Euro

An easy-to-use all-in-one programme for IT & enterprise service management is ky2help. The default software is certified by Serview and comes with ITIL processes pre-installed. Moreover, ky2help has the simplicity and adaptability required to quickly distribute processes to all business units. Ky2help is incredibly simple to implement into your system environment and is arbitrarily saleable. You gain from quick implementation and little maintenance.

LongDescription

Support Ticket Management

Surveys & Feedback

User Management

Barcode/Ticket Scanning

Customizable Reports

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Knowledge Management

Customizable Fields

Data Import/Export

Problem Management

Event Logs

Self Service Portal

Help Desk Management

Audit Trail

Configurable Workflow

Cost Tracking

Dashboard Creation

Compliance Management

Real Time Data

Service Catalog

Maintenance Management

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Real-Time Notifications

Workflow Management

Real-time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Service Level Agreement (SLA) Management

Customizable Templates

Dashboard

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Monitoring

Prioritization

Customizable Forms

Incident Management

IT Asset Tracking

Drag & Drop

Issue Auditing

Third-Party Integrations

Maintenance Scheduling

Task Management

Release Management

Inventory Management

Service Request Management

Project Management

Approval Process Control

Procurement Management

Server Monitoring

Inventory Tracking

Client Portal

Service History

Data Visualization

Requisition Management

Real Time Analytics

Engagement Tracking

SMS Messaging

Customer Service Analytics

Rules-Based Workflow

Communication Management

Customer Database

Call Center Management

Template Management

Call Routing

Contact Management

Performance Metrics

Event Triggered Actions

Contact Database

Auto-Responders

Customer History

Multiple User Accounts

Document Storage

Workflow Configuration

Email Templates

Analytics

Scheduled/Automated Reports

Based on named core & professional user, the pricing and payment frequency varies according to the operating and financing model

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