The software is easy to use. Keeps the maintenance department organized. Most of all the tech support that A/E provides is second to none. What ever issue we have if the tech on the line with you can't fix it they will follow the trouble ticket till it is resolved.

This software keeps are company maintenance organized.

What I didn't like about this software is that I didn't find and implement it sooner.

Overall it was a good experience. My main issues that I ran up against were not the fault of my team or Asset Essentials.

When I first started with my current employer we utilized EPaC. I was not satisfied with the software especially at the price were paying. After being notified of a price increase I was spurred on to find a replacement. As luck would have it we had acquired on of our competitors. They had been looking at Asset Essentials. I was contacted by [SENSITIVE CONTENT HIDDEN] and he gave me his sales pitch. Long story short - we have more functionality, a much more intuitive interface, customer service that actually answers questions and a roll-over process that was nearly painless for less than half of what we had been paying before the cost increase.

My only complaint would be the hierarchy of some of the items is unclear. I am very much a visual person. I chart would have helped a great deal.

I'm afraid SchoolDude has stretched itself too thin and is getting ready to implode. Sooooooo many problems this year. These problems that belong to SchoolDude are truly having a negative impact here.

When it worked right, which was before 2017, the inventory direct was a great tool for our Warehouse (over 4000 items). Before 2017, when things started going haywire, the PM direct was good; it could have been better. The Maintenance Direct still seems to be working.

In March of 2017 I do not know what changed; support has never been great but we started having all kinds of bizarre problems and most have not been fixed. The problems have been turned over to their developers......where they stay I guess.

Overall I have a good experience using Asset Essentials. It is pretty easy to use. It has a lot of useful funcitons and I seem to discover new things periodically. I was very happy when our company decided to get this software it has cut back on my work.

Being able to enter work orders and not having to bog down email boxes with a bunch of emails. Everyone being able to view work orders and know the status

The help feature is not very clear or easy for most users. It seems to be geared more toward the highest administrators rather than the everyday user. A lot of times I cannot get my answers for help from there because it wants me to use functions I do not have access to and I have to call the help line.

Great experiences so far using the product.

Easy to use. Simple to explain/train others to use.

I like the product. It works very well for what we need.

Overall the company has been very good to work with. They are very responsive to questions and issues, and have been there every step of the implementation.

Asset Essentials has a very easy to use platform and mobile app. It allows my technicians to stay on the move across our 5 facilities. They are no longer tied to a desk top for work order info and completion.

The only con i have seen is the system does not change the equipment status to unavailable when there is an in progress work order.

Too early to say what I like most, but very happy with the flexibility of the system and customer service. Lot's of tutorials.

Too early to tell. Only been using for a few days.

keeping up with the life of parts and the stocking of parts

all it allows you to do with the program

takes a while to learn your way around but once you learn it is pretty easy

Could not do my job effectively without it!

Asset Essentials is an amazing tool to help schedule and complete onsite work.Creating work orders is very easy, and convenient. The ability to maintain work in our facility has never been so easy.

I think the application is great the way it is.

Kept up with maintenance schedules fairly well.

User interface is simplistic.

Not easy to navigate or find backend information. I do not like how work for the day is presented.

We have always had a Preventive Maintenance program and the software allows us to continue with keeping our PM schedule and tracking equipment history of repairs and Work Orders.

This software is very robust with features that you can use or not. It will just depend on the size of your organization and how much information you want to include when you are doing your implementation. There are areas I do not use due to other software packages that are in our organization. Customer support has been very good. We had time to get the feel of Asset Essentials before we migrated to it. The migration from our old software to Asset Essentials was seamless.

At this time I do not really have a lot of cons. Maybe the help guide, it is a bit over whelming when you want to look for a specific subject.

Overall Asset Essentials has been an incredible tool to show accountability for work orders on multiple levels from the techs, to requesters, to locations and even assets that are problematic.

It works great for prioritizing an keeping track of work orders from requesters along with planned maintenance schedules. The Report function is incredibly useful to assess where the techs are at with completion, labor hours, and availability.

The limited options for the tech accounts provide me with extra work editing their times. The timers are still tedious to use and when a work order is released on an asset it does not show details about the asset (ie. serial number or location) causing the techs to have to navigate to a different screen and research the asset to know which one it is exactly.

It is very intuitive. The HELP menu is excellent. Tech support is outstanding.

1. I would like to see the ability to look up parts by manufacturer number when adding parts to a work order. On many occasions the technician has to back out of the work order, go to the parts screen to identify the Brightly part number and then reopen the work order to input the part used. 2. I would like the ability to have a column in the parts screen that identified actual physical location of the part. At this time you can only see the location such as Bearing Cabinet. We want to see the Shelf/Row/Bin without having to open the part screen for the part.

Generally very satisfied with this software.

It is easy to use and is intuitive. Customer service has been very helpful when needed.

The data export function (Asset Essentials Connector)did not allow me to export data from multiple tables at the same time. I would need to export fields from two or more tables separately, then combine the fields in to one table afterwards. This did not satisfy my needs and as a result, I could not create the proper reports for my superiors.