# Pointel Configuration Management Solution Software Reviews, Demo & Pricing - 2026 > Review of Pointel Configuration Management Solution Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/cmdb/pointel-configuration-management-solution-profile --- [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / Pointel Configuration Management Solution Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Pointel Configuration Management Solution 2026: Benefits, Features & Pricing Wondering if Pointel Configuration Management Solution is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Pointel Configuration Management Solution 5.0 [(5)](https://www.softwareadvice.com/cmdb/pointel-configuration-management-solution-profile/#reviews) Pricing Pricing available upon request ### About Pointel Configuration Management Solution Configuration Management Solution (CMS) is a web application, lets your operators manage the Genesys configurations environment in one place. CMS provides you with a centralized vision of your Genesys configuration environment to help proactively manage, track quickly, process the configuration changes, and optimize your Genesys Infrastructure. CMS helps your operators to ensure changes introduced do not conflict with each other before rollout. Capture a complete snapshot of configuration objects as versions and assess the changed objects by comparing the snapshots with configuration server objects. It provides comparisons and auditing capabilities such as tracking and reporting the changes and rollback of the misconfigured configuration to its pre-change state. Different graphical representations let you verify the configuration changes at a glance if the configurations of your configuration versions are a consistent and complete understanding of how the configuration of one item affects another item. It provides a flexible dashboard feature that gives a high visibility of changes made in the Genesys CME. Restriction to unauthorized & duplicate configuration server parameter mo... difications that end with cost reduction. Reinforce and strengthen your contact center performance. Better quality of service with faster restoration capability. Records high volume real-time data. Wondering if Pointel Configuration Management Solution is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. ## Pointel Configuration Management Solution User Interface ## Popular Pointel Configuration Management Solution Alternatives Main Product Pointel Configuration Management Solution 5.0 [(5)](https://www.softwareadvice.com/cmdb/pointel-configuration-management-solution-profile/#reviews) Ratings Breakdown - 4.80Ease of use - 5.0Value for money - 5.0Customer support - 4.80Functionality Pricing Available upon request Get Price Alternative Product [ServiceNow](https://www.softwareadvice.com/product/27432-ServiceNow/) 4.5 [(350)](https://www.softwareadvice.com/product/27432-ServiceNow/reviews/) Ratings Breakdown - 4.24Ease of use - 4.14Value for money - 4.33Customer support - 4.46Functionality Pricing Starting at $100.00 per month Get Price Alternative Product [AWS Config](https://www.softwareadvice.com/configuration-management/aws-config-profile/) 4.6 [(45)](https://www.softwareadvice.com/configuration-management/aws-config-profile/reviews/) Ratings Breakdown - 4.09Ease of use - 4.39Value for money - 4.41Customer support - 4.69Functionality Pricing Available upon request Get Price Alternative Product [Device42](https://www.softwareadvice.com/network-access-control/device42-profile/) 4.8 [(64)](https://www.softwareadvice.com/network-access-control/device42-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.86Value for money - 4.90Customer support - 4.70Functionality Pricing Starting at $20.00 per year Get Price Alternative Product [ServiceTonic](https://www.softwareadvice.com/crm/service-tonic-profile/) 4.7 [(7)](https://www.softwareadvice.com/crm/service-tonic-profile/#reviews) Ratings Breakdown - 4.71Ease of use - 4.83Value for money - 4.43Customer support - 4.83Functionality Pricing Starting at €20.00 per month Get Price Alternative Product [iTOP](https://www.softwareadvice.com/product/475478-ITOP/) 4.1 [(12)](https://www.softwareadvice.com/product/475478-ITOP/reviews/) Ratings Breakdown - 3.58Ease of use - 4.17Value for money - 3.33Customer support - 4.0Functionality Pricing Available upon request Get Price ## Pointel Configuration Management Solution Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Pointel Configuration Management Solution Features - Popular features found in Contact Center Agent Interface Chatbot Computer Telephony Integration Queue Management - More features of Pointel Configuration Management Solution Activity Tracking Alerts/Notifications Audit Trail Change Management Change Tracking Configuration Management Data Visualization Performance Monitoring ## Pointel Configuration Management Solution User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 5.0 Customer support 5.0 Functionality 4.8 Have you used Pointel Configuration Management Solution and would like to share your experience with others? Kendra Q. Verified reviewer 11-50 employees Used weekly for less than 12 months Review source Reviewed March 2018 CMS is awesome 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I think CMS is great, the online configuration tools it offers are both practical and useful for everyone, I think it is one of the best companies in this field, since it has so much variety of content and is so useful and simple for customers, a wonder!.. Cons: I really do not have any complaints just good words about it, excellent quality! CMS does not disappoint me at all, it has no complexity and even someone completely oblivious to the subject, can use their services and understand everything without any problem and this is something that stands out, very useful for people who do not have much information about it ! Read More Jeniriana R. Verified reviewer Used daily for less than 12 months Review source Reviewed March 2018 The perfect tool to improve the treatment of my clients. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Pointel allows me to have direct contact with my clients, creating a set of solutions oriented to each specific client. It also helps to minimize administrative expenses by offering profitable options that adapt to the level of my company. In a few words, it has developed a process to address the needs of my company and our clients. Cons: This software is really useful because there is nothing more important than our clients, that's why I recommend it, because it is perfect to serve them with quality. Read More VR Verified Reviewer Insurance 51-200 employees Used daily for less than 2 years Review source Reviewed November 2018 cms review 5 my overall experience is good I work with this system every day so im pretty use to it Ratings Breakdown 4 Ease of use 4 Functionality Pros: the way it intergrates customer information Cons: having to reenter some customer information Read More JV Jose V. Used daily for less than 12 months Review source Reviewed March 2018 Amazing program 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I was looking for a program that would help me with the management of my web pages and finally I found it. CMS is a program that does not require you to have experience because it is really simple to use, so much so that it allows visitors to my pages to make changes. It is so effective that it shows me every little change that is on my website and also shows me who did it, it helps a lot to maintain order. The CMS has significantly reduced my working day since it is responsible for tasks such as promotion and keeping my page updated. I recommend this program because it helps to know who specifically made a change in the page and also can configure any error that exists. It is a quality product that helps development. Cons: I have no complaints about the site, everything has seemed excellent to me so far, I will continue to use the service for a long time. Read More Brenda C. Verified reviewer Food & Beverages Used weekly for less than 2 years Review source Reviewed April 2018 Love to work with this company 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Love to work with this company. Excellent service and great quality, without thinking again. I recommend it a lot, it's amazing how the difference is noticed with the great treatment it gives to its customers and the service it offers. Cons: I really do not have any complaints about CMS. I'm very happy with the services offered, great job... Read More Showing 1 - 5 of 5 Reviews ## Other Top Recommended Contact Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? Our experts can help you compare Pointel Configuration Management Solution with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice