Bigfoot CMMS Software

4.00 / 5 (67) FrontRunners®

About Bigfoot CMMS


Bigfoot Computerized Maintenance Management Software (CMMS) by Smartware Group is a cloud-based program designed to serve the needs of maintenance professionals worldwide. Functions of Bigfoot CMMS include preventive and predictive maintenance, inventory management, work order, asset and equipment management, purchasing, reporting/analysis and mobility. The system supports any number of assets and facilities and offers multiple language capabilities.

Bigfoot CMMS is configurable for different user types, security settings, site and location details and user access settings. The solution has an integrated Occupational Safety and Health solution to manage and track safety programs for regulatory compliance. In addition, Bigfoot CMMS can support integration with other systems, including enterprise resource planning (ERP) software, bar code technology, custom interfaces, advanced reporting solutions, building automation solutions and active directories.

Bigfoot CMMS is used in a wide array of industries including education, financial services, food and beverage, government, services organizations, healthcare, hospitality, manufacturing, retail environments and utility companies.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 10

67 Reviews of Bigfoot CMMS

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(21)

4 stars

(29)

3 stars

(13)

2 stars

(3)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 67 reviews

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January 2017

Wayne from Gillibrand Industrial Sands Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Bigfoot and Plant Maintenance

CMMS is really about asset management. At the very core of a CMMS is the Asset Registry. Repair materials, organic resources, contractors, scheduling components....virtually all other elements of the CMMS exist to organize and administer to the assets. The unique features and high degree of configurational control found in Bigfoot make it the smartest choice for Enterprise Asset Management (EAM) I have ever worked with. Many CMMS are cloud based, and many also work with mobile devices. However, Bigfoot's approach to mobile devices and the cloud is a mobile "app" that sets it apart from every other CMMS. The Bigfoot mobile app gives greater functionality without an internet connection than every other CMMS I evaluated by far! In this age of "Software As A Service" (SAAS) and cloud computing, service after the sale becomes extremely important. If there are language barriers or time zone differences that interfere with problem resolution, your plant maintenance may suffer for it. Bigfoot's approach to support is to assign a "Customer Success Manager" to each account. Our Customer Success Manager takes an active role in ensuring their technical services department gives us the caliber of support we deserve. They also go to great lengths to ensure we understand how to properly use the CMMS. CMMS costs vary almost as greatly as the number of CMMS available. Bigfoot's pricing comes in at the lower/midpoint of the CMMS cost scale. This will ultimately mean our business will do a "feature rich" CMMS implementation for less than half the cost of some other CMMS suites. Bigfoot's greatest feature is its configurational control. In the real world, there is no such thing as a perfect implementation any tweaks/adjustments that need to be made after the "go live" event are easily accomplished. Combine it's configurability with the world class reporting capability (again delivered at a very reasonable price point) and you find yourself looking at a very cost effective CMMS!

Pros

OSH Module and HIGH degree of configurability!

Cons

Repairable Material Items management needs more work.

Response from Smartware Group of

Replied January 2017

Many thanks, Wayne! We appreciate your thorough assessment!

January 2017

Dan from Ceva Animal Health

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

January 2017

Customer Support that Listens

We have used Bigfoot for our CMMS needs for a number of years but not to its fullest capability. Recently we have made the decision as a corporation to improve our maintenance procedures and as a result our Bigfoot CMMS system is expected to play a major support role in changing our maintenance operations. Over the last few months we have been re-configuring the system and the Customer Support group has been very active in assisting us. When we call support there were two system professionals who have always been able to answer our questions and walk us through the necessary steps to accomplish our goals. Additionally, we have recommended some functionality upgrades to their Mobile App and you can tell that they listened to our requests and look to make these changes available in later releases. Smartware is a great company to do business with and Bigfoot is a great CMMS to meet our maintenance needs.

Pros

Easy of use

Cons

Speed, Limited functionality on the Mobile App

Response from Smartware Group of

Replied January 2017

Your feedback is most welcome, Dan - we're happy to serve you!

January 2017

Mike from Syngenta Seeds

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Seemingly Endless Features

This software helps to log data, record maintenance tasks, track all assets and parts, etc. I am still learning all the capabilities that Bigfoot CMMS has to offer. I will say that when I get stuck and can't navigate the program through the help feature, the customer service team is quick and eager to lend a hand. Overall I am very pleased with the features that Bigfoot supplies to us.

Pros

The software makes it easy to record all maintenance tasks and keep track of anything done on equipment. It also helps control the parts inventory.

Cons

The speed of the software when navigating the pages is the biggest bottleneck in the flow of using the system. I also struggle navigating the pages, you must be exact on what numbers or titles you search for.

January 2017

Michael from Backyard Farms

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2017

Bigfoot Survey

Basically, the same functionality as much more expensive CMMS programs. I used MAXIMO for many years and Bigfoot performs as well or better for a lot less.

Pros

Very easy to learn and use. Fits our organization perfectly. My older maintenance technicians who never had any CMMS experience were very reluctant of this new thing. Paper works, why change? After about six months their attitude changed dramatically. Now that they are used to it they love it. One of my techs said to take it away would be like cutting my legs off.

Cons

Not really a con but sometimes to build the correct lists in the right place takes some time. I t's just a matter of spending time.

Response from Smartware Group of

Replied January 2017

Thank you, Michael! Your feedback is greatly appreciated!

January 2017

Daniel from Van der Linde recycling

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2017

Great solution for tracking service and repairs

Bigfoot has been the solution that my company needed to maintain accurate records of repair and service. The pm feature has produced real savings in downtime and repairs simply by keeping the schedule for me. The integrated parts and inventory tracking has allowed us to view, in real time, what each job costs the company. We would be lost without this product. For what it costs, this software will pay for itself many times over in just a few short months.

Pros

repair tracking

Cons

processing PO#S

Response from Smartware Group of

Replied January 2017

Many thanks for your feedback, Daniel. We want to be sure you're able to maximize the full usage of Bigfoot Purchasing functionality, so we'd like to have your Account Manager reach out to you. If you'd prefer to speak directly with your AM, feel free to do so or e-mail sales@bigfootcmms.com.

January 2017

Neil from Infrastructure Alternatives Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2017

Port Austin Water and Wastewater System Bigfoot Use

To date our experience with the Bigfoot CMMS has been very good. The support personnel are excellent. We are continuing to modify our set up since we have both wastewater and drinking water assets to maintain. We hope to streamline some items since we operate with a small crew responsible for everything. In managing our budget, tracking inventory of materials and including special instructions for specific equipment is helpful.

Pros

ability to insert specific instructions for equipment that receives infrequent maintenance, and the ability to attach material lists to them, such as a specific quantity/type oil/filter/etc. Appears excellent for municipalities that have multiple crews performing maintenance at a variety of locations at same time.

Cons

A bit overwhelming and large for small systems with small crew sizes.

Response from Smartware Group of

Replied January 2017

Your review is appreciated, Neil. The Smartware Group Consulting team works diligently to ensure the powerful functionality of Bigfoot CMMS is configured in any easy-to-use, intuitive fashion to specifically suit your team's needs; feel free to contact the team at consulting@bigfootcmms.com with any requests for assistance.

January 2017

Nick from Veterinary Specialty Hospital

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2017

BigFoot CMMS add's value and efficiency to your business

We have been using Bigfoot CMMS for our Facilities and Biomedical Equipment Department for several years and it has added a tremendous amount of efficiency to our daily workflow. We began using this software as an internal feature for our local practices and we have expanded nationwide and it has adapted very well for our needs! It is great to have our customers receive automated email updates about their repairs and that they can track there requests with ease. Great Job BigFoot Team!

Pros

Work Order Placement. Database searching.

Cons

Does not have a billing or invoicing feature, that would make it complete!

Response from Smartware Group of

Replied January 2017

Appreciate your feedback, Nick, and always welcome development suggestions by e-mailing support@bigfootcmms.com or calling the Help Desk at 866-858-7800.

January 2017

James from Grassland Dairy Products, Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Excellent Software Package for price range.

Excellent, web-based software in its price range. System has many features comparable to higher priced software systems. Software is continually evolving to accommodate customers needs. Support desk is very friendly, knowledgeable and helpful and attend to our needs very quickly. I highly recommend this product.

Pros

Ease of use
Support/Help Desk
Regular Updates
Pricing

Cons

Screen refreshes can get lengthy at times but, can be attributed to internet lags. Otherwise, very manageable.

Response from Smartware Group of

Replied January 2017

Jim, your feedback is much appreciated. We are so pleased to hear of your satisfaction!

January 2017

Francisco from ParexUSA

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Best CMMS Software!

I have used Bigfoot CMMS for a little over 9 years and it is one of the most comprehensive programs I have used. I have experience in others but Bigfoot is the most user friendly and well rounded of them all. The support is outstanding and this is one platform where they actually take input from users and implement them in the following releases.

Pros

Web Based, comprehensive of all aspects for asset management. The support is excellent.

Cons

Look for the possible future release of concurrent user licences.

Response from Smartware Group of

Replied January 2017

Thank you, Francisco! We appreciate your feedback!

January 2017

Jeff from Regis Distribution.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

January 2017

Mobile App

The mobile app needs some upgrades!, apparently the ap