# OpenText Universal Discovery and CMDB Software Reviews, Demo & Pricing - 2026 > Review of OpenText Universal Discovery and CMDB Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/cmdb/universal-discovery-and-universal-cmdb-profile --- [Home](https://www.softwareadvice.com/) / [CMDB Software](https://www.softwareadvice.com/cmdb/) / OpenText Universal Discovery and CMDB Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # OpenText Universal Discovery and CMDB 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview OpenText Universal Discovery and CMDB 2.0 [(2)](https://www.softwareadvice.com/cmdb/universal-discovery-and-universal-cmdb-profile/#reviews) Pricing Pricing available upon request Top Alternatives ### About OpenText Universal Discovery and CMDB Universal Discovery and Universal CMDB is a configuration management solution, which helps enterprises of all sizes manage, discover and monitor IT assets across multi-cloud, on-premise or container environment. Features include change tracking, agent and agentless discovery, data reconciliation, reporting, and multi-tenancy. The application lets supervisors gather and normalize software or hardware data across workstations in a centralized repository, generate custom configuration policies and receive alerts for regulatory violations. It helps IT teams handle incidents and downtime through service dependency modelling and application mapping. It includes an impact simulation functionality, which allows users to detect low, medium or risky outages across the IT ecosystem. Universal Discovery and Universal CMDB provides a REST API, which enables users to integrate with third-party applications. Pricing is available on request and support is offered via documentation and online measures. ## OpenText Universal Discovery and CMDB User Interface ## Popular OpenText Universal Discovery and CMDB Alternatives Main Product OpenText Universal Discovery and CMDB 2.0 [(2)](https://www.softwareadvice.com/cmdb/universal-discovery-and-universal-cmdb-profile/#reviews) Ratings Breakdown - 1.50Ease of use - 1.50Value for money - 4.0Customer support - 3.0Functionality Pricing Available upon request Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Alternative Product [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) 4.7 [(140)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.71Value for money - 4.81Customer support - 4.44Functionality Pricing Starting at $29.00 per month Alternative Product [AssetSonar](https://www.softwareadvice.com/help-desk/assetsonar-profile/) 4.6 [(38)](https://www.softwareadvice.com/help-desk/assetsonar-profile/#reviews) Ratings Breakdown - 4.47Ease of use - 4.47Value for money - 4.58Customer support - 4.47Functionality Pricing Available upon request Alternative Product [ServiceNow](https://www.softwareadvice.com/product/27432-ServiceNow/) 4.5 [(350)](https://www.softwareadvice.com/product/27432-ServiceNow/reviews/) Ratings Breakdown - 4.24Ease of use - 4.14Value for money - 4.33Customer support - 4.46Functionality Pricing Starting at $100.00 per month Alternative Product [AWS Config](https://www.softwareadvice.com/configuration-management/aws-config-profile/) 4.6 [(45)](https://www.softwareadvice.com/configuration-management/aws-config-profile/reviews/) Ratings Breakdown - 4.09Ease of use - 4.39Value for money - 4.41Customer support - 4.69Functionality Pricing Available upon request ## OpenText Universal Discovery and CMDB Pricing and Plans Starting price: Pricing available upon request Free Trial Free Version ## OpenText Universal Discovery and CMDB Features - Popular features found in CMDB API Change Management Configuration Management Data Visualization Device Auto Discovery IT Asset Management License Management Relationship Mapping - More features of OpenText Universal Discovery and CMDB Activity Dashboard Asset Lifecycle Management Compliance Management Configuration Automation Customizable Reports Data Mapping Incident Management Inventory Management IT Asset Tracking Monitoring Policy Management Reporting/Analytics Reporting & Statistics Scheduled/Automated Reports Third-Party Integrations Widgets ## OpenText Universal Discovery and CMDB Integrations ServiceNow Integration rated undefined from -1 review ## OpenText Universal Discovery and CMDB User Reviews Overall Rating 2.0 Ratings Breakdown 5 0% 4 0% 3 50% 2 0% 1 50% Secondary Ratings Ease of Use 1.5 Value for money 1.5 Customer support 4.0 Functionality 3.0 Have you used OpenText Universal Discovery and CMDB and would like to share your experience with others? VR Verified Reviewer Computer Networking 10000+ employees Used other for more than 2 years Review source Reviewed March 2019 Beyond Awful 1 I have realized that there are far better products on the market. Ratings Breakdown 1 Ease of use 1 Value for money 4 Customer support 3 Functionality Pros: The uninstaller that is helpfully bundled in the ISO. Cons: The UCMDB Browser is meant to work out of the box. It rarely does and is nothing short of a nightmare to configure using SSL and a Load Balancer. The entire product needs to be deployable from the cloud. Configuration Manager has been deprecated entirely. Read More HK Hasan K. Verified reviewer Electrical/ Electronic Manufacturing 51-200 employees Used daily for more than 2 years Review source Reviewed June 2019 The most difficult inventory application 3 Ratings Breakdown 2 Ease of use 2 Value for money 4 Customer support 3 Functionality Pros: I have never seen such a hardly established practice in my life. You need to work for hours to get a report. Most of the time CI relations are not smooth. insufficient support in Turkey. I wish I could write good things, but I'm sorry. Cons: Although a lot is missing as well, the product is expensive with unnecessary license. Support fees are very high. Read More Showing 1 - 2 of 2 Reviews ## See what companies are saying about Software Advice