WellnessLiving Software

Find out more:

FrontRunners 

Find out more:

About WellnessLiving

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management. WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of their class time. WellnessLiving features an online store, which enables users to list their courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise. WellnessLiving features campaign management which enables businesses to send automated email and text campa...

WellnessLiving Pricing

Basic: $59.00/month Advanced: $99.00/month Professional: $129.00/month Enterprise: Call us!

Starting price: 

$59.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Close

Image 1 of 5

Class registration

WellnessLiving User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 251 reviews

Matt

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

September 2021

Wellnessliving Review

Overall it has been great. There are little hiccups like with any software, but overall I've been very happy with the product.

Pros

I like the scheduling aspect of the software. It works well both for appointments and class management.

Cons

Some functions take many clicks and steps to complete which take time. It would be nice if they could allow you to submit with default values that are pre-populated which is currently not possible,

Reasons for choosing WellnessLiving

I choose WellnessLiving because it allowed us to do everything we needed to do.

Reasons for switching to WellnessLiving

Mindbody was having more and more issues and getting more and more expensive. We had been with Mindbody for many many years and I've never seen a company mess things up so badly over time.

Response from WellnessLiving Systems

Hey Matt, Thank you for your positive feedback! We're delighted that you like our scheduling interface, it's certainly an important feature for most businesses out there and we did our best to make it easy-to-use while also including the different customization options you need. We appreciate your feedback as we are a customer-centered company and we added a Community Forum as a place for businesses such as yourself to tell us what you think, and to suggest improvements on how we can continue to make our software better! We'd love to hear your thoughts on the forum as it's the best place to elaborate on what enhancements you'd like added and to make your voice heard. The big reason we're here today is because big companies like Mindbody haven't been addressing issues affecting their software and they haven't been listening to their customers, all while the price keeps going up! At WellnessLiving we listen, because your satisfaction is our top priority! Aiden P. (Customer Advocate)

Replied September 2021

Shawn

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

WL was the help we needed!

Pre-Covid we had just broken even for the first time since opening in 2017. MindBody online was not working for us. I finally made the decision to venture out. Nervously. I researched based on suggestions from other studios. After my first call with [SENSITIVE CONTENT] at WL I knew I was ready and NEEDED to make the switch. BEST DECISION WE EVER MADE! Front desk ran so much more smoothly, clients were able to sign up for classes in person and virtually easier. Auto draft payments were always processed right on time. If you're nervous about making the switch, do yourself a favor and just schedule a demo. You'll be ready after that.

Pros

The branded app! I loved that it was so simple for my students to find and sign up for classes. I loved that I could also sell products and memberships through the app.

Cons

I would have liked the ability to connect to Quickbooks. And I would have liked to have had the ability to pro-rate contracts sold online or through the app without me having to manually override it.

Reasons for switching to WellnessLiving

MindBody had become too expensive, customer service was awful, and the system was ALWAYS crashing.

Response from WellnessLiving Systems

Hey Shawn, We appreciate your review, it really means a lot to us! Naturally, we love talking about our custom branded app but it's just so great to hear how well it's worked out for you and your clients. At the end of the day it's all about the user experience, and we like to make things simple and easy so that your clients love using the app and keep coming through your door, be it in-person or virtually! You mentioned some great points with potential enhancements to the software and with those I can agree with you 100%. Importantly, we listen to feedback like this because we use it to help us determine what to add in our next updates. If there's one thing we'd like to distinguish us from our competitors, it's that we truly care about the businesses using our software. Be it in data migration, support, engineering, you name it - we're passionate about what we do and your satisfaction is always our highest priority. Thank you for choosing WellnessLiving! Tony M. (Customer Advocate)

Replied August 2021

Gary

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

fitness software

great

Pros

the customer support with Wellness Living is amazing. I've never had a bad experience with them in the 2 years that I have been using them.

Cons

it took me some time to learn the system, but honestly I think that's because I had my staff doing most of it and wasn't in it enough to get comfortable. That isn't that case any longer and it feels better every day I use it.

Response from WellnessLiving Systems

Hey Gary, Thank you for leaving a review! Our customer service reps are simply the best in the business. We know you're counting on our software to help run your business, and by extension you're counting on us to be there for you for help with any questions or concerns you'd like addressed promptly. When you call our support team, you can expect to hear a kind, patient and attentive human voice that'll listen to what you have to say and provide the best solutions. After all, they're experts at what they do! There's a lot to see and learn with every comprehensive software platform out there, but with WellnessLiving you'll get the personal touch that's with you every step of the way. Thank you for choosing WellnessLiving! Sarah M. (Customer Advocate)

Replied June 2021

Neely

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

December 2019

Great for Newbies; Not Recommended for Switching

I've been disappointed overall. I had high hopes that switching for MindBody to Wellness Living would be a cost and hassle savings for us. It's neither. While my bookkeeper declares it's saving us money, I know there are countless and invaluable hours of my time not logged that I spend trying to troubleshoot and navigate this software. Training is insufficient for both onboarding and staff follow-up. The importing service is incomplete and resulted in me losing 5 years of detailed sales and attendance data, plus hundreds of class and event descriptions.

Pros

The visual layout and function of this software is appealing and easy to read. The overall aesthetics are good. In our initial switch, the function for our clients to update their passwords was excellent and increased our initial participation. It is also fairly easy for new clients to use from our website.

Cons

It is full of bugs and programming shortcomings. Servers are slow. Staff App is buggy and often inoperable. Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating. At least once a day I encounter a major function that isn't working. Returning clients have difficulty updating log-ins, staff has trouble navigating the schedules and filters and limitations, notification settings are so convoluted that clients and staff get spammed with useless auto-emails they don't need.

Reasons for switching to WellnessLiving

MindBody is cumbersome, ticky, and increasingly unaffordable for small studios. I'd been with them for 5 years, experienced a 100% cost increase and a 100% frustration increase without getting a 100% increase in function. I had hoped Wellness Living would live up to their own hype as being a reasonable and less frustrating alternative to MindBody, but they did not. For any studio new to management software, Wellness Living would be fine. For anyone fully trained in MIndBody without a full-time admin person, I would not recommend switching.

Response from WellnessLiving Systems

Thank you Neely for your feedback. We are pleased to hear that you find the software intuitive and easy to use not only for yourself but for your clients as well. We are however incredibly sorry to hear that you have encountered difficulty with the platform. Your feedback is vital to our growth and mutual success. Our number one goal is to ensure that yourself, your staff, and your clients are all getting the most out of the WellnessLiving platform. Neely, a customer support team member will reach out to you shortly to see how they can help. Our support agents are knowledgeable WellnessLiving experts that can help you to optimize your business with our software. Please also refer to the knowledge base day or night for a quick and informative solution! Also, we now have a community forum for our customers to voice their concerns and suggest improvements. We would really appreciate hearing from you there! Tony M. (WellnessLiving Customer Advocate)

Replied January 2020

Richard

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

Wellness Living - Easy and Powerful

Besides all the great features of the Wellness Living software, the other over-the-top fabulous thing about switching to Wellness Living has been the way they take such great care of me. Wellness Living made it easy for me to switch to them. And, they provide an ongoing level of customer support that is really game-changing. I feel like they really care about my success. That is so refreshing in today's world.

Pros

For me, the biggest pros: - the system makes it so easy to communicate with my clients (yoga students), so it improves my overall customer service with my clients to a level I did not expect. - the Wellness Living system has improved communications between me as the yoga studio owner and my staff. Things like Tasks, Notes, Push notifications, and emails. - There are so many ways to configure things, it has helped our front desk check-in process considerably. - Clients are using our Wellness Living customer branded app at a level that is so helpful, it makes our lives easier.

Cons

I hope Wellness Living will continue to improve their Achieve app. This app can be so valuable for a yoga studio because everyone is getting so used to using apps now, and most apps having a similar way of navigating, so it can make it so new yoga teachers can learn how to do things with the ap very quickly, which will allow the yoga teacher to handle the check-in of a busy class more easily. Also, I hope Wellness Living increases their options for payment at the yoga studio front desk, as well as makes it more streamlined. My dream is that it is super simple for a yoga student to buy a water or rent a mat or towel, and we can charge them for it with just a few clicks or scans. The process for that works fine now, just every time saver is a big help in those 15 minutes before a yoga class starts and all the students are arriving.

Reasons for switching to WellnessLiving

At first I thought, Mindbody is getting so expensive, and their customer support is so disorganized, I want to try something else. And I thought "maybe it won't be as good, but if it's cheaper, at least I am saving money." Wellness Living has turned out to be less expensive and more importantly - BETTER. You might think, how can that be? I think the big thing is that Wellness Living is very focused on what they do - support yoga and fitness studios. And so I think they are able to operate with an efficiency that makes them a great value.

Response from WellnessLiving Systems

Hey Richard, Thanks for taking the time to write us this amazing review! We're glad WellnessLiving was able to make life a little easier for you and your clients. Our software is there to save you time and to help take the user experience to the next level. We appreciate your positive feedback and you can rest assured that we are always listening. All our decisions in the company are based on the input and consideration of businesses like you, which is why we'll continue to add the new features and improvements you're looking for. The last thing we would want is to become like some of our bigger competitors, where price hikes are the norm and your experience as a business is an afterthought. We know that our company's success depends on the success of the people using our software, and you can always depend on our Support Team to be there for you when you need it! Thanks again for the great review. Gregory G. (Customer Advocate)

Replied April 2021

Popular WellnessLiving Comparisons