All AkitaBox Reviews
1-25 of 43 Reviews
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Kathleen
Verified reviewer
Retail, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
AkitaBox is amazing and easy to handle
I had an excellent experience with AkitaBox. With certainty I can say that it is easy to implement and manage. Therefore the learning curve in my case was very fast. In a couple of days I was already analyzing my installations with the work team. For my team it was also easy to learn.
PROSThere is something I love about AkitaBox, and that is that it allows me to know the energy consumption in a precise and comfortable way. and comfortable way, since together with my team we manage more than 30 installations all over the city. All over the city. So my job is something that needs a lot of logistics and AkitaBox is ideal for my needs.
CONSI can say with all certainty, that I have not found a weak point in AkitaBox. So it is a very solid software, which in my personal opinion has nothing wrong with it.But if I were to look at very small details, I would like the mobile application to be faster.
Reason for choosing AkitaBox
I chose AkitaBox because it is easy to use, and also because of its great performance. But the critical point for choosing this software is the possibility of using it on mobile devices. Since in our work team the management of the installations is largely done through mobile devices.
Vendor Response
Thank you for your review, Kathleen!
Replied March 2023
Yolanda
Verified reviewer
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Far superior to the competition
In general terms, more than the inconvenience with the mobile application, my experience is very positive. I have also received some really amazing feedback from my team about the performance of AkitaBox.
PROSIt is difficult to decide which feature I like the most of AkitaBox, because it is a very complete and amazing software that has many good things. If I have to decide for something, it would be the interactive maps of AkitaBox. This feature is the one I like the most.
CONSOne thing that needs to be improved is to perfect the mobile application to make it more intuitive and easier to use. In my team there have been some problems with this.
Reason for choosing AkitaBox
After a period of 1 month reviewing options I came to the conclusion that AkitaBox has more advanced features than the competition. The level of detail in facility management is far behind its close rivals. So even though it costs a bit more money it is worth choosing it. With the experience of using it for more than 2 years I can safely recommend it
Vendor Response
Thank you for your review, Yolanda!
Replied March 2023
Tim
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
AkitaBox is the solution to many facility problems
When we first initiated AkitaBox into our schools online portal I was a little concerned with how well it would be received. Change is always difficult. I could not have been happier with the way it was received and used from the very first day. The thing I love the most about AkitaBox is the way it organizes and tracks nearly everything we do. We no longer have multiple spreadsheets in different locations. Everything we need and use is in one spot and data is available from IT to landscape.
CONSThis is probably more of a pro for this product than a con but when you find that AkitaBox is improving so many different aspects of your organization the temptation is to attempt to use it for things it wasn't designed to do.
Vendor Response
Thank you for your review, Tim!
Replied August 2023
Anthony
Glass, Ceramics & Concrete, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed October 2022
Anthony
Good
PROSSee my work orders on the daily. Get to see where they are located and the pictures
CONSI can’t just click the work and apply it to schhols
Vendor Response
Hi Anthony, We would like to learn more about what you are trying to accomplish with work orders and see if if we can help. Please reach out to your CSM or "support@akitabox" email.
Replied February 2023
Shirley
Verified reviewer
Food & Beverages, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Pleasantly surprised by the performance of AkitaBox
My experiencie with AkitaBox has been overwhelmingly good. This software has allowed my team and I to better monitor the status of our assets and streamline our facility management procedures. For our first implementation, we noticed a huge increase in efficiency.
PROSIn my position, where I am responsible for overseeing a wide variety of buildings and assets, I have found AkitaBox to be an invaluable tool. What I like most is the software's compatibility with AutoDesk® Revit, as I can quickly and easily import data about the assets in my structures and examine them in 3D.
CONSI would like to see in a more accurate way the floor conditions of the different rooms, to have an accurate view of the space usage and other parameters, this is something that needs to be improved according to my analytical perspective.
Reason for choosing AkitaBox
My research led me to believe that AkitaBox was the best option for our company out of all the facility management programs available. AkitaBox was the only tool I found that could handle all of my needs, including work order management, asset tracking, inspection management, preventative maintenance, and facility condition assessments. Considering how frequently I use AutoDesk® Revit in my line of work, the fact that it is compatible with Revit was also a significant selling point for me.
Vendor Response
Thank you for your review, Shirley! We'd love to hear more about how we've been able to help with your organization's efficiency. Please be sure to pass on your suggestions for improvement to you CSM. We're always looking for feedback.
Replied March 2023
Maria
Verified reviewer
Telecommunications, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
AkitaBox is a great resource for the company
My overall experience with AkitaBox is great. As I mentioned before, when we implemented it in our work team, we achieved great improvements. It eased the burden on a large part of our team. This is why I will always recommend AkitaBox to any company that wants to automate their facility management efficiently.
PROSWhat I like most about AkitaBox is that it allows me to automatically manage everything related to automate the workflows of facility management. Our old system was very slow and laborious to handle. With AkitaBox we improved our performance by 400%. We checked this by reviewing the current and old statistics.
CONSRegarding my personal experience with the use of AkitaBox, I found only one thing I didn't like, and that was when I started using the mobile application. Sometimes the application stuck and did not start correctly, but this was solved and only happens in rare occasions.
Reason for choosing AkitaBox
There is an essential factor in the decision to acquire AkitaBox and it is the price-quality.After a study of the competition, we came to the conclusion that the advantages offered were justified for the total value of use. Therefore we did not find anything better than AkitaBox in that price range.
Vendor Response
Thank you for your review, Maria!
Replied March 2023
Hanna
Verified reviewer
Hospital & Health Care, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Everything is easier with AkitaBox
My overall experience with AkitaBox was positive in its entirety, since it was implemented in my work group, we noticed instant improvements since before we used a manual method of installation management which was somewhat slow and ineffective. So when I implemented AkitaBox it was something noticeable.
PROSPersonally, I am a worker who does a lot of administrative work with my mobile phone. That's why what I love most about AkitaBox, is that it allows me to perform my management tasks and installation analysis comfortably anywhere I am from my mobile phone.
CONSWhat I liked least was something specific. It happens that the application presented problems when starting in different devices, but that was only at the beginning of the implementation, and all those problems were solved through support.
Reason for choosing AkitaBox
We decided to implement AkitaBox after an exhaustive study of the other alternatives, when I read the reports about the advantages over the competition I knew I had to stay with AkitaBox. Its incredible price, coupled with its performance makes it a very convenient software.
Vendor Response
Thank you for your review, Hanna!
Replied March 2023
Samuel
Civil Engineering, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
monitoring operations and scheduling with AkitaBox
Akitabox has been easy to use and managing all our assets is easy and it has made scheduling and managing workflow a simple task
PROSI like the easy to use friendly interface that comes with AkitaBox which makes navigation and managing our assets easy
CONSDespite being an amazing tool the cost to acquire is expensive and for small organizations it would be costly
Sammy
Consumer Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
An overview of AkitaBox as a facility management tool
Facility management is at the top of our priority and with AkitaBox we have all the power in our hands. The overall experience has been nothing but amazing
PROSI like the visualization features of Akitabox that makes it easy and visualize all the operations. Monitoring and tracking our assets is seamless as well.
CONSI sincerely haven't experienced any major troubles with AkitaBox i can comfortably say they are headed in the right direction.
Vendor Response
Thank you for your review, Sammy!
Replied September 2023
precious
Aviation & Aerospace, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
for efficient maintenance use akitabox
is great tool for all your management operations
PROSakitabox comes with great variety of tools from management , maintenance to asset tracking. most important feature on akitabox is the preventive maintenance feature, it keeps recorded and schedules planned and normal maintenance and also creates reports on the same, this information is kept for future reference.
CONSakitabox has many features, learning all this features requires time, making the tool to have a learning curve
Vendor Response
Thank you for your review, Precious!
Replied September 2023
phil
Government Administration, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Chief Operating Officer
Excellent customer support and helpful when addressing issues. AkitaBox understands the need for realizing a quick ROI and they support that effort by coming on site and completing the initial asset data entry. They also assist with the development of floorplans for buildings, set up room numbers, naming conventions, etc. On-going training is easy to use and on-line in addition to special training sessions provided by customer support staff. We reviewed over a dozen CMMS providers and our team spent weeks evaluating products. We are very pleased with AkitaBox.
PROSIntuitive, easy to understand, quick deployment fantastic graphic interface with building and assets.
CONSWould like a feature that allows for improved work order prioritization.
Reason for choosing AkitaBox
Intuitive, easy to understand, quick deployment, visually associated with building assets and overall building complex rather than a series of folders and/or subdirectories that are not visually or graphically associated to the important building features. As noted in the Pros response earlier, excellent customer support and helpful when addressing issues. AkitaBox understands the need for realizing a quick ROI and they support that effort by coming on site and completing the initial asset data entry. They also assist with the development of floorplans for buildings, set up room numbers, naming conventions, etc. On-going training is easy to use and on-line in addition to special training sessions provided by customer support staff. We reviewed over a dozen CMMS providers and our team spent weeks evaluating products. We are very pleased with AkitaBox.
Reasons for switching to AkitaBox
Existing CMMS product was not a good fit for our application.
Vendor Response
Thank you, Phil, for your review! As you continue to work with AkitaBox, please feel free to reach out any time to your CSM with continued suggestions and feedback.
Replied May 2023
Mike
Facilities Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
A Valuable Measurement in Facility Operations
the experience has been great! The more I use the program and become more accustomed to its functions, I find myself reflecting back tot he software to assist me with my needs. I.E. layers of maps for utilities, emergency management with fire extinguishers, pull stations etc.
PROSThe Akitabox Software program streamlines my overall operation for service in being proactive with automated preventative work orders. It eliminates having to remember to do various tasks and is the key element in our overall operations to care for and maintain over 1.1 million square feet of buildings and hundred and fifty acres of grounds. The ease of implementing a service request from our staff and immediate feedback to the "requester" is a communication piece that holds value and that we are working towards achieving their needs. Perhaps the most valuable measurement is the data we receive on how many service requests we receive, work orders open and closed, what facility (school) is getting more of the attention, which maintenance tech is getting the bulk of the the work orders etc. Feedback and data is worth a lot to me. Lastly, I really appreciate the ongoing, one on one, continued education with my Akitabox service rep to bring me up to speed on new functions of the software and data input that they help me with. I also really value the recommendations that I request and actually see it being implemented. Thank you Akitabox Team!
CONSStill cannot add two employees to an assigned task. QR Codes are currently not implemented
Reason for choosing AkitaBox
Data input and the overall customer service from the onset
Reasons for switching to AkitaBox
Measuring our work flow, streamlining operations and automation work orders..
Beverly
Primary/Secondary Education, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Over all very pleased
All the staff at AkitaBox has been very supportive. Any time I have a question, need clarification or just don't understand how to do something in the software they are quickly there to assist. They take the time to explain and I never feel rushed.
PROSWhen entering a work order for a particular location the facility map helps to quickly identify where the issues is located. When a room is selected at a facility it identifies any open work orders which prevents duplicate requests.
CONSTwo things: 1) say for instance, the complaint is about the air-conditioning unit not cooling properly. The ability to easily switch the work order from the room pin to the asset is not very easy. The unit is not tied to room or is not always listed so it takes a little bit more effort to assign the work order to the unit instead of the room. 2) I have 30+ facilities to monitor for work requests, having to enter into each facility to check for new work orders and process them is time consuming. It would be much easier to be able to access and process all new work orders, no matter which facility, from the All Building page.
Reasons for switching to AkitaBox
AkitaBox provides a more in-depth product using the BIM / Revit files. They uploaded photos of all assets and they have placed the QR code on each asset making research for the Technician much easier.
Vendor Response
Beverly - Thank you for taking the time to share your experience with AkitaBox! We are glad it is helping your teams be more efficient in their daily work. We are always looking for ways to make AkitaBox easier to use, so we appreciate the feedback on your challenges. I have shared this with our product team so they can look at ways to simplify those processes. As always if you have more ideas or questions feel free to contact your customer success manager!
Replied October 2020
Joe
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2022
Pretty good system that could use a couple tweaks
Overall Akitabox has been a good system. I think it could use a couple tweaks to be more effective but it is certainly on track to be one of the best in the business.
PROSI like the ability to pin assets to map locations, giving us the exact locations of our property. The inspections and preventative maintenance organization is pretty nice as well. It could use a few more options such as allowing us to select specific dates on inspection programs rather than only allowing us to select one date and then continue to select 'repeat every year', or 'repeat every month'. Sometimes we would like the inspections to occur 3 times in a year, or 2 times in a year. The only way to do that as of now is to create two inspections, and have those inspections repeat every year.
CONSI do not like that we can NOT bulk edit our building settings across multiple sites. So say I want to add a new type of asset like 'boilers' to all of our buildings. Currently I have to add them individually across 30 different sites. It would be very nice to be able to add an asset type to all of our locations at once. This goes for other organizational settings as well.
Vendor Response
Thanks for the review, Joe! We appreciate your feedback and have passed your comments on to our Product teams. It's valuable user feedback like yours that keeps us moving toward being the best in the business. Please feel free to send your feedback to your CSM at any time as well.
Replied September 2022
David
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2020
Thoughts on AkitaBox
Overall, my experience has been very good. It is a major improvement over out last system.
PROSIt is very streamlined and gives me a lot of great customization options. I love the document import feature. Waaaaaaaay easier to use than School Dude.
CONS1. Can't make changes to Pins across all locations. 2. Can't make custom pin icons. 3. Can't create 1 PM and attach several pieces of equipment. 4. Mark-up tool needs to have a "Text Box" option. 5. New feature that turns on ALL pins is a bad feature as it simply looks up the program while trying to load.(We have a lot of equipment.) 6. On work orders, there should be a "Complete" option which gives a person a chance to log work and removes them from the work-order. Then the last person on the work-order could complete and "close" the work order.
Vendor Response
David, thank you for the feedback! We appreciate hearing the good and bad about AkitaBox so we can continuously improve. I have shared your feedback with our product team so they take a look at ways to improve the software. Great to hear you are enjoying the user experience and customization of the software. You guys have certainly made it your own! We look forward to our continued partnership.
Replied October 2020
Austin
Pharmaceuticals, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
AkitaBox - Outstanding Facility Management Tool
Overall, AkitaBox is great tool for any maintenance personnel or facility manager. This software is easy to use! The AkitaBox team came in and labeled all of major assets with QR codes and uploaded our PM maintenance schedules. The AkitaBox team is available at all times with live chat function or by telephone. This software keeps us ahead of major breakdowns!
PROS- Provides maintenance schedules for multiple assets - Keeps track of major assets - Logs all work orders for preventive maintenance and reactive maintenance - Tracks hours (labor) and expenses -
CONS- Dashboard for assets doesn't have a tab for cumulative total of money spent - Reporting Tab needs to be updated to incorporate specific equipment break downs (money spent, labor hours, predict future expenses/when maintenance will be needed) - Dashboard tab with uploaded invoices for specific assets
Reason for choosing AkitaBox
We choose AkitaBox as they are a local in our area and we had connections within. We like to work with up and coming companies!
Vendor Response
Austin - Thank you for taking the time to provide this review. We are glad the AkitaBox platform is helping you avoid that costly downtime! We are actively looking for ways to improve on our reporting capabilities in AkitaBox, so we appreciate the feedback. If you have other ideas or feedback please don't hesitate to let your customer success manager know anytime.
Replied October 2020
Craig
Hospital & Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Facility Infrastructure
Excellent!! From implementation to answering questions on day to day questions are always addressed.
PROSThe floor plan feature with asset tags identifying key components and their location within your facility. Attaching pictures, O&M manuals, and other important information to assets is valuable for future maintenance or life cycle replacement.
CONSIncluding additional fields to assets would be beneficial. A life cycle timer (count down) for equipment would assist in creating 5-year plans and budgeting. This would ensure equipment could be replaced before major breakdowns occurred.
Reason for choosing AkitaBox
Cost point and vision AkitaBox has on providing changes to the system throughout the year.
Reasons for switching to AkitaBox
The flexibility, PM feature, and reporting functions
Steve
Education Management, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY