AwareManager is a provider of facility management software for commercial and corporate real-estate properties, stadiums, healthcare facilities, offices and similar venues. It also offers maintenance scheduling as well as assist stakeholders in maintaining risk ledgers, recording insurance certificates, tracking incidents and escalating issues via appropriate channel to concerned stakeholders. Besides providing a facility/venue management solution, AwareManager also has a team of advisors that analysis customer requests and provides consultation, operational integration, training and support based on clients' requirement.
Among the suite of functionalities that AwareManager has to offer are asset management, inventory management, predictive maintenance, preventative maintenance and work order management. The software has a user portal that allows end users to request services or register visitors. Users can create and combine ad hoc work requests, schedule their target deadlines and track their progress. The scheduling feature allows managers to reserve staff, resources, meeting rooms, events and more.
The system can be deployed on-premises or through the web and is compatible with Mac, Windows operating systems and mobile devices.
Mazen from Saudi Naval Support Co.
Employees number: 501-1,000 employees
Great Software, provided all what we need at a reasonable fee.
Ease of use.
Interactive Interface which makes your work faster.
Help and support are very reliable.
Need some additional features to cover certain functionalists
should support more languages.
It would be better if interface are made more flexible to re-arrange.
valerie from Pittsburgh Pirates
Specialty: Sports and Recreation
Employees number: 1,001-5,000 employees
anyone can be taught in a day to use Aware Manager. I have taught a few co-workers how to use and they were able to generate work orders and reports immediately.
Ralph from Penguin and EMCOR Company
Specialty: Field Maintenance
extensive knowledge, experience and professionalism is a tremendous asset When working with the individuals from aware management.
That they are not based in new York so I can see them more
View the entire product, do not make the mistake and lock at it singularly for just CMMS. this is a multifaceted product that can do more than just CMMS
Kenneth from Building Services
Specialty: Construction and Engineering
We have been using the Aware Manager program for the past Five years and we love the functionality of the sytem. We also enjoy the trending and tracking capabilities along with the detailed reports that are generated for our customers and clients.
Having multiple field account locations with only two field operations managers trying to cover multiple states would be a nightmare without the Aware Manager program. This program has allowed our company to reduce cost and maximize our effeciency all at the click of a button and our account managers and technical support team are extremely knowledgable and compentent of all aspects of the system. Whenever I have a question or need to further my knowledge of the systems capability, they are always available to assist. I would highly recommed Aware Manager to any company that manages multiple sites and locations.
We all know that all program systems have minor problems however I have not been able to identify any that relates directly to my service line. Furthermore, I am happy to say that I have given them a wish list of additional items or tasks that I would like to see the system be able to provide me that is specifically catered to my line of business and their data programmer was able to create and write a new program to meet my needs.
Take a trial run of the system and you will see for yourself and for your business industry the full value the Aware Manager will bring to your business.
Ermin from CW Facilities Services
The Aware team has been very quick to respond to any issues I have had. The service is truly great and the report you are able to complete for clients is something I value immensely and I know my clients feel the same way. We were able to receive much support for Kelly and Alex on getting one of our sites set up and they took the time out of their day to come and meet with us in Vermont.
I cant think of any complaints about this. I have very little to no issues and those were resolved right away.
A must is to check the size of the site and be prepared to train many people on proper use.
Cindy from Paramount Group, Inc.
Specialty: Real Estate
We have been using this system throughout our portfolio for almost 8 years now. Their support staff has changed, but is always available and helpful with any questions/concerns we might experience.
There is nothing at this time that would fall under this category.
They have a strong personal touch! We looked at several different products and this one stood above the others.
Amy from Stadium Management Company
Employees number: 201-500 employees
The software is highly customizable which a great perk to allow you to mold the software to work for you and your processes. Having everything in one system along with the ability to link work with vendors, cost, contracts, insurance, equipment, and inventory makes the software a great asset. The other bonus is the folks at Aware Manger they are open to adding features and working with to improve their software, which is a win win for everyone. Clients get issues addressed and the software gets better and better. They are also a great resource for help with the system and coming up with solutions. There improvements to the mobile platform is a game changer, ease of use along with the ability to capture data, and ability to customize the app has allowed us to increase our use of the system. The way the software is set up allows you to customize the end users experience from level of access, down to granular types of work classifications, location, as well as customizing each users view information and entry.
The desktop version of the application can intimidating to users not use to a database environment, utilizing web forms and mobile are better options to increase end user adoptions. The software only allows you to work in one capsule at a time. When dealing with connected data it helps to be able to move fluidly through capsule location. There is a work around but it could be better. The software could use a better budget tracking tool for the detailed users.
Grant from C&W Services
Employees number: 10,000+ employees
it is easily configured to suit the need of the user.
The things that I like most about this software is that they are always improving it. I like that the software can be configured so that you can use it as a paperless system by utilizing the Mobile app.
The only thing that I don't like about the software is that you are not able to print forms to a file rather than printing a hard copy and then having to scan the document to a file.
Ralph from Penguin an Emcor Company- Critical Infrastructure
Make doing preventative maintenance a lot easier
Overall quality, user friendly and make changes on the fly. awares ability to adapt improvise and overcome any obstacles
we would like to see aware incorporate a round, inspection and meter reading module along with an electronic log book
peter from REal estate and property services
Employees number: 10,000+ employees
improved reporting of business results. able to add on other departments easily
Mobile technology, reporting were the features that caused us to select aware manager. Preventive maintenance is also high on the list.
It was very painful to implement due to your project team. Aware manager had no good project implementation methodology to use. This should be a repeatable solution and waasnt for you. Also, we were promised features in Aware Manager that didn't exist at the time.