About Zen Planner

Zen Planner is a member management software for gyms, affiliate gyms, martial arts schools, MMA schools and fitness studios. It includes integrated payment processing and automated billing, a self-service kiosk iPad app, both a member app and staff app for Android and iOS devices, scheduling, automations, workout tracking, belt and skill tracking, site templates and more.

Zen Planner's pricing is based off the number of active members and includes payment processing, and there are no contracts or startup fees. New customers have access to one-on-one training sessions with an onboarding coach who will help train them and implement the software for their gym. An in-house customer success team is available by phone and email.


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Supported Operating System(s):

Web browser (OS agnostic)

213 Reviews of Zen Planner

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(127)

127

4 stars

(54)

54

3 stars

(17)

17

2 stars

(7)

7

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 213 results

May 2019

Mike from TFW Providence, LLC.

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Cheaper, better, friendlier

I love their service and how much they've helped me. I would like the ACH only option for memberships though!

Pros

The customer service and ease of use, especially that everything you would essentially need is included with ZenPlanner, unlike MindBody or Triib. It's also cheaper because of PaySimple's merchant integration and I don't think most fitness businesses need the add ons that MindBody has and that you would pay for. I think being a good business owner, setting clearly defined roles and tasks for employees, and making sure they do them will lead to more sales than a email/text bot from MindBody.

Cons

I think the client facing side of signing up for memberships could be a little easier, for instance: you can't have a ACH only membership option, you do need an iPad or computer of which to then use ZenPlanner's Front Desk for, but I do know ZenPlanner is teaming up with PaySimple to possibly release a device to use instead of an iPad or computer.

Response from Zen Planner

Replied May 2019

Thanks Paul! We appreciate your feedback and kind words.

February 2020

Jen from Verde Valley Brazilian Jiu Jitsu Martial and Movement Arts

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2020

Customer support is outstanding

I'd give it a B- on a grading scale. The customer support is outstanding but any time you want to go beyond just keeping track of how many students you have, things become way too complicated.

Pros

Customer support really is top notch. The on boarding team is fantastic and truly went out of their way to ensure we had every available resource for success. Any little quirky issue or question we have is answered quickly and professionally by the customer support team. They are fantastic.

Cons

The basics are great but it seems to go from "ok to use" to "I have absolutely no idea what to do here" the minute any complication arises. There does not need to be a "staff user" and a "kiosk mode" on the Ipads, it confuses everyone and wastes a lot of time. Converting reports to pdf feature should be a breeze, but doesn't convert the entire report and is useless. It should have a much easier pos system as well. No real way for instructors to leave notes for students, why not? Never use the mass email or text because its just too complicated-these things can be fixed if they gave it some attention.

Reasons for Choosing Zen Planner

Because they harassed us relentlessly and were so annoying we wouldn't even consider them. Didn't have too many options at first.

Response from Zen Planner

Replied February 2020

Thanks, Jen, we'll pass your good words on to our customer support team!

May 2020

Richard from Seichou Karate

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

May 2020

Poor Tech Support during COVID-19 Crisis

Up until the COVID-19 crisis, we were big fans of ZP. However, since the crisis began their Tech Support team has been dismissive and unhelpful. This comes at a particularly bad time for us because we are building a new website and our web designer needed to have a phone conversation with a "live" staff member. ZP has refused to do so, which leaves us in a very had position because our designer could easily make technical errors that will cost us a lot of money to fix in the future. When we consider that, prior to the COVID-19 crisis, we had almost always been able to get through to ZP’s Tech Support within 2 days, we can only assume that the company is now experiencing significant internal difficulties. We don't have an answer to that question because ZP has not offered any explanation as to why its Tech Support has plummeted. For this reason, we are currently considering switching to a ZP competitor. Finally, like many in the fitness industry, ZP might be going through a tough time right now. If they had simply been candid with us, we might have been willing to overlook this situation as an aberration. As it stands, however, they don't seem to care that they've left us in a bad situation and their is no ed in sight.

Pros

Zen Planner is intuitive and easy to navigate. Prior to the COVID-19 crisis, it's Tech Support staff were professional, knowledgeable, friendly and available by phone from Monday to Friday. We were generally able to get through to Tech Support within 2 days.

Cons

Before COVID-19, we probably called ZP's Tech Support once or twice a week. beginning on or about March 16, 2020 it became impossible to reach Tech Support. We're currently encountering the following Tech Support experience challenges from ZP: (1) We have a question or problem and call ZP Tech Support. We wait on hold for 10 or 15 minutes. A recorded message instructs us to leave a voice message and ZP will call us back. (2) ZP does not call us back. (3) We email ZP with our request, but ZP’s email response is never fast enough to be of use. Then, when we finally get an email answer, it is often unresponsive.

March 2020

Maribel from Further Fitness

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2020

Keeps me organized

I'm not the most organized person and doing all admin, billing as well a coaching my clients, Zen Planner helps to keep the back end of my business organized and running smoothly. The automations are great if they're set up correctly. Their customer support is amazing!! Not much waiting time and my issues are always resolved. When I started, they're pricing was pretty competitive. Although, they've gotten much pricier over the past year.

Pros

Having automated billing, emails and scheduling. Being able to pull billing reports at a moment's notice to see where my finances are is a plus.

Cons

Having so many options for reports and automations. It can be very confusing at times and sometimes having two steps to accomplish a task isn't clear.

Reasons for Choosing Zen Planner

The price, automations and their customer support.

Response from Zen Planner

Replied July 2020

Thank you, Maribel!

November 2019

Brian from Thrive Fit

Company Size: 2-10 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Great Fitness Specific Software

Love it. Never going to leave them.

Pros

Cost for sure, ease of use, the user experience for client is also very simple.

Cons

I can't say there are any other "cons" - If i'm being nit picky they could give a bit more time towards automatic PDF invoices. Some of their invoicing procedures don't have a simple suer experience.

Response from Zen Planner

Replied November 2019

Thank you so much for the review Brian, we really appreciate it!