In 30+ years of Aviation and Software application experience, I have not come across a team that is more dedicated and committed to their customers. Continual software improvements have resulted in significant reduction in administrative an compliance overheads.

This software has grown out of a component shop environment and is a great system to effectively manage very small jobs all the way up to big Hangar projects. It is SQL based and has great integrations with accounting systems and can be extensively customised to streamline shop control processes and associated parts and financial transactions.

The help system documentation could be improved.

Overall we have been, and continue to be, very happy with Aerotrac and have no reason to look to change provider in the future and would highly recommend to anyone in the aviation MRO business.

We like the functionality that fits our business needs without unnecessary complication. The software was competitively priced when compared to rival products. Users (we have around 30) find the software very intuitive to use. Great support from the team at Tracware when problems arise which are rare. Created savings in the business which in the first couple of years were significant. Tracware are open to suggestions to improve the functionality. Improved report generation to both our customers and management. Greater visibility of any MRO project from induction through to shipping.

Integration needs to be carefully planned and not rushed , we had a false start in our eagerness to implement the product but hit the pause button to clean our existing data. Second attempt was as good as software change can be and within a couple of months there were very few issues arising. On occasion there are changes made that do not always suit our business, however, as this is not bespoke tailored software ( and priced accordingly) we accept that in rare cases we may have to adapt our procedures to suit the software which so far has not caused any problems. Training in the early days was somewhat disjointed, however, this has improved considerably in the past few years.

Aerotrac offers a more or less complete solution for managing aircraft and parts, through it's entire life and all related processes, however it could be more user friendly. I've used several similar systems in the past, we even created our own system at a certain moment, all have there flaws and issues, aerotrac could be in the top 3 but is now just below mainly due to not being intuitive and user friendly enough.

Aerotrac tries to offer a solution for the entire aircraft maintenance process, making it strong in some domains. The support team is great with clear guidelines and help, and always responds fast.

Too many screens, tickboxes, settings that impact work processes. Workflow is not intuitive. It seems Aerotrac tried to implement too many small features and updates for a selection of clients while others don't benefit or even have inconveniences by the many changes. On the other hand, some essential things like forms look, task card look, would be useful to be modifiable

Very positive. The team are friendly and helpful the product is well thought out and well established in line with our ISO, FAA, CAA, EASA requirements.

I have been using this software for 9 years and have seen it evolve becoming more and more essential to the way we run and manage our day to day business. As our business has matured and grown. Tracware have been very supportive ensuring the software evolves at pace giving us the tools to effectively manage all of our processes and systems.Engineers scan on to jobs providing immediate feedback on the progress of customer units making oversight a breeze.

I do not have any real complaints about the system as a whole. As a company if we have found an area which needed to develop in line with industry standards to meet our needs Aerotrac has quickly followed suit.

The strong relationship that Aerotrac built with SAS of working together ethos helps to solve the ever-changing demands from the regulatory authorities plus the user requests and the subsequent changes/ updates that are needed at times. Knowing there is support when you need it and having access to real time data and the control that provides makes it a remarkable tool.

Aerotrac is our main tool that helps us control all aspects of our business. From Part-M, Part-145 & Part-21 processes. The systems also has complete integration into the logistical, commercial and financial processes. The management of complex aircrafts and all the plenty factors that come with it makes the system unique. The recent introduction of AWI (web base system) and the electronic tech log has made the system complete.

The manuals are not up to date with all the innovative changes that take place.