About Aerotrac

Aerotrac is a process control solution that helps organizations of all sizes in aviation maintenance and repair operations (MRO) industry manage tenders, maintenance forecasts, invoicing and dispatch. It enables service professionals to handle technical documentation, repair schemes, inspection details, defect reporting and eSignatures on a centralized platform. Aerotrac allows administrators to configure role-based access rights and track employee performance, attendance and non-productive hours. The materials management module enables staff members to streamline inventory management operations, such as stock categorization, aging stock analysis, purchase and requisition order invoicing, kitting and product exchanges control, among other processes. Additionally, s...
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Aerotrac User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 15 reviews

Philipp

Aircraft Equipment Overhaul & Sales

Verified reviewer

Company size: 11-50 employees

Industry: Airlines/Aviation

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Customer support

5

Functionality

5

Reviewed September 2019

Covers us for multiple Aviation regulatory systems (EASA, CASA, DOT, FPA)

In 30+ years of Aviation and Software application experience, I have not come across a team that is more dedicated and committed to their customers. Continual software improvements have resulted in significant reduction in administrative an compliance overheads.

Pros

This software has grown out of a component shop environment and is a great system to effectively manage very small jobs all the way up to big Hangar projects. It is SQL based and has great integrations with accounting systems and can be extensively customised to streamline shop control processes and associated parts and financial transactions.

Cons

The help system documentation could be improved.

Reasons for choosing Aerotrac

Significantly cheaper to implement and run then RAMCO.

Reasons for switching to Aerotrac

Database performance limits and risks of internal custom solutions.

Response from Tracware

Philipp, Thank you so much for your kind words. We appreciate your business and loyalty to our team and software, and we are so happy that Aerotrac has been so valuable for your operations. Thank you.

Replied February 2021

Martin

Kearsley Airways Ltd

Verified reviewer

Company size: 51-200 employees

Industry: Airlines/Aviation

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed January 2021

Aviation Component Maintenance - a decade with Aerotrac.

Overall we have been, and continue to be, very happy with Aerotrac and have no reason to look to change provider in the future and would highly recommend to anyone in the aviation MRO business.

Pros

We like the functionality that fits our business needs without unnecessary complication. The software was competitively priced when compared to rival products. Users (we have around 30) find the software very intuitive to use. Great support from the team at Tracware when problems arise which are rare. Created savings in the business which in the first couple of years were significant. Tracware are open to suggestions to improve the functionality. Improved report generation to both our customers and management. Greater visibility of any MRO project from induction through to shipping.

Cons

Integration needs to be carefully planned and not rushed , we had a false start in our eagerness to implement the product but hit the pause button to clean our existing data. Second attempt was as good as software change can be and within a couple of months there were very few issues arising. On occasion there are changes made that do not always suit our business, however, as this is not bespoke tailored software ( and priced accordingly) we accept that in rare cases we may have to adapt our procedures to suit the software which so far has not caused any problems. Training in the early days was somewhat disjointed, however, this has improved considerably in the past few years.

Response from Tracware

Martin, Thank you so much for your review and for being a loyal customer. We look forward to many more years of doing business together. Thank you!

Replied February 2021

Joe

Skysmart MRO

Verified reviewer

Company size: 11-50 employees

Industry: Airlines/Aviation

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

4

Value for money

4

Customer support

3

Functionality

3

Reviewed January 2021

Skysmart Aerotrac

Team collaboration is improved, repair process is simplified.

Pros

We found an instant increase in productivity and sales invoicing, it makes repair scheduling easy and works to give the whole team the entire picture.

Cons

We find it is limited when dealing with rotable exchanges and loans. We are forced to handle financial elements of these transactions on additional spreadsheets.

Reasons for choosing Aerotrac

Less corporate customer service, personalised implementation, benefits of similar businesses having improved the product over several years.

Reasons for switching to Aerotrac

Lack of customer service, lack of implementation assistance to realise the full benefits of their product.

Response from Tracware

Joe, Thank you so much for your review. We are so excited that Aerotrac has had such a positive impact on your business and operations. We have introduced new features recently in relation to loans and we would be excited to show you. We welcome any more input you may have on the financial management of rotable exchanges. Thank you!

Replied February 2021

Kasthuri

Specialist Aviation Services Ltd

Verified reviewer

Company size: 51-200 employees

Industry: Airlines/Aviation

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

4

Functionality

5

Reviewed August 2019

Aerotrac - An unique tool that gives you control!

The strong relationship that Aerotrac built with SAS of working together ethos helps to solve the ever-changing demands from the regulatory authorities plus the user requests and the subsequent changes/ updates that are needed at times. Knowing there is support when you need it and having access to real time data and the control that provides makes it a remarkable tool.

Pros

Aerotrac is our main tool that helps us control all aspects of our business. From Part-M, Part-145 & Part-21 processes. The systems also has complete integration into the logistical, commercial and financial processes. The management of complex aircrafts and all the plenty factors that come with it makes the system unique. The recent introduction of AWI (web base system) and the electronic tech log has made the system complete.

Cons

The manuals are not up to date with all the innovative changes that take place.

Reasons for choosing Aerotrac

The friendly reliable company, had the patience to listen to what SAS wanted and worked with SAS to give us the product that suited our company needs. The potential to evolve with the changes in technology and demands was evident. It felt like a partnership rather than a supplier providing a service. The price was very competitive compared the other systems in the market at the time.

Reasons for switching to Aerotrac

The system we were using had no control and the the various functions were not linked and was inadequate for what the company needed.

Response from Tracware

Thank you so much for leaving such a thoughtful review of Aerotrac. We value your business and look forward to continuing our strong relationship. Thank you!

Replied February 2021

Gareth

Oakenhurst Aircraft Services

Verified reviewer

Company size: 51-200 employees

Industry: Aviation & Aerospace

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed August 2019

Thumbs up to AeroTrac!

AeroTrac has greatly assisted with works order path management. It has allowed for us rethink and restructure teams within our organisation, also allowing for process change. Technicians are now able to perform work that they were employed for, hands on maintenance on the bench which increased the focus on quality and reliability of the work they are performing.

Pros

The introduction of the AeroTrac software has allowed for business growth at a rate which would of otherwise been impossible without it. As well as being a dedicated aviation MRO/maintenance platform, AeroTrac allows for sharpening and streamlining of all daily functional processes.

Cons

To be honest the only con was the actual choir of applying the change and removing ourselves from an already embedded system built up over 19 years prior to this software introduction. It was very daunting but greatly eased with TracWare's support tech team.

Reasons for choosing Aerotrac

It was due to the functionality of AeroTrac meeting our business needs and was also financially the most cost competitive product in comparative terms.

Reasons for switching to Aerotrac

At the time workload was becoming an issue and directly impacting TAT. The then current database system was failing and was not designed to cope with the quantity of data being inputted. Processes were slow and database maintenance was daily.

Response from Tracware

Gareth, Thank you so much for your thoughtful review. We are so happy with the successful implementation of Aerotrac within your organization and excited that it has helped drive significant growth for your business. Thank you!

Replied February 2021

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