All Asset Essentials Reviews
1-25 of 248 Reviews
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Anonymous
Used more than 2 years
OVERALL RATING:
4
Reviewed April 2023
honest review
Willem
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Best on the market
There were a few hiccups in the very beginning, mostly due to the system being in a developmental stage. But everything was fixed with one phone call. Great customer service!
PROSThe layout is smooth. It was incredibly easy to make the transition from our old software.
CONSEverything is organized in a logical order.
Reasons for switching to Asset Essentials
Faciliworks was way over complicated. Very slow, and basically no customer service.
Franciso
Food Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Annual review
I am very pleased with the software and it's capabilities. It would be nice to maybe have some videos on how to customize the screens. Specially some of the more basic features of the software.
PROSThis software is very easy to use in comparison to others on the market. I like the fact that their is a lot of possibilities to customize the data.
CONSI would like the report section to be more user friendly. Some of the reports are a bit difficult to create. It might just be me that needs more training on it.
Reason for choosing Asset Essentials
I have used both and have found that Asset Essentials was more user friendly for my organization.
Shaun
Plastics, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed March 2020
Definetantly not for manufacturing, load time galore
Overall i think this is a very beginner software with a ton of bugs and nonfunctional that they need to work out. Progress with bugs and these functionality problems take way too long if ever to be completed. Honestly wish we spent our money elsewhere.
PROSsetting up Pm's was a nice change from using Outlook calendar Work request made it easier for staff to tell me about broken equipment it does eliminate paper
CONSvery tough to start to use it because the lingo and they way they have it sorted doesn't really apply to manufacturing. to customize alot of thing you need them to do it because we don't have access. plus everything takes 5 at least 5 seconds to load. which doesn't sound like much but every thing you click will have load times. The app is terrible and unusable. load times, restriction in functionality. bugs. Ability to put in meter readings is terribly painful You cant add parts while in a workorder. its a separate page you have to go to. and you can't complete tasks while on a computer.
Reason for choosing Asset Essentials
I chose this one because it had an app and it looked very useful and they said it would be easy to do a walk around checklist with meter readings. It also was on the cheaper side which made it easier to pass on to upper management to buy in.
Trent
Semiconductors, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Customer service
Not sure how many times I can say this is an awesome service. We use this everyday.
PROSWorking with customer service is 1 of the best parts about this service. Not only using all the different parts of this software, the customer service is awesome. When you call the help line you are greeted with it seems like a smile. The help line tech is able to fix 99% of any issue. If they cannot fix it, they get you in touch with the person who can along with keeping you updated with the progress. I have never hesitated to call the help line with any issue. :)
CONSI have been unable to find anything as a con, when it comes to this software.
Jeff
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Indian Community School Franklin, WI
Great experiences so far using the product.
PROSEasy to use. Simple to explain/train others to use.
CONSI like the product. It works very well for what we need.
Reason for choosing Asset Essentials
Past experience with the School Dude products.
Reasons for switching to Asset Essentials
cost. Also TMA was to complicated and the support was company controlled and had a seperate cost to have the support.
Caleb
Machinery, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Asset Essentials
Overall the company has been very good to work with. They are very responsive to questions and issues, and have been there every step of the implementation.
PROSAsset Essentials has a very easy to use platform and mobile app. It allows my technicians to stay on the move across our 5 facilities. They are no longer tied to a desk top for work order info and completion.
CONSThe only con i have seen is the system does not change the equipment status to unavailable when there is an in progress work order.
Reason for choosing Asset Essentials
The ease of use from the manager level to the operators. The functionality and reporting options as well as the integration of advanced technologies.
Mike
Chemicals, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Asset Essentials works great!
We used a paper system before and it was difficult to track recurring issues. I feel this will greatly improve the longer we use the system.
PROSEase of use and customizable without added costs. Implementation team was great and very responsive.
CONSThe general requester user is nice as you can have unlimited users, but staff needs to have an email to do this. We had to setup a dummy email account to set this up so anyone can submit a request. I might be nice to have a URL that can be setup instead of needing an email.
Reason for choosing Asset Essentials
I thought it was the best overall fit. AE had great reviews, cost effective and not overly complicated.
Arend
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
So far so good.
Too early to say what I like most, but very happy with the flexibility of the system and customer service. Lot's of tutorials.
CONSToo early to tell. Only been using for a few days.
Reason for choosing Asset Essentials
System flexibility, customer support, small difference in price.
William
Electrical/Electronic Manufacturing, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Great system with minimal effort to maintain
ease of use and user interface make this an excellent tool for both techs and requestors.
CONSThe system could use some additional intuitive items and more forward thinking IIOT options
Reason for choosing Asset Essentials
historical tracking of work and asset management
Davis
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2018
We have been able to get some value from this product but it has taken a long time to implement.
This software has a lot of potential for us. The ability to track costs of repairs, parts, downtime, etc. could be really valuable. Having an accurate parts inventory will also be very nice when we get to that point. Keeping track of what work has been done on the different assets has been the best for us so far. Finally, having a parts list for each piece of equipment will be awesome.
CONSIt is not a very sleek or modern user interface. Also, there are abundant features that can provide great value but it takes a lot of clicks to access what I want. Sometimes it seems like there are too many steps to perform what I want to. One example would be PO's. I also wish it would allow me to customize more so I can avoid fields of information that I don't need.
Jorge
Plastics, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed November 2019
Robust and Intuitive Asset Management
I am very pleased with their current level of customer service. At the beginning there were a few people we dealt with that are no longer there that did not provide the same level of customer care as the ones that we deal with now.
PROSWe fell in love with the ease of use of the interface. The level of control over the maintenance technicians is phenomenal and the ability to provide a service request portal to users without needing to purchase additional licenses was a huge deal maker.
CONSAs with many new implementations, we ran into a few bugs at the beginning when we first implemented the software. With their amazing customer support, we were able to overcome those issues, but it is something to consider.
Reasons for switching to Asset Essentials
The module for Quality did not provide all of the tools that were required by our maintenance team.
Vendor Response
Thank you for taking the time to leave a review! We are thrilled to hear you're pleased with our customer service and that Asset Essentials has been intuitive, easy to use and made your life easier!
Replied November 2019
Justin
Food & Beverages, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Rhinegeist 11/26/19 Review
Overall the system meets our needs and what we are trying to accomplish. I would like to see better reports so that I can "fine tune" my team and trends. Also on the original setup I was suppose to have unlimited storage, then they came back and said it would be "limited." There was also only one version of AE when I signed up, then the added AEE and wanted to change pricing. I was able to work out the issues, but still not exactly what was promised in the beginning.
PROSI like the support availability and the ease of use. There are still areas where I think they can improve on, one being the mobile app (android/iphone).
CONSPulling certain reports and asset history is not user friendly. I have tried to work with them on multiple reports and it is always a nightmare of finding something that will work.
Vendor Response
Hi Justin, thank you for taking the time to leave a review! We appreciate your feedback and patience as we continue to enhance and add more functionality to Asset Essentials. If you ever have questions, please don't hesitate to reach out to your Account Manager or the Support team. We're glad you're part of The Dude!
Replied December 2019
Brandy
Railroad Manufacture, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Asset Essentials for Planned Maintenance
Overall Asset Essentials has been an incredible tool to show accountability for work orders on multiple levels from the techs, to requesters, to locations and even assets that are problematic.
PROSIt works great for prioritizing an keeping track of work orders from requesters along with planned maintenance schedules. The Report function is incredibly useful to assess where the techs are at with completion, labor hours, and availability.
CONSThe limited options for the tech accounts provide me with extra work editing their times. The timers are still tedious to use and when a work order is released on an asset it does not show details about the asset (ie. serial number or location) causing the techs to have to navigate to a different screen and research the asset to know which one it is exactly.
Reasons for switching to Asset Essentials
Asset Essentials had more available options than the original Dude Solutions program we were using.
Vendor Response
Hi Brandy, thank you for leaving a review! We appreciate your kind words and are happy to hear Asset Essentials has been helpful with tracking and reporting. Thanks again for your feedback!
Replied December 2019
Sean
Facilities Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
AE Complete
It's been great so far, no real complaints
PROSUser friendly ease of access and great documentation
CONSsome features need to be relooked for personalization of operation, PM scheduling needs a little work
Reason for choosing Asset Essentials
Moved over from SD Maintenance Direct
John
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Easy to Access and Get Started
I have been very pleased with the program and has allowed us more time and information to improve the PM we do from monthly to production based which was not possible without the program.
PROSThe software has all the flexibility it be used in most any maintenance department. Easy to add and duplicate work orders staffing, and people changes are easy to add and adjust. Simple to look up equipment history and track past issues.
CONSThe dash board and charting features are easy to get looking good but hard to adjust to your specific needs.
Reason for choosing Asset Essentials
The program seemed more flexible and easier to understand. It also will allow us to grow in the future more licenses and more equipment.
Jon
Higher Education, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great Support
We monitor time/money used to decide asset replacemwnt!
PROSLove the ease and power of data management. RIGHT AT YOUR FINGERTIPS!I really appreciate the staff at Brightly, they act as though I am their only customer! They are outstanding on follow-up of any issue we present! 10 star service!!!!!!!!!
CONSVery few items, mostly in the clerical area.
Reason for choosing Asset Essentials
We heard about the great support from the Brightly techs!
Gary
Military, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Asset Essentials Review
Generally very satisfied with this software.
PROSIt is easy to use and is intuitive. Customer service has been very helpful when needed.
CONSThe data export function (Asset Essentials Connector)did not allow me to export data from multiple tables at the same time. I would need to export fields from two or more tables separately, then combine the fields in to one table afterwards. This did not satisfy my needs and as a result, I could not create the proper reports for my superiors.
Reason for choosing Asset Essentials
Asset Essentials bought Bigfoot allowing us a near-seamless integration.
Reasons for switching to Asset Essentials
Needed to go web-based
Kevin
Computer Hardware, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Fantastic tool for every maintenance department
Could not do my job effectively without it!
PROSAsset Essentials is an amazing tool to help schedule and complete onsite work.Creating work orders is very easy, and convenient. The ability to maintain work in our facility has never been so easy.
CONSI think the application is great the way it is.
Dennis
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Asset Essentials Review
We had a verbal/spread sheet maintenance system before. This software is perfect for our organization. We primarily use it for documenting and tracking maintenance request and have not concerned ourselves with equipment maintenance cost tracking but the information is there when and if we decided to start doing it. Training was excellent and the instructor was able to answer all our questions quickly.
PROSThe features, ease of access, support and cost are perfect for our application.
CONSWe have not found any issues with the software or had any regrets for purchasing it.
Reason for choosing Asset Essentials
Features for cost and ease of use.
Vendor Response
Hi Dennis, thank you for leaving a review! We appreciate your kind words and are happy to hear Asset Essentials makes your workday run that much smoother. We're glad you're part of The Dude!
Replied December 2019
Mike
Medical Devices, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed November 2019
KNA Reveiw
We converted over from MP2 and utilize Asset Essentials for tracking machine repairs and for scheduling of preventive maintenance.
PROSThe software platform is easy to use. I also like that it has a mobile app that allows me to access the program from anywhere
CONSI do not like the network lag as it adds several seconds to each step, making it rather time consuming for my team to use
Reason for choosing Asset Essentials
Ease of use platform, cost effective, mobile app, assisted conversion from MP2
Reasons for switching to Asset Essentials
MP2 was outdated and upgrading was very expensive
Vendor Response
Hi Mike, thanks for taking time to leave a review! We're thrilled to hear Asset Essentials is easy to use and that you've enjoyed the mobile app. Thank you for being part of The Dude!
Replied December 2019
Cherie
Automotive, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2023
It works well to make sure task get completed
I like it for accounting for time and cost of materials.
PROSIt is a good way of tracking and back tracking when things were repaired or completed
CONSWhen someone else declines a job, I can't change it.
Nicholas
Chemicals, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
User Friendly, Easy to use, Great Customer Support
Overall I have loved my experience with Asset Essentials. We are a small company and don't even use the program to its full potential, however it is customizable to cover all our needs to track all types of maintenance, scheduling, assets. The customer service has been a great experience any time I have had issues. No complaints here!
PROSHow easy it is to use this product, and how it fit all of our needs. Very customizable
CONSImproving how to look at meters, and hours between reads without having to go find the asset, the last read, and do the math to see how many hours something has ran would be nice.
Reason for choosing Asset Essentials
For reasons listed above
John
Mining & Metals, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2019
Moved from BIgfoot to AE
Good
PROSVery easy to setup and implement. Easy to work with and great people
CONSThe connector tools seems to be broken. I have had several issue with this . Seems there needs to be some fixes and development completed
Vendor Response
Hi John, thank you for leaving a review! We appreciate your kind words and happy to hear Asset Essentials has been easy to work with. Please reach out to our support team if you ever have questions or need help with something!
Replied November 2019
Bill
Food Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Maintenance Manager
Asset essentials is a good program in that it is easy to use and print reports
PROSit is very easy to navigate in the prograam
CONSThe ability to forecast out further than 1 week.