I had trouble with the internet version. It would not close end of day without locking up.

Their support staff is excellent and responsive to all of my needs. A recently released cloud version includes small changes that overall make it better than the old version.

At the price it is the best value of any program out there. Customer support is second to none.

Emulating a DOS based program would bring stability, it makes odd errors like switching customers and dates.

The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more.

It is the best program for the money out there. It is a low overhead software that can run fast on older machines.

I love that using Baymaster is easy - for example looking up a service history is at your fingertips. This is especially useful when a customer is on hold or at your service counter.

Using the cloud will be a disaster identity theft, theft of intellectual property and not being able to access the program when the internet crashes will be some of the problems.

Great communication and quick service when needed.

We have used Bay-Master since 1997. I appreciate all the features and would recommend it to any automotive repair shop it its invaluable for keeping track of everything.

Very happy with system design and capacities. Great value for the fee.

The customer support in this program is awesome. The technicians are friendly, you get to talk right to a person, and they are very knowledgeable about the program.

Very easy to use well laid out not over burden with layers of crap.

When it crashes it seems your the only ones that can fix it there is no fix it self buttons.

We are producing accurate, easy to understand invoices with very little effort. Customer communication has improved with our ability to send canned text messaging quickly and easily.

Great software, history, diagnostic/estimating, ease-of-use, all into one program.

My experience has been one of the best investments in our business after over 30 years.

Repair history is the best. It’s easy to search prior repairs.

This software is SO easy to navigate through. It is user friendly and has a lot of additional features.

We love the way we can easily look back on work history and previous repairs done to a vehicle. Program is pretty easy to use.

The texting feature found on both versions is  great way to improve customer communication and efficiency with very little effort.

Customer support is awesome. I really like the web based program.

It integrates with other info systems well. It prints understandable upfront invoices for customers.

The online version lost quite a few functions my shop used from the pervious version.

The program is just perfect for my needs and my customer.

Ease of use, good integrated tools in system, easy customer look up.

Ease of use, good technical support if/when needed.

Part description has limited space. If you want to be very descriptive in naming a part you are limited.

There are not many, if any negative thoughts I have for this app.

Great customer service, the app works seamlessly between the computer and the phones.

The overall simplicity of the program is very nice. Everything flows pretty well.

It is easy to use and has great scalability. I am able to use it with a team that isn't the best with technology.

My team enjoys how easy it is to use this app and it is very helpful to my vendors, clients and contractors.

It save me time, so it saves me money. The price is great for the number of contracted labor's.

The ease of searching for work orders is a HUGE plus. The ease for the team to use in the field on multiple devices is a great plus as well.

This is a wonderful and useful program for any corporation and I would highly recommend it.

I most liked the ease of use, the user friendly UI, the cost,  and the customer service.

MaintainX has been extremely helpful for overall asset management, document storage, budget justifications, proof of  regulatory compliance.

It's reliable, fast and evolving. Its customer service is superb.

Interface is user friendly support and service is always there. Sends emails when parts reach below a minimum quantity.

Sometimes when i start a problem report the page flips before I finish it.

Its very friendly to first users, really nice to maintain a great communication with other employees and the progress of the work.

I like how easy it is to use on my phone or laptop. My employee is being more responsive in letting me know when orders are complete.

The assets list is awesome. It integrates into the other categories easily for function.

Very easy to operate after training. Logging pricing and creating part numbers for future orders has been a great advantage.

Down time tracking has improved greatly, and actually eliminated some of the problems we thought we were having, overall very pleased and cant ask for a better software, definitely  for the money.

I love the integration of procedures into workorders.

Overall I am hyper pleased with the software's performance, reliability, cost, and ease of use.

I am thankful for all the progress great staff has made using it to manage maintenance.

They have been extremely helpful in customizing a program that works for my company. It has saved an enormous amount of time.

Notifications And annoying popping up every 2 seconds.

Firstly the lack of user access control customisation.

It's always nice to make a decision after testing 15 solutions (felt like 1000) and feel confident that you've made the correct decision. I feel that way right now and wanted to share.

The software is super friendly and easy to use. A real tool that you can use to manage the jobs in the shop.

It has it all from procedures to parts, Very user friendly, training takes 5 minutes. Integration to my business was seamless.

US Dollar

Bay-master is an auto shop management app that can be deployed both on the cloud and on-premise. This tool tracks inventory, labor, payments, service history, and online ordering. Bay-master also offers a built-in margin calculator, which automates pricing while calculating cost, margin, and retail values. Other features include customizable labor packets, pre-set customer discounts/surcharges, and ticket management preferences. 




LongDescription

Labor Rates

Customizable Reports

Repair Tracking

Customer Database

Recurring Appointments

Job Management

Scheduling

Accounting

VIN Lookup

QuickBooks Integration

Inventory Tracking

Historical Reporting

Labor Cost Reporting

Preventive Maintenance

Service History

Inspection Management

Alerts/Notifications

Reporting & Statistics

Work Order Management

Billing & Invoicing

Accounting Integration

Inventory Control

Employee Scheduling

Customizable Forms

Summary Reports

Quotes/Estimates

Customer History

Point of Sale (POS)

Appointment Scheduling

Maintenance Scheduling

Inventory Management

Purchase Order Management

Electronic Payments

Progress Tracking

Order Management

Invoice Management

Communication Management

Data Import/Export

Multi-Location

Sales Reports

Invoice Processing

Reminders

Automated Scheduling

Estimating

Progress Reports

Appointment Management

Job Tracking

Client Management

Third Party Integrations

Work Order Creation

Activity Tracking

Task Scheduling

Electronic Signature

Calendar Management

Mobile Access

Job Scheduling

Contact Database

Document Management

User Management

Barcode/Ticket Scanning

Time Tracking

Access Controls/Permissions

Technician Management

Workflow Management

Activity Dashboard

Parts Management

Drag & Drop

Customizable Fields

Search/Filter

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

Bay-masteR

Live Online

Webinars

Documentation

Videos

MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allows users to track unlimited assets and create countless work orders. Additionally, this tool includes an internal messaging system that reduces unnecessary emails and speeds up workflows.   

With MaintainX, users can easily create customized templates, such as procedures and checklists. Users can also upload annotated photos to inspections in order to provide more clarity on the status of an asset/location.

Pricing is per user on a monthly or yearly subscription basis. Support is available online or via live chat.

Compatible with iOS and Android.


Commenting/Notes

Real-Time Analytics

Employee Management

Barcoding/RFID

Status Tracking

Tire Management

Subcontractor Management

Mobile Alerts

Asset Accounting

Document Storage

Process Change Tracking

Equipment Management

IT Asset Management

Templates

Digital Signature

Real-Time Monitoring

Workflow Configuration

Code Enforcement

Spatial Analysis

Task Planning

Approval Process Control

Image Capture

Report Templates

No-Code

Collaboration Tools

Data Capture and Transfer

Full Text Search

Productivity Analysis

Template Management

Offline Access

Downtime Tracking

Process/Workflow Automation

Failed Inspection Tracking

Facility Management

Audit Trail

Version Control

Project Time Tracking

File Storage

Cost Tracking

Fixed Asset Management

Compliance Management

Real Time Data

Performance Metrics

Vendor Management

Maintenance Management

Role-Based Permissions

KPI Monitoring

Real-Time Notifications

Forms Management

Graphical Workflow Editor

Real-Time Updates

For Schools

Residential Properties

Asset Tracking

Autofill

Equipment Maintenance

Work History

Historical Trend Analysis

Data Visualization

Basic: MaintainX is available for free of cost
Essential: $16/user/month (billed annually)
Premium: $49/user/month (billed annually)
Enterprise: Contact Us

Bay-masteR vs MaintainX

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