WellnessLiving software


91 reviews(4.5/5)
91 reviews(4.5/5)

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management.

WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of their class time.

WellnessLiving features an online store, which enables users to list their courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise.

WellnessLiving features campaign management which enables businesses to send automated email and text campaign messages for targeting customer acquisition and retention.It also offers a mobile application for Android and iOS devices.

WellnwssLiving offers services on a monthly subscription basis that includes support via email, phone and through online demo videos and knowledge base.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

91 Reviews of WellnessLiving

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  • Sheila from Indian Springs Academy of Music

    Number of employees: 11-50 employees

    August 2018

    THE best place to manage your Music School!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Hands down the best thing about Wellness Living is the people who work there. I could never say enough good things about my trainer!! She went over and above to ensure that I was transferred accurately from my previous company - including giving up her Saturday morning to spend 5 hours on the phone with me. She worked to be sure all accounts were in order, organize the store, update settings, showed me where to find specific reports, etc. She made sure all bases were covered as I started. The owners are equally professional and committed to their business, staff and clients. GREAT company!!!

    Pros

    I love the ease of use! Compared to my previous software, there are far fewer steps to execute normal tasks. The design and functional clarity gave me a lot of confidence right away. No business software could actually fall under the heading "Set it and forget it!" but this comes the closest!

    Cons

    I can't say there is anything I like the least. It does everything I need it to do easily and clearly. Perhaps the one thing I would add would be the ability to extend sessions by dragging them down to the next 15min - otherwise I really appreciate all that it does.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    August 2018

    Hi Sheila! Thank you so much for taking the time to leave your awesome review. At WellnessLiving, we understand that business owners like you need to be able to focus on your clients and that your software should take up as little time as possible. That is why we work so hard to provide you with as much freedom as possible by offering the simplest tools for the most complex tasks. We are also perfectionists and understand how scary it is to use MindBody for years, then entrust another company to transfer all your data. We pride ourselves in being there for you every step of the way, so we are glad to hear that your training experience was so smooth. Let our Support Team know about any suggestions you have to improve WellnessLiving and we will start implementing them. Our entire team is singularly dedicated to ensuring that you have the best software and the best service that you could ever imagine, so we will always do everything in our power to offer you whatever you need.

  • Sarah from SkyPole Fitness

    Number of employees: 2-10 employees

    August 2018

    My first studio and I'm soooo glad I went with Wellness Living!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ok first off, I just opened a Pole Fitness Studio, SkyPoleFitness.com and from the DAY I started my contract with WellnessLiving they have been so helpful. I used to work for a studio and we had MindBody but they were just WAY to expensive for all the same features WL has.

    This is my first studio as an owner, and I probably ask way more questions to the WL staff than I should but let me tell you, they are so responsive and helpful. They send these personalized videos to answer my questions instead of just some typed up response (I'm very visual).

    Cons

    There are some features they are lacking on but that's with every software company...no one company will be perfect but they have all the features that matter! Plus they are constantly improving. I can't be any happier with my decision to go with them.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    September 2018

    Hey Sarah! Thanks for leaving your review and for choosing WellnessLiving for your first studio. We are proud to be a part of your business! Our team is always happy to help and we love hearing from you, so be sure to always let us know whenever you need assistance with anything and we will keep providing everything we can to help you. Additionally, get in touch with us any time you think of a feature that you would like to see in WellnessLiving. We have built our software on suggestions like yours, so keep them coming!

  • Christine from Implus

    Number of employees: 1 employee

    August 2018

    Finally a alternative to Mindbody

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The interface is completely user friendly!! Click, click, click and you’ve set up a class, a schedule, a teacher, a client. No multiple deep menus, a dashboard that is extremely well organized, no zombie classes hiding six menus down. It’s just SIMPLE to use and still has everything you need! I trialed and looked at 6 options. Hands down this is the best option both cost and user wise. The amount of time I’ve saved managing my software has given me time to grow my business and focus on more important things!!!

    Cons

    The full site isn’t optimized for mobile. Other than that, I haven’t had any glitches. This is so much better than Mindbody.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    August 2018

    Hey Christine! Thanks for your awesome review and for choosing to make the switch to WellnessLiving. We understand that studio owners like you need to focus on providing the best services to your clients, so we are very happy to hear that you have found your experience with us so smooth and simple. We do everything we can to offer customers like you the most functional solution possible for your business, which is why we are always improving based on suggestions like yours. Be sure to let our Support Team know about the improvements you would like to see, and you will be able to watch our progress in the Support Center as we start building them right away!

  • Joanne from Turbo Studio

    July 2018

    User friendly, incredible customer service, every function you need.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fuss free, not crashing on a weekly basis or causing my clients headaches.

    Pros

    It's intuitive. I have everything I need in the software and it's working properly every day without 'issues' that prevent myself or my clients from booking. I cannot speak highly enough of the customer service, I reckon those guys are answering my emails in their sleep they are so quick to respond. If you're on a competing site do yourself a favour and move across. I had a slight last minute panic attack because the whole migration was massive and the thought of my clients being inconvenienced stressed me. Best thing I've done for my business was move to them. Not one regret.

    Cons

    I've only been using the software for a few months now but having used a competitors product for several years I knew what I would be looking for in both good and bad. This has every function I used prior and it's far easier to navigate. So in short, I actually haven't found any cons yet!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    July 2018

    Hi Joanne! Thank you for leaving such a kind review. We are so glad that we have been able to help ease your worries and support your business these last few months. Our entire team at WellnessLiving is singularly dedicated to customers like you, so it is great to hear that you have had such a pleasant experience and have finally found a software that works so well for you! We hope that we can continue to exceed your expectations in the future.

  • Mila from Reform Pilates Studios

    July 2018

    Really happy about the switch. I've been using WL for three years now and I'm super satisfied with it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer care really cares! They are very responsive and really solve your problem. Also the transition from the old software was smooth and easy

    Cons

    The new backhand app is amazing although it needs some improvement to speed up its use. Sometimes it requires quite a few clicks

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    July 2018

    Hey Mila! Thanks so much for taking the time to leave your review. At WellnessLiving, we know that the best software solution must serve your business exactly how you need so that you can focus on serving your clients, not working around software issues. That is why our team is so dedicated to providing you with the best service and solution possible. Be sure to always let us know exactly what types of improvements you would like to see in our software and our apps and we will start building them for you right away. You can even watch our progress from the Support Center! Looking forward to another awesome three years together.

  • Josh from www.trainbetter.org

    July 2018

    I've been a customer for several years after using a competitor prior. Very happy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple to use but not short on features. Every time I have a question, customer service handles it quickly and happily. Very good staff. Tons of features I never use but they don't get in the way of it operating the way I want to utilize it.

    Cons

    I honestly have no complaints. The biggest problem I've had is when they update things and I might have to figure out a new menu. It's never truly been a challenge and their service has always helped with it. Not truly a con.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    July 2018

    Hi Josh! Thank you for leaving your kind review and allowing us to serve you these past years. We always do our best to make WellnessLiving an easy-to-use software that offers complex options to users like you, so we are quite glad to hear that you have found such a simple solution with us. Looking forward to another several years of working together to help provide your community with the best fitness advice and training!

  • Heather from CORE Buckhead

    July 2018

    Excellent Customer Service that is Always Available to Assist us

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use and pretty user friendly for staff and clients. Since the staff app came out a few months ago our staff is much happier with the ease of checking and maintaining their schedules. There have been a few hiccups (see below), but each time I am able to reach Ry with Customer Service who goes above and beyond to resolve the issue. If he is unable to come up with a resolution, due to a software/engineering issue rather than his ability, he escalates it to the engineering team to resolve the issue or provide more explanation. I appreciate the fact that he also keeps me updated on a regular basis as to the ETA and progress on the resolution.

    Cons

    Although the software is easy to use, I wish the reports had more filter options especially in regards to financial detail reports and memberships. We have had some hiccups with our clients that have ongoing appointments. Some of the clients that have had the same ongoing appointment for a couple of years have had their ongoing appointment renewal skipped on a random week. It usually happens with several clients at the same time and we have clients that arrive for an appointment that is not on the books and that another client was booked into. (some ongoing clients cancel every so often so at first glance we assume that is the reason they are not on the schedule). When this first happened three months ago I was given a general email response and verbal response by two different customer service agents that we have to manually make those appointments; and it is nearly impossible to anticipate one ongoing appointment missing with almost 170 ongoing appointments each week. I spent many hours double checking our schedule weeks in advance to try and prevent another issue.
    The second time the ongoing appointment error happened I dealt directly with Ry who took a look at it and could see there was an issue. He tried to come up with a resolution, but ultimately this was a software glitch and he submitted it to engineering.

    Despite some issues here and there, the customer support team has been helpful in trying to fix issues and submit feature requests for engineering to develop.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    July 2018

    Hey Heather! Thanks so much for leaving your review and helping to make WellnessLiving even better. We would never have been able to build our software without comments and suggestions from customers like you, so keep them coming and we will keep doing everything in our power to provide you with the best solution for your business. Be sure to let us know all your thoughts on the Elevate Staff App, too!

  • Rickey from Rescueyoga

    Number of employees: 11-50 employees

    July 2018

    Moved from Mindbody with the promise of a better solution at a cheaper price.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None I'm switching back to Mindbody.

    Pros

    Nothing about this software is easy. It takes too many pages to complete even the smallest transaction.

    Cons

    To do any transaction takes many pages and clicks. The reports are worthless. They have no concept of what a business needs to reconcile accounts or to help with payroll. Although it is less expensive than Mindbody it cost us more time to process anything, which cost us more money.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • John from 90+ Cycling

    Number of employees: 1 employee

    June 2018

    Customer support is great. Easy system to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    So easy to use. Customers like it better then Mindbody. Very user friendly. Intuitive system to figure out. This was a worth while move from Mindbody!

    Cons

    Some admin features a limited, but Wellness seems to respond well to feedback and either helps with solutions or creates a fix. Just wish more could be done faster.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    June 2018

    Hi John! Thanks for taking the time to leave your review. Our main goal at WellnessLiving is to make sure that businesses like yours have a simple, fast, and effective software solution for running every part of your day. To offer that to you, we know that we can never stop improving, so keep your suggestions coming and our ever-growing staff of brilliant developers will keep implementing them as quickly as possible. We are so happy to hear that you have had such a great experience with us since making the switch and will keep working to make that experience better for you every single day!

  • Mario Fernando from KMC Martial Arts INC

    Number of employees: 1 employee

    June 2018

    Wonderful, stress-free and empowering! Wellness Living made growing our new business achievable!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was a great way to keep our clients, classes and products organized. We were able to group and analyze our clients, and their needs in order to improve our marketing and help grow our business. It was easy to use, intuitive and straightforward. It did not require a great deal of training time, allowing us to focus on our clients and creating lasting relationships with them, instead of doing administrative work. We were able to establish a professional online experience/presence and give clients more confidence. We appreciated being able to store some of the most vital and important information about our business in one central spot that was accessible with the touch of a button. Clients were able to recommend us to others and ultimately Wellness Living helped us to grow our client base. We would highly recommend the software to anyone in the fitness industry.

    Pros

    The ease of use and customizable options make it personal and accessible for a variety of users, regardless of technical knowledge. It is a great resource for small or large businesses. Very intuitive and straightforward. We enjoyed how quick it was to set-up new clients, products and create a welcoming online experience and presence for our business. Online tech support was extremely helpful and there were no interruptions to our service for software updates or glitches. it was very reliable and a great tool to pull reports. The data reports were easy to pull and did not require time-consuming filtering and clean-up. Tracking a client's activity was easy and clear. The pre-set tools and rules for each component of the software were logical and easy to change and modify when needed. Overall it was superior to other CRMs and a pleasure to use. Our clients enjoyed being able to leave reviews and recommendations about their experiences.

    Cons

    As a small business, it would have been much easier to be able to link the payment processing mechanism to Square or Dream payments. We were looking forward to the reporting capabilities of Wellness Living to help us track our revenue and without having the ability to sync with these, it created a lot of manual data-entry work. This flexibility is very important for businesses that are just beginning and not in a position to pay costly monthly fees for moneris, interac or bank machines. We felt that though it was a competitive rate for this type of software, it was a large investment for us and we wished that we could have taken full advantage of all of these functions.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    June 2018

    Hey Mario Fernando! Thank you so much for leaving such an awesome review. We have worked to make WellnessLiving the most intuitive and easy-to-use software solution available to businesses like yours, so we are glad to hear that you and your staff are so satisfied with our interface, support, and reliability. We also know that some integrations are very important to you, so we are always working to add more. Be sure to let our team know about the specific programs that you would like to see integrated and we will start looking at them right away. WellnessLiving has been built on these types of suggestions from customers like you, so we love hearing them! Thanks again for taking the time to leave your review!

  • Amity from Carolina Barre & Core

    Number of employees: 11-50 employees

    June 2018

    Honestly, the customer service is what got me. Their executive has been a life saver to me!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I don't have to use Mindbody anymore! The customer service and integration team are awesome.

    Pros

    I love how it's visually appealing and how it double checks you to make sure that you WANT to do something before it lets you do it.

    Cons

    I don't like when you have 1 client with 2 IDs and sometimes you can find them or if you do you can't merge them.

    I don't like using the texting system because the recipient can't respond. I was exciting about texting a whole class but wondered why no one confirmed.... then realized that they couldn't.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    June 2018

    Hey Amity! Thanks so much for leaving your review. At WellnessLiving, we are all about offering the best possible customer service to clients like you, which is why we are always listening to everything you have to say. Let our team know about any specific improvements that you would like to see implemented and we will certainly do everything in our power to understand what your requirements are and bring them into fruition . You can watch our progress on your suggestions in our support center, too. Let us know how we can be even better for you!

  • Ian from Thrive Hot Yoga

    June 2018

    We are so happy to have converted to Wellness Living from Mind Body Online after 10 years of use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use. Great reporting features. Great automated marketing features. Love the custom app we just started with too!

    Cons

    So far it's been overall very good. No complaints. The transition from Mind Body to Wellness Living took about a month or so of learning curve, but Wellness Living makes it as painless as possible and provides tons of support.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    June 2018

    Hi Ian! Thank you for leaving your review and for choosing WellnessLiving. We know that after 10 years of dedication, switching to a brand new software must be extremely stressful, so we do everything we can to ensure that you only experience the benefits of that process. We are quite pleased to hear that your transition was so painless and that you are getting such great use out of our features. Keep in touch and let us know if there is anything you ever need. Cheers!

  • John from Avalon School of Music, Orlando School of Music, East Orlando School of Music, Oviedo School of Musi

    June 2018

    From the time we contacted WL they were very responsive and have proved continuous great support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Works great!

    Pros

    Easy to use, all data was brought over from Mindbody Online, so we didn't have to do any of the heavy lifting... They are always interested in improving the software and have been very responsive whenever we come up with a new need.

    Cons

    Some features affecting our business were missing, but they have been rapidly adding. Automatic re-billing of failed CC or ACH transactions. 24 hour support not available yet

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    June 2018

    Hi John! Thank you for your awesome review and for making the switch to WellnessLiving. Our team is obsessed with offering the most complete and intuitive all-in-one solution for businesses like yours to keep your workflow organized and your clients satisfied. That is why we put so much effort into building all of the features that you want or need, no matter how simple or complex they may be. We know how tough it is to manage multiple locations, with WellnessLiving you will now have complete visibility so you can open up your 5th, 6th and 7th locations. Our software would be nothing without the innovative suggestions of customers like you, so keep your ideas coming!

  • Jennifer from Bent Yoga

    Number of employees: 2-10 employees

    June 2018

    Very intuitive; easy to train staff to use it correctly; has all functionality I could ask for

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Was able to delegate a lot of my responsibilities to other staff members because the software was very easy to use

    Pros

    - Ease of use
    - Well thought out functionality (everytime I am like "I wish it could...." I find that it already does!
    - Constant updates and added functionality
    - Helpful support staff

    Cons

    - Sometimes support doesn't answer the phone right away (they will return your call or email within hours, but sometimes I need to talk to someone RIGHT THEN)
    - Sometimes new features are released before completely bug-free (but they fix things as soon as it is brought up)

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    June 2018

    Hey Jennifer! Thanks so much for taking the time to leave us such a kind review. We know that businesses like yours require a software solution that allows you to run every part of your business from one place. That is why we are so focused on giving you every option that you could want or need, all in one solution. With so many new customers joining the WellnessLiving family, we have been working hard to expand our support team, as well. More brilliant, kind, and well-trained new agents are joining us every day. Thanks again for your review and we look forward to growing together!

  • AYANNA from PEDICURE & SHOES 2 GO DAY SPA

    June 2018

    My experience is great so far.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about the software is being able to have my memberships handled every month. I like having a system to input my customers information and the email they receive.

    Cons

    What I like least about the software is not being able to add services by multiple people to one bill.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    June 2018

    Hi Ayanna! Thank you for leaving your review and for choosing WellnessLiving. Your convenience and satisfaction are our priorities, so we are ecstatic to hear that you are enjoying your experience with us. If there is ever anything you want to see improved or added to the system, be sure to let our team know as we are all about you, the customer. We have already began looking into you request to add services performed by multiple people to one bill. We really appreciate your feedback and thanks for helping us build WellnessLiving!

  • Amy from Haven Yoga Studio

    June 2018

    Sina was amazing, kind, patient, thorough and continues to be a source of support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Wellness Living has been amazing for our business, everything we needed it to be - easy to navigate, supportive to our business needs, and frankly fun to use.

    THANK YOU!!!

    Cons

    Price - only because we are small. Even still, we make what we spend and our monthly revenue has increased since we started using it!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    June 2018

    Hey Amy! Thanks for leaving such a kind review. We do our best to offer the perfect software solution to businesses like yours, so we are delighted to hear that you have had such an awesome experience with WellnessLiving! Be sure to check out our Partner Program to find out how you can turn your love for our software into a discount on your subscription fees by referencing new users. Cheers!

  • Nathania from SoulPlay Yoga

    June 2018

    WellnessLiving is awesome! Switched from another software 2 months ago and am so glad I did.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that it's an all-in-one solution for scheduling, appointment booking, staff scheduling, payroll processing, reporting, etc. The team is very responsive and support is wonderful - if you ever have a question, they answer promptly and do their best to help.
    With the onboarding team, is hands down the most helpful, responsive, kindest and most patient rep I've ever had the pleasure of working with across many companies in many industries. He made a really stressful transition much less stressful and virtually held my anxious hand the whole way :) I highly recommend him (if you have the option) and would choose to work with him again in a heartbeat!

    Cons

    It is missing some features that I use a lot in my business, but the WL team adds our requests to their development schedule, so that's a plus. It can be slow to load sometimes, and the Staff app isn't (yet) as robust or clear as I'd like it to be but...that's just growing pains!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    June 2018

    Hi Nathania! Thank you so much for taking the time to leave your review. At WellnessLiving, we know how intimidating the transition to a brand new software can be, which is why our team is so focused on keeping everything as simple as possible for you. We could not be happier to work with you and look forward to continuing to growing together!

  • Salil from Urban Evolution

    Number of employees: 11-50 employees

    June 2018

    Cheaper than Mindbody, definitely not better. It WAS getting better all the time, but now it's getting WORSE. Hoping for major improvements, but based on recent experience, not very hopeful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Cheaper than Mindbody. Still not cheap. Adequate user interface (again, better than Mindbody). But no responsive design (why not?!) after 3 years. Sloooooow. But cheaper than Mindbody. I'm updating this review because a potential deal-breaker (their waiver / self-registration system) (we've been asking for changes for 2+ years) seems to be coming to some sort of resolution / development tasks seem to finally be happening. If protection from liability / a decent waiver system is important to you, I suggest holding off until these changes have been implemented. To give you some idea of how drastically broken the system is currently: -A parent cannot sigh a waiver for a child that exists on the parent's account / has a "child" relationship! That is to say, you are prevented from signing a waiver on behalf of a child. This makes absolutely no sense to me, and whoever designed this needs to be taken out back behind the shed. -The waiver an adult signs will not cover any children or minors, and does not list them! -The registration process itself is broken and requires multiple steps, a separate login, and many many many clicks across different areas of an application that new users are entirely unfamiliar with. By my count, 3 "steps" in the initial client profile creation process, then a separate login, then two more clicks to navigate to the right area, then adding additional family members one at a time, with a save in between each child profile. We've had to create our own instructions for new clients on how to do this, we frequently just do it for them, we've even created our own registration app that would accomplish this in a far more streamlined way. Obviously, these are big liability issues for any business that uses them. In addition, after repeated attempts to contact and discuss issues with their core functionality--location / filters not working properly, refund credits on a parent's account unavailable for children to use, and much more--stuff that was previously working fine, but is suddenly NOT, I'm forced to downgrade my review from 3 stars to 2 stars. I see no improvements, and major risks to our business with continued use of this platform.

    Pros

    Initially very responsive to feature requests, bug fixes, etc. Real humans you'll get to know on their support team. Very knowledgeable about their own product. They clearly care about their product and its perception.

    Cons

    They frequently do not understand how their product is used in the real world. Over emphasis on things like rewards programs and their partner program, which are slightly half-baked / not very feature rich / not useful for everyone. Far less responsive than they were when we first signed on, and bugs take a great while longer to get fixed. I'm currently tracking 75 bugs and 120+ feature requests on their support page that I or my staff have submitted over the last 3 years. Be prepared to hear a ton about "other clients not needing it" if you ask for a feature that is important to your business which they disagree with.

    Self-registration / waiver system is utterly broken...but maybe there's hope there yet. If protection from liability isn't a concern for your business, then never mind. If it is, read on.

    UPDATE 9/19/2018: They are less responsive than ever, and their QE process is actively breaking the platform. They debut software rollouts with new "features" that break basic functionality, but don't address longstanding issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sandy from River Rock Yoga

    Number of employees: 2-10 employees

    April 2018

    I moved from MB to WL a few years ago and the transition very easy & have been very happy ever since

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was a great tool in helping to run my business!

    Pros

    Ease of use from the customer side. WL seems to be in-tune with the needs of a yoga studio; always open to suggestions and are continuously updating there systems to support the needs of my business. Tech support is amazing and always willing to help you to find a solution to any problem. I had to close my business this March and they were very supportive to my needs. I appreciate their ability to see the ups and downs of us small businesses. Great price for the value!

    Cons

    Reports can be a little tricky to navigate to try to get what it is I'm looking for but there is usually a way and with a call to tech support they guide me to create what it is I need.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    April 2018

    Hey Sandy! Thanks so much for leaving your review and for choosing WellnessLiving to run your small business. As something of a start-up ourselves, we know how chaotic the business world can be for smaller companies. That is why we do everything we can to offer the best support possible. We are so glad to hear that you have had such a great experience with us. Remember, we will always be here for you, no matter where you are in your business adventure. Keep in touch!

  • Paul from Paul Brown Boxfit

    April 2018

    Relatively smooth transition from Mindbody to Wellinessliving all data was transferred completely

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Support for all my issues were handled promptly and someone was always available when I needed to resolve an issue . Very user friendly and great referral program , easy intergration with my website . I am looking forward to working with Wellnessliving in setting up a online store for my business

    Cons

    It continually opens new windows when you change applications other than this I have no issues with the software

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: WellnessLiving Systems, WellnessLiving Systems

    April 2018

    Hey Paul! Thanks so much for leaving your review and for making the switch to WellnessLiving. Our support and development teams spend all day, every day focused on making our system as easy-to-use and functional as possible for customers like you, so we are happy to hear that you have had such a great experience with us and our widgets. We are excited to help you get started with your online store! There is so much that you can bring to your customers with our deeply customizable purchase options, products, categories, discount codes, and much more. Of course, if you ever have any difficulties setting up your store, or if you would simply like to learn more, feel free to contact your account representative to find out more!

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