WellnessLiving Software


 

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management.

WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of their class time.

WellnessLiving features an online store, which enables users to list their courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise.

WellnessLiving features campaign management which enables businesses to send automated email and text campaign messages for targeting customer acquisition and retention.It also offers a mobile application for Android and iOS devices.

WellnwssLiving offers services on a monthly subscription basis that includes support via email, phone and through online demo videos and knowledge base.

 

WellnessLiving - Class registration
 
  • WellnessLiving - Class registration
    Class registration
  • WellnessLiving - Class scheduling
    Class scheduling
  • WellnessLiving - Reports
    Reports
  • WellnessLiving - Student profile
    Student profile
  • WellnessLiving - Student mobile app
    Student mobile app
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

60 Reviews of WellnessLiving

 

Start your review of WellnessLiving

Click to start
https://www.softwareadvice.com/club-management/wellnessliving-review/
Software Advice Reviews (2)
More Reviews (58)

Showing 1-2 of 2

Joseph from Musicologie
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great idea, not ready for release

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great looking interface, innovative marketing tools. While it's more expensive than Pike13, it isn't nearly as pricey as Mindbody.

Cons

First of all, I hope to edit this review and leave more positive comments as WL addresses problems. My business has about 500 clients and two locations. We've been trying a number of software solutions, including Mindbody and Pike13 in detail for almost a year. WL is by far the most buggy. I feel like a beta tester. One example: Clients can't enter their birthday on the iPhone custom enterprise app. If you make birthday required, as we did, the client can't get past the registration screen to book classes. This is a simple, small bug, should have been caught even before a beta but it has cost me real money. More bugs: Gift cards aren't getting sent out. The way room schedules are dealt with doesn't make any sense. Appointment requests show up randomly. If a client is registered at another WellnessLiving business it's difficult or impossible to log out of that business and into your business. Their support website is incomplete and doesn't reflect the current version of their software. Specifically this article: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/automatically-booking-assets/ and this article: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/cancelling-repeating-appointments/ show available options that do not actually exist in the software.

A deal breaker for some: It's almost unusable on mobile and there's no staff app. When I signed up they said the staff app would be released by end of 2017. Now they've said the BETA will be released "sometime in Q1". If I'm using their production software I don't want to know what their beta looks like.

The worst part is that I'm having to convince their support team that I'm even having issues. When I found the birthday bug on the app they sent me a video of an android phone with the birthday working and said "look! it works!" I had to send a video of my iPhone with the birthday not working before they finally said "Ohhhh, we get it, it's an iPhone bug".

It doesn't seem like they do any ongoing bug testing and it doesn't seem like their support staff knows all that much about the software. I've downloaded a screen capture app just so I can share my issues with WL with their support team.

So why am I still using it? It's got nice design, and some elements work really well with my business. I'm hopeful these problems are just issues with the software being relatively new and they'll address my concerns. I'm worried that these issues are systemic. Right now it's hard to trust them. I haven't even migrated the majority of my clients over because of these and other issues.

Review Source
 
 

Ben from Thriveworks
Specialty: Martial Arts
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Helps me keep my business on track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program has really reduced the number of no shows to classes with its automated reminders and online scheduling. Saves me a lot of time on the phone

Cons

little bit more than I really wanted to pay for this type of service, but what I've gotten out of it makes it more than worth it.

Review Source
 
 
 
Showing 1-20 of 58

Chris from MetroBody Health and Fitness

January 2018

January 2018

Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

Pros

Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

Cons

I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: January 2018

January 2018

 

Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

 

Deacon from YogaOne Santa Rosa
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

A software that is intuitive with a team who are dedicated to the success of your business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can run my business without needing a degree on computer science!

Pros

When I finally switched to Wellness Living in April of 2016, I¿d spent the previous 9 months agonizing about leaving MindBody Online. On one hand, my studio had 5-years of client data, and I was worried about the migration. Our staff was also familiar with the platform, and I was nervous about starting over with a new system. On the other hand, I was paying per month to run both studio locations, run they've engaged app and absorb their high credit card processing fees. To top it all off, we even needed to call into their technical support helpline to make minor changes to our schedule.
Although any type of data migration from one system to another is never 100% seamless, the switch from MBO to Wellness Living was made seamless by the absolute dedication from the WL team. From sales to support, Wellness Living was single minded in the success of my business. We also received incredible training for our staff - something that we didn¿t get from MBO.
In the end, we were up and fully running within 2 weeks. The functionality in the WL system is far easier to use (both studio & client facing), we¿ve had 0 outages, the cost of running WL are FAR less than many other systems and did I mention the WL team are fabulous?
It¿s time to run your business on a studio management software platform that is intuitive, cost effective and with a team behind it who are dedicated to the success and growth of your business.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: January 2018

January 2018

 

Hi Deacon! Thank you so much for taking the time to leave your kind review and for making the switch to WellnessLiving. We know that you and your staff are busier than most people can imagine, so spending tons of time learning a new software is the last thing that you have time for. At the same time, we also understand that having the best management solution for your studio can make all the difference in your day-to-day and long term success, so we always do everything we can to create the perfect software for you, while also making sure that you always understand exactly how to use it. Looking forward to growing more with you this year! Cheers.

 


January 2018

January 2018

Amazing company! Who knew you could actually ENJOY your studio software?!?!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to train staff on; clients like it; can quickly set things up without needing help; tons of functionality; constant innovation and new developments; support system where your suggestions for future functionality actually get implemented; responsive and knowledgable support team

Pros

I was scared to leave MBO because I felt like they owned me. My entire studio life was in their database! But it got to the point where my staff complained about the complexity, the students hated the interface, and I was spending time on support calls every single time I wanted to accomplish anything! After doing a demo, Wellness Living seemed too good to be true. But I took the leap because I had to do SOMETHING. And I am SO SO SO glad I did! They held my hand during the migration and got everything set up for me. They gave me training and made sure I was confident before heading out on my own. I started training my teachers on the software and what used to take hours I condensed into a 15 minute training! It was so easy to use! The interface was intuitive and everything was really easy to find. After I switched my clients actually remarked how much better they liked the new interface! I have now been with them a year and couldn't be happier. They are constantly innovating and listening to what their clients want. Their support team is responsive and amazing (even to the pain in the *** clients....I would know because I can be one of them when frustrated :) ). I spend much less time on software related things now than ever before, and I can focus on growing my business.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: January 2018

January 2018

 

Hey there! Thanks so much for taking the time to leave your review. At WellnessLiving, we know how important it is to your business that the data migration goes smoothly, so we are delighted to hear that you had such an awesome transition. Training employees with something brand new can be expensive and take a lot of time, which is why we have made our software as user friendly as possible for you. But that is enough about software, time to let you get back to growing your business!

 

Jason from The Music Loft LLC

December 2017

December 2017

The Worst I have ever dealt with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

The horrible customer service and financial mistake disaster.
Customers double charged over and over with no remorse or true willingness to help or make things right. We ended up finding out the glitch ourselves, not the support center which we had to spend countless hours on. The entire process over a six month period was the worst I had ever experienced in twenty years of retail/customer service experience. We were very lucky to survive with out loosing our entire customer base and going out of business. The amount of money they owe us is a joke and we still have not received a refund or any effort to truly make things right.
Do not try this product!

Review Source: Capterra
 

Sharon from The Music Loft

December 2017

December 2017

Huge revenue loss for our small business -don't consider this as an option!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is fairly easy to use. The customer support staff tries to help as much as they possibly can.

Cons

If you are exporting data from a previous software the import process is a mess. That is what cost our business a loss in less than a year! If you are paying for data to be imported then it should be done correctly. I am responsible for the billing and scheduling end of the business. I spent days fixing mistakes that the wellness living team could not figure out! Clients were continually billed twice, the projected revenue reports were always incorrect which created a large financial hardship and we lost clients because they did not trust us and our software to bill them correctly. After numerous e-mails to WL they said they would investigate the situation. It is now 6 months later and not a word. They asked my business partner to take down the negative review and they would compensate us. That does not come close to the revenue we lost. As of today, they have not responded to our request for reimbursement. I have a huge paper trail of mistakes and mishandling of funds from WL. I was hoping they would do the right thing. So far, nothing. Not owning up to your mistakes (as we all make them) is not a good business practice. Since we ended our relationship with WL our company went back to Mind Body and our projected revenue is accurate, our clients are thrilled and there are no mishandling of funds! Much better software.

Review Source: Capterra
 

Craig from Calgary Hot Yoga

December 2017

December 2017

It is easier to use and a great price, making the switch was one of the best decisions we've made.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I made the switch to WellnessLiving in Nov 2016 and we are so glad we did! We used Mindbody Online for over 6 years and found MBO to be very expensive and complicated to manage. We wanted something simpler at a good price.

After completing several online demonstrations of some other softwares, we were more than pleased with WellnessLiving.

After the switch, the WL team took time to train us, answer questions, and gave us as much time as we needed to be comfortable with the software before the transition. Transferring the data was probably the most stressful part of the process, but the team at WellnessLiving made it quick and painless. We did have 1 error after the transfer and they were quick to make the correction to the system. There was no extra work on our part!

Staff and clients were a little nervous about the transition, but once they got a chance to see and experience the new software, we have had nothing but compliments. Our online sales have jumped 60% - paying online is much quicker and more convenient! The support team has always been very helpful in quickly answering our questions and educating us. Over the course of a year we have seen WellnessLiving implement some amazing upgrades taking our feedback to heart. It is always evolving to serve our studio even better.

Switching software can be scary, but with a well managed software like WellnessLiving, it is easier to use and at a great price, making the switch was one of the best decisions we've made.

Cons

If we have to list a con, the one thing that comes to mind is sometimes the dialog box that confirms a task has been completed lingers a little longer than needed. The site can be a little slow during peak times, but has never been to a point where it's become an issue.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: December 2017

December 2017

 

Hi Craig! Thanks for leaving your review and making the switch to WellnessLiving. We know how nerve wracking the transition can seem, which is why our team is so determined to alleviate any related stress and make the process as smooth as possible. We are always here for you and working to make the system work exactly how you need, so be sure to submit any suggestions, or requests you have to us through the Support Center and we will review them right away as always. We could not be happier to hear that your experience over the past year has been so awesome and that you have experienced such incredible growth with us. Looking forward to another awesome year together in 2018!

 

Laura from The Music Loft
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Very poor experience. Lost a lot of revenue and clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The features are well thought out. The price point is good. The turn around time for support staff is acceptable.

Cons

Even though it is fairly easy to use, the experience overall was a financial disaster. Please read why. If you are starting from scratch this may work for you. If you are migrating data over from another software, it does not transfer correctly. The issue is they do not have the know how to fix the multiple migration problems. After 6 months of the system billing my customers multiple times on the same day, refunding money, running incorrect revenue reports, and not billing customers who were on contract we lost approximately in revenue. I finally figured out where the glitch in the system was. Not the team that developed it. They have not refunded any of our lost revenue. Very very disappointed with the product as a whole and the support team not being able to figure out thier own system. If you are starting from square one then this may prove to be a good program for you. I went back to MindBody software. It is clear, and always accurate.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: January 2018

January 2018

 

Hi Laura! Thank you so much for taking the time to provide your feedback. We are so sorry to hear that you experienced such prolonged frustrations.

Our migration team are deeply familiar with MindBody data transfers and are always focused on providing customers like you with the best possible transition experience, so we want to assure you that we take your ordeal to heart and as you know we are doing everything in our power to set things right for you.

 

Jonalyn from Bikram Yoga Tracy
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

I switched from MindBody and am now saving money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Coming from MindBody my 2 biggest fears about switching software were how my customers would take it, and all my client data coming over correctly. Well let me tell you my customers love it, and the migration was so simple. I was really hesitant to switch, but I'm really glad I did. I am now saving money per month because I no longer need to use Heal Code, Constant Contact, Perkville and am enjoying so many more benefits.

Cons

None, WL is constantly upgrading their offerings. I'd like to see a management app in the future, I wouldn't be surprised if they offered it soon. I haven't regretted making the switch at all!

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: December 2017

December 2017

 

Hey Jonalyn! Thank you so much for your awesome review. We know how scary changing your software can be, so we are so glad that you decided to make the switch to WellnessLiving, and even happier to hear that you and your clients are so satisfied. We would be nowhere without the suggestions of customers like you, which is why we are releasing our Staff app soon! Be sure to submit any of the brilliant suggestions you have to the Support Center. Our team will take a look and get started on them for you!

 

Ben from River Flow Yoga and Wellness

December 2017

December 2017

What we love most of all is their eagerness to listen to our feedback and develop the features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We were definitely nervous to make a switch from Mindbody. But after another rate hike on top of paying for three other services for perks, reporting, and website integration, we realized it was no longer the best fit for our yoga studio. We reached out to WellnessLiving for a demo, and they walked our entire staff through the software, showing us how everything was already packaged together. Not only that, it was more intuitive to use, had more features, was less expensive, and their merchant service would save us over 8% in payment processing!

We were sold.

The data migration occurred after our last night class, and we able to sign in our clients and accept payments through WellnessLiving the next morning. It seemed like their support team was on call specifically for our staff, providing prompt responses and resolutions to any minor problems that popped up. And this level of support continues to this day.

Since making the switch, we've slowly unlocked WellnessLiving's potential, bringing in more clients, adding more memberships, and improving the overall client experience. What we love most of all is their eagerness to listen to our feedback and develop the features our yoga studio needs to thrive.

Cons

From time to time we get minor issues with their automatic payment system that caused a few headaches for our clients, but it was never anything major, and the payments always made sense in the end. But WellnessLiving took our issues to heart and implemented a few bug fixes and features that hopefully resolve those issues from popping up in the future.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: December 2017

December 2017

 

Hi Ben! Thanks for taking the time to leave your review. At WellnessLiving, we know how overwhelming the search for the right software can be, so we are overjoyed to hear that you have found a loyal partner in us. We also know that your satisfaction goes beyond first impressions, and that is why our team is always responsive and focused on ensuring that everything works how you need, all of the time. We focus on the backend, while you focus on your business. Speaking of which, time for us to get back to saving you time and money!

 

Matt from COBRA Self Defense St Pete

December 2017

December 2017

Trust me. It's time to switch.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased control and reporting, more online sales and an easier management experience.

Pros


As a local small business that has been in operation for over 15 years, we were evolving with the needs of our clients. However, our member management software wasn't. We reached out to several software companies and after careful consideration we chose Wellness Living. After a year and a half I can confidently say it was the best decision we made for our business. The data transfer process was seamless and we received immediate assistance when we reached out to customer support (And still do).

From the online store to the scheduler and check in process we love every aspect of the software. We are more connected with our students through the built in rewards/review system and have generated more business with the automated emailer.

Since switching to Wellness Living we have added 2 more studios and the software has expanded with us. Trust me. It's time to switch.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: December 2017

December 2017

 

Hey Matt! Thanks for leaving your review and for spending the past year and a half with us. Our main goal at WellnessLiving is to help businesses like yours grow by focusing on your clients while we provide the tools that you need, so we are ecstatic to hear about the expansions you have been able to make with us. We are excited to continue to grow together, so keep your suggestions coming and we will keep building the best software possible!

 

Michael from The Athlete Lab

December 2017

December 2017

The best gym software on the market. Support, functionality, and price to value are unrivaled.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Systems: The ease of use, the customer/user experience, backend functionality, reporting functions, baked-in reports, WellnessLiving is exhaustive yet incredibly concise and simple to navigate.

People: However, writing code and designing a slick user interface, is only one part of the equation. What really matters, are the people behind the software. From our first consultation call to the ongoing support, even well beyond our onboarding, the WL team has proven to be a valuable ally. Their staff's attention to detail, prompt follow through or follow up, allows us to focus on driving the business, instead of messing with software configuration.

All in one methodology: We wanted a system that does not need (expensive) third-party software to be truly functional. In that regard, WL is unrivaled in that they allow us to run our CrossFit facility AND our Indoor Cycling Arena, both with asset booking, so we never oversell a class.

Price point: We compared all major, and some smaller providers, and when we added it all up, no other system could offer us what WL offers, while maintaining a competitive price point.

In summary: You have to find the best possible solution for your business. WL may very well be your ticket to have a back-office and front of the house ally, who allows you to manage your business. For us, after 10 years in business, we found the perfect solution!

Cons

None. There are some weaknesses, which we brought to WL's attention, and our suggestions have been taken into a development log. We have access to the log and can observe the progress toward a solution. It's rather slick.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: December 2017

December 2017

 

Hi Michael! Thanks so much for leaving your awesome review. At WellnessLiving, we know that customers like you need to be able to find everything you need in one place, whether you are booking assets, making a sale, reviewing reports, or anything else. That is why we work so hard to fulfill your every desire. We are so happy to hear that you have finally found a home with us and are proud to be your ally in business!

 

Jennifer from The Fitness Studio

December 2017

December 2017

While excited about the capabilities of the system, honestly, I was scared to transition.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Wellness Living incorporates all of the same functionality from my old system in an innovative, visual, intuitive way AND includes the functionality I had to pay extra for! I love the ease of managing schedules, adding clients, enrolling clients in classes and maintaining client information. The integrated rewards program and review process are fantastic. My staff required very little training because of the ease of use and visual nature of the system.

My clients also find the system as well as the app intuitive and easy to use. Booking classes is quick and straightforward and they can manage their own account data. They love the integrated rewards program.

Each Wellness Living team member I encounter always answers my questions and works diligently to resolve any issues I have. I love that pictures of the team are posted on the website . I like being able to put a face with a name when I speak with someone on the phone.

Since converting to Wellness Living I have cut costs, reduced the time spent maintaining the backend system, improved customer experience and increased the number of walk-in clients to classes. I am happy to be a Wellness Living Partner and highly recommend the Wellness Living Business Management Solution and the team. It has been over 6 months since I cut the cord from MindBody and I couldn't be happier with the Wellness Living business management system.

Cons

While there were some glitches in the move, I was supported by the On-Boarding support team through the migration and well after while we resolved issues. Every part of the transition and data migration was manageable. The support staff from On-Boarding calmed my fears -
he was with me from start to finish and personally made sure that any and all errors were immediately corrected.

Further, as I continue using Wellness Living, problem reports are addressed as a priority. Requests for enhancements are taken seriously and documented so that I can see the progress. If I have questions regarding functionality, I am never merely directed to documentation. A technical specialist often sends a video of the process along with a description of the process.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: December 2017

December 2017

 

Hi Jennifer! Thank you so much for your kind review and for deciding to switch to WellnessLiving. We know how intimidating the process of changing software can be, which is why our team works so hard to make that transition easy on you. We also put a lot into ensuring that everything you need to run a fitness studio like yours is available in the program, so we are delighted to hear that you, your staff, and your clients have found such success with our features after only six months. Cheers to a great first year together!

 


November 2017

November 2017

Superior customer service!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service is hands the best experience we've had

Pros

Customer friendly, easy to use interface, customizable interface, fantastic customer service, they take suggestions from customers on ways to imrpove and actually implement them.

Cons

Newer company so still working out kinks in new features, the migration process was chaotic for an established business hopefully this will improve as they grow

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: December 2017

December 2017

 

Hey there! Thanks for taking the time to leave your review and for your kind words about our support team. At WellnessLiving, we know how stressful even thinking about the migration process can be, which is why your satisfaction is our priority. We could not be happier to hear that we have delivered the best support experience that you have had and will do everything in our power to keep amazing you!

 

Andrea from One Massage

November 2017

November 2017

"Pissed off NO MORE!"I work hard & DEMAND that my software WORK HARDER! Saves me time=Higher PROFIT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

"Wellnessliving was HARD TO FIND!"
It took me 2 years of heartbreaking, sweat, tears and hours of my valuable time down. My friends called me an 'Appointment Booking Software ho', Haha LOL, sad but true. They begged me to cancel my Mindbody software because "We can't take your complaining, just break up already".

My friends know I am a power-user and extremely demanding software user. "Just pick ONE they would say. Well, which one? Mindbody, Massagebook, Vagaro, Schedulicity, Timetap, Vcita, Acuity Scheduling, Booker, Genbooks (take a breath)

I thought maybe I am just too demanding. However, I wasn't about to give up and I kept trying. I would subscribe to the next appointment scheduling software with high hopes (several I paid a few months subscription). I would set-up my schedule and my hopes would be dashed. It just didn't have EVERYTHING plus simplicity, plus reasonably priced, plus user-friendly and intuitive to learn. YES, I am demanding, I know :) Wellness living is a rare gem and hard to find even for the most determined researcher. 2 LONG years searching.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: November 2017

November 2017

 

Hi Andrea! Thank you so much for your review and for deciding to settle down with us. We know how arduous the search for the right management software can be, so we work hard to provide everything you need to run your business the way you want, without compromise. We are so glad that you found us and look forward to continuing to grow together!

 

Allison from ABSolute Pilates and Wellness Center

November 2017

November 2017

Love the software and updates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have been using it for 4 years and have seen nothing but positive growth in the software. I love the app.

Cons

There are bugs now and then and changes that can happen over night. You have to be ready to see improvements.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: November 2017

November 2017

 

Hey Allison! Thanks for leaving your review and for growing your business with WellnessLiving. We would be nowhere without devoted customers like you! That is why it is so important to us that everything always works exactly how you expect, so we are glad to hear that you appreciate all of our carefully made improvements. Cheers to another four years of growth together!

 

Frankie from Breathe Parkour
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Love the look and feel of the interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The rewards program and the user-friendly element for clients. We like the fact that a client can sign the waiver with their actual signature, digitally.

Cons

Their reports are a little lacking but they are working on it.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: November 2017

November 2017

 

Hi Frankie! At WellnessLiving, the user experience is paramount, so it is awesome to hear that you are enjoying our system and its features so far. We are always adding new features and improvements based on suggestions by customers like you; be sure to use the Support Center to let us know if there is anything specific that you would like to see in the Reports section and we will get on it!

 

Sherry from Fitness 4 Ever

November 2017

November 2017

The Idea of switching to a new software was paralyzing, but enough is enough, I could not take it an

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I felt like I was handcuffed to MindBody because all of my client and billing history for the past 4 years was in it. The idea of moving to a new system paralyzed me and I put if off several times. Then when my software company made a 60% price increase throughout the course of 1 year, and a total of 160% from when I started 4 years earlier, I was done. I contacted Wellness Living and they were able to transfer all of my client history and put it into my new Wellness Living account and I didn't lose any of those records. They worked with me to ensure all of my data was entered correctly and my system was running the way I wanted it to be and most importantly that I knew how to use the software. They have been responsive to any questions/concerns that I have had. Definitely glad I made the switch.

Cons

I would love a mobile app or if the software was more mobile friendly on the administration side. It is great for the customers though.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: November 2017

November 2017

 

Hey Sherry! Thank you for leaving your review and deciding to switch to WellnessLiving. We know how scary the migration process can seem at first, so it is awesome to hear that you have finally found your freedom with us.

As usual, your wish is our command: we will be releasing the WellnessLiving Staff App this year! December 2017 to to be exact. From the new app, you and your staff will be able to check clients into classes and appointments, book classes or appointments for your clients, reschedule/cancel their visits, look up their balances or remaining visits, take their payments and so much more! We are always working hard to improve the program based on our customer suggestions, so keep your ideas coming and we will keep building more for you!

 

Ned from JZT Dance and Yoga
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Having switched over from Mindbody, I couldn't be happier! Can't possibly rate Wellness high enough!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Very progressive in development.

Pros

The fact that it is almost half the price of Mindbody is really secondary to the time and aggravation saved.   The ease of use and the inherent intuitiveness of the platform has saved us countless man hours that would have otherwise been spent on the phone with Mindbody support.  My initial hesitation in switching was rooted in the loss of the Mindbody app which our clients are accustomed to using. Turns out that the Wellness app is better and much more user-friendly.  I have had nothing but rave reviews from each and every client who has transitioned over. My only regret is that I didn't do it sooner.     
 
Mindbody is antiquated and stuck in the mud.   Try to get a simple sensible change to Mindbody, impossible!  These guys, on the other hand, solicit feedback, want criticism, and work to improve the platform every day.   I have gotten more changes and upgrades from WL in one month than I got from Mindbody in three years.  Training new staff is now a breeze.  With Mindbody, every single out-of-the-norm issue that would arise would be handled with a series of work-arounds!   Nothing was simple, nothing was intuitive. Nothing!  The switch to Wellness has been more of a relief than anything else.  One or two clicks versus ten!  I no longer have to go to Florida to get a quart of milk.   
 

Cons

My initial concern was over customer support. They are growing at such a fast pace, the support sometimes took a hit. Turnaround for a response was slow. However, they quickly turned a negative into a positive as they now seemingly have their legs under them and are now extremely responsive. No on hold waits. If they need to call back, they do. Very smart in how they under-promise and over-deliver.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: November 2017

November 2017

 

Hey Ned! Thanks for taking the time to leave your review and all of your kind words. We know that the decision to switch to WellnessLiving is a big one, so we do everything we can to make the transition easy on you and your clients. That¿s also why our team is always working to provide you with even more value by constantly and consistently delivering the best services and support. We¿re delighted to hear that you¿ve had such an awesome beginning with us and will do our best to continue to exceed your expectations!

 

Lauren from Studio B Dance Center
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

The customer service team at Wellness Living has helped me every step of the way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have had the pleasure of working with Wellness Living for 12 months now and I could not be happier. Our account representative has been outstanding in helping me get set up. Every time we have had a question ( and believe me, there have been many) He is very quick to respond and makes sure our issue is solved in a very timely manner. Along with rep, the customer service team at Wellness has been exceptional as well. I am grateful for the team at Wellness Living and look forward to growing our business with them!

Cons

There have been a few updates that I would like to see happen, but have not yet been completed. However, I understand that WL has to make sure more urgent matters are taken care of first, it would be nice to know about the status of my requests.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: November 2017

November 2017

 

Hi Lauren! Thank you for your review and for choosing to spend this past year with us. We¿re so glad to hear that you¿ve had such great experiences so far! Our team is committed to giving you the best customer support experience possible, which is why they work so hard to keep you satisfied. We¿re always working to make the software work exactly how you and businesses like yours need, so keep your suggestions coming!

 

Beonca from Big Hearted Babes

November 2017

November 2017

We were paying an extra $1,000 to MindBody¿s partners for YEARS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our first yoga studio opened 16 years ago, so we had to use MB. Since then, we've expanded to three studios and finally decided enough was enough! We were tired of feeling like we're a number, waiting hours--sometimes days--for a call back from their customer support line; we were unimpressed with how slow their system ran and how every transaction required too many clicks resulting in a poor business-end user experience; we hated that their system was dependent on Java, a well-known insecure and archaic plug-in, which constantly needed to be updated in order for transactions to run properly; and we disliked that even as a loyal customer, our rates continued to increase year over year.

As soon as we switched, I was immediately impressed with all of WellnessLiving's integrated features. With Mindbody we paid an extra money per month for all of their extra partners including automated and email marketing, website widgets, customer engagement software and rewards program. WellnessLiving has everything all built in! I love that I can build a beautiful email template in Mailchimp and simply copy it over into WL to blast out to all of our clients. I also love that I can create and automate targeted emails to touch clients who haven't visited in three months and offer them a discount code to lure them back in (and help jog their memory that they want and need us in their lives!)

Cons

Switching software systems is no easy feat. I had a dedicated migration specialist who continued to listen to my requests and needs during this huge change. My team (including myself) has had plenty of questions along the way, and WL has not only been responsive to our needs and concerns, but they continue to make us feel like we're a valuable part of THEIR team. With change, there's bound to be a few bumps in the road, but any time an issue has arisen, WL have immediately taken quick action to resolve and promptly assuage our concerns. This type of customer service is what makes us feel like they are truly concerned about our overall experience. We've made a number of suggestions to help improve our experience with their system, and WL continues to listen to us to implement these improvements. Because their system is based off of what their customers want and need, we continue to see software improvements each month that help us attain what we need to make our business run efficiently and productively. It's empowering, as a client of WL, to feel like my concerns and suggestions are being not only heard, but actually implemented into their system. I am confident that we've made the right decision to switch over to WellnessLiving and am optimistic that they will be instrumental in our business growth!

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: November 2017

November 2017

 

Hey Maura!

Thanks so much for your review. We really appreciate you taking the time! At WellnessLiving, we do our very best to deliver everything you need conveniently, all in one place, so it¿s great to hear that you¿ve found what you¿ve been looking for with us while alleviating some of your stresses. And we know how stressful a new software can be, which is why our team is with you every step of the way and will always be available to you.

We hope to fulfill your every expectation!

 
 
Write a Review