it! Extremely happy I found Virtuagym #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Helps manage my clients, programs, and daily objectives with ease. Extremely easy to use and when a problem occurs it is fixed in timely manner. #### Cons Needs more exercises and variations of those exercises, wish on demand was cheaper or included with initial price #### Vendor response Hello Chris, Thank you for sharing your thoughts with us! We are currently working on improving the coach portion of our software and your suggestions of adding more exercises will be, of course, taken into consideration. Again, we thank you for taking the time to rate us, we are very appreciative of your kind words. Team Virtuagym Replied December 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/membership-management/virtuagym-profile/reviews/?page=2) --- Virtuagym Reviews, Pros and Cons - 2026 Software Advice