About ArcGIS

ArcGIS is a mapping and analytics solution that helps businesses in healthcare, banking, manufacturing and other industries manage field operations, data collection, visualization, workflow configuration and more. Field workers can perform inspections, track assets and capture asset data, such as photos, videos, audio recordings, notes or markups.

ArcGIS's business analyst application lets managers generate location-specific insights to optimize market planning, site selection and customer segmentation operations. The strategic, tactical, operational and informational dashboards allow supervisors to gain visibility into KPIs, data trends and project status. Additionally, staff members can use the crowdsource reporter tool to submit issues, obs...


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Supported Operating System(s):

Web browser (OS agnostic)

382 Reviews of ArcGIS

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(236)

236

4 stars

(119)

119

3 stars

(13)

13

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 382 results

July 2020

User Profile Picture

Bintang from PT Aneka Tambang, Tbk

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Mining & Metals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

The Function and Facilty Tools of Arcgis

These software has allowed me to undestand the concept of geostatistical analysist. And also these software has allowed me to achieve my degree in bachelor of mining engineering.Such help like layouting map, analysis out put contour and another geospatial analysis.

Pros

Tool geostatistical, geospatial analysis

Cons

There in few of module to learning tools

Reasons for Choosing ArcGIS

Cause Arcgis, could doing many things by this program only.

June 2020

timothy from Software Industry

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

June 2020

Excellent mapping software for the patient.

After about 100 hours of being hopelessly lost in the menus, import/export functions, and display properties, an average user will probably be able to impress their colleagues with a tidy and professional display of 2-d or 3-d data in a relevant map background, which very few other freeware programs are capable of creating.

Pros

With enough time and interest, the features available for ArcGIS and ArcGIS Pro are brilliant and all-encompassing. Using raw map datums and a collection of information allows users to expertly display any sort of 2-d grid on any map projection with tons of custom options for audience display.

Cons

The learning curve is very steep and the complexity of the software is overwhelming to new users. The number of navigable menus and sub-menus in the home screen of the project can be exhausting to figure out without doing everything incorrectly the first time. This is NOT the Microsoft Powerpoint of data display.

Reasons for Choosing ArcGIS

Even though the QGIS was free compared to the very expensive ArcGIS product, the features that are constantly being updated and implemented for ArcGIS are second-to-none compared to freeware.

June 2021

LEWIS from nairobi city council

Verified Reviewer

Company Size: 10,000+ employees

Industry: Architecture & Planning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Best tool for planners

Efficient and reliable

Pros

The fact that planners can use it to do variety of analysis including transportational analysis,geographical analysis,economic analysis,built form analysis among many others with the software makes it the most convinient tool in possession of urban planners and designers

Cons

The complexity of the software especially for newbies makes it a little challenging but with various tutorials installed in the software it enables them to catch up and be able to utilize the software.

Reasons for Choosing ArcGIS

It is able to deal with large areas efficently unlike archicad

February 2018

User Profile Picture

Nathan from HMB Professional Engineers, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Civil Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

2.0

Functionality

5.0

February 2018

I use ArcMap daily, but almost always as a part of my overall editing flow.

It makes the start of very pretty maps, sometimes. I almost always generate base layers here, and then export them into illustrator/photoshop to do actual final renders.

Pros

The styling guides are better than any other options out there - once you can learn to navigate the byzantine menus. I've used QGIS, Globalmapper, AutoCad, and Microstation, and maps just look better in ArcMap than in any others -it's made for creating display mapping. I know that there are other programmatic things you can do, but for my workflow, I use it almost exclusively for building maps for display.

Cons

The menus are silly that you have to go that far down a rabbit hole, processing is a nightmare (especially with messy geometry), and I used to (until I quit trying altogether) find myself trying a processing task in ArcMap, watching it fail, and then trying it again in GlobalMapper/QGIS and it would do fine. Processing is a very weak point in ArcMap, at least from my perspective.

March 2021

Brian from Stoughton Utilities

Company Size: 11-50 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2021

Utility mapping on both the desktop and mobile devices

Our mobile workforce has become significantly more efficient due to the ArcGIS platform and the systems that we have built upon its frameworks. ArcGIS has become a core piece of our business and our daily operations, and we continue to increase its use and integration with other systems.

Pros

ArcGIS continues to evolve as a product as our needs grow as a customer. We are moving away from desktop-based GIS, with nearly all employees now using mobile devices as their primary tool to access our utility mapping data. ArcGIS Online has made this available, and we continue to grow our mobile offerings, though the AGOL platform still allows us numerous areas for us to continue to explore and utilize to improve our field workflows. Numerous samples, test applications, etc. are provided by ESRI to get you started, and since they're the industry leader, there are tons of real-world examples of the software in use that are available to the public.

Cons

ArcGIS is an enormously complex software platform, with tons of automation and analysis tools available. However online documentation can be difficult to find, and is frequently written in ways that require an in-depth understanding of the systems. Prerequisite setup steps aren't always included in the documentation, instead it's often written with some assumptions in mind. Setups completed by other employees can be difficult to troubleshoot because of these assumptions in the documentation. The robustness of the platform can also lead to additional steps for end users, as they have to work through options that aren't relevent to them, but cannot be hidden from their view. One such example is just the login screen to the AGOL mobile apps causes our users frequent struggles as they can't remember the sequence of steps to get to the organization login. There should be increased administrator options available to simplify/restrict options available to the end user.

Reasons for Switching to ArcGIS

ArcGIS was the industry leader in GIS, and while AutoCAD released their AutoCAD Map platform to try to compete, we decided switch to the platform that was in use by our peers across the industry.