The Zenoti team have been extremely valuable throughout the implementation of our new POS system. No request was too hard for them, they have always found a solution and gone above and beyond to help all members of our team.

Simple and easy to use. The training is very user friendly - step by step process.

Everything has been great about Zenoti.

It's been so-so. I have very mixed feelings on Zenoti overall. While it works better than our previous software (Aesthetic Record), it fell short of initial expectations.

There ARE a lot of features if you can figure out how to use them and set them up properly. We do also like that there is an App you can have for your MedSpa as well as an online booking portal.

Not many good integrations for MedSpas and everything is an add-on that you have to pay more for. Kind of clunky and dated and the checkout process (especially where coupons & discounts are concerned, and using membership benefits) and membership features are not the greatest. Also not very customizable or flexible to our specific business needs. The App you get (an have to pay extra for) is very bare bones and not much you can customize.

I wanted to take a moment to express my deepest gratitude for the outstanding support and dedication provided by your implementation team throughout the integration process. [sensitive content hidden] have been absolutely phenomenal, demonstrating unwavering support, a willingness to tackle any challenge, and offering personalized solutions that have truly exceeded my expectations. Having worked with a dozen POS platforms over my 15 years in the wellness industry, I can confidently say that Zenoti shines above them all. From the initial stages of implementation to addressing any concerns or customization needs along the way, the team has consistently gone above and beyond to ensure a seamless transition and optimal functionality. [sensitive content hidden]'s guidance and expertise have been invaluable in navigating the intricacies of the implementation process. Her attention to detail and proactive approach have instilled a sense of confidence in me, knowing that she is always there to address any issues or provide clarification. [sensitive content hidden]'s commitment to excellence and problem-solving skills have been instrumental in overcoming various challenges that arose during the integration phase. His responsiveness and willingness to explore innovative solutions have truly set the standard for exceptional customer service. [sensitive content hidden]'s personalized approach and dedication to understanding our unique business needs have been instrumental in tailoring the Zenoti platform to suit our specific requirements. His proactive communication and ability to anticipate potential hurdles have made the entire process remarkably smooth and efficient. Overall, I cannot commend the Zenoti implementation team enough for their professionalism, expertise, and unwavering commitment to customer satisfaction. Their support has been instrumental in ensuring a complete transition to the Zenoti platform, and I am confident that their continued partnership will contribute significantly to our success in the future. Thank you once again for your outstanding service and support.

The setup is quite complicated. I believe there is an area of opportunity on the sales to better set expectations of the workload for implementation. The project also started with a Project manager that was not very clear or communicative.

It is July 7th I signed my contract the beginning of April with Zenoti. I researched and I did demos with alot of companies and this had the most features relevant to my salon for the best price. it has been a complete and total nightmare. like I am so frustrated and I have already made the decision that it is not fixable and I need to switch. they insist on using Microsoft meets and doing video calls. their schedule and availability is so limited and basically on my 3 busiest days. it has never worked properly for one day. I am not computer illiterate. ive used a few programs in my 11 years working in salons and 3 years owning one. I made my own shopify website -- which isnt that hard but a lot of people cant. usually I am able to figure out the program I am using and do everything on my own. this is not the case. there are always issues and then ill go into the settings and try to figure out where the issue is and I end up detrimentally ruining more stuff that can't be taken back. which is insane and ive never had these issues on other softwares. my online booking has been down for a week twice. we get around 100 bookings a week that are usually online booking.. those have been lost appts or a massive amount of phone calls and messages for me and my staff. their zenoti university is lengthy and not helpful as the program is different if you're on computer/phone or tablet. essentially there are 3 versions you need to learn. if you're not a software programmer don't do it.

The ceo of the company called me and he was really nice and I think he honestly did want to help me and give me a better experience.. I dont think his team was able to. for all the features it was definitely the best price.

onboarding takes months customer service is in India and scheduling is limited with them. I would tell them an issue I had multiple clients having and they'd say they tried it and its working.. well half my clients are having this issue so something is up.everything is very complicated. schedule would look different depending on computer/phone/iPad

I have been thoroughly impressed with my company's Zenoti implementation process, led by [sensitive content hidden]. I was sincerely overwhelmed by the breadth and depth of upgrading from my Acuity-Zapier app patchwork to the comprehensive Zenoti solution. [sensitive content hidden] parsed and paced my deliverables with patience and intelligence. Their conceptual and technical expertise was most welcome and often inspiring as they performed seeming hat-tricks to reproduce my company's tailored membership programs, discount conditions and patient workflows. In moments when I was frustrated or confused, they were reassuring and quick to find workaround solutions for me. Software is only as good as its support. And for someone who has managed health care related information systems for over 20 years, this Zenoti team featuring [sensitive content hidden] blazed an unparalleled, superlative standard in both in terms of their effectiveness and friendliness. Thank you guys, thank you Zenoti.

Highly customizable supported by a highly engaged implementation team.

At first, I was confused about how to model my operations in Zenoti until I was assigned to an extraordinary India based implementation team, led by [sensitive content hidden] who helped create order and sense for me.