AwareManager Software


AwareManager is a provider of facility management software for commercial and corporate real-estate properties, stadiums, healthcare facilities, offices and similar venues. It also offers maintenance scheduling as well as assist stakeholders in maintaining risk ledgers, recording insurance certificates, tracking incidents and escalating issues via appropriate channel to concerned stakeholders. Besides providing a facility/venue management solution, AwareManager also has a team of advisors that analysis customer requests and provides consultation, operational integration, training and support based on clients' requirement.

Among the suite of functionalities that AwareManager has to offer are asset management, inventory management, predictive maintenance, preventative maintenance and work order management. The software has a user portal that allows end users to request services or register visitors. Users can create and combine ad hoc work requests, schedule their target deadlines and track their progress. The scheduling feature allows managers to reserve staff, resources, meeting rooms, events and more.

The system can be deployed on-premises or through the web and is compatible with Mac, Windows operating systems and mobile devices.

Dashboard
Dashboard

Dashboard

Work ticket

Work ticket

Visitor calendar

Visitor calendar

AwareManager IQ

AwareManager IQ

Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



14 Reviews of AwareManager

Overall rating

4.5 / 5 stars

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Leonardo from HINES

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

I have been working 3 years with this software with no problems so far.

Manage request from tenants, you can create work orders, can create recurent maintenance, can atennd tenants faster, can track your Works, provide a better and organized service to your client, can vizualice the data of your building in a better way ( aware IQ), you can provide to your tenant a technological solutions qith QR codes, móvil App.

Pros

Technical support is very good, always available, fast answer and you can customice to your needs. Additionally, is funtional that you can connect Móvil App, Web page with the software that manage the local staff on the daily operations.

Cons

Well one thing that I have found is, that you can not adjust documents or Files or pictures when you create a maintenance. Additional the box to write the description of that maintenance is too short.

Review Source: Capterra

Tommy from Akridge

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Great Customer service, great product

it helps us run our buildings

Pros

The Software does everything and more, The company is open to customer requests and adds them to development pipe line

Cons

Software would be a lot less maintenance if it was not JAVA base, so i would like to see it NOT java based.

Review Source: Capterra

Persis from Hines 101 California

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Has a lot of capability but clunky to use

Pros

There are so many ways to customize to each user's needs. It's great that we can have so many features in one place.

Cons

When we need a specific type of thing set up it's not always straight forward. The techs make work arounds that then become obsolete later on but the legacy of the work around stays making the system clunky and it's easy for new users to get bogged down with all the steps.

Review Source: Capterra

Sam from Sacramento Kings

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Excellent platform and event better service provided!

Pros

-User friendly
-Ability to customize fields
-Multiple platforms available for us
-Reporting functions
-Service provided

Cons

I don't have many critiques of AwareManager's platforms utilized. As with anything, the system takes time to fully understand and implement.

Review Source: Capterra

Mazen from Saudi Naval Support Co.

Industry:  Utilities

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Helpful software and an affordable price

Great Software, provided all what we need at a reasonable fee.

Pros

Ease of use.
Interactive Interface which makes your work faster.
Help and support are very reliable.
fast respond.

Cons

Need some additional features to cover certain functionalists
should support more languages.
It would be better if interface are made more flexible to re-arrange.

Review Source

Amy from Stadium Management Company

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

All in one building management solution - highly customizable

Pros

The software is highly customizable which a great perk to allow you to mold the software to work for you and your processes. Having everything in one system along with the ability to link work with vendors, cost, contracts, insurance, equipment, and inventory makes the software a great asset. The other bonus is the folks at Aware Manger they are open to adding features and working with to improve their software, which is a win win for everyone. Clients get issues addressed and the software gets better and better. They are also a great resource for help with the system and coming up with solutions. There improvements to the mobile platform is a game changer, ease of use along with the ability to capture data, and ability to customize the app has allowed us to increase our use of the system. The way the software is set up allows you to customize the end users experience from level of access, down to granular types of work classifications, location, as well as customizing each users view information and entry.

Cons

The desktop version of the application can intimidating to users not use to a database environment, utilizing web forms and mobile are better options to increase end user adoptions. The software only allows you to work in one capsule at a time. When dealing with connected data it helps to be able to move fluidly through capsule location. There is a work around but it could be better. The software could use a better budget tracking tool for the detailed users.

Review Source: Capterra

Grant from C&W Services

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

This software is easy to use and easy to customize to suit your needs

it is easily configured to suit the need of the user.

Pros

The things that I like most about this software is that they are always improving it. I like that the software can be configured so that you can use it as a paperless system by utilizing the Mobile app.

Cons

The only thing that I don't like about the software is that you are not able to print forms to a file rather than printing a hard copy and then having to scan the document to a file.

Review Source: Capterra

Ralph from Penguin an Emcor Company- Critical Infrastructure

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Excellent

Make doing preventative maintenance a lot easier

Pros

Overall quality, user friendly and make changes on the fly. awares ability to adapt improvise and overcome any obstacles

Cons

we would like to see aware incorporate a round, inspection and meter reading module along with an electronic log book

Review Source: Capterra

peter from REal estate and property services

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

75

improved reporting of business results. able to add on other departments easily

Pros

Mobile technology, reporting were the features that caused us to select aware manager. Preventive maintenance is also high on the list.

Cons

It was very painful to implement due to your project team. Aware manager had no good project implementation methodology to use. This should be a repeatable solution and waasnt for you. Also, we were promised features in Aware Manager that didn't exist at the time.

Review Source: Capterra

valerie from Pittsburgh Pirates

Industry:  Sports and Recreation

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

simple to learn and easy to navigate.

Pros

anyone can be taught in a day to use Aware Manager. I have taught a few co-workers how to use and they were able to generate work orders and reports immediately.

Ralph from Penguin and EMCOR Company

Industry:  Field Maintenance

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Worke with Aware Manage fo the past 15 Years CMMS, Project management,

Pros

extensive knowledge, experience and professionalism is a tremendous asset When working with the individuals from aware management.

Cons

That they are not based in new York so I can see them more

Kenneth from Building Services

Industry:  Construction and Engineering

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Done Right Building Services

Pros

We have been using the Aware Manager program for the past Five years and we love the functionality of the sytem. We also enjoy the trending and tracking capabilities along with the detailed reports that are generated for our customers and clients.
Having multiple field account locations with only two field operations managers trying to cover multiple states would be a nightmare without the Aware Manager program. This program has allowed our company to reduce cost and maximize our effeciency all at the click of a button and our account managers and technical support team are extremely knowledgable and compentent of all aspects of the system. Whenever I have a question or need to further my knowledge of the systems capability, they are always available to assist. I would highly recommed Aware Manager to any company that manages multiple sites and locations.

Cons

We all know that all program systems have minor problems however I have not been able to identify any that relates directly to my service line. Furthermore, I am happy to say that I have given them a wish list of additional items or tasks that I would like to see the system be able to provide me that is specifically catered to my line of business and their data programmer was able to create and write a new program to meet my needs.

Ermin from CW Facilities Services

Industry:  Other

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Great service and Reporting

Pros

The Aware team has been very quick to respond to any issues I have had. The service is truly great and the report you are able to complete for clients is something I value immensely and I know my clients feel the same way. We were able to receive much support for Kelly and Alex on getting one of our sites set up and they took the time out of their day to come and meet with us in Vermont.

Cons

I cant think of any complaints about this. I have very little to no issues and those were resolved right away.

Cindy from Paramount Group, Inc.

Industry:  Real Estate

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Great Product!

Pros

We have been using this system throughout our portfolio for almost 8 years now. Their support staff has changed, but is always available and helpful with any questions/concerns we might experience.

Cons

There is nothing at this time that would fall under this category.


Displaying 1 - 14 of 14 reviews