Zen Planner Software

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FrontRunners 2021

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About Zen Planner

Zen Planner is a member management software for gyms, affiliate gyms, martial arts schools, MMA schools and fitness studios. It includes integrated payment processing and automated billing, a self-service kiosk iPad app, both a member app and staff app for Android and iOS devices, scheduling, automations, workout tracking, belt and skill tracking, site templates and more. Zen Planner's pricing is based off the number of active members and includes payment processing, and there are no contracts or startup fees. New customers have access to one-on-one training sessions with an onboarding coach who will help train them and implement the software for their gym. An in-house customer success team is available by phone and email. ...

Zen Planner Pricing

15-day free trial, no credit card required. Up to 50 members: $117/month-to-month Up to 100 memb

Starting price: 

$117.00 per month

Free trial: 

Available

Free version: 

Not Available

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Zen Planner User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 230 reviews

User Profile

Jody

Cardinal Golf Club

Verified reviewer

Company size: 201-500 employees

Industry: Sports

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Customer support

5

Functionality

5

Reviewed February 2019

Very Helpful Customer Service!!!

Zen Planner software has enabled our company to introduce a program to our customers in a seamless fashion. Their customer service was vital in helping us with this process.

Pros

The software is very slick and versatile!

Cons

There was a lot to learn that I wasn't familiar with.

Response from Zen Planner

Happy to hear it - thanks Jody!

Replied February 2019

Itzak

Shao Long, LLC

Verified reviewer

Company size: 1 employee

Industry: Sports

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Customer support

5

Functionality

5

Reviewed May 2021

Perfect for managing a martial arts studio

I was really impressed on how well they understand how martial art schools work. The software takes into account everything you need to keep your school running - from scheduling out classes students reserve for, to taking payments and setting up merchant accounts, to desk check-in software, to students having their own portal to track their membership and status. Customer support was very helpful during the onboarding.

Pros

You can tell this software was designed for martial artists. One of my favorite things you can do is designate belt rankings to students, and design your system in a way that when a student is ready to test for the next belt, whether its the amount of time they've been training with the studio, to achieving certain skills required, Zen Planner notifies you and helps you plan belt testing. I loved that they recognize how important it is for martial art schools to know where students rank. I was able to plan out all my belts, what skills are required and minimum of time with the school they need to have to test. Most gym software don't recognize all the small nuances that martial art schools need to track where their students stand.

Cons

The apps for desk login can be a little buggie sometimes and require an update or reset the iPad to get the software to work.

Reasons for choosing Zen Planner

Zen Planner was designed for martial arts schools, not your typical gym. There are a lot of things we need to track that most gyms don't need to track, whether its belt rankings, to skills, to testing. Their pricing was also much more fair than other software like Mindbody.

Response from Daxko

Thank you so much for your review. We are proud to empower and serve martial arts communities around the globe.

Replied May 2021

Liz

Houston Sword Sports

Verified reviewer

Company size: 2-10 employees

Industry: Sports

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Value for money

4

Customer support

4

Functionality

5

Reviewed December 2020

Used it for three years - feature rich but hard to use

We switched from Mindbody to Zenplanner and used it for three years. Zenplanner is chock full of features (other than membership discounts, as mentioned above), but it's so full of features that it becomes clunky and hard to use. I could do just about anything from my admin account, but my fellow coaches who spent less time in it had a harder time working with it. Customers also struggled a lot. We have now switched to Upper Hand, and while it has fewer features and the reports aren't as good, our customers are actually booking their own classes instead of making me do it.

Pros

I was the primary account administrator, and I could fix just about anything retroactively. Once you really know your way around, it's got almost everything you could think to want. There are a lot of customization options for emails you can send your customers, and it was easy to check which emails an individual had opened. The reports were great. Best reporting I've seen, and it's pretty much the only thing I'll miss. Support was good - very responsive, with multiple ways to contact them. I also appreciated the discounts they gave businesses at the start of the COVID shutdowns.

Cons

The software was very difficult for customers to use, so much that about half of our parents (and a couple of our coaches) just wanted me to do everything for them. Doing so on my end was time-consuming. Zenplanner offers some options to integrate with our existing website, but it didn't work in every circumstance. What customers could do from our primary domain was pretty limited, and it wasn't easy to switch back and forth between our site and the ZP site. Zenplanner does not offer automatically-applied membership discounts, so we had to have customers use offer codes. Membership discounts (such as on retail or private lessons) are pretty standard in fitness businesses and not having that option was a major pain. There was no way to easily see which coaches had availability at which times.

Reasons for switching to Zen Planner

Mindbody raised rates while reducing features. Mindbody was even harder for our customers to use.

Logan

Tongass Fitness

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

4

Reviewed July 2021

Customer service is THE best

Once you learn how to use the system, it's easy to charge people and view membership history. There are so many financial tools available and that side can get a little confusing (like narrowing down your quarterly taxes is a bit of a hassle). I have yet to find a product with better customer support. They always answer promptly and always have a solution.

Pros

This software makes it easy to track membership history, but the BEST thing about Zen Planner is their customer service. They're friendly, they answer fast and they ALWAYS know how to fix an issue.

Cons

Zen Planner is quite an advanced system, so it is easy to get lost. Luckily, the customer service is always there to save you (except for holidays and off-hours of course). The app sometimes crashes. It could use an update.

Response from Daxko

Thanks so much for leaving your review, Logan! We appreciate the feedback and having you in the Zen Planner community.

Replied July 2021

Teagan

The Hockey Hut

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Customer support

5

Functionality

5

Reviewed October 2019

Finally Found the Right System

This software has made this much more simple and allowed us to enhance our customers experience in our facility!

Pros

-Set up was detailed step by step process and had video reviews that our staff could go back to -Customer service is the best that we have seen -Hotline always has a person you can talk to (have answered every question we have had and has taught us how to solve the problem should it ever come up again) - Hotline is available 7am-7pm -Email (you can send a detailed email and have it answered within one business day) - Our on-boarding assistant fallowed up with us after a month to make sure everything was running - Has easy quick reporting - Great schedule (imbeds into website so you do not have to leave company page) -Great point of sale (imbeds into website so you do not have to leave company page) - Mobil app is simple for customers and makes scheduling simple

Cons

online mobil site cannot work with out cookies which most smart phones automatically disable so we needed to send out an email with instructions on how to enable them

Reasons for choosing Zen Planner

Zen planner had everything that we need and everything that we were ready to sacrifice thinking that no software system would have.

Reasons for switching to Zen Planner

We just got away from using a software system that told us they could do everything that we told them we needed and did not, when we needed help to figure out how to fix problems they could only be reached via email and gave us run around answers, and finally when we addressed that we did not like that we were not happy that they were not able to do what they originally told us they could they yelled at us telling us we needed to change our business to fit them. We are so happy to now be using Zen who has gone above and beyond to make sure their system fits exactly what our business needs. Their customer service is top notch! Everyone of their members is friendly and helpful!

Response from Zen Planner

Thank you for the review, Teagan! We're glad you've found the right system for your business!

Replied October 2019

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