AkitaBox Software

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About AkitaBox

Akitabox is a cloud-based facility management platform designed to help organizations streamline operational efficiency, maintain compliance, and gain profitability insights. Solutions are available for organizations in various industries including healthcare, higher education, government, commercial real estate, and others. It includes various tools for asset management, maintenance management, capital management, inspections, plus more. Akitabox eliminates the need for paper floor plans and allows facility management teams to track asset inventory and critical information using digital facility maps. The platform provides 2D floor plans with pinned asset locations, using AutoDesk Revit, that can be accessed from any desktop or iPad device. Additionally, Akitabox prov...
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AkitaBox Location-based Asset Mapping

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AkitaBox User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4

Showing 1 - 5 of 17 reviews

Craig

Warsaw County Community Health System

Verified reviewer

Company size: 501-1,000 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed September 2019

Facility Infrastructure

Excellent!! From implementation to answering questions on day to day questions are always addressed.

Pros

The floor plan feature with asset tags identifying key components and their location within your facility. Attaching pictures, O&M manuals, and other important information to assets is valuable for future maintenance or life cycle replacement.

Cons

Including additional fields to assets would be beneficial. A life cycle timer (count down) for equipment would assist in creating 5-year plans and budgeting. This would ensure equipment could be replaced before major breakdowns occurred.

Reasons for choosing AkitaBox

Cost point and vision AkitaBox has on providing changes to the system throughout the year.

Reasons for switching to AkitaBox

The flexibility, PM feature, and reporting functions

Mike

Primary/Secondary Education

Verified reviewer

Company size: 201-500 employees

Industry: Facilities Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

4

Reviewed September 2019

A Valuable Measurement in Facility Operations

the experience has been great! The more I use the program and become more accustomed to its functions, I find myself reflecting back tot he software to assist me with my needs. I.E. layers of maps for utilities, emergency management with fire extinguishers, pull stations etc.

Pros

The Akitabox Software program streamlines my overall operation for service in being proactive with automated preventative work orders. It eliminates having to remember to do various tasks and is the key element in our overall operations to care for and maintain over 1.1 million square feet of buildings and hundred and fifty acres of grounds. The ease of implementing a service request from our staff and immediate feedback to the "requester" is a communication piece that holds value and that we are working towards achieving their needs. Perhaps the most valuable measurement is the data we receive on how many service requests we receive, work orders open and closed, what facility (school) is getting more of the attention, which maintenance tech is getting the bulk of the the work orders etc. Feedback and data is worth a lot to me. Lastly, I really appreciate the ongoing, one on one, continued education with my Akitabox service rep to bring me up to speed on new functions of the software and data input that they help me with. I also really value the recommendations that I request and actually see it being implemented. Thank you Akitabox Team!

Cons

Still cannot add two employees to an assigned task. QR Codes are currently not implemented

Reasons for choosing AkitaBox

Data input and the overall customer service from the onset

Reasons for switching to AkitaBox

Measuring our work flow, streamlining operations and automation work orders..

Mark

Appleton Area School District

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Education Management

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed October 2020

Review

Over all it's good. We are not 100% complete with our implementation.

Pros

I like the mapping portion. It's nice to see exactly where the work needs to be performed.

Cons

More pin options. We duplicate a lot of the pins because there are limited options. The ability to apply more than one piece of equipment to a work order. Especially for PMS.

Reasons for switching to AkitaBox

Wanted a product that was less complex and less expensive.

Response from AkitaBox

Hi Mark - So glad AkitaBox is working out for you so far! Thank you for taking the time to provide your review. We appreciate the product feedback and have shared it with our product and engineering teams. We look forward to our continued partnership!

Replied October 2020

Beverly

Hurst Euless Bedford ISD

Verified reviewer

Company size: 10,000+ employees

Industry: Primary/Secondary Education

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Customer support

5

Functionality

4

Reviewed October 2020

Over all very pleased

All the staff at AkitaBox has been very supportive. Any time I have a question, need clarification or just don't understand how to do something in the software they are quickly there to assist. They take the time to explain and I never feel rushed.

Pros

When entering a work order for a particular location the facility map helps to quickly identify where the issues is located. When a room is selected at a facility it identifies any open work orders which prevents duplicate requests.

Cons

Two things: 1) say for instance, the complaint is about the air-conditioning unit not cooling properly. The ability to easily switch the work order from the room pin to the asset is not very easy. The unit is not tied to room or is not always listed so it takes a little bit more effort to assign the work order to the unit instead of the room. 2) I have 30+ facilities to monitor for work requests, having to enter into each facility to check for new work orders and process them is time consuming. It would be much easier to be able to access and process all new work orders, no matter which facility, from the All Building page.

Reasons for switching to AkitaBox

AkitaBox provides a more in-depth product using the BIM / Revit files. They uploaded photos of all assets and they have placed the QR code on each asset making research for the Technician much easier.

Response from AkitaBox

Beverly - Thank you for taking the time to share your experience with AkitaBox! We are glad it is helping your teams be more efficient in their daily work. We are always looking for ways to make AkitaBox easier to use, so we appreciate the feedback on your challenges. I have shared this with our product team so they can look at ways to simplify those processes. As always if you have more ideas or questions feel free to contact your customer success manager!

Replied October 2020

David

Appleton Area School District

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Customer support

3

Functionality

3

Reviewed October 2020

Thoughts on AkitaBox

Overall, my experience has been very good. It is a major improvement over out last system.

Pros

It is very streamlined and gives me a lot of great customization options. I love the document import feature. Waaaaaaaay easier to use than School Dude.

Cons

1. Can't make changes to Pins across all locations. 2. Can't make custom pin icons. 3. Can't create 1 PM and attach several pieces of equipment. 4. Mark-up tool needs to have a "Text Box" option. 5. New feature that turns on ALL pins is a bad feature as it simply looks up the program while trying to load.(We have a lot of equipment.) 6. On work orders, there should be a "Complete" option which gives a person a chance to log work and removes them from the work-order. Then the last person on the work-order could complete and "close" the work order.

Response from AkitaBox

David, thank you for the feedback! We appreciate hearing the good and bad about AkitaBox so we can continuously improve. I have shared your feedback with our product team so they take a look at ways to improve the software. Great to hear you are enjoying the user experience and customization of the software. You guys have certainly made it your own! We look forward to our continued partnership.

Replied October 2020

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