Bigfoot CMMS Software


Bigfoot Computerized Maintenance Management Software (CMMS) by Smartware Group is a cloud-based program designed to serve the needs of maintenance professionals worldwide. Functions of Bigfoot CMMS include preventive and predictive maintenance, inventory management, work order, asset and equipment management, purchasing, reporting/analysis and mobility. The system supports any number of assets and facilities and offers multiple language capabilities.

Bigfoot CMMS is configurable for different user types, security settings, site and location details and user access settings. The solution has an integrated Occupational Safety and Health solution to manage and track safety programs for regulatory compliance. In addition, Bigfoot CMMS can support integration with other systems, including enterprise resource planning (ERP) software, bar code technology, custom interfaces, advanced reporting solutions, building automation solutions and active directories.

Bigfoot CMMS is used in a wide array of industries including education, financial services, food and beverage, government, services organizations, healthcare, hospitality, manufacturing, retail environments and utility companies.

Manage work orders, projects, maintenance requests.
Manage work orders, projects, maintenance requests.

Manage work orders, projects, maintenance requests.

Maintain safety programs and incidents.

Maintain safety programs and incidents.

Add and track personnel certifications.

Add and track personnel certifications.

Manage monthly, weekly, and daily PMs.

Manage monthly, weekly, and daily PMs.

Glance at tasks, trends, and messages.

Glance at tasks, trends, and messages.

Gain insight into billing and user logs.

Gain insight into billing and user logs.

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 10



67 Reviews of Bigfoot CMMS

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 67 reviews

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Ron from Plastic Industries

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Appeared to be a good package for the price.

Preventative Maintenance tracking and auditing.

Pros

The price, functionality, support, and numerous upgrade options of the package met our immediate needs.

Cons

We didn't allow enough time and resources from all of our sites to input preventative maintenance
information, parts, pricing and labor cost to see the major benefits from the software.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

April 2018

good experience

Pros

Is very relaxing have a software that helps you a lot with all programming and monitoring the whole maintenance

Cons

Is too pricey they have to have a cheapest version to be affordable to every body, time to learn how to use the software is too much

Review Source: Capterra

Jason from Nike, Inc

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The experience was great. The software team came and helped up startup and walked us through how.

We were able to track some great information using this software. We were also thankful that the customer support team was able to help us get the software started.

Pros

The ability to track the needed information. It started off well with giving us information that we never had before and we began to become better managers because we had this new information

Cons

unwillingness to change when needed. We needed them to make change that would benefit how we tracked and did business and they were unwilling to budge on the programming side.

Review Source: Capterra

Andy from SDSP

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

We utilized Bigfoot for a couple years at our company.

Organized Maintenance Work Order and Purchase Orders

Pros

I was primarily a user of the purchasing portion of the software and found it easy to use. I prefer it to the CMMS software our company uses today.

Cons

The overall costs was the primary reason our company switched to another CMMS software. However, the data extraction went will and we retained all our records and were able to "dump" them into our new system. I think some of the graphic maintenance trends could have been better.

Review Source: Capterra

john from State of Alaska

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Often have loss of service.

Pros

I like the idea.

Cons

Customer service not available in a timely fashion. We often find our system down with no option to get the problem fixed.

Review Source: Capterra

Stephen from Santa Cruz Seaside Company

Industry:  Other

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

LOADING ->

Product seems to AIM for the C- grade.

Pros

Customer Service seems at least willing to respond to every issue. You can close out several WOs at once.

Cons

I was working around how to be most efficient most of the time. I ended up doing several tests to test the speed to strategize the least clicks (page loads) as possible to do my job. My boss works right behind me and I don't want him seeing me look at a blank screen all day. Also our IT department said it couldn't do the basic permission functions for approvers which is very important so people don't approve things inappropriately. Food Service shouldn't be allowed to approve Marketing WOs etc.

Review Source

Stephen from Santa Cruz Seaside Co.

Industry:  Other

Number of employees:  1,001-5,000 employees

Ease-of-use

Customer support

Functionality

July 2017

LOADING

It feels like we are product testers, not customers.

Pros

Customer Support is at least willing to hear me out and pass on suggestions to the dev team. The look is visually okay.

Cons

Speed of loads. Errors. It feels like we are product testers, not customers. Product doesn't seem to like Active Directory. Lose work often to it reloading randomly.

Bill from MJB Wood Group/PWP

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Not pleased with the system. Little customization options, little customer support.

The setup is relatively easy.

Pros

Leaving it at work when I go home. Truthfully, it is not that bad but I am certainly left with a less than expected product. Now would be difficult to dump my data for something else. Must wait for updates.

Cons

The con from the software group that they will help you with customization by giving you "Free" Consulting hours. Then when you go to them with something simple, they say they have no interest in pursuing it. And then deduct from you "Free Consulting Hours" Very sorry I purchased this software. Now I feel as though I am stranded on an island with a less than functional CMMS.


Has no concessions to tying and asset into a PO for purchasing and cost analysis for a particular asset. Software group was unwilling to help. Called and told me they were "Uninterested" in pursuing my request. In the same call they asked for license renewal. Stuck in a database that is now a waste of time after two years.

Review Source: Capterra

Nicolas from SiAHORASi

Industry:  Hostel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Raid revision and user level of the software

In general is a software that serves in several areas, is a great advantage over other software

Pros

Interesting features that facilitate the user experience, although they have to be debugged and serve many business areas

Cons

Too rigid in the parameterization of the tool, little flexibility, although it can be solved by training the final customer

Jeremy from AP Exhaust

Industry:  Manufacturing

Number of employees:  201-500 employees

Ease-of-use

Functionality

April 2017

Tried & True

Pros

Very intuitive, and easy to use. Like the new features of being able to use a mobile phone to take a picture of a problem, and attach it to a work order request.

Cons

Not much to add for the cons. If there has been any issues that arose the customer service/implementation team has been more than happy to assist.

Brent from Francis Ford Coppola Winery

Ease-of-use

Customer support

Functionality

January 2017

Review of Bigfoot

Overall the system works as it should with the exception of the speed, something about this program is extremely slow compared to all the other applications on my computer. I've done everything recommended to increase the speed but it doesn't make any difference, overall it's slow. Other than that, system works as it should.

Review Source: Capterra

Response: Smartware Group, Smartware Group, Inc.

January 2017

Brent, Smartware Group takes performance concerns very seriously, and we apologize for the inconvenience you are experiencing. You are invited to contact the support team at 866-858-7800 ext. 3 or e-mail support@bigfootcmms.com to ensure your application is optimized as effectively as possible.

Barry from TJ Beall Co.

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Money well spent

Bigfoot CMMS has cut our unscheduled down time by 30% in the first 18 months after implementation. We are able to focus more on preventive maintenance now, vs's unplanned down time which directly affects customer orders and on time deliveries of products. We are very happy with the program and the technical support we receive from Bigfoot.

Review Source: Capterra

Response: Smartware Group, Smartware Group, Inc.

January 2017

Thank you, Barry. We're happy to hear of your success with Bigfoot CMMS and we look forward to assisting with further improvements in the future!

Chris from Michaels DC

Ease-of-use

Value for money

Customer support

Functionality

January 2017

keeps us on track

this system keeps me and my team on track. I know what PMs need to be done and what parts we are low on

Review Source: Capterra

Kyle from Massilly North America

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Great CMMS For Any Experience Levels

I am new to maintenance and getting started with Bigfoot was extremely easy. One of the best programs to get a maintenance department under control and easily find and create work orders. The inventory side is just perfect for ease of access for even the least of the computer savvy. Keeps our equipment well organized in a visually appealing way. Thank for being there when we have questions and need help solving problems.

Pros

-easy to use
-convenient
-simple UI

Cons

-sometimes get strange errors when saving

Review Source: Capterra

Response: Smartware Group, Smartware Group, Inc.

January 2017

Kyle, your comments are much appreciated. Please don't hesitate to reach out to the Help Desk regarding any issues you may experience while saving at 866-858-7800 ext. 3 or support@bigfootcmms.com. Thank you for your review!

Breck from Essentra

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Old version of Bigfoot

New version appears much more suited to our needs. Currently using the older version which is cumbersome as compared to the revised package. Considering upgrade at this time.

Pros

The new version

Cons

Old version is very cumbersome. No cloud interface.

Review Source: Capterra

Response: Smartware Group, Smartware Group, Inc.

January 2017

Breck, thank you for your input. Don't hesitate to contact your Account Manager directly or reach sales@bigfootcmms.com or 866-858-7800 ext. 2 to be put in touch with your AM.

Brian from operations@jacksonconventioncomplex.com

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Good program!

The bigfoot program is a great asset in any organization. From working with inventory to preventative and reactive maintenance, the program is great! We even use it to track our safety issues and training programs!

Pros

Web access, mobile app, very robust

Cons

can be slow at times, mobile app is still relatively new, but improvements are being made almost daily.

Review Source: Capterra

Response: Smartware Group, Smartware Group, Inc.

January 2017

Brian, we appreciate your comments. We welcome you to reach out to the Help Desk for performance optimization tips at any time by calling 866-858-7800 ext. 3 or e-mailing support@bigfootcmms.

Janet from SMG

Ease-of-use

Value for money

Customer support

Functionality

January 2017

ALTUM review

Many features, graphs, and reports to select from. The Mobile app is a plus and has been useful in expanding work order history. The import function has been most useful with third-party vendors. The monthly reminders are also useful for Corporate objectives.

Review Source: Capterra

Response: Smartware Group, Smartware Group, Inc.

January 2017

We appreciate your review, Janet!

Neil from Infrastructure Alternatives Inc.

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Port Austin Water and Wastewater System Bigfoot Use

To date our experience with the Bigfoot CMMS has been very good. The support personnel are excellent. We are continuing to modify our set up since we have both wastewater and drinking water assets to maintain. We hope to streamline some items since we operate with a small crew responsible for everything. In managing our budget, tracking inventory of materials and including special instructions for specific equipment is helpful.

Pros

ability to insert specific instructions for equipment that receives infrequent maintenance, and the ability to attach material lists to them, such as a specific quantity/type oil/filter/etc. Appears excellent for municipalities that have multiple crews performing maintenance at a variety of locations at same time.

Cons

A bit overwhelming and large for small systems with small crew sizes.

Review Source: Capterra

Response: Smartware Group, Smartware Group, Inc.

January 2017

Your review is appreciated, Neil. The Smartware Group Consulting team works diligently to ensure the powerful functionality of Bigfoot CMMS is configured in any easy-to-use, intuitive fashion to specifically suit your team's needs; feel free to contact the team at consulting@bigfootcmms.com with any requests for assistance.

Joseph from Harney District Hospital

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Bigfoot Program

The Bigfoot program has worked very well for our facility for the money, we use primarily the preventative maint. portion of the software. Works great for keeping staff reminded of pm jobs. We have not even scratched the surface of all of the junctions that the software is capable of.

Review Source: Capterra

Dan from Deseret Manufacturing

Ease-of-use

Value for money

Customer support

Functionality

January 2017

CMMS product on the rise

It is a good basic platform and each update adds features and functionality. It has had problems with different browsers, but customer service and tech support have been great to resolve issues.

Review Source: Capterra

Response: Smartware Group, Smartware Group, Inc.

January 2017

Dan, many thanks for your feedback! We welcome you to take a look at the Bigfoot Enterprise+ solution, which offers a host of other functions and configurations. Don't hesitate to reach out to your Smartware Group Account Manager directly or e-mail sales@bigfootcmms.com for more information.


Displaying 1 - 20 of 67 reviews