--- title: "Bay-Master Software Reviews, Demo & Pricing - 2026" description: "Review of Bay-Master Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/cmms/bay-master-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Work Order Software](https://www.softwareadvice.com/category/500-work-order/) / Bay-Master Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/cmms/bay-master-profile/reviews/)[Alternatives](https://www.softwareadvice.com/cmms/bay-master-profile/alternatives/) # Bay-Master Review From $99-$199/month Free trial 3 plans Wondering if Bay-Master is right for your organization? Our Work Order Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Bay-Master 4.5 [(38)](https://www.softwareadvice.com/cmms/bay-master-profile/reviews/) Pricing Starting at $99.00 flat rate per month ### About Bay-Master Bay-master is an auto shop management app that can be deployed both on the cloud and on-premise. This tool tracks inventory, labor, payments, service history, and online ordering. Bay-master also offers a built-in margin calculator, which automates pricing while calculating cost, margin, and retail values. Other features include customizable labor packets, pre-set customer discounts/surcharges, and ticket management preferences. Do you work for Bay-Master? [Manage this product listing](https://www.g2.com/products/bay-master/claim_requests/new?auto=true) Wondering if Bay-Master is right for your organization? Our Work Order Software selection experts can help you in 15 minutes or less. ## Bay-Master User Interface ## Popular Bay-Master Alternatives Main Product Bay-Master 4.5 [(38)](https://www.softwareadvice.com/cmms/bay-master-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.17Value for money - 4.34Customer support - 4.24Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [ARI](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/) 4.6 [(661)](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.67Value for money - 4.59Customer support - 4.54Functionality Pricing Starting at $39.99 per month Get Price Alternative Product [AutoLeap](https://www.softwareadvice.com/auto-repair/autoleap-profile/) 4.8 [(747)](https://www.softwareadvice.com/auto-repair/autoleap-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.72Value for money - 4.89Customer support - 4.76Functionality Pricing Starting at $179.00 per month Get Price Alternative Product [AutoRepair Cloud](https://www.softwareadvice.com/auto-repair/autorepair-cloud-profile/) 4.9 [(163)](https://www.softwareadvice.com/auto-repair/autorepair-cloud-profile/reviews/) Ratings Breakdown - 4.77Ease of use - 4.94Value for money - 4.66Customer support - 4.89Functionality Pricing Starting at $59.99 per month Get Price Alternative Product [NAPA TRACS](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/) 4.2 [(264)](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/reviews/) Ratings Breakdown - 4.11Ease of use - 4.23Value for money - 4.40Customer support - 4.10Functionality Pricing Starting at $109.00 per month Get Price Alternative Product [Torque360](https://www.softwareadvice.com/auto-repair/torque360-profile/) 4.9 [(54)](https://www.softwareadvice.com/auto-repair/torque360-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.92Value for money - 4.94Customer support - 4.83Functionality Pricing Starting at $99.99 per month Get Price ## Bay-Master Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Essentials $99.00 flat rate, per month Plan includes: - Bay Master Editor - Everyday Reporting - Full History - Integrated Payments - Credit Card Processing - Labor Tracking - Scheduling - Service History - Online Ordering - Workstation + Cloud x1 Traditional $169.00 flat rate, per month Plan includes: - Workstation + Cloud x1 - Cloud Integration - Custom Jobs - Inventory Scheduling - Labour Tracking - Workstation - Credit Card Processing - Scheduling - Service History - Online Ordering Read More High Performance $199.00 flat rate, per month Plan includes: - Part Supplier - Tech Tablet Connections x5 - Email Marketing & Postcards - Text Message Marketing - Accounts Receivable - Digital Inspections - 5 Tablet Connection - Cloud Integration - Custom Forms - Digital Inspection Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Bay-Master Features - Popular features found in Work Order Billing & Invoicing Calendar Management Dispatch Management Inventory Management Maintenance Scheduling Mobile Access Preventive Maintenance Quotes/Estimates Reporting & Statistics Technician Management - More features of Bay-Master Access Controls/Permissions Accounting Activity Dashboard Alerts/Notifications API Appointment Management Appointment Scheduling Communication Management Contact Database CRM Customer Database Customer History Customizable Fields Customizable Forms Data Import/Export Electronic Signature Employee Scheduling Estimating Historical Reporting Inspection Management Inventory Control Job Management Job Tracking Labor Cost Reporting Labor Rates Multi-Location Order Management Parts Management Point of Sale (POS) Progress Tracking Purchase Order Management Reminders Repair Tracking Scheduling Search/Filter Service History Third-Party Integrations Time Tracking User Management VIN Lookup Workflow Management Work Order Creation Work Order Management ## Bay-Master Integrations QuickBooks Online Advanced Integration rated undefined from -1 review PartsTech Integration rated undefined from -1 review Identifix Shop Manager Integration rated undefined from -1 review NAPA TRACS Integration rated undefined from -1 review ALLDATA Integration rated undefined from -1 review ## Bay-Master User Reviews ## Bay-Master customer ratings - Overall rating: 4.5/5 - Total reviews: 38 ### Rating distribution - 5 stars: 22 reviews (58%) - 4 stars: 14 reviews (37%) - 3 stars: 1 reviews (3%) - 2 stars: 1 reviews (3%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.2/5 - Customer support: 4.3/5 - Functionality: 4.2/5 --- ### Software that can handle all your automotive needs - Overall rating: 5/5 - Reviewer: Anthony N. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Very happy with system design and capacities. Great value for the fee. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros A program that can retain all your business information about customer, tax reporting, analysis of business, sales tools to recall customers. #### Cons At times. It takes a while to get help with technical support. --- ### Bay-masteR - Overall rating: 4/5 - Reviewer: chuck b. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the all in one value. I can track history, payment, statements, inventory, etc all on the same program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We have used Bay-masteR for over 20 years. Just recently (6-8 months) converted to their clowud based system. Pros= Easy back up. More features. Techs can access and work in the work order. I have access to the work orders off site. #### Cons Cons- seems to be a bit slower, especially when printing. Takes several seconds before the printer starts printing. Has had several glitches that I have had to call tech support about. Some they have been able to take care of right then and others we are still waiting to get corrected. Tech support is always too busy to take your call so you will have to leave a message and hope they call back quickly. They have left me stranded a couple of times, but overall they respond in a timely manor. #### Reasons for choosing Bay-Master Was already using Baymaster and did not want to change. --- ### Just ok - Overall rating: 2/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would not sign up for baymaster to use it if I was starting over today. The whole system goes down every few months, which doesn't sound like a huge deal but it is. I don't know a single shop who has their system go down at all ever. It is just not a very reliable program. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It works as it should sometimes. But it has enough issues to make it frustrating. #### Cons While the online version is faster and more stable than the old cloud version, it still has issues. We are constantly locked out of tickets. Official built us an option to force tickets to unlock, and even that still will not work at times and we won't be able to get into a ticket from any computer. Not even the one that the system says is in it. The system often goes down during the day when we are busy and it completely handicaps us. The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more. Customer information should be automatically capitalized. It would be good if quotes would carry forward to a customers new invoice even if the EOD report hasn't been done on their old one. Sometimes customers pick up their vehicle and call back later that day to book in for the work to be done. Then the quote you made is still on the old paid invoice and you can't get it to show up on the new one and you have to build it all over again. The printing is a pain. Every few weeks a random computer will stop printing baymaster tickets and we have to get support to fix the printing issue. #### Reasons for switching to Bay-Master old program was out dated. #### Vendor response If you are on the online cloud version and do not have internet, you may lose connection to the server. That being said you could still use the program on a tablet or smartphone with internet, or with the use of a hotspot. Alternatively we do offer a local version of the program that does not require the internet. Replied September 2020 --- ### Software that does everything - Overall rating: 5/5 - Reviewer: Sharon E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. cost and efficiency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that you have an all in one program. Your able to import parts and labor right into the estimate and order your parts from the program itself. There is alot of different aspects of this program that I love. #### Cons There were no cons to this program. Everything was what I expected and more #### Reasons for switching to Bay-Master cost at first but I wouldn't switch again I love this program it has everything I need --- ### Baymaster techie - Overall rating: 4/5 - Reviewer: miquael g. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use High level of functionality for the price High level of customization #### Cons Not as integrated as so other programs Customer service can be spotty if you are in a rush to get your system back up and running There were issues with system subscriptions but that has been fixed with the switch to Baymaster Online #### Reasons for choosing Bay-Master It came highly recommended by my last employer --- ### GREAT SOFTWARE - Overall rating: 5/5 - Reviewer: RICHARD N. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IT IS A TRIED AND TRUE SOFTWARE #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EVERYTHING ABOUT IT IS SPOT ON. ILOVE IT #### Cons WHEN CHANGING TO ONLINE IT WAS A LITTLE BIT OF A CHALLENGE BUT I WAS A BETA TESTER. #### Reasons for choosing Bay-Master THEY LET ME TRY IT AND SEE IF IT DID WHAT I WANTED AND IT DID AND HAS BEEN FOR 20 YEARS NOW. --- ### Great management software. - Overall rating: 5/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer service & tech support. I like using the software. Would recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I demoed Bay-master along with several other software brands. I Chose Bay-master. Bay-master is one of the easiest & quickest software programs I have used to write & complete a ticket. I like that it keeps parts & labor for each job on ticket in groups separating each group on the ticket. Some programs I have tried places the parts & labor all run together so you don't know what part goes with what labor. Making it confusing. Having separate jobs makes it so that I can make several jobs or estimates on a ticket. Then while on the phone with the customer and trying to sell multiple repairs I can select or deselect each job giving the customer different options and pricing. The software automatically updates pricing as selecting & deselecting work. Making getting approval for work easy. Also the repairs that the customer does not approve are saved as quotes & will load onto the new ticket the next time customer returns. I love the texting feature. It helps a lot. I like the inventory feature also. I use the program to order my parts through NAPA prolink. #### Cons I think the time clock feature could be a little better, But it works ok. #### Reasons for choosing Bay-Master Was easier and faster to build a ticket. --- ### Note inprovement - Overall rating: 4/5 - Reviewer: Jane M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have learned on the fly so I'm sure that there is more in to this program that I am not aware of and could be using to make it work more efficiently. Training needs to be improved.Training need to be improved. The training videos don't seem to be the same as what we use since I just get the basic plan. Make appointment for personal training would be helpful. Overall it is a great program for the price. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros License plate recognition of VIN. Carfax I personally use the "Notes" area to keep track of what work was preformed on a certain vehicle: such as date, mileage what work was preformed, fluid amounts and type of oil and filter used. It is easier than using the "History" Would like to see the program do this for me. #### Cons There seems to be a lot of field to fill in each time. Like "Repeat Customer" shouldn't do this automatic if it has been checked before. I shouldn't have to fill that in each time. When typing in the "Customer Request" this should show up in the "notes" area too. Instead I copy and past it there. Training need to be improved. The training videos don't seem to be the same as what we use since I just get the basic plan. Make appointment for personal training would be helpful. #### Reasons for switching to Bay-Master Cost. --- ### pros cons - Overall rating: 3/5 - Reviewer: Perri B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 1 Accurate computation. 2. clarity of a printed R.O.. 3. Sales tax. canned jobs are not easy to make. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros At the price it is the best value of any program out there. customer support is second to none. #### Cons 1. Using the mouse is a waste of valuable time. 2 Entries should be able to be made with other keys alt p parts, alt l labor etc. canned jobs need to be able to be added while in a work order. 3. Archives do not go back far enough. 4. Bay Master has been around long enough that it should incorporate payroll, including draws and payroll taxes. Emulating a DOS based program would bring stability, it makes odd errors like switching customers and dates. Using the cloud will be a disaster identity theft, theft of intellectual property and not being able to access the program when the internet crashes will be some of the problems. #### Reasons for switching to Bay-Master Mitchell lacks some of the basic necessary features of Bay Master. --- ### Great Automotive Billing Program - Overall rating: 5/5 - Reviewer: BARBARA R. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent customer service! when our shop had a computer crash the tech support had us totally restored with in hrs. one of my favorite features is the history I can pull up any work order in seconds, it make it so easy to answer mechanics questions and customer questions. I think this soft ware is great it makes every part of my job easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the features such as accounting, customer and vehicle history, inventory and marketing. We have used Bay-Master since 1997. I appreciate all the features and would recommend it to any automotive repair shop it its invaluable for keeping track of everything. #### Cons Some of the features have add on costs which used to be included in base price #### Reasons for choosing Bay-Master I have looked at other software over the years "hey I own a business" so I try to save money on overhead. We have not changed our software what does that tell you --- Showing 1 - 10 of 38 Reviews [See All Reviews](https://www.softwareadvice.com/cmms/bay-master-profile/reviews/) ## Bay-Master Popular Comparisons [ARI vs Bay-Master](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/vs/bay-master/)[AutoLeap vs Bay-Master](https://www.softwareadvice.com/auto-repair/autoleap-profile/vs/bay-master/)[Shopmonkey vs Bay-Master](https://www.softwareadvice.com/cmms/bay-master-profile/vs/shopmonkey/) [Compare All Alternatives](https://www.softwareadvice.com/cmms/bay-master-profile/alternatives/) ## Other Top Recommended Work Order Software [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) **4.8** (1075) Recently recommended **296** times [Salesforce Field Service and Operations](https://www.softwareadvice.com/field-service/field-service-lightning-profile/) **4.3** (33) Recently recommended **171** times [Asset Essentials](https://www.softwareadvice.com/cafm/asset-essentials-profile/) **4.4** (284) Recently recommended **141** times [Coast](https://www.softwareadvice.com/product/246342-Coast/) **4.7** (101) Recently recommended **134** times Stuck Between Options? 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