ZENOTI

RATING:

4.4

(1123)

About ZENOTI

Zenoti is a cloud­-based business solution used by spas, salons, med spas, yoga, and fitness studios of all sizes. Business features include appointment scheduling, billing, marketing, inventory, payroll, and configurable reports all in a centralized database that delivers a consistent, unified experience across multiple locations. Customers can access touchless technology such as online booking, self-check-in, digital forms, and queue manager, all designed to elevate the experience, reduce wait times, and eliminate unnecessary touch. Mobile POS moves the Point-of-Sale experience to the service chair and empowers employees with access to everything at the touch of a button on their personal mobile device, including revising invoices and taking payments...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ZENOTI Pricing

For accurate pricing, contact Zenoti directly.

Starting price: 

$200.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Appointment Book
Slide 1 of 6

ZENOTI Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for ZENOTI

1 - 5 of 1,121 Reviews

User Profile

Caren

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Switching from Mindbody to Zenoti

The experience with the Zenoti team, specifically our Onboarding Specialist, was exceptional. My team felt very supported and while there were some hiccups during the implementation process, there was never panic or stress that an issue would not be resolved. We felt really comfortable and happy with the overall experience. We're looking forward to utilizing Zenoti to its fullest.

PROS

The client interface for booking class and purchasing a membership is a wonderful experience, I find it to be much more straightforward and there are a lot of customizable options. I also find Zenoti's integration with Zoom and Shopify create a better client experience and we're just starting to see the benefits.

CONS

With any software, when you switch from using one to the other, there will always be some things that are missed. But the team at Zenoti has been very accommodating and helpful with finding alternative solutions or even raising opportunities for some of those features that we would want to see. It is a bit of a learning curve and the number of reports available are a lot and overwhelming. So it will take time to understand and learn the ropes.

Reasons for switching to ZENOTI

We found that Mindbody's software was getting more expensive as they acquired more third-party companies, their support team became less and less supportive, Mindbody required clients to have a Mindbody Login - which created a lot of confusion for our clients who could no longer use our App, and when we requested support, their support staff would send us to a web page that didn't end up helping our client or us to troubleshoot. So essentially, our subscription kept increasing, but the software and support were creating more stress and anxiety for our business operations and leaving us with unhappy clients that we couldn't help.

Vendor Response

Thanks for reviewing us on Capterra Caren! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Replied October 2021

Anonymous

10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2019

Great CRM for wellness studios

PROS

This tool is tailored made for the wellness studio space, making it a stand out against every other CRM out there. We've tried to fit Dynamics into our weight-loss stores and it just didn't do the trick. Zenoti is easy for a "non-techy" to use right out of the box. POS or appointment scheduling is a breeze.

CONS

The marketing automation is not quite up to "modern" standards. Although this is getting better, it is just not a great email/text tool for lead pursuit funnels. The email templates are pretty basic.

Reason for choosing ZENOTI

Zenoti is the clear choice for wellness studios.

Allen

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Zenoti review

PROS

Zenoti stands out as a very feature-rich platform and was the ideal choice for our plastic surgery and medical spa practice. It offers a great blend of modern features seen at spas and traditional EMR functionality. [sensitive content hidden]l were truly exceptional in assisting us with the setup of Zenoti. Their responsiveness and assistance at every stage of the process were invaluable. Additionally, their flexibility in scheduling virtual meetings outside of regular business hours was greatly appreciated.

CONS

It currently lacks electronic prescription submission capability; I've been informed that this feature is being developed. Given the extensive range of features, setting up Zenoti requires considerable time and effort. Fortunately, our implementation team guided us through the transition from our previous EMR and scheduling system.

Melissa

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2024

Horrible service and EXPENSIVE

PROS

I like the customizable forms, but they take forever to build and Zenoti implementation team will charge you for helping build them. Not user friendly for small business owners.

CONS

As the manager of our med spa, I'd like to address some concerns regarding our experience with Zenoti. We've found it frustrating that certain features that should enhance platform usability come at an additional cost. Specifically, the lack of automatic notifications for low credits in email marketing has been particularly infuriating. Recently, after utilizing Zenoti for 1.5 years, we began utilizing the marketing tools, only to find ourselves inadvertently exceeding our email capacity for May 2024. While we understand the need to pay for marketing emails, it's disappointing that hitting our cap also impacts essential functions like emailing receipts, without prior warning from Zenoti. Furthermore, the response from Zenoti support was less than satisfactory, offering to add 7500 emails for an additional $200 instead of acknowledging the lack of notification. This feels unreasonable given our already substantial monthly investment in the platform, which includes charges for text messages and photo management. As a small business, I manage the backend operations alone, making efficient support crucial. Unfortunately, Zenoti's customer service primarily relies on AI responses, resulting in lengthy wait times and a lack of personalized attention. Additionally, despite our investment, we've yet to receive proactive outreach from Zenoti regarding our experience or feedback on their app. In conclusion, while Zenoti offers valuable features, the lack of proactive support and additional charges for essential functionalities detract from its overall utility and value for our business. As a manager overseeing operations at our med spa, it's important to provide a comprehensive assessment of our experience with Zenoti. In addition to the frustrations outlined earlier, it's become apparent that Zenoti's business model prioritizes larger clients, often at the expense of smaller businesses like ours. Their approach, which seems geared towards extracting additional fees for basic functionalities, suggests a profit-driven ethos that neglects the needs of smaller enterprises. This money-centric strategy, coupled with a lack of personalized support for smaller clients, reinforces the impression that Zenoti is primarily concerned with maximizing revenue rather than fostering mutually beneficial partnerships. Given these observations, I would caution fellow small business owners to carefully consider whether Zenoti aligns with their operational and financial needs. In our experience, the platform's shortcomings and profit-focused mentality make it less suitable for businesses of our scale. Therefore, I would advise small business owners to explore alternative solutions that prioritize user experience and support tailored to their specific requirements.

Reason for choosing ZENOTI

Seemed to have the best customer service, but boy were they wrong!

Reasons for switching to ZENOTI

Shore's capabilities were too basic for our growing company.

Vendor Response

Hi Melissa, thank you for taking the time to review Zenoti. We regret to hear the utilization of our platform, particularly the marketing tools and customer support, have not met your expectations or needs as a small business owner. We strive to provide exceptional software and support to all of our customers, and it's clear from your review that we fell short in delivering that to you. Our team has taken immediate steps to address this issue, by adding additional credits to ensure continuity of your services for the rest of the month. While we understand this action does not undo the inconvenience and frustration you experienced, please know we are committed to supporting your needs. A member of our team will be reaching out to learn more about the problems you experienced and offer personalized support to reach a resolution. We’re dedicated to regaining your trust and ensuring your satisfaction.

Replied May 2024

Kim

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Beauty Edit Review

It has been very positive so far! we are still learning the ins and outs but I have no doubt that it will work great for us. Having the readily available support fro [sensitive content hidden] has ensured that our business operations were not interrupted which was very important for us.

PROS

We are still getting familiar with Zenoti but so far all of the functionality far surpasses our previous software. The customer support we have received from [sensitive content hidden] has been over and above any other company we have worked with. He has been instrumental in helping us get Zenoti set-up and functional. He responds very quickly and address every issue in a very timely manner. We would have been lost without his exceptional support and I hope he is recognized for his incredible service.

CONS

The migration from Aesthetic Record has been a nightmare but I do realize the issues were on their end so I cannot fault Zenoti for this.

Reasons for switching to ZENOTI

Too many reasons to list but overall, the functionality in AR was limited.

Vendor Response

Hi Kim, Thank you so much for sharing your positive experience with our software and your implementation team. We're thrilled to hear that you're happy with the service and support you've received. At Zenoti, we're passionate about empowering our customers, and your satisfaction is our top priority. We appreciate you taking the time to leave a review and thank you for being a valued customer. Your feedback not only motivates us to continue striving for excellence but also helps others understand the benefits of being a Zenoti customer. If there's anything we can do to further enhance your experience or if you need any assistance, please don't hesitate to reach out. Best, The Zenoti Team

Replied February 2024