WellnessLiving Software


 

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management.

WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of their class time.

WellnessLiving features an online store, which enables users to list their courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise.

WellnessLiving features campaign management which enables businesses to send automated email and text campaign messages for targeting customer acquisition and retention.It also offers a mobile application for Android and iOS devices.

WellnwssLiving offers services on a monthly subscription basis that includes support via email, phone and through online demo videos and knowledge base.

 

WellnessLiving - Class registration
 
  • WellnessLiving - Class registration
    Class registration
  • WellnessLiving - Class scheduling
    Class scheduling
  • WellnessLiving - Reports
    Reports
  • WellnessLiving - Student profile
    Student profile
  • WellnessLiving - Student mobile app
    Student mobile app
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

74 Reviews of WellnessLiving

 

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Software Advice Reviews (4)
More Reviews (70)

Showing 1-4 of 4

eric from Musicology School of Music LLC
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Over whelmed and understaffed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I signed up the first week of January, March 22 they told me it would be another month.

Pros

the product looked good but after 3 months of being pushed back to go live we decided to go a different direction for our 2 music schools

Cons

the on boarding staff never was upfront and honest on how long the process was going to be to switch from MB to WL.

Review Source
 
 

Heather from Joy Studio LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Using this software makes me feel like I'm a beta tester and loses me business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I haven't used any other online schedulers, so I can't compare. I've heard so many nightmare stories about MBO that I wanted to avoid using them, but now I'm feeling like I'll need to make the switch or try someone else as soon as my contract with WL is up.

Pros

The interface looked nice and it appeared to have good features at rates competitive to Mindbody Online.

Cons

The software is incredibly buggy. For example, I have the link for my group class schedule on my website, but when a client clicks on it, if they have already used Wellness Living at a previous studio in the past, then it may take them to the other studio's Wellness Living. I have no control over this on my end and no way of knowing when I'm losing business because someone tried to book with my studio and got redirected. I've been told that this bug was fixed, but it is still happening.

There are countless things like this—we call their tech support several times a week with similar bugs. Tech support is very friendly, but often difficult to get a hold of (presumably because everyone else is also calling them about bugs like this). When I do get a hold of them it is frequently difficult to get them to understand the problem. I've been told repeatedly that a bug is fixed, only to have the same thing happen the following week. Frequently these bugs are things like what I've described above—problems with basic functionality that seem like they should have been caught before a public release. I feel like I'm being sold a beta-quality product at a very high cost.

Review Source
 
 

Joseph from Musicologie
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great idea, not ready for release

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great looking interface, innovative marketing tools. While it's more expensive than Pike13, it isn't nearly as pricey as Mindbody.

Cons

First of all, I hope to edit this review and leave more positive comments as WL addresses problems. My business has about 500 clients and two locations. We've been trying a number of software solutions, including Mindbody and Pike13 in detail for almost a year. WL is by far the most buggy. I feel like a beta tester. One example: Clients can't enter their birthday on the iPhone custom enterprise app. If you make birthday required, as we did, the client can't get past the registration screen to book classes. This is a simple, small bug, should have been caught even before a beta but it has cost me real money. More bugs: Gift cards aren't getting sent out. The way room schedules are dealt with doesn't make any sense. Appointment requests show up randomly. If a client is registered at another WellnessLiving business it's difficult or impossible to log out of that business and into your business. Their support website is incomplete and doesn't reflect the current version of their software. Specifically this article: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/automatically-booking-assets/ and this article: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/cancelling-repeating-appointments/ show available options that do not actually exist in the software.

A deal breaker for some: It's almost unusable on mobile and there's no staff app. When I signed up they said the staff app would be released by end of 2017. Now they've said the BETA will be released "sometime in Q1". If I'm using their production software I don't want to know what their beta looks like.

The worst part is that I'm having to convince their support team that I'm even having issues. When I found the birthday bug on the app they sent me a video of an android phone with the birthday working and said "look! it works!" I had to send a video of my iPhone with the birthday not working before they finally said "Ohhhh, we get it, it's an iPhone bug".

It doesn't seem like they do any ongoing bug testing and it doesn't seem like their support staff knows all that much about the software. I've downloaded a screen capture app just so I can share my issues with WL with their support team.

So why am I still using it? It's got nice design, and some elements work really well with my business. I'm hopeful these problems are just issues with the software being relatively new and they'll address my concerns. I'm worried that these issues are systemic. Right now it's hard to trust them. I haven't even migrated the majority of my clients over because of these and other issues.

Review Source
 
 

Ben from Thriveworks
Specialty: Martial Arts
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Helps me keep my business on track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program has really reduced the number of no shows to classes with its automated reminders and online scheduling. Saves me a lot of time on the phone

Cons

little bit more than I really wanted to pay for this type of service, but what I've gotten out of it makes it more than worth it.

Review Source
 
 
 
Showing 1-20 of 70

Sandy from River Rock Yoga
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

I moved from MB to WL a few years ago and the transition very easy & have been very happy ever since

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

It was a great tool in helping to run my business!

Pros

Ease of use from the customer side. WL seems to be in-tune with the needs of a yoga studio; always open to suggestions and are continuously updating there systems to support the needs of my business. Tech support is amazing and always willing to help you to find a solution to any problem. I had to close my business this March and they were very supportive to my needs. I appreciate their ability to see the ups and downs of us small businesses. Great price for the value!

Cons

Reports can be a little tricky to navigate to try to get what it is I'm looking for but there is usually a way and with a call to tech support they guide me to create what it is I need.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: April 2018

April 2018

 

Hey Sandy! Thanks so much for leaving your review and for choosing WellnessLiving to run your small business. As something of a start-up ourselves, we know how chaotic the business world can be for smaller companies. That is why we do everything we can to offer the best support possible. We are so glad to hear that you have had such a great experience with us. Remember, we will always be here for you, no matter where you are in your business adventure. Keep in touch!

 

Paul from Paul Brown Boxfit

April 2018

April 2018

Relatively smooth transition from Mindbody to Wellinessliving all data was transferred completely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Support for all my issues were handled promptly and someone was always available when I needed to resolve an issue . Very user friendly and great referral program , easy intergration with my website . I am looking forward to working with Wellnessliving in setting up a online store for my business

Cons

It continually opens new windows when you change applications other than this I have no issues with the software

Review Source: Capterra
 

Tim from Allegro Music and Dance Academy

April 2018

April 2018

We have used 5 different systems in the last 20 years and Wellness Living is the best solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Wellness Living is very intuitive and easy to use. New employees can be easily trained and learn the system quickly.

Cons

The reporting is getting better but I would really like a report writer program that would allow me to create exactly what I need.

Review Source: Capterra
 

Jackie from E.M
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

AMAZING customer support!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WellnessLiving is way more intuitive than other systems and saved the company tons of money in monthly operating fees

Pros

I was contracted by a health and wellness spa to switch them over to WellnessLiving from MindBody, after switching over a fitness studio close by. It was early on in my experience with WellnessLiving and I couldn't have done it without their customer support. I called and emailed everyday and was always assisted by kind and patient employees, and my concerns were always a priority to them, even though I know they had plenty of clients to assist. They always made me feel valued and never stopped helping me until my problems were solved!

Cons

It is a lot of work to switch over operating systems and something that is very nerve-racking for business owners, however the value and money you will save is so worth the effort, and customer support does not stop until you have what you need or assure you they will work with the development team to get you what's needed!

Review Source: Capterra
 

Renee from Sacred Sol Healing

March 2018

March 2018

An amazing gift for me and my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The wellness team has been absolutely invaluable to me and my business, helped me navigate through so many tough spaces and has always been patient, kind and knowledgeable sending me videos and extras in order to ensure understanding and efficiency for my business! Couldn't ask for a better guide! thank you so much!
I like the ability to keep appointments,income, reminders events classes, services, clients efficient In one space.

Cons

When checking out a client through the store I would like do the option to book another appointment in that same space also I would really appreciate if this software included a place for dispersements/expense and I am waiting for the mobile/tablet compatibility

Review Source: Capterra
 

Nicole from Yoga Harmony Nashville

March 2018

March 2018

Such an incredible upgrade from the previous software I used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Pros

It does everything you need and want it to do without having to use and pay for a bunch of third party vendors.

Cons

Occasionally I find something, but when we let them know, they work on it. In other words, nothing bothers us for long.

Review Source: Capterra
 

Frankie from Breathe Parkour
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Constant Let Down

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I guess it looks pretty...

Pros

When we first chose to switch from MindBody to Wellness Living, it seemed this would be more user friendly for our clients. While this is the case in some instances, we are learning of more and more issues.

Cons

I was most unhappy with their customer service. Most of the time when I reach out, and I reach out often, I usually get a very standard answer. I often receive the wrong information or they are just vague in their response. They usually refer me to one of their horrible tutorials that are outdated or do not line up with what their system looks like. They ask me to replicate the issue, which is good. However, sometimes the issue is not something that can be replicated. Such as the formatting of an email that a client received. I just wanted to know how to fix it! But it led to a string of emails that led nowhere.
Their widgets are awful and inconsistent from one to the next. You think you are going to save money because you don't need thrid party applications such as Heel Code. But you will...
You can sort classes by location. But you cannot sort events and camps by location.
Sharing links on your website or social platforms. Don't even try! This is another inconstant thing.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: April 2018

April 2018

 

Hi Frankie. Thank you for taking the time to provide us with your feedback. We are deeply sorry to hear that you have been unsatisfied with your experience so far. While we take pride in our aesthetically pleasing user interface, it is certainly not meant to be the pinnacle of your experience. Our support team is always here to help. If you experience difficulties of any kind with the software, or with your experience with support, please let us know what is not working and how we can improve! We will create a support ticket for your suggestions so you can watch the progress for that issue in real time. Again, please contact your account representative with any of your frustrations and we will be sure to set it right.

 

Matthew from BPK Industries Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Awful - All attempts to fix by management have been lackluster and ineffective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None. Any perceived benefits from the clients side are MORE than eliminated by the fact that it forces a business owner to run blind.

Pros

We changed to this software from Mindbody because it was, at first glance, much more intuitive and easy to use from our clients perspective.

Cons

This software has completely put my business in the dark from an analytical standpoint. The reports are inconsistent, inaccurate, and unusable.

For example, originally, they had no way of separating cash based or accrual based accounting, nor did they realize why this would be important. After explaining to their management team why a business might need to know this, they added a filter to a single report that allowed to view only cash reporting. This filter means this is the only truly accurate report and all other data compared to it is useless.

Additionally, reports consistently return inconsistent data. A membership report run for a previous month will swing by 10-15% running the report from one day to the next, which should be impossible, as that month is ALREADY OVER and the data should be unchangeable.

Apart from the horrifying inaccuracies in the data, even if it were accurate it would be nearly unusable in any helpful, decision making way. There's no way to compare one set of data to previous sets without recording it externally and doing the number crunching yourself.

In an effort to extrapolate literally ANYTHING useful from this software, I've had to hire analytical accountants to manually sift through the available data, and create custom designed software, at great expense.

The decision to move to this software may have been the biggest mistake my company has made in 5+ years.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: March 2018

March 2018

 

Hi Matthew, I'm Lyndsay, one of the Customer Success Managers here at WellnessLiving. I'm really sorry to hear that you are having so many issues with your reporting. Please give us a call at 1 (888) 668-7728 and we'll get that straightened out for you in no time.

Once we get your reports working for you, maybe you'd like to invite our CEO, Len Fridman to visit your location while on his tour of WellnessLiving Studios in your area? Check it out:


----> https://youtu.be/j8QCFI39_WA


----> https://youtu.be/RrjD7a_2G1A


----> https://youtu.be/Zevo4_c9hhc

 

Katie from YogaSport
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Wellness Living is an effective and easy-to-use software that helps our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Necessary for a fitness business.

Pros

It is very user-friendly. For example, checking in clients, changing schedules, adding passes is so simple and easy to figure out.

Cons

The system is slow at times; for example refreshing pages take long at times. It is also difficult to run specific reports. Most reports are easy to run, but if you are looking for something specific, I usually have to call support.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: March 2018

March 2018

 

Hey Katie! Thank you so much for taking the time to leave your review. Ease-of-use is a major focus for our team at WellnessLiving because we know that you need to focus on what is most important: YogaSport. We are always improving our software and support based on customer feedback like yours, so be sure to let your account representative know about anything you would like to see improved in any way!

 

Stacie from Studio B.O.S.S., LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

It has been super easy to switch & the support has been amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There's so many! An integrated Review & Rewards system ( not included in other software systems available)
A much easier to use platform!
A custom App
EASE OF USE - Backend!!
Email integration
Retention system
I could go on and on!

Pros

In short - Two years of frustration and price increases with Mindbody!
After getting prices, Merchant Processing Comparisons as well as app comparisons I decided to move forward and make the switch! My Onboarding Specialist once again so patient and knowledgeable while he trained me and helped me understand how the process would work, what data would and would not migrate, the time frame we could do it in, etc. In the weeks that followed my training, before our GO LIVE date, he was quick to respond to questions I sent him and nothing was to simple or silly.

Rep was exceedingly patient with me during the Go Live while we worked to clean up the few things that were in the system from the migration from Mindbody. He showed me how to put the new Widgets on my Website. Which links to send my clients as well as how to formulate and send the email to my clients so that they could get their apps set up and logins created. I did wind up calling Wellness Living Support a few times that day about very minor things and has been invaluable! No question has been too dumb and she has walked me through everything!

In conclusion Migration was a BREEZE! I wish I had made the switch a LONG time ago! Support is AMAZING! I've never had this level of support with ANY business! Make the Switch! You won't regret it!

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: February 2018

February 2018

 

Hi Stacie! Thank you so much for taking the time to leave your awesome review. We at WellnessLiving know that switching to a new business management software can be tricky, so we are so glad to hear that you had such a painless transition. Additionally, our support team is singularly dedicated to the satisfaction of our clients, which is why they work so hard to ensure that everything is always as smooth and easy as possible for you. No matter what you are working on, we will always be here to help!

 

Carla from Vitality Fitness Calgary
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Customer support staff are very helpful in trying to help us through any issues we have had.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

Better communication with our members.

Pros

Some great features that we didn't have with our previous software. Looking forward on learning how we can utilize it even more to enhance our members experience. Great feedback on the ease of use for the app.

Cons

Some issues with certain features don't work within what we utilize in our business, ie class lists / sign in sheets. Luckily I learned to create a Excel Macro to simplify our process, but shared it with them for other users as it isn't common knowledge.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: February 2018

February 2018

 

Hi Carla! At WellnessLiving, we work hard to provide the best studio management software for you and your business, so it is great to hear that you have had such wonderful experiences with our team so far. Also, because we are dedicated to ensuring that customers like you are always able to use our software exactly how you need, our team is always implementing new features into the system based on customer feedback so that you never have to depend on complicated workarounds. Be sure to let our team know all of your awesome ideas so that we can help you run your business in the smoothest way possible, all from one place!

 

Kathleen from TygerKat Boxing & Fitness

January 2018

January 2018

Wellness Living is in my experience the best software out there for any type of fitness facility!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support
Pros

I love that Wellness Living is constantly taking feedback from their customers and making changes based on the customers business needs.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: February 2018

February 2018

 

Hi Kathleen! At WellnessLiving, we pride ourselves in constantly developing the best possible fitness studio management solution based on innovative suggestions from customers like you, so we could not be happier to hear that you are so pleased with your input in our software. We love hearing from you, so keep those suggestions coming!

 


January 2018

January 2018

Helps keep me on track and stay organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the automated reminders to my upcoming appointments which has helped decrease the amount of no shows and clients running late because they forgot about the appointment.

Cons

The price was a bit hard to come up with at first but we use the software so much that it's worth every penny!

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: January 2018

January 2018

 

Hey there! Thanks so much for leaving your review. At WellnessLiving, we put a special focus on helping customers like you keep your day-to-day organized with automated tools and communication options, so we are delighted to hear that you have had such a great experience. Be sure to ask your account representative about our new Partner Program to discover how you can cut your subscription costs down to nothing, just by talking about the software that you already use!

 

Chris from MetroBody Health and Fitness

January 2018

January 2018

Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

Pros

Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

Cons

I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: January 2018

January 2018

 

Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

 

Deacon from YogaOne Santa Rosa
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

A software that is intuitive with a team who are dedicated to the success of your business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support

I can run my business without needing a degree on computer science!

Pros

When I finally switched to Wellness Living in April of 2016, I'd spent the previous 9 months agonizing about leaving MindBody Online. On one hand, my studio had 5-years of client data, and I was worried about the migration. Our staff was also familiar with the platform, and I was nervous about starting over with a new system. On the other hand, I was paying per month to run both studio locations, run they've engaged app and absorb their high credit card processing fees. To top it all off, we even needed to call into their technical support helpline to make minor changes to our schedule.
Although any type of data migration from one system to another is never 100% seamless, the switch from MBO to Wellness Living was made seamless by the absolute dedication from the WL team. From sales to support, Wellness Living was single minded in the success of my business. We also received incredible training for our staff - something that we didn't get from MBO.
In the end, we were up and fully running within 2 weeks. The functionality in the WL system is far easier to use (both studio ' client facing), we've had 0 outages, the cost of running WL are FAR less than many other systems and did I mention the WL team are fabulous?
It's time to run your business on a studio management software platform that is intuitive, cost effective and with a team behind it who are dedicated to the success and growth of your business.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: January 2018

January 2018

 

Hi Deacon! Thank you so much for taking the time to leave your kind review and for making the switch to WellnessLiving. We know that you and your staff are busier than most people can imagine, so spending tons of time learning a new software is the last thing that you have time for. At the same time, we also understand that having the best management solution for your studio can make all the difference in your day-to-day and long term success, so we always do everything we can to create the perfect software for you, while also making sure that you always understand exactly how to use it. Looking forward to growing more with you this year! Cheers.

 


January 2018

January 2018

Amazing company! Who knew you could actually ENJOY your studio software?!?!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Support

Easy to train staff on; clients like it; can quickly set things up without needing help; tons of functionality; constant innovation and new developments; support system where your suggestions for future functionality actually get implemented; responsive and knowledgable support team

Pros

I was scared to leave MBO because I felt like they owned me. My entire studio life was in their database! But it got to the point where my staff complained about the complexity, the students hated the interface, and I was spending time on support calls every single time I wanted to accomplish anything! After doing a demo, Wellness Living seemed too good to be true. But I took the leap because I had to do SOMETHING. And I am SO SO SO glad I did! They held my hand during the migration and got everything set up for me. They gave me training and made sure I was confident before heading out on my own. I started training my teachers on the software and what used to take hours I condensed into a 15 minute training! It was so easy to use! The interface was intuitive and everything was really easy to find. After I switched my clients actually remarked how much better they liked the new interface! I have now been with them a year and couldn't be happier. They are constantly innovating and listening to what their clients want. Their support team is responsive and amazing (even to the pain in the *** clients....I would know because I can be one of them when frustrated :) ). I spend much less time on software related things now than ever before, and I can focus on growing my business.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: January 2018

January 2018

 

Hey there! Thanks so much for taking the time to leave your review. At WellnessLiving, we know how important it is to your business that the data migration goes smoothly, so we are delighted to hear that you had such an awesome transition. Training employees with something brand new can be expensive and take a lot of time, which is why we have made our software as user friendly as possible for you. But that is enough about software, time to let you get back to growing your business!

 

Jason from The Music Loft LLC

December 2017

December 2017

The Worst I have ever dealt with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

The horrible customer service and financial mistake disaster.
Customers double charged over and over with no remorse or true willingness to help or make things right. We ended up finding out the glitch ourselves, not the support center which we had to spend countless hours on. The entire process over a six month period was the worst I had ever experienced in twenty years of retail/customer service experience. We were very lucky to survive with out loosing our entire customer base and going out of business. The amount of money they owe us is a joke and we still have not received a refund or any effort to truly make things right.
Do not try this product!

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: April 2018

April 2018

 

Hi Jason! We appreciate the feedback you and your teammates have provided. From Laura's original feedback, our team has worked hard to put preventative measures in place for future data migrations. It is our utmost priority to provide a seamless Onboarding experience, and so, missing the mark with your business is something we took very seriously and have ensured it will not recur for future migrations.

 

Sharon from The Music Loft

December 2017

December 2017

Huge revenue loss for our small business -don't consider this as an option!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is fairly easy to use. The customer support staff tries to help as much as they possibly can.

Cons

If you are exporting data from a previous software the import process is a mess. That is what cost our business a loss in less than a year! If you are paying for data to be imported then it should be done correctly. I am responsible for the billing and scheduling end of the business. I spent days fixing mistakes that the wellness living team could not figure out! Clients were continually billed twice, the projected revenue reports were always incorrect which created a large financial hardship and we lost clients because they did not trust us and our software to bill them correctly. After numerous e-mails to WL they said they would investigate the situation. It is now 6 months later and not a word. They asked my business partner to take down the negative review and they would compensate us. That does not come close to the revenue we lost. As of today, they have not responded to our request for reimbursement. I have a huge paper trail of mistakes and mishandling of funds from WL. I was hoping they would do the right thing. So far, nothing. Not owning up to your mistakes (as we all make them) is not a good business practice. Since we ended our relationship with WL our company went back to Mind Body and our projected revenue is accurate, our clients are thrilled and there are no mishandling of funds! Much better software.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: April 2018

April 2018

 

Hi Sharon! We appreciate the feedback you and your teammates have provided. From Laura's original feedback, our team has worked hard to put preventative measures in place for future data migrations. It is our utmost priority to provide a seamless Onboarding experience, and so, missing the mark with your business is something we took very seriously and have ensured it will not recur for future migrations.

 

Craig from Calgary Hot Yoga

December 2017

December 2017

It is easier to use and a great price, making the switch was one of the best decisions we've made.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I made the switch to WellnessLiving in Nov 2016 and we are so glad we did! We used Mindbody Online for over 6 years and found MBO to be very expensive and complicated to manage. We wanted something simpler at a good price.

After completing several online demonstrations of some other softwares, we were more than pleased with WellnessLiving.

After the switch, the WL team took time to train us, answer questions, and gave us as much time as we needed to be comfortable with the software before the transition. Transferring the data was probably the most stressful part of the process, but the team at WellnessLiving made it quick and painless. We did have 1 error after the transfer and they were quick to make the correction to the system. There was no extra work on our part!

Staff and clients were a little nervous about the transition, but once they got a chance to see and experience the new software, we have had nothing but compliments. Our online sales have jumped 60% - paying online is much quicker and more convenient! The support team has always been very helpful in quickly answering our questions and educating us. Over the course of a year we have seen WellnessLiving implement some amazing upgrades taking our feedback to heart. It is always evolving to serve our studio even better.

Switching software can be scary, but with a well managed software like WellnessLiving, it is easier to use and at a great price, making the switch was one of the best decisions we've made.

Cons

If we have to list a con, the one thing that comes to mind is sometimes the dialog box that confirms a task has been completed lingers a little longer than needed. The site can be a little slow during peak times, but has never been to a point where it's become an issue.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: December 2017

December 2017

 

Hi Craig! Thanks for leaving your review and making the switch to WellnessLiving. We know how nerve wracking the transition can seem, which is why our team is so determined to alleviate any related stress and make the process as smooth as possible. We are always here for you and working to make the system work exactly how you need, so be sure to submit any suggestions, or requests you have to us through the Support Center and we will review them right away as always. We could not be happier to hear that your experience over the past year has been so awesome and that you have experienced such incredible growth with us. Looking forward to another awesome year together in 2018!

 

Laura from The Music Loft
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Very poor experience. Lost a lot of revenue and clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The features are well thought out. The price point is good. The turn around time for support staff is acceptable.

Cons

Even though it is fairly easy to use, the experience overall was a financial disaster. Please read why. If you are starting from scratch this may work for you. If you are migrating data over from another software, it does not transfer correctly. The issue is they do not have the know how to fix the multiple migration problems. After 6 months of the system billing my customers multiple times on the same day, refunding money, running incorrect revenue reports, and not billing customers who were on contract we lost approximately in revenue. I finally figured out where the glitch in the system was. Not the team that developed it. They have not refunded any of our lost revenue. Very very disappointed with the product as a whole and the support team not being able to figure out thier own system. If you are starting from square one then this may prove to be a good program for you. I went back to MindBody software. It is clear, and always accurate.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: January 2018

January 2018

 

Hi Laura! Thank you so much for taking the time to provide your feedback. We are so sorry to hear that you experienced such prolonged frustrations.

Our migration team are deeply familiar with MindBody data transfers and are always focused on providing customers like you with the best possible transition experience, so we want to assure you that we take your ordeal to heart and as you know we are doing everything in our power to set things right for you.

 
 
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